Extenta 230522 Flashcards
You cannot implement a BPM (Business Process Management) project without technology.
True or False?
False
Reason: While technology can significantly enhance BPM, it is not strictly required. Many BPM methodologies started before the modern technological era.
With Business Processes it is meant…
A. The end-to-end business processes of the organization including suppliers andcustomers
B. The end-to-end business processes of the organization referring to suppliers
C. The end-to-end business processes of the organization referring to customers
A. The end-to-end business processes of the organization including suppliers andcustomers
The Governance of Processes refers to managing the end-to-end business processes now and in the future.
A.True
B. False
A. True
Reason: Governance refers to the establishment of policies, and continuous monitoring and adjustment of end-to-end business processes. This ensures that processes remain efficient and effective now and in the future.
BPM is only about technology
Select one alternative:
A. True
B. False
False.
Business Process Management (BPM) is not just about technology. It encompasses methods, techniques, and tools to design, enact, control, and analyze operational processes.
One of the main components of governance of processes is the ability of correct measurement.
True
False
True.
Correct measurement is essential for governing processes to ensure that they are performing as intended and to make necessary adjustments.
In a BPM program, foundations are determined by the senior management team, provides highlevel outlines to BPM components, and provides principles and guidelines
A. True
B. False
True.
Foundations in a BPM program provide the basic guidelines and principles. They are usually determined by senior management to align with the organization’s strategic objectives.
Business Process Management is defined as a ‘management discipline’. By management
discipline we mean
A. Proactive management of Business Processes will not assist in achieving the organization’s strategic objectives.
B. Business Process Management does not need to be part of how the business is managed.
C. The organization’s management needs to understand that Business Processes are a fundamental and critical part of business success.
C.
The organization’s management needs to understand that Business Processes are a fundamental and critical part of business success. BPM is a systematic approach to making an organization’s workflow more effective, efficient, and capable of adapting to an ever-changing environment.
In a BPM program, enablement refers to taking high-level principles and guidelines and expands them for business and BPM teams for execution.
Select one alternative:
A. True
B. False
True.
Enablement in BPM means turning the high-level principles into actionable steps or processes for the teams to follow.
Which of the following is the correct BPM definition?
A. BPM is about improving or re-engineering the organization’s processes
B. BPM is about modelling, implementation and execution of processes
C. BPM focuses on using business processes to achieve an organization’s objectives through the improvement of existing business processes, the ongoing performance
management, and the governance of essential business processes
C.
BPM focuses on using business processes to achieve an organization’s objectives through the improvement of existing business processes, the ongoing performance management, and the governance of essential business processes. This definition encompasses the broad scope of BPM, including improvement, management, and governance.
A BPM program needs to provide a solid operational focus that has been agreed and that is visible across the organization. The main component/s of a BPM program is/are:
A. Foundations
B. Foundations and Enablement
C. Enablement
B.
Foundations and Enablement. As discussed in previous questions, a comprehensive BPM program will include both foundational principles and the enablement to put those principles into action.
Although the three business capabilities are critical, it is the fourth component of BPM project
management that holds them together. Meaning, without a well-managed project, any BPM
implementation is doomed to fail.
Select one alternative:
A. True
B. False
True
Based on the ‘House’ metaphor of BPM, identify which of the following statements is the correct one:
Select one alternative:
A. The organizational frameworks for process transformation, people change management, benefits realization, and process improvement should be in place
B. The organizational frameworks for process transformation, people change management, and process improvement should be in place
C. The organizational frameworks for process transformation, benefits realization, and process improvement should be in place
A
This is because a holistic approach to BPM considers not just the processes themselves, but also the transformation of these processes, the management of people and change, the realization of benefits, and the continuous improvement of processes. All of these elements are necessary to build a “complete house” in the context of BPM.
In BPM, is more important to get your processes right before you consider the implementation of
technology.
Select one alternative:
A. True
B. False
True
When it comes to BPM implementation and the associated organizational change, the role of
leadership is important in engaging people.
Select one alternative:
A. True
B. False
True
The 7FE framework, besides its phases which are grouped into 4 categories, it has 3 essential components, the 3Es, namely: Leadership, BPM Project Management, and People Change Management.
Select one alternative:
True
False
True
The most important component of any BPM implementation is the management of organizational
change, and the associated people impacts.
Select one alternative:
A. True
B. False
True
The top-down approach in BPM refers to…
Select one alternative:
A. Simple low impact projects
B. Large scale BPM programs
Large scale BPM programs
‘Driven by senior leadership’ is among the critical success factors that are common across all organizations and BPM.
Select one alternative:
A. True
B. False
True
‘Clearly understood business drivers’ are among the critical success factors that are common
across all organizations and BPM.
Select one alternative:
A. True
B. False
True
A ‘clearly understood project/program transformation vision’ is not among the critical success
factors that are common across all organizations and BPM.
Select one alternative:
A. True
B. False
False
‘Clearly understood, agreed and measurable business value outcomes’ are not among the
critical success factors that are common across all organizations and BPM.
Select one alternative:
A. True
B. False
False
The Enablement phase of the 7FE framework refers to the creation or provision of the key
architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy.
Select one alternative:
A. True
B. False
True
The bottom-up approach in BPM refers to…
Select one alternative:
A. High impact projects
B. Enterprise-wide business transformation
A. High impact projects
‘Appointed and empowered BMP leader and team’ is not among the critical success factors that are common across all organizations and BPM.
Select one alternative:
A. True
B. False
False
The 7 FE framework provides a structured and systematic approach to BPM implementation.
Select one alternative:
A. True
B. False
True
While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A driver is an event or occurrence that causes the organization to initiate action to overcome or solve an issue or problem that is usually of an immediate nature.
Select one alternative:
A. True
B. False
True
Technology in the BPM world is often referred to as a BPM system (BPMS).
Select one alternative:
A. True
B. False
True
While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A trigger is a business reason or motivator that causes the organization to initiate action to achieve a business objective.
Select one alternative:
A. True
B. False
True
‘Right incentives and disincentives’ for senior executives, managers and other relevant people is among the critical success factors that are common across all organizations and BPM.
Select one alternative:
A. True
B. False
True
The various components of a BPMS have been grouped into categories or enablers, namely:
Select one alternative:
A. Modeling and Design
B. Modeling and Design; Execution and Tracking
C. Performance Management
D. Modeling and Design; Execution and Tracking; Performance Management
E. Execution and Tracking; Performance Management
F. Execution and Tracking
G. Modeling and Design; Performance Management
D. Modeling and Design; Execution and Tracking; Performance Management
The 7 FE framework can increase the success of a BPM project and minimise the risks.
Select one alternative:
A. True
B. False
True
The category of Performance management does not include business analytics.
Select one alternative:
A. True
B. False
False
Should a BPMS be customer-centric or employee-centric, and why?
Select one alternative:
A. Customer-centric because without customers there is no business and therefore no
employees
B. Employee-centric because without employees there is no business or customers, since
customers receive no service, resulting in no employees
C. None of the answers is correct
C. None of the answers is correct
Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies are spending too much time on the BPM foundations before starting to provide business benefits.
Select one alternative:
A. True
B. False
True
The enabler of Modeling and Design includes process modelling and design, activity-based cost (cost modelling), and process simulation.
Select one alternative:
A. True
B. False
True
Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that their organization is special and different and existing frameworks are not suitable.
Select one alternative:
A. True
B. False
True
Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that technology is the first and most important step.
Select one alternative:
A. True
B. False
False
In BPM implementation, the BPM approach adopted needs to recognise that change is driven by people who operate within an organization.
Select one alternative:
A. True
B. False
True
The 7FE Framework is a framework used for the implementation of BPM to support the
successful implementation of BPM activities.
Select one alternative:
A. True
B. False
True
The 7FE Framework builds on the external capability of the organization while executing BPM activities.
Select one alternative:
A. True
B. False
False
The 7FE Framework builds on the internal capability of the organization while executing BPM activities.
Select one alternative:
A. True
B. False
True
The 7FE Framework can be used from small projects to large transformations.
Select one alternative:
A. True
B. False
True
For the business strategy to be implemented, the organization’s management must establish a set of rules or guidelines related to how the business will be conducted, and this is the businessoperating model (BOM). Another term we use for this is business architecture. The BOM includes what the high-level value chain is, what products and services will be sold, via what distribution channels and locations the products and services will be sold, the desired degree of business integration and standardization.
Select one alternative:
A. True
B. False
True
The 7FE Framework can be used for organizations with low or high process maturity.
Select one alternative:
A. True
B. False
True
The 7FE Framework can be used from projects within one business unit to programs expanding across an entire organization.
Select one alternative:
A. True
B. False
True
The BOM requires the development and enhancement of business capabilities that are needed to deliver the strategy. The business capabilities comprise of the following components:
Select one alternative:
A. People
B. Processes and Technology
C. Technology
D. People and Processes
E. People, Processes, and Technology
F. Processes
G. Technology and Processes
H. People and Technology
E. People, Processes, and Technology
Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is not applying any methodology, just using common sense or not following respectfully the chosen methodology.
Select one alternative:
A. True
B. False
True
The Foundations Phase of the 7FE Framework refers to the creation or provision of the key
architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy. This phase is where the key architecture, rules, principles, guidelines, and models are specified and agreed to enable the implementation of BPM across the organization.
Select one alternative:
A. True
B. False
True
The 7FE Framework can be used from limited to large-scale cultural and organizational change.
Select one alternative:
A. True
B. False
True
The 7FE Framework can be used from projects with or without automation.
Select one alternative:
A. True
B. False
True
