EXTERNAL RELATIONSHIP

Question 1

Involves the process of identifying and maintaining a healthy interaction with outside stakeholders. These stakeholders include individuals or entities that are directly or indirectly affected by your organization’s activities or whose activities have a direct or indirect influence on your organization.

Answer 1

External Relationship

Question 2

It is when a main contractor hires another person or company (subcontractor) to do specific tasks in a bigger project. It helps the main contractor get expert help for specialized jobs within the project. It involves clear communication and defining roles to ensure the project’s success.

Answer 2

Subcontractor Relationship

Question 3

They are in charge of the entire project
but might lack certain skills or resources. They secure the project
contract and oversee the work’s completion.

Answer 3

Main Contractor

Question 4

They are specialists hired by the main contractor for specific tasks. They bring expertise and resources, working under the main contractor’s guidance to complete their assigned responsibilities.

Answer 4

Subcontractor

Question 5

It means working closely with clients to understand their needs and deliver solutions that meet their expectations. It’s about effective communication, addressing concerns, and ensuring client satisfaction for successful project outcomes.

Answer 5

Customer Relationship

Question 6

It pertains to an organization’s interaction with government agencies or regulatory bodies. It involves complying with laws and regulations that govern the organization’s industry or activities. These relationships ensure legal adherence and often require ongoing communication and cooperation.

Answer 6

Regulatory Relationship

Question 7

It is a quality management system standard that sets guidelines for organizations to establish and maintain processes that ensure consistent product or service quality, customer satisfaction, and continual improvement.

Answer 7

ISO 9001

Question 8

7 Quality Management Principles

Answer 8

Customer focus

Leadership

Engagement of people

Process approach

Improvement

Evidence-based decision making

Relationship management

Question 9

It is an environmental management system standard that helps organizations develop and implement practices to minimize their environmental impact, comply with environmental laws and regulations, and work towards sustainability and responsible resource management.

Answer 9

ISO 14001