facts hotel management Flashcards
1
Q
banqueting service team
A
f&b director
banquet sales person
event planner
2
Q
back of house
A
executive chef head banquet chef cooks preps stewarding
3
Q
front of house
A
maitre de hotel captain sommelier bartenders expeditors front and back waiters
4
Q
organizational chart
A
a representation of the relationships between positions in the organization
5
Q
classifications of hotels
A
location, price, service
reason: evaluation tools, marketing/promotion,
6
Q
departments
A
rooms division food & beverage sales & marketing accounting maintenance security HR
7
Q
TERMINOLOGY
A
language used to describe a specific thing: folios
8
Q
types of service
A
assistance service
repair service
value added service
tangible/intangible service
9
Q
different segments
A
corporate segment
assosiation segment
other: SMERF, Sports, Military, Educational, Religious, Fraternal (market segment)
