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NBE > FA & D > Flashcards

FA & D Flashcards

1
Q

The casket used in a Jewish Orthodox funeral service is called a/an

A

aron

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2
Q

At the conclusion of a Greek Orthodox funeral service, the congregation will pass by the casket amd:

A

kiss the icon

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3
Q

With what type of service would a Pall be used

A

Lutheran

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4
Q

A general term desinating a place suitable for the reception of a dead human body is a/an

A

tomb

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5
Q

The decedent’s social securiy number is required to be eneteredon a/an

A

death cerificate

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6
Q

a speech about the character o a deceased person at he funeral service is known as

A

eulogy

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7
Q

What would the proper way to close a phone conversation after taking a first call?

A

We will be there as soon as possible

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8
Q

an unsolcied gift to a cleryman is called

A

honorarium

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9
Q

The proper term for the placing of cremated remains into a final container is

A

inurnment

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10
Q

An altar attendent

A

acolyte

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11
Q

a cross with the image of the body of Christ superimposded on it

A

crucifix

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12
Q

embalming is usually not practiced by people of this faith

A

Orthodox Judaism

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13
Q

When notified of Death, what information must you obtain first?

A

name of deceased

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14
Q

When notified of Death, what information must you obtain second?

A

location and address

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15
Q

When notified of Death, what information must you obtain third?

A

name, relaionship and contact info of caller & next of kin (if not the caller)

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16
Q

When notified of Death, what information must you obtain fourth?

A

physical conditions that may impact the transfer (stairs, heiht, weih, etc)

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17
Q

When notified of Death, what information must you obtain fifth?

A

Is the family ready?

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18
Q

When makin the transfer make sure to have:

A

directions, apprpiate equipment, predict & determine barriers, ask permission to make removal, confirm idenity, check for & document any/all personal items, carefully transfer to cot and cover, place cot in vehicle

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19
Q

When arriving at a Medical, Hospice, or nursin home, it is important to remember:

A

DO NOT bring the cot in or 1st encounter with family

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20
Q

Information needed at arrangement conferance:

A

SSN, vital statistics, DD214, obit, photo, insurnace or preneed, clothing/jewelery, desired services

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21
Q

What are the types of preneeds?

A

Unfunded & funded

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22
Q

What is an unfunded preneed?

A

written plan directing what to do with no $ exchanged

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23
Q

What is a funded preneed?

A

prepaid wriiten plans

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24
Q

What are the reasons for a preneed?

A

make sure their wishes are carried out, to relieve the stress from their families, or to reduce assess for Medicaid eligibility

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25
Q

Types of contracts

A

Revocable, irrevocable, guaranteed, and non-guaranteed

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26
Q

What is a contract?

A

an agreemnet between two or more competent persons which is enforcable by law

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27
Q

What is revocable?

A

may be canceled at any time

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28
Q

What is irrevocable?

A

after 30 days, can’t be cashed out by anyone, for any reason

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29
Q

What is guaranteed?

A

FH guaranteed the cost paid at the tie of arranements

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30
Q

What is non-guaranteed?

A

the going rate is charged

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31
Q

Insured funding

A

funded through a specialized life insurance polic purchased through the FH

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32
Q

Non-insured funding

A

allows the selection of services and merch, a price is agred upon and monthly payments made

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33
Q

Trust funding

A

a bank account is set up by the FH to deposit $ to fund prearrangements, $ and intrest remain untill death occurs

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34
Q

Alterations that will void a guaranteed conract?

A

form of disposition, downgrading the contract to lower payments, not paying as agreed

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35
Q

The FTC prohibits:

A

misrepresenting legal crematory and cemetery requirements
embalming for a fee w/o permission
requiring a casket for direct cremation
requiring the purchase of certain goods or services as a condition for other goods and services

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36
Q

The reason for documenation

A

legal purposes and compliance to FTC

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37
Q

Types of Shipping

A

Intrastate, Interstate, International

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38
Q

Intrastate

A

within the state

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39
Q

What is needed to ship intrastate?

A

permit, DC and location of where they are being shipped

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40
Q

Interstate

A

out of state

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41
Q

What is needed to ship interstate?

A

Permit and DC and address

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42
Q

International

A

out of the country

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43
Q

Private carrier

A

a contraced private party

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44
Q

common carrier

A

airline

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45
Q

burial transit permit

A

legal doc issued by place of death

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46
Q

All domestically shipped cremated remanis must be shipped using?

A

Priority Mail Express

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47
Q

The churches that broke away from the Roman Catholic Church during the Reformation

A

Protestant Liturgical

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48
Q

Liturgical

A

follow a set order of service

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49
Q

a symbolic cloth covering placed over the casket

A

Pall

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50
Q

the main body of the church where seating is provided

A

nave

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51
Q

entryway to the church proper

A

narthex

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52
Q

one who carries the crucifix

A

cruicifier

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53
Q

Officiant

A

one who conducts

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54
Q

Commital service for the Protesant Liturgical Church

A

Internment, entombment, cremation, burial at sea, donation

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55
Q

Protastant - Non Liturgical

A

no set order of service

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56
Q

The Orthodox Christian

A

self-governing churches
governed by a counsil of bishops

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57
Q

Prayers that are apart of the small & great Panachida

A

trisagion

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58
Q

Panachida

A

the rubic for funeral service for the orthodox christian faith

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59
Q

What are the 3 groups of Jewish faith

A

Orthodox, Conservative, Reformed

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60
Q

Burial Society of the Orthodox Jew

A

Chevra Kadisha

61
Q

a prayer for the “layin down” of deceased relatives

A

Hashkiva

62
Q

prayer shawl

A

tallit

63
Q

levaya

A

the cortage

64
Q

kaddish

A

final prayer

65
Q

7 day mourning

A

Shiva

66
Q

30 day mourning

A

Sholoshim

67
Q

12 month mourning

A

Shneim Asar Chodesh

68
Q

1 year mourning (Anniversary)

A

Yahzeit

69
Q

Conseratie and Reformed Jewish Faith

A

have the freedom to choose if they follow the Othodox customs completely or partly

70
Q

In what faith is cremation strictly forbidden?

A

Islamic

71
Q

Ceremonal washing of the Islamic dead

A

Ghusl

72
Q

Islamic dead are dressed in

A

kafan

73
Q

What is the Islamic funeral service called?

A

Janazah

74
Q

The Islamic are to be buried:

A

on their right side facing Qiblah

75
Q

The Islamic Holy Book is called

A

Qur’an

76
Q

What is the mourning period for Islamic widows?

A

4 mon & 3 days

77
Q

The spiritual leader of the local Islamic mosque?

A

Iman

78
Q

The kneelin rail in the Roman Catholic Faith

A

prie dieu

79
Q

What is placed at the head and foot of a member of the Catholic faith?

A

vigil lights

80
Q

Chancel

A

area around altar

81
Q

The officiant of a Christian Science service

A

Practioner or Reader

82
Q

Who is the flag presented to at a Military Service?

A

Widow or Widower

83
Q

Who is the next avaliable person the flag would be presented to?

A

Children acording to age

84
Q

If there is no spouse, or children, who is the flag presented to?

A

Parents, Brother, sister, uncles or aunts, nephew or neices and then cousins, grandparents ro friend

85
Q

What are the four characeristic of the Liturgical Protestant Church?

A

a perscribed order, layout of worship is the sign of the cross, Gospel and Epistole lecerns, altar attendants

86
Q

The Episcopal practice this annointing of the sick?

A

exreme unction

87
Q

Epistel side

A

the right side of the church, where readins and prayers are proclaimed

88
Q

Gospel side

A

left side of the church, where ermons are preached

89
Q

Belongin to a parish

A

Parochial

90
Q

Rubrics

A

printed or stated directions regarding church practices & procedures as approved by religious leadership

91
Q

Transepts

A

the wings of the main part of the church

92
Q

Menno Simmons

A

leader and author of the Mennonite faith between 1536-1561

93
Q

Jakob Ammann

A

a Mennonite preacher, born in 1656, was part of the restoration movement within the Swiss Brethern

94
Q

What is the oriin of the Mennonite and Amish Faith?

A

The Swiss Brethern of Zurich

95
Q

Mary Baker Eddy

A

founder of the Christian Science Church in 1879

96
Q

Altar

A

an elevated place or structure on which sacrifices are offered and ries performed

97
Q

Cantor

A

leads congregational responsorial hymns and psalms

98
Q

What is the open area before the altar?

A

solea

99
Q

Iconostasis

A

a solid screen covered with icons at the ront of the church, divides the sanctuary from the nave

100
Q

Ordained leader of the Jewish Faith

A

Rabbi

101
Q

the number of sheets of metal necessary to equal approximately 1 inch in thickness

A

gauge

102
Q

a malleable, ductile, metallic element red-brown in color

A

copper

103
Q

wrought copper

A

copper metal rolled into sheets and stamped to form casket

104
Q

a metal alloy of 90 % copper with a tin and sometimes zinc

A

bronze

105
Q

compose the cap and body unit of casket

A

shell

106
Q

top most part of the shell

A

cap

107
Q

ogee

A

s shaped molding of the cap

108
Q

the uppermost part of the cap, extending from rim to rim

A

crown

109
Q

pie

A

wedge shaped portion of the cap at each end of crown

110
Q

the part that displays a cut top of the cap

A

header

111
Q

rim flange

A

the turned under edge or horizontal portion of rim that contacts the gasket or body ledge flange

112
Q

gasket channel

A

at top of gasketed caskets

113
Q

header flange

A

turned under edge or horizontal portion of the header of the cap

114
Q

a molding along the uppermost edge of the body panels

A

top body molding

115
Q

sides and ends of shell

A

body panels

116
Q

Along the lower most edge of the body panels

A

bass molding

117
Q

What is the movable casket handle?

A

swing bar

118
Q

What is a stationary bar?

A

a non-movable handle on the casket

119
Q

What is a stationary bar?

A

a non-movable handle on the casket

120
Q

What is the lug on the casket handle?

A

the part attached to the body

121
Q

What is the arm of the casket handle?

A

the part that attaches the bar to the lug

122
Q

What part of the handle is attached to the lug or arm and grasped by the casket bearer?

A

bar

123
Q

The decorative tip of the handles

A

tip

124
Q

What casket lining material is thin, crinkled silk, rayon, cotton, or wool?

A

crepe

125
Q

What casket lining material is woven to create smooth lustrous face and dull back?

A

satin

126
Q

Velvet is:

A

silk, cotton, and rayon with a nap found in higher quality caskets

127
Q

which material is made from flax?

A

cotton

128
Q

The style of casket lining that is drawn or gathered in parallel fashion in a multiple needle head sewing process?

A

shirred

129
Q

The casket lining materal style that is placed on a metal form and then steamed and attached

A

crushed

130
Q

What is tufted?

A

when you place padding between the lining and backing with stitches that form a small raised puff

131
Q

Tightly drawn

A

tailored

132
Q

The marketing survey includes:

A

demographics, economic base, population trends, disposable income, competition in the market place, and existing social and business climate

133
Q

Demographics

A

statistical study of human populations w/ respect to their size, density, distribution, composition, and income

134
Q

What is economic base?

A

wealth produced in or near a community that provides employment and income to the local population

135
Q

What is the setting price based on the buyers perceived value?

A

Customer value-based pricing

136
Q

What form of pricing is based on the cost of producing, distributing, and selling the product plus a fair rate of return for effort and risk?

A

Cost based pricing

137
Q

What are the three common mark ups?

A

fixed multiple, fixed %, and fixed $

138
Q

What is fixed multiple?

A

the wholsesale is multiplied by a constant factor

139
Q

Itemization

A

method by which each unit of goods and services is priced seperatly

140
Q

Using a single # amount to identify the charge for a group or bundle of goods and services

A

Package pricing

141
Q

What is Unit pricing?

A

one price includes both service and casket

142
Q

What pricing shows separately the price of the service to be rendered and the price of the casket?

A

Bi-unit pricing

143
Q

What is functional pricing?

A

when the charges are broken down into several major component parts

144
Q

What are the pre-selection room procedures?

A

it is about educating the family before you go into the selection room

145
Q

During which selection procedure is the director in the showroom?

A

Direct Selection room procedure

146
Q

During which selection procedure is after leaving the showroom?

A

Post-selection procedures

147
Q

Average

A

the sum of the group of numbers of units

148
Q

median

A

value in an ordered set of values which represents the midpoint

149
Q

the number that appears most frequently in a list of numbers?

A

mode

NBE (2 decks)

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