Failure

Question 1

Handling Multiple Priorities

Answer 1

Did the candidate deliberately refer to these few initiatives in most regular communications, and maintain that focus through actions? Were there only a few broad priorities but with too many supporting projects, nullifying any meaningful focus?

Question 2

Test

Question 3

Practicing Consistency

Answer 3

Did the candidate behave consistently with prior teachings/communications in both spirit and specifics? Was behavior consistent only through liberal interpretation?

Question 4

Decision Making

Answer 4

access to information or data
ensure understood the standards for decision making?
empowerment,
providing appropriate guidelines/training access to important data?

Question 5

Customer Service

Answer 5

Did the candidate create an impactful message, revise systems to support customer focus, and compensate/recognize based on it? Was there a hollow message, or failure to support customer focus with resources, systems, rewards/recognition, etc.?

Question 6

Conflict

Answer 6

Did the candidate work with appropriate others to identify and define the barrier, invest adequate resources/support into eliminating it, and follow up to ensure success? Was there distant oversight and passive awareness of such an endeavor, with no appreciable contribution?

Question 7

5 I’s

Question 8

3 U’s? - Meaning

Question 9

3 U’s? - Correlation

Question 10

Effect on CCDC

Question 12

Priority Step

Answer 12

Know mission, vision , values statement
Triage based on this / boss
Safety/service/internal needs
Move frwd empowered / empowering
Feedback/evaluate process and

Question 13

Change and Buy In

Answer 13

-adapted to significant changes
ability to manage and embrace new process
- Influence and Persuasion: persuaded others to accept a new idea or implementation, showcasing their leadership and negotiation
helped align team or organizational vision with new strategic directions

Question 14

How - Conflict Resolved

Answer 14

resolved workplace conflicts and the strategies they used.
Emotional Intelligence -
manage their own emotions and understand the emotions of others to resolve conflicts effectively.

Question 15

Customer Service

Answer 15

handle difficult customers and ensure high levels of customer satisfaction.
The ability to clearly and effectively communicate with customers, understanding their needs and responding appropriately, is typically explored.

Question 16

Training

Answer 16

experiences in training others, including creating and implementing training programs.
Feedback and evaluation
assesses the effectiveness of training feedback to improve future sessions.

Question 17

Documentation/ Compliance

Answer 17

• Attention to Detail:
  maintaining, or auditing documents to ensure compliance standards.
  
  • Knowledge of Laws and Regulations: knowledge financial regulations for banks or health and safety standards for manufacturing firms

Question 18

Persist in the face of Adversity

Question 19

Learn from Failure and Feedback

Answer 19

Analyze mistakes adjust stategy