FA & D Flashcards
The casket used in a Jewish Orthodox funeral service is called a/an
aron
At the conclusion of a Greek Orthodox funeral service, the congregation will pass by the casket amd:
kiss the icon
With what type of service would a Pall be used
Lutheran
A general term desinating a place suitable for the reception of a dead human body is a/an
tomb
The decedent’s social securiy number is required to be eneteredon a/an
death cerificate
a speech about the character o a deceased person at he funeral service is known as
eulogy
What would the proper way to close a phone conversation after taking a first call?
We will be there as soon as possible
an unsolcied gift to a cleryman is called
honorarium
The proper term for the placing of cremated remains into a final container is
inurnment
An altar attendent
acolyte
a cross with the image of the body of Christ superimposded on it
crucifix
embalming is usually not practiced by people of this faith
Orthodox Judaism
When notified of Death, what information must you obtain first?
name of deceased
When notified of Death, what information must you obtain second?
location and address
When notified of Death, what information must you obtain third?
name, relaionship and contact info of caller & next of kin (if not the caller)
When notified of Death, what information must you obtain fourth?
physical conditions that may impact the transfer (stairs, heiht, weih, etc)
When notified of Death, what information must you obtain fifth?
Is the family ready?
When makin the transfer make sure to have:
directions, apprpiate equipment, predict & determine barriers, ask permission to make removal, confirm idenity, check for & document any/all personal items, carefully transfer to cot and cover, place cot in vehicle
When arriving at a Medical, Hospice, or nursin home, it is important to remember:
DO NOT bring the cot in or 1st encounter with family
Information needed at arrangement conferance:
SSN, vital statistics, DD214, obit, photo, insurnace or preneed, clothing/jewelery, desired services
What are the types of preneeds?
Unfunded & funded
What is an unfunded preneed?
written plan directing what to do with no $ exchanged
What is a funded preneed?
prepaid wriiten plans
What are the reasons for a preneed?
make sure their wishes are carried out, to relieve the stress from their families, or to reduce assess for Medicaid eligibility
Types of contracts
Revocable, irrevocable, guaranteed, and non-guaranteed
What is a contract?
an agreemnet between two or more competent persons which is enforcable by law
What is revocable?
may be canceled at any time
What is irrevocable?
after 30 days, can’t be cashed out by anyone, for any reason
What is guaranteed?
FH guaranteed the cost paid at the tie of arranements
What is non-guaranteed?
the going rate is charged
Insured funding
funded through a specialized life insurance polic purchased through the FH
Non-insured funding
allows the selection of services and merch, a price is agred upon and monthly payments made
Trust funding
a bank account is set up by the FH to deposit $ to fund prearrangements, $ and intrest remain untill death occurs
Alterations that will void a guaranteed conract?
form of disposition, downgrading the contract to lower payments, not paying as agreed
The FTC prohibits:
misrepresenting legal crematory and cemetery requirements
embalming for a fee w/o permission
requiring a casket for direct cremation
requiring the purchase of certain goods or services as a condition for other goods and services
The reason for documenation
legal purposes and compliance to FTC
Types of Shipping
Intrastate, Interstate, International
Intrastate
within the state
What is needed to ship intrastate?
permit, DC and location of where they are being shipped
Interstate
out of state
What is needed to ship interstate?
Permit and DC and address
International
out of the country
Private carrier
a contraced private party
common carrier
airline
burial transit permit
legal doc issued by place of death
All domestically shipped cremated remanis must be shipped using?
Priority Mail Express
The churches that broke away from the Roman Catholic Church during the Reformation
Protestant Liturgical
Liturgical
follow a set order of service
a symbolic cloth covering placed over the casket
Pall
the main body of the church where seating is provided
nave
entryway to the church proper
narthex
one who carries the crucifix
cruicifier
Officiant
one who conducts
Commital service for the Protesant Liturgical Church
Internment, entombment, cremation, burial at sea, donation
Protastant - Non Liturgical
no set order of service
The Orthodox Christian
self-governing churches
governed by a counsil of bishops
Prayers that are apart of the small & great Panachida
trisagion
Panachida
the rubic for funeral service for the orthodox christian faith
What are the 3 groups of Jewish faith
Orthodox, Conservative, Reformed
Burial Society of the Orthodox Jew
Chevra Kadisha
a prayer for the “layin down” of deceased relatives
Hashkiva
prayer shawl
tallit
levaya
the cortage
kaddish
final prayer
7 day mourning
Shiva
30 day mourning
Sholoshim
12 month mourning
Shneim Asar Chodesh
1 year mourning (Anniversary)
Yahzeit
Conseratie and Reformed Jewish Faith
have the freedom to choose if they follow the Othodox customs completely or partly
In what faith is cremation strictly forbidden?
Islamic
Ceremonal washing of the Islamic dead
Ghusl
Islamic dead are dressed in
kafan
What is the Islamic funeral service called?
Janazah
The Islamic are to be buried:
on their right side facing Qiblah
The Islamic Holy Book is called
Qur’an
What is the mourning period for Islamic widows?
4 mon & 3 days
The spiritual leader of the local Islamic mosque?
Iman
The kneelin rail in the Roman Catholic Faith
prie dieu
What is placed at the head and foot of a member of the Catholic faith?
vigil lights
Chancel
area around altar
The officiant of a Christian Science service
Practioner or Reader
Who is the flag presented to at a Military Service?
Widow or Widower
Who is the next avaliable person the flag would be presented to?
Children acording to age
If there is no spouse, or children, who is the flag presented to?
Parents, Brother, sister, uncles or aunts, nephew or neices and then cousins, grandparents ro friend
What are the four characeristic of the Liturgical Protestant Church?
a perscribed order, layout of worship is the sign of the cross, Gospel and Epistole lecerns, altar attendants
The Episcopal practice this annointing of the sick?
exreme unction
Epistel side
the right side of the church, where readins and prayers are proclaimed
Gospel side
left side of the church, where ermons are preached
Belongin to a parish
Parochial
Rubrics
printed or stated directions regarding church practices & procedures as approved by religious leadership
Transepts
the wings of the main part of the church
Menno Simmons
leader and author of the Mennonite faith between 1536-1561
Jakob Ammann
a Mennonite preacher, born in 1656, was part of the restoration movement within the Swiss Brethern
What is the oriin of the Mennonite and Amish Faith?
The Swiss Brethern of Zurich
Mary Baker Eddy
founder of the Christian Science Church in 1879
Altar
an elevated place or structure on which sacrifices are offered and ries performed
Cantor
leads congregational responsorial hymns and psalms
What is the open area before the altar?
solea
Iconostasis
a solid screen covered with icons at the ront of the church, divides the sanctuary from the nave
Ordained leader of the Jewish Faith
Rabbi
the number of sheets of metal necessary to equal approximately 1 inch in thickness
gauge
a malleable, ductile, metallic element red-brown in color
copper
wrought copper
copper metal rolled into sheets and stamped to form casket
a metal alloy of 90 % copper with a tin and sometimes zinc
bronze
compose the cap and body unit of casket
shell
top most part of the shell
cap
ogee
s shaped molding of the cap
the uppermost part of the cap, extending from rim to rim
crown
pie
wedge shaped portion of the cap at each end of crown
the part that displays a cut top of the cap
header
rim flange
the turned under edge or horizontal portion of rim that contacts the gasket or body ledge flange
gasket channel
at top of gasketed caskets
header flange
turned under edge or horizontal portion of the header of the cap
a molding along the uppermost edge of the body panels
top body molding
sides and ends of shell
body panels
Along the lower most edge of the body panels
bass molding
What is the movable casket handle?
swing bar
What is a stationary bar?
a non-movable handle on the casket
What is a stationary bar?
a non-movable handle on the casket
What is the lug on the casket handle?
the part attached to the body
What is the arm of the casket handle?
the part that attaches the bar to the lug
What part of the handle is attached to the lug or arm and grasped by the casket bearer?
bar
The decorative tip of the handles
tip
What casket lining material is thin, crinkled silk, rayon, cotton, or wool?
crepe
What casket lining material is woven to create smooth lustrous face and dull back?
satin
Velvet is:
silk, cotton, and rayon with a nap found in higher quality caskets
which material is made from flax?
cotton
The style of casket lining that is drawn or gathered in parallel fashion in a multiple needle head sewing process?
shirred
The casket lining materal style that is placed on a metal form and then steamed and attached
crushed
What is tufted?
when you place padding between the lining and backing with stitches that form a small raised puff
Tightly drawn
tailored
The marketing survey includes:
demographics, economic base, population trends, disposable income, competition in the market place, and existing social and business climate
Demographics
statistical study of human populations w/ respect to their size, density, distribution, composition, and income
What is economic base?
wealth produced in or near a community that provides employment and income to the local population
What is the setting price based on the buyers perceived value?
Customer value-based pricing
What form of pricing is based on the cost of producing, distributing, and selling the product plus a fair rate of return for effort and risk?
Cost based pricing
What are the three common mark ups?
fixed multiple, fixed %, and fixed $
What is fixed multiple?
the wholsesale is multiplied by a constant factor
Itemization
method by which each unit of goods and services is priced seperatly
Using a single # amount to identify the charge for a group or bundle of goods and services
Package pricing
What is Unit pricing?
one price includes both service and casket
What pricing shows separately the price of the service to be rendered and the price of the casket?
Bi-unit pricing
What is functional pricing?
when the charges are broken down into several major component parts
What are the pre-selection room procedures?
it is about educating the family before you go into the selection room
During which selection procedure is the director in the showroom?
Direct Selection room procedure
During which selection procedure is after leaving the showroom?
Post-selection procedures
Average
the sum of the group of numbers of units
median
value in an ordered set of values which represents the midpoint
the number that appears most frequently in a list of numbers?
mode
