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Failed questions Flashcards

1
Q

Pay attention

What is created by default when you create a new table?

Select 2 Answers from the below options.

Test 1

A
  • Module with the plural of the table label
  • Application Menu with the same name as the table label

Note: To minimise the existence of unneeded and extraneous tables in an instance, don’t overdo table creation. Create only those tables you need to minimise administrative tasks and shorten upgrade times. Do not extend the [sys_choice] table. Extending the [sys_choice] table is not supported.

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2
Q

Who can add or remove widgets in a dashboard?

Select 3 Answers from the below options.

Test 1

A
  • Users with ‘dashboard_admin’ role
  • Dashboard owner
  • Users with edit access to the dashboard
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3
Q

Form splits help you organise fields on a form into columns for an enhanced visual appeal.

What role is required to enable multiple form splits on the platform?

Test 1

A
  • admin
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4
Q

In addition to the article ID, what do the knowledge management notification emails include to determine if an article is relevant?

Test 1

A
  • Title of the article
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5
Q

Which of the following is a true statement about the admin role?

Select 3 Answers from the below options.

Test 1

A
  • A user with only the ‘admin’ role cannot grant the ‘security_admin’ role to other users.
  • To grant the ‘admin role to a user,, the granting user must also have the ‘admin’ role.
  • Non-admin users cannot add users to a group containing the ‘admin’ role.
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6
Q

Select the report visualisation types you can generate from a list of records.

Select 2 Answers from the below options.

Test 1

A
  • Pie chart
  • Bar chart
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7
Q

Which of the following is a true statement about user impersonation?

Select 2 Answers from the below options.

Test 1

A
  • Users with the impersonator role cannot impersonate admin users.
  • Administrators cannot change the password of any user with an application admin role.
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8
Q

What is the system behaviour when applying a data policy to the list view to make a field read-only?

Test 1

A
  • The field will appear to be editable, but the update will fail.
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9
Q

Which of the following is a true statement regarding Flow Designer actions?

Select 3 Answers from the below options.

Test 1

A
  • Provide the ability to build your own custom actions
  • Represent reusable operations for use across multiple flows
  • Can be contained in a spoke
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10
Q

What related list can you use to extend and track the different types of groups assigned to a Configuration Item?

Test 1

A
  • Teams
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11
Q

Pay attention

ServiceNow can import data from which of the following external data source types when a valid transform map is available?

Select 3 Answers from the below options.

Test 1

A
  • OIDC
  • LDAP
  • REST
  • JDBC

ServiceNow can import data from the following external data source types when a valid transform map is available:

JDBC, LDAP, OIDC, REST (IntegrationHub) and Custom (Load by Script).

Data sources are used to create an import set to be processed, if necessary, before being mapped onto a production table.

JSON and CSV are different file formats for data import, but they are not external data source types.

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12
Q

What Visual Task Board type automatically updates the tasks when the respective cards are edited or change lanes?

Test 1

A
  • Guided

Guided boards can be created from a list and use the values of a specified field

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13
Q

Pay attention

You can use the Data management plugins to define table relationships or minimise performance issues.

What are these plugins?

Select 3 Answers from the below options.

Test 1

A
  • Data archiving: Provides the ability to archive records to minimise performance issues.
  • Database Rotations: Provides tools for managing large tables to minimise performance issues.
  • Many to Many task relations: Provides the ability to define many-to-many relationships between task tables.

Data archiving, Database Rotations, and Many to Many task relations are the 3 Data Management Plugins.

Schema map, Data dictionary table and Table cleaner are the tools that can help manage data within the instance.

Data archiving: Provides the ability to archive records to minimise performance issues.

Database Rotations: Provides tools for managing large tables to minimise performance issues.

Many to Many task relations: Provides the ability to define many-to-many relationships between task tables.

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14
Q

Which CMDB feature tracks the activities and history of data sources as they insert and update Cl attributes?

Select 2 Answers from the below options.

Test 1

A
  • CMDB 3600
  • Multisource CMDB

The Multisource CMDB feature that tracks the activities and history of data sources as they insert and update Cl attributes is now included in the CMDB 360 feature.

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15
Q

You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions:

Incidents where the state is Resolved or Closed;

Incidents where the Assignment Group is one of your groups.

After clicking the Funnel icon and defining the first condition, what steps should you take?

Test 1

A
  • Click AND button; define the second condition; press the Run button.
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16
Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours?

Select 2 Answers from the below options.

Test 1

A
  • Guided Setup > ITSM Guided Setup
  • System Properties > Basic Configuration UI16
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17
Q

What are the different Schema relationship types that are supported for tables?

Select 4 Answers from the below options.

Test 1

A
  • Referencing
  • Referenced by
  • Extended by
  • Extending
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18
Q

What type of Flow Designer trigger is needed for an Inbound Email Action?

Test 2

A
  • Application-based

Application-based Triggers are added when the associated application spoke is activated.

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19
Q

How can you modify data pill values in Flow Designer without writing scripts?

Test 2

A
  • Use transform functions
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20
Q

What can be set up to auto-assign all new Hardware category Incidents to a particular group?

Select 3 Answers from the below options.

Test 2

A
  • Assignment rules
  • Business rules
  • Data lookup rules

Data lookup rules, assignment rules, business rules and predictive intelligence can be used to auto-assign all new Hardware category Incidents to a particular group.

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21
Q

Pay attention

Which modules can you use to create a new table?

Select 2 Answers from the below options.

Test 2

A
  • Tables
  • Tables & Columns
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22
Q

An incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members working on different Incident tasks; however, the incident manager cannot see any tasks on the ‘Service Desk>My Group Work’ list.

What of the following could explain this?

Select 2 Answers from the below options.

Test 2

A
  • The incident manager does not have the ‘itil’ or ‘service_fulfiller’ role.
  • The incident manager is not a membbber of the Critical Incidents group.

The My Groups Work module lists all unassigned active and non-pending tasks where the user is a member.

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23
Q

From the end user’s perspective, how are the products and services in the service catalogue organised?

Test 2

A
  • Categories and Subcategories
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24
Q

What protects applications by identifying and restricting access to available files and data?

Test 2

A
  • Scope
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25
Q

What filter condition allows you to report on incidents created from the ‘Create Incident’ record producer where the value for the ‘Urgency’ question is ‘2-Medium’?

Test 2

A
  • Apply a filter condition: ‘Questions.Create Incident.Urgency’ is ‘2-Medium’
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26
Q

What changes are automatically reflected in dynamic application services?

Test 2

A
  • Any change to CI relationships in the CMDB CI relationship table
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27
Q

What is Configuration Management Database (CMDB)?

Test 2

A
  • A database used to store configuration records througout their lifecycle
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28
Q

Which of the following are database view limitations?

Select 3 Answers from the below options.

Test 2

A
  • It is not possible to edit data within a database view
  • Database views cannot be created on tables that participate in table rotation
  • In a clone request, database view tables cannot be added as a data preserver
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29
Q

What do Application Services represent from an Application Portfolio Management (APM) perspective?

Test 2

A
  • Installed instances
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30
Q

What operations can you do on the homepages with the Homepage deprecation help tool?

Select 3 Answers from the below options.

Test 2

A
  • Retire a homepage
  • Restore retired homepages as dashboards
  • Convert a homepage
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31
Q

Pay attention

What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category?

Test 2

A
  • Database views

Incident SLA [incident_sla] is a database view that joins incident to SLA (task_sla) to report on things like incidents resolved by SLA per incident category.

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32
Q

You can add knowledge article URLs to your sitemap to improve content indexing by public search engines.

What do you configure to achieve this for the Knowledge Portal?

Test 2

A
  • Sitemap Generator record

You can add Knowledge article URLs to your sitemap to improve content indexing by public search engines. Beginning with the Utah release, the configuration to generate a sitemap for Knowledge Portal is inactive for new customers.

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33
Q

What are the two available knowledge article types?

Select 2 Answers from the below options.

Test 2

A
  • Wiki
  • HTML
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34
Q

Which user authentication method is used when it authenticates the user name and password configured in identity providers with a matching user account in the ServiceNow instance?

Test 2

A
  • External Single Sign-on (SSO)
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35
Q

What notification actions can be accepted in provider notification definitions?

Select 3 Answers from the below options.

Test 3

A
  • Scriptable Actions
  • Flow Actions
  • Virtual Agent
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36
Q

An Access Control List (ACL) rule only grants users access to an object if they meet all of the following permissions required by the matching ACL rule.

Select 3 Answers from the below options.

Test 3

A
  • The script must evaluate to ‘true’ or return an answer variable with the value of ‘true’
  • The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to ‘true’
  • The condition must evaluate to ‘true’

[Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true.

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37
Q

Pay attention

Where can you organise form sections and related lists into tabs in classic forms?

Test 3

A
  • User Menu > Perferences > Display

You can organise form sections and related lists into tabs in classic forms by navigating to ‘User Menu > Preferences > Display’ in the Next Experience UI.

In the classic environment, you can enable or disable form tabs in the ‘System Settings’ by clicking the gear icon in the banner frame () and toggling the ‘Tabbed forms’ option.

Tabbed forms offer a useful way to make forms and related lists take up less space by reducing the scrolling done to navigate the form so that you can navigate directly to form sections.

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38
Q

What can you do with homepages on upgraded instances when the Next Experience UI is enabled?

Test 3

A
  • View existing homepages

The homepage feature is deprecated. If the Next Experience UI is enabled, upgrading customers can view existing homepages but cannot create homepages or edit existing homepages. Responsive dashboards and Analytics Center dashboards take over homepage functionality.

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39
Q

Pay attention

What sorting options are available when searching for a knowledge article on the Knowledge portal?

Select 4 Answers from the below options.

Test 3

A
  • Views: sorts by the number of article views.
  • Newest: sorts by the date created or updated.
  • Alphabetical: sorts alphabetically by the article Short description field.
  • Relevancy: sorts by relevance to the search term.

Views: sorts by the number of article views.

Newest: sorts by the date created or updated.

Alphabetical: sorts alphabetically by the article Short description field.

Relevancy: sorts by relevance to the search term.

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40
Q

Pay attention

Which of the following roles CANNOT be delegated?

Select 2 Answers from the below options.

Test 3

A
  • role_delegator
  • admin

By default, the following roles cannot be delegated:
admin,
public,
nobody and
role_delegator (a user with the role_delegator role cannot delegate this role to other group members).

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41
Q

Which of the following are true statements about platform scripting?

Select 3 Answers from the below options.

Test 3

A
  • Business rules are not real-time and do not monitor fields on a form
  • UI Actions can execute oth client-side and server-side
  • Data Policy can be run as a UI policy client-side

UI policies are only enforced on data entered into a form or list (passing through the UI).

Client scripts execute on the browser but may also run when a database lookup is needed.

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42
Q

What plugin must be activated to onboard a large volume of external users to a custom application in your instance?

Test 3

A
  • External User Self-Registration (com.snc.external_user_self_registration))

A self-registration flow consists of a custom ServiceNow app. After configuring an app with necessary tables, an administrator would configure the registration, including a pre-registration flow, field mapping, post-registration mapping, captcha, role mapping and post-registration flow.

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43
Q

What role is required to toggle the template bar and apply global templates to the forms?

Test 3

A
  • No special role
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44
Q

What dictionary attribute do you use to list all the columns you want visible on a reference field’s drop-down list?

Test 3

A
  • ref_ac_columns

ref_ac_columns attribute is used to list all the columns you want visible on a reference field’s drop-down list on a task form. ref_ac_columns specifies the list of reference table columns to display. You should separate column names with a semi-colon.

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45
Q

Which knowledge feedback option CANNOT be disabled at the knowledge base level?

Test 3

A
  • All of them can be disabled

If ‘Disable Suggesting’ is checked at the Knowledge Base level, the ‘Flag Article’ button does not appear for any articles belonging to that knowledge base.

If the ‘Disable rating’ is checked at the Knowledge Base level, the star rating option does not appear for any articles belonging to that knowledge base.

If the ‘Disable Mark as helpful’ is checked at the Knowledge Base level, the ‘Mark as helpful’ option does not appear for any articles belonging to that knowledge base.

If the ‘Disable commenting’ is checked at the Knowledge Base level, writing comments to an article is disabled for all articles belonging to that knowledge base.

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46
Q

Which of the following are ways to collaborate with team members on Tasks?

Select 4 Answers from the below options.

Test 3

A
  • Connect chat / Sidebar
  • User presence
  • Work notes
  • Activity streams

User presence is a Core UI feature that lets you see who is online when you are working in an instance.

An activity stream is a list of entries in records and conversations, such as journal fields, comments, and work notes that display in task records and Sidebar conversations.

Work notes are an important part of the state flow process and are used to communicate information about state transitions.

Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by instantly connecting with the right people. Core UI is required to use Connect Chat.

Sidebar allows agents to have real-time collaboration with others based around a Workspace task-based or interaction-based record. You can create Sidebar discussions on interaction records from Next Experience’s Core UI.

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47
Q

Pay attention

Which of the following statements are true about import sets?

Select 3 Answers from the below options.

Test 3

A
  • Import Sets cannot add data to encrypted fields
  • Creating an extremely large import set can cause delays and system outages
  • You can import data from several different file formats or external data sources

A transform map is a set of field maps that define the relationships between fields in an import set and fields on a table.

The Import Set Deleter scheduled job cleans up old import set data (i.e. older than seven days) every day at midnight.

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48
Q

Pay attention

Which of the following is a requirement for using the CMDB Data Manager?

Test 3

A
  • Ensuring there is an active life-cycle rule corresponding to each target class in a life-cycle policy

To use CMDB Data Manager, you no longer need to set up the Common Service Data Model (CSDM) environment or activate the CSDM Activation plugin (com.snc.cmdb.csdm.activation) or map and migrate legacy life-cycle values into the CSDM standard values.

However, you must ensure that there is an active life-cycle rule corresponding to each target class in a life-cycle policy, such as Retire, Archive, or Delete. You can also customise predefined life-cycle rules to reflect processes in your organisation.

Life-cycle rules support the transition of CIs through life-cycle stages as implemented by CMDB Data Manager policies. A life-cycle rule specifies the retirement conditions for a class, reflecting processes and protocols in your organisation. A life-cycle rule is required for each targeted class in a Retire, Archive, and Delete CMDB Data Manager policy.

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49
Q

Which of the following record operations can be secured by ACL rules?

Select 3 Answers from the below options.

Test 3

A
  • personalize_choices the user cannot right-click a choice list field and select ‘Configure Choices’.
  • edit_task_relations the user cannot define relationships between task tables.
  • save_as_template is used to control the fields that should be saved when a template is created.
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50
Q

Pay attention

What results are displayed on the menu when searching for the keyword ‘service’ in the Filter field?

Select 2 Answers from the below options.

Test 3

A
  • All modules and sections within the ‘Service Desk’ application
  • Any module with the name containing ‘service’

Therefore, when you search for a keyword in the Filter field, it displays any menu item that contains the keyword with all the underlying modules and sections, even if they don’t have the keyword in their names. That’s why when you search for the keyword ‘service’, you can see the ‘Service Desk’ application and all its modules and sections underneath.

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51
Q

What variable type do you use to allow requesting a catalogue item on behalf of another user or multiple users?

Test 3

A
  • Requested for
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52
Q

What model/standard across applications helps track life cycle stages and stage statuses for CIs effectively?

Test 3

A
  • CSDM Common Service Data Model
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53
Q

Pay attention

What are the benefits of Flow Designer?

Select 3 Answers from the below options.

Test 3

A
  • Provides configuration and runtime information to create, operate and trouleshoot flows from a single interface
  • Provides natural-language-descriptions of flow logic
  • Promotes process automation by enabling subject matter experts to develop and share reusable actions
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54
Q

What are the database views for incident management in the base system?

Select 3 Answers from the below options.

Test 3

A
  • incident_metric
  • incident_sla
  • incident_time_worked
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55
Q

Pay attention

What are the different ways for ServiceNow tables to be related to each other?

Select 4 Answers from the below options.

Test 3

A
  • Many-to-Many
  • Extensions
  • Database views
  • One-to-Many

One-to-Many relationships establish a parent-child relationship between two tables.

Many-to-Many relationships allow a list to point to a list of entries, rather than to a single field.

Database Views defines table joins for reporting purposes.

Extensions enable one or more child tables to share fields and records with a parent table.

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56
Q

Pay attention

An update set is a group of configuration changes that can be moved from one instance to another; however, not everything is captured.

Which of the following are automatically captured in an update set?

Select 3 Answers from the below options.

Test 4

A
  • Views
  • Roles
  • Fields

Process records such as Business Rules, Client Scripts, Fields, Forms and Form Sections, Report Definitions, Tables, Views, Roles, and Published Flows are captured in an update set.

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57
Q

What role can manage all aspects of the Service Catalog application and the scripting functions?

Test 4

A
  • Administrators(admin)
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58
Q

Where can fulfillers navigate to find catalogue tasks assigned to them and their groups to fulfil requests?

Select 2 Answers from the below options.

Test 4

A
  • Service Desk > My Groups Work
  • Service Desk > My Work
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59
Q
  • You can add human-readable keywords to the URLs of portal pages to improve search engine optimisation (SEO) and click-through rates and help users understand what to expect on the page.

What can be added as human-readable keywords to help with SEO?

Select 2 Answers from the below options.

Test 4

A
  • Dynamic page variables
  • Static content

Human readable keywords are added to URLs in the following format:

https://<instance>/<portal>/<guest>/<keywords>?id=<page>&<page></page></page></keywords></guest></portal></instance>

Keywords can be populated using static content or dynamic page variables and can include a single slash (/). Dynamic page variables load keywords that are based on data in a record. The page parameters in the URL specify which record to use.

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60
Q

Which of the following is a way to add an application to a ServiceNow instance for development?

Select 2 Answers from the below options.

Test 4

A
  • Using Guided App Creator to create an application
  • Use Studio to import an application from source control
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61
Q

Pay attention

When using Manage Developers, what deployment permissions can be assigned to a group or user for a specific application?

Select 3 Answers from the below options.

Test 4

A
  • Publish to App Store
  • Upgrade App
  • Manage Update Set
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62
Q

Which field on a Configuration Item (CI) record is recommended for routing Incidents to the appropriate group to resolve CI-related incidents quickly?

Test 4

A
  • Support Group
63
Q

Which of the following are true statements about workflows?

Select 3 Answers from the below options.

Test 4

A
  • Only one published version of a workflow exists in runtime for new contexts
  • When a workflow is invokkked, the current workkflow definition is loaded into the worklow context
  • Multiple versions of a workflow can exist at the same time
64
Q

Pay attention

Which of the following is true about the CMDB Data Manager?

Select 3 Answers from the below options.

Test 4

A
  • It can create policies that govern CI life cycle stages such as retirement and deletion
  • It is a policy-driven framework for managing CI life cycle operations
  • It is a wizard-like tool that provides a comprehensive solution for managing CIs
65
Q

What happens if you select Publish when creating knowledge articles manually or by import?

Test 4

A
  • It triggers the publish workkflow assigned to the knowledge base
66
Q

Which of the following describes creating a field on a table with Form Designer?

Test 4

A
  • From the Field Types tab, drag the field type on the form and configure the field

The field navigator allows you to manage fields on the form. It contains the following elements:

Filter: Allows text search on the currently selected tab.

Fields: Displays a list of existing fields you can add to the current form.

Field Types: Displays a list of field types you can add to the current form. Adding a field type to the form layout creates fields in the selected table when the form layout is saved.

67
Q

At what levels can User Criteria be used in Knowledge Management to control who can read and contribute?

Select 3 Answers from the below options.

Test 4

A
  • Knowledge Article
  • Knowledge Block
  • Knowledge Base
68
Q

A fulfiller has completed all tasks for one of the items in a request, and the tasks are set to Closed.

What happens in the workflow?

Test 4

A
  • The requested item is automatically set to Closed Complete.

Note 1: This is applicable only for execution flows.

Note 2: When the ‘Request lifecycle’ option is set to request-driven, the assigned agent can complete and close the request once all the tasks in the request are complete. Also, a ‘Close Complete’ button is visible to the agent assigned to the request. The agent enters work notes before clicking Close Complete. When the button is clicked, the open task is automatically completed (if applicable), and the request transitions to the Complete state.

69
Q

Which of the following are the notification preferences that users can manage?

Select 4 Answers from the below options.

Test 4

A
  • Add a new channel (email address, mobile device for push notifications, SMS, voice).
  • Apply a schedule to a notification.
  • Enable/disable notifications.
  • Disable receipt of specific notifications.

You can set notification preferences to receive updates via email or other channels on the content you are following.

You can subscribe, schedule or disable a notification. You can also turn off all notifications.

You can set up where and how you want to receive notifications by creating a channel for email, instant message, SMS, or voice.

Note: Users cannot manage the inclusion or exclusion of attachments in notifications in their Notification Preferences.

70
Q

What needs to be set for a CI class in the CI Class Manager to display in the Configuration item field look-up in the change form?

Test 4

A
  • Pricipal Class
71
Q

Which of the following is NOT a true statement about portals?

Test 4

A
  • Containers cannot be fluid layout

The answer and the notes don’t make sense together

Here are some other key facts:

Page layouts are responsive to the device type and screen resolution.

The viewport size changes when a page is resized.

Containers can be fixed or fluid layout.

72
Q

Pay attention

Which of the following core table is both a base and a parent table?

Test 4

A
  • Task [task]

The Task [task] table is considered a core, base and parent table.

73
Q

Pay attention

Which field data type adds a report to a form?

Test 4

A
  • Chart

The chart screen supports the following report types:

Time Series

Bar

Pie

74
Q

Pay attention

Who can contribute if no User Criteria are specified for ‘Can Contribute’ in a Knowledge Base?

Test 4

A
  • Knowledge Base Managers

Note 1: By default, when contribute access isn’t provided for a knowledge base, a user must meet both roles and user criteria conditions for read access. However, you can override roles set for a knowledge article and provide access through user criteria only by setting the glide.knowman.search.apply_role_based_security system property to false.

Note 2: When either Cannot Contribute isn’t set, or a user doesn’t match Cannot Contribute, and additionally Can Contribute is not set, the glide.knowman.block_access_with_no_user_criteria property value is further evaluated to determine contribute access:

true: No user has contribute access to the knowledge base except users with special knowledge privileges that are listed above.

false: All users, including unauthenticated users, with at least one role, can contribute to the knowledge base. If the Explicit Roles plugin (com.glide.explicit_roles) is activated, users who have at least one role other than snc_internal can contribute to the knowledge base.

75
Q

Which solution is NOT a best practice when configuring Assignment Rules or Predictive Intelligence?

Test 4

A
  • Setting an Assignment group based solely on Subcategory (Category = None).

When configuring Assignment Rules or Predictive Intelligence, it is best practice to:

Setting an Assignment group and User based on Category and Subcategory,

Setting a User based on Category and Subcategory,

Setting an Assignment group and User based on the Short description, and

Setting an Assignment group based on Category and Subcategory.

76
Q

Which CI class is NOT included in the search results for configuration items, affected CIs, or impacted services within an Incident record?

Test 4

A
  • Service Offering

You can enter service offerings in the Service Offering field on an Incident record to see the service offerings affected by the incident in the Service Offerings related list.

Now that you can search and view service offerings separately, they are no longer included in the search results for configuration items, affected CIs, or impacted services.

77
Q

How can you integrate third-party data into the Configuration Management Database without compromising its integrity?

Test 5

A
  • By using the IntegrationHub ETL

The IntegrationHub ETL provides a simplified user interface guiding you through the integration process end-to-end, including a test integration run of sample data.

As a store app, the IntegrationHub ETL creates and manages ETL transform maps, which integrate third-party data into the CMDB without compromising the integrity of the CMDB.

78
Q

What types of tests can be run by users to make sure CMDB works after upgrading and deploying new applications or integrations?

Test 5

A
  • Quick start tests

After upgrades and deployments of new applications or integrations, you can run quick start tests to verify that CMDB still works.

If you customised CMDB, you can copy the quick start tests and configure them for your customisations.

Configuration Management Database (CMDB) quick start tests require activating the Configuration Management (CMDB) plugin (com.snc.cmdb) and the CMDB - ATF Tests plugin (com.snc.cmdb.atf).

79
Q

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

Test 5

A
  • Column Context Menu

The Column Context Menu displays actions that involve creating quick reports, configuring lists and exporting data.

Access the List column context menu, also called a right-click menu, by clicking the menu icon at the top of a list column or by right-clicking the column heading.

80
Q

Which Flow Designer plugin is active by default?

Test 5

A
  • The Flow Designer Support for the Service Catalog
81
Q

Pay attention

Which Common Service Data Model (CSDM) domain does Business Capability reside in?

Test 5

A
  • Design
82
Q

What are the two types of inbound email actions?

Select 2 Answers from the below options.

Test 5

A
  • Set a value for a field in the target table
  • Send an email back to the source that triggered the action

The system can take two types of actions:

Record action: setting a value for a field in the target table.

Email reply: sending an email back to the source that triggered the action.

83
Q

The Now Platform is an example of which cloud computing model?

Test 5

A
  • Application Platform-as-a-Service (aPaaS)

The Now Platform is an Application Platform-as-a-Service (aPaaS) that automates business processes across the enterprise.

Application Platform as a Service refers specifically to PaaS platforms specialised in cloud-based application development.

It offers development and deployment environments for applications from the cloud.

The Now Platform provides the infrastructure to help your organisation develop, run, and manage applications.

84
Q

How can Application Collaboration help when creating applications within the Now Platform App Engine?

Test 5

A
  • Collaborator permissions can be managed

With application collaboration, you can manage the permissions for the collaborators who develop a platform application. If you have the admin role, you can manage delegated development permissions to designated developers at the application level.

By setting permissions, you can retain control over the system. You assign permissions to developers (or users who deploy applications) so that they can develop or deploy applications.

85
Q

Pay attention

What user role can ONLY view the configuration and execution details of flows and subflows?

Test 5

A
  • fd_read_flows

fd_read: Enables users to launch the Flow Designer and Action Designer design environments to view the configuration and execution details of flows, subflows, and actions.

fd_read_flows: Enables a user to launch the Flow Designer design environment to view the configuration and execution details of flows and subflows.

fd_read_actions: Enables a user to launch the Action Designer design environment to view the configuration of actions.

fd_read_operations: Enables a user to view flow and action execution details. Administrators can grant this role to users that want to be able to view flow results but not create, change, or test them.

86
Q

Lists provide context menus at three different levels.

What are the names of those context menus?

Select 3 Answers from the below options.

Test 6

A
  • List title menu
  • List fields context menu
  • List column context menu
87
Q

What rules work with existing Access Control rules (ACLs) to deny access to tables and records that do not match subject attributes?

Test 6

A
  • Data filtration

Data filtration is a separate form of access control designed to work along with the existing Access Control rules (ACLs) on your instance. Data filtration denies access to tables and records that do not match subject attributes defined by an administrator. Data filtration is designed to make auditing, reporting, and troubleshooting easier.

Note 1: This is an optional feature that administrators can activate on their instance.

Note 2: ACLs are evaluated after data filtration runs. ACLs work on the remaining rows that were not filtered out by data filtration.

88
Q

What do you use to set values for the mandatory fields that are not in the import spreadsheet?

For example, when data is imported into the Choice table for Categories and Subcategories.

Test 6

A
  • Source script

When data is imported into the Choice table, each field must be set. If the import spreadsheet contains only columns for Category and Subcategory, other fields must be populated using a Source Script to set values.

Source script is also used to set values for the mandatory fields that are not in the import spreadsheet (e.g. when data is imported into the Choice table for Categories and Subcategories).

89
Q

Pay attention

What is the single location for all the import sets and concurrent import sets for a scheduled data import chain?

Test 6

A
  • Execution Contexts

You can see all the import sets and concurrent import sets for a scheduled data import chain in a single location called the Execution Contexts.

90
Q

What setting on the List Control page can speed up loading large lists?

Test 6

A
  • Remove pagination count

Calculating the total number of records to be included in a list filtered from huge tables can take a long time.

You can remove that calculation for all or specified views to improve performance.

On the List Control page, select a check box:

Remove pagination count that removes pagination calculation from all views or

Remove pagination count for specified views that removes pagination calculation from specified views.

(Optional) If you selected Remove pagination count for specified views, click the lock icon and choose the views that suppress displaying the number of pages in the list.

91
Q

Pay attention

Which of the following can you do using the Catalog Builder?

Select 3 Answers from the below options.

Test 6

A
  • Configure the default value for a question in Catalog Builder
  • Configure the Catalog Builder so catalogue item editors can enter custom details
  • Transfer catalogue items published through Catalog builder using exclusive update sets

You can add a step, section, or question to the Catalog Wizard so catalogue item editors can enter custom details while creating catalogue items.

You can easily transfer catalogue items published through Catalog Builder from one instance to another by using update sets that are automatically and exclusively created for the catalogue item. For example, you can transfer catalogue items created by a business user from a non-production to a production instance.

You can specify a question the requester should answer before submitting the catalogue item. You enter the default value for the question in the Default value field of the Default value tab. The default value specified is pre-selected as the answer to the question when you open the catalogue item form for the item.

92
Q

Pay attention

Which of the following field types have a one-to-many relationship?

Select 3 Answers from the below options.

Test 6

A
  • Reference fields
  • Glide List
  • Document ID fields

Reference Field: allows a user to select a record on a table defined by the reference field. For instance, the Caller field on the Incident table allows the user to choose any record from the User table.

Glide List: allows a user to select multiple records on a table defined by the glide list. For instance, the Watch list field on the Incident table allows the user to select records on the User table.

Document ID Field: allows a user to select a record on any table in the instance. These fields are much less common, but one example is the Document field on the Translated Text [sys_translated_text] table.

93
Q

(Vancouver) What do you configure for catalogue items or record producers in Catalog Builder to make them discoverable on Employee Center?

Test 6

A
  • Topics and Taxonomy

You can configure topics and taxonomy for catalogue items or record producers in Catalog Builder to make them discoverable on Employee Center.

While creating or editing catalogue items in Catalog Builder, you can browse the topics to add in the Location step. In the Topics card, you can select a taxonomy and its associated topics for a catalogue item to make it discoverable on the Employee Center.

94
Q

Pay attention

What framework helps you consistently use standard values across applications and effectively track assets through their life-cycle transitions?

Test 6

A
  • CSDM

The CSDM framework provides standard fields and values that you can use to track the life cycle of an asset or a CI.

You can set up the CSDM framework to use standard values for the life-cycle stage and life-cycle stage status fields. Using these standard values consistently across applications enables you to track assets through their life-cycle transitions.

The life cycle state is a combination of an asset or CI’s stage and status in the entire life cycle. You can manage and track the life cycle state for a product model, a specific version, or a product configuration.

A hardware (physical) or software (logical) asset can go through several phases, from concept to design, until it reaches the end of life. A hardware asset includes stocked physical items, like servers, monitors, and keyboards. A software asset has items like applications, services, and licenses.

95
Q

Pay attention

Which of the following record operations can be secured by ACL rules?

Select 3 Answers from the below options.

Test 6

A
  • save_as_template
  • personalize_choices
  • edit_task_relations

ACL rules can secure the following record operations:

execute, create, read, write, delete, edit_task_relations, edit_ci_relations, save_as_template, add_to_list, list_edit, report_on, report_view, and personalize_choices.

With ‘edit_task_relations’, the user cannot define relationships between task tables.

‘save_as_template’ is used to control the fields that should be saved when a template is created.

With ‘personalize_choices’, the user cannot right-click a choice list field and select ‘Configure Choices’.

96
Q

What notification actions can be accepted in provider notification definitions?

Select 3 Answers from the below options.

Test 6

A
  • Virtual Agent
  • Scriptable Actions
  • Flow Actions
97
Q

Which statements are true about knowledge article authoring in Microsoft Word?

Select 3 Answers from the below options.

Test 6

A
  • You can author and access kknokwledge articles in Microsoft Word by deploying the Knowledge Management Add-in for Microsoft Word
  • It is only supported in the Word Online application and not in the Word Desktop app
  • The text size of a knowledgge article crated in Word must be less than 1 MB

Headers and footers corresponding to pages in the Word document appear as-is in the knowledge article.

97
Q

You can configure a sample text for a knowledge article template field that appears when you create a knowledge article.

What text do you see on the article template selector for a field with an empty ‘Preview text’ value?

Test 6

A
  • A random text

You can configure a sample text for a knowledge article template field that appears when you create a knowledge article.

What text do you see on the article template selector for a field with an empty ‘Preview text’ value?

98
Q

What actions can you take with Flow Designer?

Select 3 Answers from the below options.

Test 6

A
  • Look up and delete multiple existing records as a single action
  • Test a flow, subflow, or action in the background
  • Duplicate an action or subflow within a flow

‘Delete Multiple Records step’ allows you to look up and delete multiple existing records as a single action. Using this action removes the need to separately look up a list of records and then delete the list with For Each flow logic.

Use the ‘Run test in background’ option to test a flow, subflow, or action asynchronously in the background.

Testing a flow bypasses the flow trigger conditions to run it with sample data, which you provide—for example, testing a flow with a record ‘Created’ trigger causes the system to act as if the selected record was created.

Please note that with Flow Designer, you cannot define when the flow is performed.

99
Q

What can you leverage on the ServiceNow Platform to eliminate scripting for a catalogue item or a variable set?

Test 6

A
  • Data Lookup Rules

You can eliminate scripting by leveraging data lookup rules that can be set on any table within the current scope.

The columns of a data lookup table contain both matcher and setter field data. Each data lookup is a query that searches for a row containing values that match the matcher fields.

Note: The Run on Insert and Run on Update options are not supported for catalogue data lookups. Other options operate the same as for normal data lookup.

100
Q

(Vancouver) Configuration Hub allows you to track delta changes, over-allocated subscriptions, customisations, and slow execution on the product home page by selecting a product family.

Where do you navigate to access Configuration Hub?

Select 2 Answers from the below options.

Test 6

A
  • All > Admin Center > Coniguration Hub
  • Admin > Configuration Hub

Configuration Hub lets you quickly find tables, configurations and metadata records related to any application installed on your instance.

You can access Configuration Hub in one of the following ways:

Using left navigation: Navigate to All > Admin Center > Configuration Hub.

Using the Admin tab option: Navigate to Admin > Configuration Hub.

You can achieve the following by using Configuration Hub.

One-stop experience to access all relevant information

Enhanced ability to save your preferences for all tables and records

Ability to track and view delta changes, over-allocated licenses, and customisations on a single screen

Enhanced use of multiple filters simultaneously to drill down to a particular application

Ability to open and edit a record within Configuration Hub. You don’t need to navigate to the record using the conventional ways.

101
Q

What can you do with the Process Automation Designer?

Select 3 Answers from the below options.

Test 6

A
  • Organize process activities in a digitised task board interface
  • Connect multiple flows and actions into an end-to-end bbusiness workflow
  • Guide end-users to complete a process in a task-oriented interface, such as a playbook

Process Automation Designer is a Now Platform feature that enables you to organise Flow Designer content into unified and digitised cross-enterprise processes as a business process owner.

With Process Automation Designer, you gain these benefits:

Connect multiple flows and actions into an end-to-end business workflow.

Reuse existing Flow Designer flows, subflows, or actions to automate process activities.

Organise process activities in a digitised task board interface.

Guide end-users to complete a process in a task-oriented interface, such as a playbook.

Consolidate separate business processes across the organisation.

Define a consistent record life cycle from creation to completion.

Pass data between the activities and stages of a business process.

Specify the conditions and the order in which activities and stages run.

Visualise and manage the activities and stages of your process.

102
Q

Which tool do you use to add multiple homepages as tabs to a single responsive dashboard?

Test 6

A
  • Homepage deprecation help

Although homepages are deprecated for upgrading customers, the homepage functionality can be found in Responsive Dashboards and Workplace Dashboards.

You can use the Homepage deprecation help application to convert homepages to individual dashboards or multiple homepages to separate tabs on the same dashboard.

The Homepage deprecation help tool enables system and dashboard administrators to retire homepages or convert homepages to responsive dashboards using workflows. You can track migration status and assign tasks to users and groups.

The Homepage Destination Rules plugin provides functionality for Workspaces to configure homepage destinations based on user criteria or script.

Using the Homepage Splash Page, users will go to a splash page upon logging in instead of going to home.do. That gives them the ability to cancel the home page transaction. This is useful when homepages take a long time to load.

The Responsive Canvas dynamically responds to dashboard resizing and enables dragging to place and resize widgets. You can easily find and preview widgets you want to add directly from the canvas.

The ServiceNow Performance Dashboard allows you to monitor the platform’s performance for a specified time span.

103
Q

Where can users author cross-enterprise workflows and create a single, unified process on the Now Platform?

Test 6

A
  • Process Automation Designer

Process Automation Designer enables process owners to author cross-enterprise workflows and create a single, unified process.

You can also use Process Automation Designer to provide end-users with a simplified, task-oriented view of your process.

With Process Automation Designer, you can:

Connect multiple flows and actions into an end-to-end business workflow.

Reuse existing Flow Designer flows, subflows, or actions to automate process activities.

Organise process activities in a digitised task board interface.

Guide end-users to complete a process in a task-oriented interface, such as a playbook.

104
Q

Notifications in the Now Platform occur through which of the following methods?

Select 3 Answers from the below options.

Test 6

A
  • Email
  • Meeting invitation
  • SMS

Notifications on the Now Platform occur through emails, SMS and meeting invitations.

You can select the type of notification you create: EMAIL or Meeting Invitation.

An email notification can also be sent as an SMS notification if the recipient has subscribed to the notification on an SMS channel.

The system uses the subject line of the email notification and converts it to an SMS message.

105
Q

Which feature enables you to maintain a unified content categorisation across different content types, such as catalogue items, knowledge articles, and community posts?

Test 6

A
  • Taxonomy

The taxonomy feature enables you to link an article to one or more topics from multiple taxonomies. It also helps you maintain a unified content categorisation across content types such as catalogue items, knowledge articles, and community posts.

Content Taxonomy is the application that provides the data model or the topic hierarchy and the taxonomy management (content authoring) capabilities for the unified taxonomy. The content types mapped by default are requests, articles, quick links, and employee communications. Once the plugin is downloaded, this mapping will be visible as part of the content taxonomy app in the platform.

106
Q

What feature allows you to use simple natural language queries in a search string to query for a set of CIs in the CMDB?

Test 6

A
  • Intelligent Search

You can use everyday natural language query (NLQ) in a search string to query for a set of CIs in the CMDB. Intelligent Search for CMDB parses, resolves ambiguities, and converts your search string into a valid CMDB query. Complex search strings open fully constructed on a canvas of CMDB Query Builder, where you can continue and refine or run.

Intelligent Search for CMDB is integrated into the CMDB Workspace store app and with the CMDB Query Builder in the Now Platform.

The CMDB query is constructed dynamically as you type into the search box, and a spell checker is applied if needed. A dynamic list of relevant suggestions appears as you type, with items such as table names, matching single words or partial phrases in the typed-in text. You can create custom synonyms and Implicit CMDB Relationships to fine-tune the search to your environment.

107
Q

(Vancouver) You are editing a published catalogue item in Catalog Builder, which automatically moves it to the Draft state.

What action allows you to delete or revert the new changes to the previous Published state?

Test 6

A
  • Discard Draft

You can discard a catalogue item in the Draft state if you don’t need it any more directly from the Catalog Builder. You just need to use the Discard draft button on the catalogue list page or the Catalog Builder wizard.

When you discard a draft of a published catalogue item, only the draft item is discarded while the published item remains intact such that the data of the catalogue item is reverted to the state that it was in before you started editing it.

When you discard a draft item that doesn’t have a published item associated with it, that draft item is deleted.

Note 1: You can discard only those catalogue items that are in the Draft state. After you select any draft item, the ‘Discard draft’ button becomes active.

Note 2: If a catalogue item wizard is already open for editing, and you want to discard it, select the more actions icon on the wizard, and select Discard draft.

108
Q

Pay attention

(Vancouver) What CMDB Workspace feature lets you visualise the hierarchical map of CIs and the relationships between them while centred on a CI that you choose?

Test 1

A
  • Unified Map

The Unified Map feature graphically shows a hierarchical map of CIs and their relationships while centred on a CI you choose (referred to as the home node). The Unified Map feature combines some of the Dependency Views and Service Mapping capabilities into a single map with a unified look and feel experience. You can use a map to see related items, changes, and application services related to a CI.

The Unified Map visually shows how CIs are connected to each other, making it useful with products such as Change Management, Incident Management, and Event Management. Nodes on the map represent CIs in the CMDB hierarchy, and different types of lines between the nodes represent the connections between CIs.

For example, Unified Map helps you understand the impact of a change by visually showing how Cis are connected to other CIs by relationships and references. Unified Map also shows the composition of application services, which makes it worthwhile with products such as Event Management and Incident Management. For example, you can see all CIs that are members of the ‘Revenue App’ application service. You can review historical changes and then easily filter the CIs so only Application CIs appear.

109
Q

Pay attention

(Vancouver) When can you view personalised recommendations to improve the search engine optimisation (SEO) and accessibility of your Knowledge articles?

Test 1

A
  • When editing or publishing an article

You can view and act on suggestions when editing or publishing a Knowledge article to improve its search engine optimisation (SEO) and accessibility.

You can improve the search engine optimisation (SEO) and accessibility of your Knowledge articles by reviewing personalised recommendations (such as removing multiple Heading 1 or <H1> tags) and using them to update your articles from the Article Details page.

Suggestions are provided for the following tags:
heading 1 <h1>
anchor <a>
image <img></img></a>

Note: The base system HTML tags used within Knowledge articles as displayed on portal pages have been standardised since the Vancouver release for greater SEO and accessibility for screen readers.

110
Q

Pay attention

Which of the following is the definition of a role in ServiceNow?

Test 2

A
  • A collection of permissions

Roles control access to features and capabilities in applications and modules.

After access has been granted to a role, all the groups or users assigned to the role are granted access.

Roles can contain other roles, and any access granted to a role is granted to any role that contains it.

111
Q

Pay attention

What is Configuration Management Database (CMDB)?

Test 2

A
  • a database used to store configuration records throughout their lifecycle
112
Q

Pay attention

An incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members working on different Incident tasks; however, the incident manager cannot see any tasks on the ‘Service Desk>My Group Work’ list.

What of the following could explain this?

Select 2 Answers from the below options.

Test 2

A
  • The incident manager does not have the itil or service_fulfiller role
  • The incident manager is not a member of the Critical Incidents group

The Now Platform includes a default homepage and the ServiceNow Service Desk application to provide a basic set of service desk functions.

Both can be customised to suit the processes you are involved in and the organisation’s needs.

The Service Desk application allows users with the itil or service_fulfiller role to see a list of related tasks, including their work, groups work, and approvals. The My Groups Work module lists all unassigned active and non-pending tasks where the user is a member. Therefore, being a group manager is not enough to see the tasks.

112
Q

Pay attention

What do Application Services represent from an Application Portfolio Management (APM) perspective?

Test 2

A
  • Installed instances
113
Q

Pay attention

In your implementation, the following tables extend each other:

The Configuration Item [cmdb_ci] table extends the Base Configuration Item [cmdb] table.

The Service [cmdb_ci_service] table extends the Configuration Item [cmdb_ci] table.

The Business Service [cmdb_ci_service_business] table extends the Service [cmdb_ci_service] table.

Test 2

A
  • Base Configuration Item table is a Parent table
  • Configuration Item table is a Parent table
  • Base Configuration Item table is a base table
  • Service table is a child table

A table that extends another table is called a child class, and the table it extends is the parent class. A table can be both a parent and child class, both extending and providing extensions for other tables. A parent class that is not an extension of another table is called a base class.

114
Q

Pay attention

(Vancouver) What framework in Flow Designer helps you select the next component in your flow from a list of AI-generated recommendations?

Test 2

A
  • Now Assist

Now Assist allows you to improve productivity and efficiency to deliver better self-service, recommend actions and deliver answers, and empower users with search.

You can select the next component in your flow from a list of AI-generated recommendations. Using Now Assist, the system generates recommendations based on the current position in the flow and the flow component names listed before.

The model uses the name of the flow components that come before to generate one to five recommendations for the next step of the flow. If there are no recommendations listed, then there are no flow components that meet the required relevance threshold.

The system can only recommend actions, flow logic, and subflows that are available from ServiceNow. Recommendations can’t include user-generated flow components such as custom actions, nor can recommendations include actions from ServiceNow Store spokes.

Note 1: You can use Flow Assist to generate flows from text prompts and generate recommendations for the next step of a flow. Flow Assist is part of the Now Assist for Creator application.

Note 2: Flow generation allows you to create multi-step flow outlines with generative AI. Flow outlines require configuration to add input values and data references.

115
Q

Pay attention

What integration with Catalog Builder enables you to translate the content of the catalogue items on the Catalog Builder dashboard?

Test 3

A
  • Localization Framework

You can translate a catalogue item into multiple languages using various translation methods. When a catalogue item is requested for translation into a language, a localisation requested item (LRITM) is created.

You can also view the translation status of the catalogue items, request a translation, or translate catalogue items using the Comparison UI.

116
Q

Pay attention

(Vancouver) What application enables you to discover Personally Identifiable Information (PII) within the ServiceNow instance and classify, report, or act on the PII?

Test 3

A
  • Data Discovery

Data Discovery [sn_data_discovery] enables customers to identify sensitive data within a ServiceNow instance to classify, protect, and report. Data Discovery is customisable for your organisation’s needs with custom filters and workflows.

117
Q

Pay attention

(Vancouver) What can you include in the Email Client Template so you can reuse them when replying to or forwarding emails?

Test 3

A
  • Attachments

You can create email client templates to pre-determine the recipients, sender configuration, subject, and content of emails that you send from the email client. Your email client template is applied automatically in the email client based on the specified table, conditions, and execution order.

You can include attachments from emails while replying or forwarding emails by selecting the Include attachment from email option in the Email Client Template.

118
Q

Pay attention

What are the three different request methods in the Service Catalogue?

Select 3 Answers from the below options.

Test 4

A
  • Submit
  • Request
  • Order

Order is the default method that displays the confirmation dialogue box, and the delivery information is editable.

The Request method displays the confirmation dialogue box but not the delivery information.

The Submit method does not display the confirmation dialogue box or the delivery information.

119
Q

Pay attention

Where in the Flow Designer can you find information about the actions you add to a flow?

Test 4

A
  • Help Panel
120
Q

Pay attention

What minimum role is required to subscribe to or unsubscribe from a Configuration Item?What minimum role is required to subscribe to or unsubscribe from a Configuration Item?

Test 4

A
  • cmdb_read

Please note that reading CMDB tables requires the cmdb_read role; however, accessing the Configuration module requires the asset, itil, or itil_admin role.

121
Q

Pay attention

(Vancouver) Which option in the Email Client Template allows you to include attachments from emails while replying to or forwarding emails?

Test

A
  • Include attachment from email

You can create email client templates to pre-determine the recipients, sender configuration, subject, and content of emails that you send from the email client. Your email client template is applied automatically in the email client based on the specified table, conditions, and execution order.

You can include attachments from emails while replying or forwarding emails by selecting the Include attachment from email option in the Email Client Template.

This helps improve productivity and the user experience for configurable workspaces by including attachments from emails while replying to or forwarding emails.

122
Q

Pay attention

Who has access to create, edit or delete sorting criteria in Visual Task Boards?

Test 4

A
  • The owner of the board

Only the owner of the board can create the sorting criteria and add, edit, or delete the criteria. The criteria appear as ‘read-only’ for other users

123
Q

Pay attention

Which of the following is a key difference between Reporting and Performance Analytics?

Test 44

A
  • Performance Analytics can show snapshots of data taken over time; Reports can only show the current snapshot of data

Reporting answers the question of ‘Where are we today?’ while Performance Analytics answers the question of what is happening over time.

124
Q

Pay attention

What are the three sections of an Access Control record that must evaluate to true to grant access to a resource?

Select 3 Answers from the below options.

Test 4

A
  • Condition
  • Script
  • Requires Role
125
Q

Pay attention

What application/functionality allows you to generate a report by entering a query instead of going through the full Report Designer menu?

Test 4

A
  • Analytics Q&A

You can enter a question on the Report Designer form, and Analytics Q&A generates a report.

126
Q

Pay attention

What is the purpose of Embedded Help on the ServiceNow platform?

Select 4 Answers from the below options.

Test 4

A
  • Display content based on query parameter values
  • Provide specific written or video-based instructions for a custom application
  • Display content ased on user role
  • Coach users on using a custom application

Embedded Help provides help in languages other than English.

127
Q

Pay attention

What ServiceNow component would you use to see which Applications and Modules contain the keyword ‘task’?

Test 5

A
  • Filter

You can use the Filter field to navigate to the module you want quickly. It provides access to all applications and the modules they contain, enabling users to find information and services quickly.

This field is called the ‘Filter Navigator’ in the Core UI. You may also refer to it as the application navigator or left navigation bar.

You would use the ‘Filter’ field to see which Applications and Modules contain a keyword such as ‘task’.

128
Q

Pay attention

When a CI is set to retire, dependent CIs management data processes attempt to cascade-update all the CIs depending on that CI to retire.

What table are the dependent CIs added to when a parent CI is set to retire?

Test 5

A
  • cmdb_dependent_ci_ledger

A life cycle update for a CI affects its dependent CIs. For example, when the CI that a dependent CI depends on is deleted, the dependent CI becomes orphan with no further use. To maintain the integrity and health of the CMDB, the system applies cascade-cleanup processes to dependent CIs that are affected by a life cycle update.

When a CI is set to retire, dependent CIs management data processes attempt to cascade-update all the CIs depending on that CI also to retire.

When a CI is updated to retire (Life Cycle Stage is ‘End of Life’ and Life Cycle Stage Status is ‘Retired’), the system checks all the relationship records for that CI. For any relationship with a dependent CI, the system adds the dependent CI to the [cmdb_dependent_ci_ledger] table. Those CIs are set as being ready to retire using the CMDB Data Manager upon approval.

129
Q

Pay attention

Which of the following is NOT a database setting on the Application Access section of a Table?

Test 5

A
  • Can write

Can read, Can create, Can update, Can delete are options

130
Q

Pay attention

Which role can switch their form view?

Test 5

A
  • view_changer

Users with the ‘view_changer’ role can switch their form view.

‘task_editor’ can edit protected task fields.

‘personalize_form’ can personalise forms, and

‘service_viewer’ provides access to read all services and offerings.

Switching views submits the form, which saves all changes and triggers any onSubmit client scripts that apply.

You cannot switch form views on a new form that has not been saved yet.

When a user switches views, the selected view is saved as a user preference, so the user sees the same view by default when the form opens.

To switch between form views, click the context menu at the left side of the form header, and then select Views > [Desired View]:

131
Q

Pay attention

Which one of the following is NOT part of a workflow?

Test 5

A
  • Connector

Node, End Activity, Begin Activity and Transition are parts of workflow

Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts.

The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labelled with information about that activity and transitions from one activity to the next as lines connecting the boxes.

A new workflow is created with the Begin and End activities connected by a single transition to their nodes.

132
Q

Pay attention

Which tickets are displayed under the Associated Requests tab on the standard ticket page in Service Portal?

Test 5

A
  • All associated requests for which the current ticket is the parent

If configured, the ‘Associated Requests’ tab displays all associated requests (visible in the ‘My Requests’ widget in Service Portal) for which the current ticket is the parent. It is applicable in any of the following scenarios:

If the current ticket is a universal request, then all requests associated (through the Parent field on the task table) with child tickets of the universal request are displayed.

If the current ticket is not a universal request, then all requests associated (through the Parent field on the task table) with the current ticket are displayed.

133
Q

Pay attention

What types of records are NOT captured in an update set by default?

Select 2 Answers from the below options.

Test 5

A
  • Homepages
  • Content pages

You must manually add homepages and content pages to update sets before distribution.

134
Q

Pay attention

Which option enables you to sort Visual Task Boards using criteria you create?

Test 5

A
  • Edit Filter & Sort

You can sort Visual Task Boards using criteria that you create with a Sort-Filter option, grouping items by properties to help organise your cards.

Only the board owner can create the sorting criteria and add, edit, or delete the criteria. The criteria appear as “read-only” for other users.

You can edit your sorting criteria for both Freeform and Data-Driven boards by selecting the Edit Filter and Sort button.

135
Q

Pay attention

What can administrators use in the Service Catalog to simplify the complex multi-form input-taking experience?

Test 5

A
  • Service Catalog Wizards

As an administrator, you can create multi-step guided experiences to create and edit records in a table using the Service Catalog Wizard. Creating wizard-based experiences simplifies the complex multi-form input-taking experience, similar to the item authoring experience in Catalog Builder.

Service Catalog Wizards are especially useful when the input required is enormous and complex since the wizard offers a step-by-step experience for the requester and also provides a side panel to provide contextual help.

Service Catalog Wizards are used in these modes:

Normal mode: To create records in the table configured in the record producer or the composite record producer associated with the wizard.

Template mode: To create a template where admins can predefine some data and provide guardrails to fine-tune and personalize the creation of records.

136
Q

Pay attention

What visualisation types allow you to add multiple data sources of the same type in the UI Builder?

Select 2 Answers from the below options.

Test 5

A
  • Time series
  • Bars

You can add multiple data sources of the same type for Time Series (including Area, Column, Line, Stepline, and Spline) and Bar (including Horizontal bar and Vertical bar) visualisations.

You can change data visualisation types via a drop-down in the configuration panel to preview different data visualisation types.

Time Series visualisations show data over time. All time series visualisation types share configuration options. They differ in the use case, depending on whether you want to emphasize data trends or the differences between individual data points.

Bar visualisations enable you to compare scores across data dimensions. Horizontal and vertical bar visualisation types are available. They share all configuration options. In general, you can use horizontal bars for nominal or categorical data and vertical bars for ordinal or sequential data.

137
Q

Pay attention

Which of the following are the steps to Easy Import?

Select 3 Answers from the below options.

Test 5

A
  • Download Excel Template
  • Upload Import Data
  • Finalise Import

There are five steps to Easy Import:
1. Download Excel Template
2. Complete Excel Template
3. Upload Import Data
4. Preview Import Data
5. Finalise Import

138
Q

Pay attention

How is the business duration calculated on a catalogue task once it is closed?

Test 5

A
  • Based on Actual start and Actual end fields

For a catalogue item configured with a flow or workflow, the Set Actual Start Time business rule sets the Actual start field for the corresponding catalogue task.

After the catalogue task is closed, business duration is calculated based on the Actual start and Actual end fields.

A business rule script specifies the actions that the business rule takes. For example, you can calculate duration given a schedule by applying a before update/insert business rule.

You can use scripts in business rules to accomplish common tasks such as comparing two date fields.

139
Q

Pay attention

Which file types can be viewed directly in the Now Platform using the Document Viewer?

Select 3 Answers from the below options.

Test 5

A
  • MS Excel
  • PNG
  • PDF

You can view the following file types:
MS Word (.doc) and (.docx)
MS PowerPoint (.ppt) and (.pptx)
MS Excel (.xls) and (.xlsx)
PDF
PNG
JPEG

140
Q

Pay attention

What is a stakeholder’s role in implementing and maintaining the CMDB?

Test 5

A
  • Determine specific CI information required to support capabbilities and build organizational buy-in
141
Q

Pay attention

A field can be added to a table and form by accessing which part of the Form Designer interface?

Test 5

A
  • Field Navigator

The field navigator allows you to manage fields on the form. It contains the following elements:

Filter: Allows text search on the currently selected tab.

Fields: Displays a list of existing fields you can add to the current form.

Field Types: Displays a list of field types you can add to the current form. Adding a field type to the form layout creates fields in the selected table when the form layout is saved.

142
Q

Pay attention

What item in the Knowledge Management Service Portal displays articles with the highest percentage of users, marking them helpful?

Test 5

A
  • Most Useful

You can configure the Knowledge Article Helpful widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.

The article view page uses the Knowledge Article Helpful widget to allow users to provide feedback on the article’s helpfulness, display a confirmation message after feedback is provided, and display the percentage of users who found the article useful.

The Most Useful item in the Knowledge Management Service Portal displays articles with the highest percentage of users, marking them helpful.

The homepage displays links to the featured, most viewed, and most useful articles using several widgets.

The featured articles are displayed based on the keywords associated with the articles.

The most viewed and most useful articles are displayed based on the articles’ highest view and use count.

143
Q

Pay attention

What is Configuration Management System (CMS)?

Test 5

A
  • A set of tools and databases used to manage an organisation’s configuration data
144
Q

Pay attention

(Vancouver) Where do you navigate to quickly find tables, configurations and metadata records related to any application installed on your instance?

Test 5

A
  • Configuration Hub

You can achieve the following by using Configuration Hub.

One-stop experience to access all relevant information

Enhanced ability to save your preferences for all tables and records

Ability to track and view delta changes, over-allocated licenses, and customisations on a single screen

Enhanced use of multiple filters simultaneously to drill down to a particular application

Ability to open and edit a record within Configuration Hub. You don’t need to navigate to the record using the conventional ways.

145
Q

Pay attention

Different form templates can be applied to a form by accessing the _______.

Test 5

A
  • Template bar

Displayed as 3 dots and when clicked it says Toggle Template Bar

146
Q

Pay attention

What actions can self-service users take when logging into ServiceNow?

Select 3 Answers from the below options.

Test 5

A
  • Taking surveys
  • Viewing knowledge articles
  • Viewing a homepage

Users without any assigned role permissions can still log in to ServiceNow and access common actions, such as:

viewing a homepage,

accessing the service catalogue,

viewing knowledge articles, and

taking surveys.

147
Q

Pay attention

Which group types are provided in the base system?

Select 3 Answers from the below options.

Test 5

A
  • survey
  • itil
  • catalog
148
Q

Pay attention

Which field type allows users to use positive or negative values?

Test 5

A
  • FX Currency
149
Q

Pay attention

(Vancouver) Which Catalog Builder step allows you to add topics to the catalogue items and record producers so they are discoverable on Employee Center?

Test 6

A
  • Location

You can configure topics and taxonomy for catalogue items or record producers in Catalog Builder to make them discoverable on Employee Center.

While creating or editing catalogue items in Catalog Builder, you can browse the topics to add in the Location step. In the Topics card, you can select taxonomy and its associated topics for a catalogue item to make the catalogue item discoverable on the Employee Center.

150
Q

Pay attention

(Vancouver) Catalog Builder allows you to configure a catalogue item to auto-populate a question value based on a ‘Reference’ or ‘Requested For’ type question.

What is the source of these reference questions?

Select 2 Answers from the below options.

Test 6

A
  • Associated single-row variable sets
  • Current catalog item

Only the reference and requested for type variables appear in the list. This improved feature supports only single-row variable sets.

151
Q

Pay attention

What are the benefits of using Multisource CMDB?

Select 3 Answers from the below options.

Test 6

A
  • Control CI updates at the discovery source and CI attribute level
  • Visualise the source of attribute values for each discovery source and at the attribute level
  • Revert CMDB data integration from a specific discovery source
152
Q
A

ServiceNow CSA (1 decks)

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