Facts

Question 1

slogan

Answer 1

Keep Climbing

Question 2

Hubs - Domestic

Answer 2

Atlanta, Boston, Cincinnati, Detroit, Los Angelos, MSP, STL, SEA

Question 3

Hubs - International

Answer 3

Amsterdam, London, Paris, Tokyo

Question 4

Aircrafts

Answer 4

764, 4800 flights a day

Question 5

CEO

Answer 5

Ed Bastion- named among best bosses Fortune Mag 2018

Question 6

Culture

Answer 6

Glassdoor - voted #1 workplace for Women,

Diversity and Inclusion, social responsibility, giving back

Question 7

Passengers

Answer 7

180 million passengers/ year, 700 support animals/day

Question 8

Personal Questions: why do i want to work for delta

Answer 8

I’m a people person, favorite parts of my job as a teacher was working with a variety of people. My goal was always been to build bridges with the community, love the diversity that I was honored to teach, think this will translate perfectly to the culture of delta which honors and celebrates diversity. Then on a larger I wanted my students to love school, feel safe, translate to customer service. passengers to love the experience, if I can enhance the experience or bring it about then I’ve done my job.
met a woman who has worked for delta for a long time and she loves it, thought i would be a perfect candidate.

Question 9

my best quality for being a flight attendant

Answer 9

one of reason why I was successful as a teacher is that I’m innately kind, I want to be helpful, I want to see people succeed, I’m fair, honest, enthusiastic, I want everyone to have a positive and enjoyable experience-
surveying a scene and understanding what my students/or customers will need next without have=ing to be asked
Additionally, Im a good listener. People just want to be heard, want their concerns honored. I would encourage the parents in my classroom to voice their concerns first so that I make sure to address them. Once their concerns were addressed we could move on together as a team in a positive direction.

Question 10

negative traits

Answer 10

I’m creative and imaginative, sounds positive but I look for new ways to do things … but a new approach isn’t always the best, don’t have to always reinvent the wheel.

Question 11

what can you bring to the company

Answer 11

My years of teaching have, and before that customer service as a server. involved predicting needs and filling those before they have to ask. I believe, truly trained me for the flight attendant position. I’m kind, patient, empathetic, understanding, I can handle large groups of people, and I can tap dance.

Question 12

what do i forsee as challenges as a FA

Answer 12

I understand that the challenges could be real emergencies, different time zones, difficult passengers, waiting in airports, dealing with delays, missing family events…. but I’ve dealt with similar challenges as a teacher, always had to create a safe environment, CPR trained,
allay fears, and certainly had to be flexible and things changed at a moments notice. adapt to changes. I taught in Turkey and Germany, so change and adapting are challenges that I enjoy!

Question 13

would I relocate?

Answer 13

Yes, my children are grown and while they currently live in the bay area, they could easily move, plus they travel a lot, I might be able to see them more! I’ve lived in Turkey, Germany, I have an apartment in the bay area, I love change. Getting home is just a flight away, and the time off will give me family time.

Question 14

Situational Based Questions

Answer 14

Describe a time when you went above and beyond.
using the star approach: situation, task, action, results
I’ve had difficult children in the classroom over the years- disruptive, disturbing others
create an environment where child feels safe, heard, and
enhances the learning environment and is successful
in this one case, I asked for permission to take the child home, spoke with the mother, asked how we could work together so the Charlie would have a successful year, created a daily report system.
Charlie was successful, he loved 4th grade, every year returned with Shari berries. no one had truly demonstrated they were interested enough to encourage him to be successful.
as a teacher I felt I was a public servant, always wanted
to created a successful environment- this can easily translate to customer service.

Question 15

How do i deal with a difficult coworker

Answer 15

I would listen, be diplomatic, encourage importance of teamwork, discuss the goal for all, compromise

Question 16

How did previous job prepare you to be a flight attendant

Answer 16

If you think about it- the two positions are very similar:
ensuring safety, security, comfort, enhance experience, serve what is needed, or determining what would be helpful yet go above and beyond if necessary. know safety procedures, understand group mentality.

Question 17

tell about a time you had to adapt to a new situation

Answer 17

never having taught second grade, had two students who were really difficult, un truly, after trying everything, i asked other teachers who worked with that age group for advice. they were so helpful, Through teamwork we worked together to calm the situation and proceed with a successful year.
teaching in Turkey and Germany- was always positive, looked at each new experience as a learning experience.

Question 18

customer refuses to close laptop

Answer 18

first listen as to why they don’t want to comply, then explain the airline policy as well as the safety issue.
takeoff and landing are it suggested the precaution of fcc bans the use of any and all devices during the critical takeoff and landing phases.
The Federal Communications Commission (FCC) banned in-flight use of most cell phones and wireless devices in 1991, citing the reason of ground network interference. … Funnily enough, the FAA even had to advise aircraft crewmembers to turn off their cell phones during takeoff and landing, after an incident in early 2009.

Question 19

was there a time when someone went above and beyond for me?

Answer 19

teacher in high school helped me to understand that while I was a different learner than my brother, I was just as brilliant. It makes you feel special when someone thinks enough of you to listen and then follow thorough

Question 20

DELTA CREED - Cultural Integrity

Answer 20

honesty, integrity, respect, perseverance, servant leadership