Explore the enterprise desktop

Question 1

Hint: 6

What are the enterprise desktop life cycle phases

Answer 1

Planning Preparing defining a strategy for system management.
Purchasing Processing requisitions, and then obtaining approval of invoices for payment.
Deployment Installing an operating system, enrolling devices, and deploying applications to the device.
Operations Ensuring that systems are functioning properly and are protected.
Support Ensuring that the end users learn how to use their systems and applications, and receive the support they need.
Upgrade and Retire This phase includes replacing devices, retiring obsolete hardware, or unenrolling a device from the organization.

Question 2

True or False: Upgrades require minimal planning to ensure they work correctly and efficiently.

enterprise desktop life cycle phase: planning

Answer 2

False

Careful planning is essential for successful upgrades.

Question 3

Fill in the blank: The process of choosing hardware, software, and peripherals is known as _______.

enterprise desktop life cycle phase: planning

Answer 3

[Computer selection]

This process includes design configuration and application compatibility testing.

Question 4

What typically represents approximately half the costs in the purchase phase of the computer life cycle?

enterprise desktop life cycle phase: purchasing

Answer 4

Hardware

Question 5

What are the types of software costs?

enterprise desktop life cycle phase: purchasing

Answer 5

Includes productivity applications, antivirus software, and communication tools

Question 6

Fill in the blank: The purchasing process includes _______.

enterprise desktop life cycle phase: purchasing

Answer 6

[negotiation, contracts, vendor management, shipping, and disposal of packaging materials]

Question 7

In the enterprise desktop life cycle deployment phase, list the 4 phases

Answer 7

• Building (critical)
• Deployment (critical)
• Enrollment
  Data Migration

Question 8

In the desktop deployment phase, list the 5 key steps included in the critical building phase

Answer 8

• Streamlining the deployment process
• Developing the deployment process
• Testing
• Configuration
• Managing the logistics

Question 9

What newer feature can be used for creating a base device configuration?

desktop deployment phase\ building step

Answer 9

Windows Autopilot.

Question 10

What is the purpose of testing in the building phase?

desktop deployment phase\ building step

Answer 10

To identify and correct errors before deployment.

Question 11

What do many IT professionals use to simulate deployment and validate configurations?

desktop deployment phase\ building step

Answer 11

Virtual machines.

Question 12

What should a testing plan include aside from virtual testing?

desktop deployment phase\ building step

Answer 12

Testing deployments to physical devices before deployment.

Question 13

What should be accounted for in the configuration step?

desktop deployment phase\ building step

Answer 13

IT labor to configure computers and planning for network access configuration.

Question 14

What additional task may be included in managing logistics?

desktop deployment phase\ building step

Answer 14

Providing the hardware vendor with configuration requirements before shipping.

Question 15

What does the deployment team do before progressing to upgrades or installations?

desktop deployment phase\ deployment step

Answer 15

Stabilizes each phase.

Question 16

What can early phases of deployment be used to validate?

desktop deployment phase\ deployment step

Answer 16

Scenarios such as:
* Device configuration profiles
* Image configurations
* End-user experience
* Application deployment success

Question 17

Why is data loss considered unacceptable in deployments?

desktop deployment phase\ data migration step

Answer 17

Data loss is almost always unacceptable because it can lead to significant operational issues and loss of critical information.

Question 18

What cloud solutions are organizations moving to minimize data migration?

desktop deployment phase\ data migration step

Answer 18

Organizations are moving to cloud solutions such as Microsoft 365 or OneDrive.

Question 19

What is a key consideration when cloud solutions aren’t available?

desktop deployment phase\ data migration step

Answer 19

Consider migrating data to network file shares or work folders.

Question 20

What is a best practice for migrating essential data before deployment?

desktop deployment phase\ data migration step

Answer 20

Migrate essential data to a cloud or non-local solution before deployment.

Question 21

When should re-imaging devices be considered today?

desktop deployment phase\ data migration step

Answer 21

Only if there’s a scenario where in-place upgrades aren’t supported.

Question 22

What is the User State Migration Tool (USMT) used for?

desktop deployment phase\ data migration step

Answer 22

It is used when local data or application settings migration is necessary.

Question 23

What does USMT capture during migrations?

desktop deployment phase\ data migration step

Answer 23

USMT captures user accounts, user files, operating system settings, and application settings.

Question 24

What types of migrations can USMT be used for?

desktop deployment phase\ data migration step

Answer 24

USMT can be used for both PC replacement and PC refresh migrations.

Question 25

What are the 3 phases to plan an application deployment?

Answer 25

* managing application inventory and compatibility * packaging applications * providing life-cycle support

Question 26

What is the first step in understanding the effect of application compatibility changes? | Application deployment\ Application inventory and compatibility

Answer 26

Gathering an application inventory ## Footnote This step is crucial for assessing potential impacts on the organization.

Question 27

Which Microsoft tool is mentioned for performing asset inventories? | Application deployment\ Application inventory and compatibility

Answer 27

Microsoft Intune Suite ## Footnote This tool helps manage application inventories effectively.

Question 28

True or False: Updates to Windows always affect application compatibility. | Application deployment\ Application inventory and compatibility

Answer 28

False ## Footnote Updates rarely affect application compatibility, though exceptions can occur.

Question 29

What is a common application type that may require attention during OS upgrades? | Application deployment\ Application inventory and compatibility

Answer 29

Anti-virus applications ## Footnote These applications often need specific updates or configurations after an upgrade.

Question 30

What is a recommended strategy to reduce the number of applications in an environment? | Application deployment\ Application inventory and compatibility

Answer 30

Standardize the application versions ## Footnote This strategy helps streamline management and reduce costs.

Question 31

How can newer applications affect older applications? | Application deployment\ Application inventory and compatibility

Answer 31

Newer applications might supersede older applications ## Footnote This allows for the removal of outdated applications and reduces costs.

Question 32

What benefits arise from removing older applications? | Application deployment\ Application inventory and compatibility

Answer 32

Elimination of licensing and support costs ## Footnote Removing applications reduces financial burdens on the organization.

Question 33

What is the impact of application proliferation on organizations? | Application deployment\ Application inventory and compatibility

Answer 33

Increased costs associated with managing numerous applications ## Footnote Reducing application proliferation can lead to significant cost savings.

Question 34

What is involved in application packaging and automated installation? | Application deployment\ Application packaging

Answer 34

Using silent installation commands from vendors ## Footnote Silent installation commands allow for the installation of applications without user interaction.

Question 35

What should you do if silent installation commands are not available for in-house applications? | Application deployment\ Application packaging

Answer 35

Package or repackage those applications if the installer package doesn't work ## Footnote This may involve creating a new installer or modifying the existing one.

Question 36

What type of packages can you create for Windows applications? | Application deployment\ Application packaging

Answer 36

Windows Installer packages ## Footnote These packages allow for standardized installation processes on Windows systems.

Question 37

What does Microsoft Application Virtualization (App-V) provide? | Application deployment\ Application packaging

Answer 37

A packaging mechanism with application sequencing to create virtual applications ## Footnote App-V allows applications to run in a virtual environment, minimizing conflicts with the operating system.

Question 38

# 3 steps In application deployment phase, describe application life-support steps

Answer 38

**Deploying new applications**: It's best practice to test new applications for compatibility issues with existing applications. **Installing new versions of existing applications**: Version upgrades are usually significantly more complex than updates, and comprehensive planning and testing are fundamental to ensuring that the upgrade release occurs appropriately. **Updating applications**: Updates are far more frequent and require less testing than version upgrades.

Question 39

What are the two primary methods for delivering applications? | Application deployment\ Application delivery

Answer 39

1. Automatic installation during deployment 2. Installation through a portal On Demand

Question 40

What type of applications can users install on personal devices? | Application deployment\ Application delivery

Answer 40

Line-of-business (LOB) apps

Question 41

Fill in the blank: Applications can be installed _______ based on user group memberships. | Application deployment\ Application delivery

Answer 41

[automatically]

Question 42

True or False: Organizations should only consider application access on company-owned devices. | Application deployment\ Application delivery

Answer 42

False

Question 43

What is the benefit of allowing users to install applications On Demand? | Application deployment\ Application delivery

Answer 43

Users have flexibility in choosing applications they need

Question 44

What factors should guide the decision to upgrade or retire company hardware? | upgrades and retirement phase

Answer 44

Age of current computers, performance, cost of upgrading compared to continued use ## Footnote Additional considerations include facilities for storage and refurbishment.

Question 45

What is the retirement phase in IT hardware management? | upgrades and retirement phase

Answer 45

Successfully removing a system from production when it's no longer useful ## Footnote It involves replacing legacy systems without disrupting business needs.

Question 46

What must be done to sensitive information before reselling retired systems? | upgrades and retirement phase

Answer 46

Remove data stored on drives ## Footnote Software tools can erase drives, even in bulk, if necessary.

Question 47

What should organizations consider regarding the residual or resale value of equipment? | upgrades and retirement phase

Answer 47

Equipment’s residual value, such as higher prices for laptops than desktops ## Footnote Donations of old equipment to charity can also provide tax benefits.

Question 48

What must the IT department consider in BYOD scenarios? | upgrades and retirement phase

Answer 48

How to address organizational data and applications on the user’s device ## Footnote This includes the potential need to wipe the device when no longer used.

Question 49

What is a selective wipe in BYOD management? | upgrades and retirement phase

Answer 49

Removing applications and application data while keeping personal information ## Footnote Services like Microsoft Intune can facilitate this process.

Question 50

What factors can influence data removal methods in BYOD scenarios? | upgrades and retirement phase

Answer 50

The platform (iOS, Android, Windows) and user policies ## Footnote Users should be informed of policies before enrolling devices.