External influences

Question 1

What is the main basis of Lewin’s 3 stage model?

Answer 1

Unfreeze, Change, Refreeze

Question 2

What does ‘Unfreeze’ mean in Lewin’s 3 stage model?

Answer 2

Unfreeze means to determine what change needs to happen, creating the need for change ensuring there is strong support from senior management preparing staff for change. Manage and understand the doubts and concerns.

Question 3

What does ‘Change’ mean in Lewin’s 3 stage model?

Answer 3

Communicate often, dispel false rumours, involve people in the process of change.

Question 4

What does ‘Refreeze’ mean?

Answer 4

Anchor the changes into the culture, develop ways to sustain the change, provide support and training.