FA & D Flashcards
1
Q
The casket used in a Jewish Orthodox funeral service is called a/an
A
aron
2
Q
At the conclusion of a Greek Orthodox funeral service, the congregation will pass by the casket amd:
A
kiss the icon
3
Q
With what type of service would a Pall be used
A
Lutheran
4
Q
A general term desinating a place suitable for the reception of a dead human body is a/an
A
tomb
5
Q
The decedent’s social securiy number is required to be eneteredon a/an
A
death cerificate
6
Q
a speech about the character o a deceased person at he funeral service is known as
A
eulogy
7
Q
What would the proper way to close a phone conversation after taking a first call?
A
We will be there as soon as possible
8
Q
an unsolcied gift to a cleryman is called
A
honorarium
9
Q
The proper term for the placing of cremated remains into a final container is
A
inurnment
10
Q
An altar attendent
A
acolyte
11
Q
a cross with the image of the body of Christ superimposded on it
A
crucifix
12
Q
embalming is usually not practiced by people of this faith
A
Orthodox Judaism
13
Q
When notified of Death, what information must you obtain first?
A
name of deceased
14
Q
When notified of Death, what information must you obtain second?
A
location and address
15
Q
When notified of Death, what information must you obtain third?
A
name, relaionship and contact info of caller & next of kin (if not the caller)
16
Q
When notified of Death, what information must you obtain fourth?
A
physical conditions that may impact the transfer (stairs, heiht, weih, etc)
17
Q
When notified of Death, what information must you obtain fifth?
A
Is the family ready?
18
Q
When makin the transfer make sure to have:
A
directions, apprpiate equipment, predict & determine barriers, ask permission to make removal, confirm idenity, check for & document any/all personal items, carefully transfer to cot and cover, place cot in vehicle
19
Q
When arriving at a Medical, Hospice, or nursin home, it is important to remember:
A
DO NOT bring the cot in or 1st encounter with family
20
Q
Information needed at arrangement conferance:
A
SSN, vital statistics, DD214, obit, photo, insurnace or preneed, clothing/jewelery, desired services
21
Q
What are the types of preneeds?
A
Unfunded & funded
22
Q
What is an unfunded preneed?
A
written plan directing what to do with no $ exchanged
23
Q
What is a funded preneed?
A
prepaid wriiten plans
24
Q
What are the reasons for a preneed?
A
make sure their wishes are carried out, to relieve the stress from their families, or to reduce assess for Medicaid eligibility
25
Types of contracts
Revocable, irrevocable, guaranteed, and non-guaranteed
26
What is a contract?
an agreemnet between two or more competent persons which is enforcable by law
27
What is revocable?
may be canceled at any time
28
What is irrevocable?
after 30 days, can't be cashed out by anyone, for any reason
29
What is guaranteed?
FH guaranteed the cost paid at the tie of arranements
30
What is non-guaranteed?
the going rate is charged
31
Insured funding
funded through a specialized life insurance polic purchased through the FH
32
Non-insured funding
allows the selection of services and merch, a price is agred upon and monthly payments made
33
Trust funding
a bank account is set up by the FH to deposit $ to fund prearrangements, $ and intrest remain untill death occurs
34
Alterations that will void a guaranteed conract?
form of disposition, downgrading the contract to lower payments, not paying as agreed
35
The FTC prohibits:
misrepresenting legal crematory and cemetery requirements
embalming for a fee w/o permission
requiring a casket for direct cremation
requiring the purchase of certain goods or services as a condition for other goods and services
36
The reason for documenation
legal purposes and compliance to FTC
37
Types of Shipping
Intrastate, Interstate, International
38
Intrastate
within the state
39
What is needed to ship intrastate?
permit, DC and location of where they are being shipped
40
Interstate
out of state
41
What is needed to ship interstate?
Permit and DC and address
42
International
out of the country
43
Private carrier
a contraced private party
44
common carrier
airline
45
burial transit permit
legal doc issued by place of death
46
All domestically shipped cremated remanis must be shipped using?
Priority Mail Express
47
The churches that broke away from the Roman Catholic Church during the Reformation
Protestant Liturgical
48
Liturgical
follow a set order of service
49
a symbolic cloth covering placed over the casket
Pall
50
the main body of the church where seating is provided
nave
51
entryway to the church proper
narthex
52
one who carries the crucifix
cruicifier
53
Officiant
one who conducts
54
Commital service for the Protesant Liturgical Church
Internment, entombment, cremation, burial at sea, donation
55
Protastant - Non Liturgical
no set order of service
56
The Orthodox Christian
self-governing churches
governed by a counsil of bishops
57
Prayers that are apart of the small & great Panachida
trisagion
58
Panachida
the rubic for funeral service for the orthodox christian faith
59
What are the 3 groups of Jewish faith
Orthodox, Conservative, Reformed
60
Burial Society of the Orthodox Jew
Chevra Kadisha
61
a prayer for the "layin down" of deceased relatives
Hashkiva
62
prayer shawl
tallit
63
levaya
the cortage
64
kaddish
final prayer
65
7 day mourning
Shiva
66
30 day mourning
Sholoshim
67
12 month mourning
Shneim Asar Chodesh
68
1 year mourning (Anniversary)
Yahzeit
69
Conseratie and Reformed Jewish Faith
have the freedom to choose if they follow the Othodox customs completely or partly
70
In what faith is cremation strictly forbidden?
Islamic
71
Ceremonal washing of the Islamic dead
Ghusl
72
Islamic dead are dressed in
kafan
73
What is the Islamic funeral service called?
Janazah
74
The Islamic are to be buried:
on their right side facing Qiblah
75
The Islamic Holy Book is called
Qur'an
76
What is the mourning period for Islamic widows?
4 mon & 3 days
77
The spiritual leader of the local Islamic mosque?
Iman
78
The kneelin rail in the Roman Catholic Faith
prie dieu
79
What is placed at the head and foot of a member of the Catholic faith?
vigil lights
80
Chancel
area around altar
81
The officiant of a Christian Science service
Practioner or Reader
82
Who is the flag presented to at a Military Service?
Widow or Widower
83
Who is the next avaliable person the flag would be presented to?
Children acording to age
84
If there is no spouse, or children, who is the flag presented to?
Parents, Brother, sister, uncles or aunts, nephew or neices and then cousins, grandparents ro friend
85
What are the four characeristic of the Liturgical Protestant Church?
a perscribed order, layout of worship is the sign of the cross, Gospel and Epistole lecerns, altar attendants
86
The Episcopal practice this annointing of the sick?
exreme unction
87
Epistel side
the right side of the church, where readins and prayers are proclaimed
88
Gospel side
left side of the church, where ermons are preached
89
Belongin to a parish
Parochial
90
Rubrics
printed or stated directions regarding church practices & procedures as approved by religious leadership
91
Transepts
the wings of the main part of the church
92
Menno Simmons
leader and author of the Mennonite faith between 1536-1561
93
Jakob Ammann
a Mennonite preacher, born in 1656, was part of the restoration movement within the Swiss Brethern
94
What is the oriin of the Mennonite and Amish Faith?
The Swiss Brethern of Zurich
95
Mary Baker Eddy
founder of the Christian Science Church in 1879
96
Altar
an elevated place or structure on which sacrifices are offered and ries performed
97
Cantor
leads congregational responsorial hymns and psalms
98
What is the open area before the altar?
solea
99
Iconostasis
a solid screen covered with icons at the ront of the church, divides the sanctuary from the nave
100
Ordained leader of the Jewish Faith
Rabbi
101
the number of sheets of metal necessary to equal approximately 1 inch in thickness
gauge
102
a malleable, ductile, metallic element red-brown in color
copper
103
wrought copper
copper metal rolled into sheets and stamped to form casket
104
a metal alloy of 90 % copper with a tin and sometimes zinc
bronze
105
compose the cap and body unit of casket
shell
106
top most part of the shell
cap
107
ogee
s shaped molding of the cap
108
the uppermost part of the cap, extending from rim to rim
crown
109
pie
wedge shaped portion of the cap at each end of crown
110
the part that displays a cut top of the cap
header
111
rim flange
the turned under edge or horizontal portion of rim that contacts the gasket or body ledge flange
112
gasket channel
at top of gasketed caskets
113
header flange
turned under edge or horizontal portion of the header of the cap
114
a molding along the uppermost edge of the body panels
top body molding
115
sides and ends of shell
body panels
116
Along the lower most edge of the body panels
bass molding
117
What is the movable casket handle?
swing bar
118
What is a stationary bar?
a non-movable handle on the casket
119
What is a stationary bar?
a non-movable handle on the casket
120
What is the lug on the casket handle?
the part attached to the body
121
What is the arm of the casket handle?
the part that attaches the bar to the lug
122
What part of the handle is attached to the lug or arm and grasped by the casket bearer?
bar
123
The decorative tip of the handles
tip
124
What casket lining material is thin, crinkled silk, rayon, cotton, or wool?
crepe
125
What casket lining material is woven to create smooth lustrous face and dull back?
satin
126
Velvet is:
silk, cotton, and rayon with a nap found in higher quality caskets
127
which material is made from flax?
cotton
128
The style of casket lining that is drawn or gathered in parallel fashion in a multiple needle head sewing process?
shirred
129
The casket lining materal style that is placed on a metal form and then steamed and attached
crushed
130
What is tufted?
when you place padding between the lining and backing with stitches that form a small raised puff
131
Tightly drawn
tailored
132
The marketing survey includes:
demographics, economic base, population trends, disposable income, competition in the market place, and existing social and business climate
133
Demographics
statistical study of human populations w/ respect to their size, density, distribution, composition, and income
134
What is economic base?
wealth produced in or near a community that provides employment and income to the local population
135
What is the setting price based on the buyers perceived value?
Customer value-based pricing
136
What form of pricing is based on the cost of producing, distributing, and selling the product plus a fair rate of return for effort and risk?
Cost based pricing
137
What are the three common mark ups?
fixed multiple, fixed %, and fixed $
138
What is fixed multiple?
the wholsesale is multiplied by a constant factor
139
Itemization
method by which each unit of goods and services is priced seperatly
140
Using a single # amount to identify the charge for a group or bundle of goods and services
Package pricing
141
What is Unit pricing?
one price includes both service and casket
142
What pricing shows separately the price of the service to be rendered and the price of the casket?
Bi-unit pricing
143
What is functional pricing?
when the charges are broken down into several major component parts
144
What are the pre-selection room procedures?
it is about educating the family before you go into the selection room
145
During which selection procedure is the director in the showroom?
Direct Selection room procedure
146
During which selection procedure is after leaving the showroom?
Post-selection procedures
147
Average
the sum of the group of numbers of units
148
median
value in an ordered set of values which represents the midpoint
149
the number that appears most frequently in a list of numbers?
mode
