ExpCloud Consultant Flashcards
What are two salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
A. Create partner roles in the same branch in your Role Hierarchy
B. Create partner roles in a separate branch in your Role Hierarchy.
C. Gran partner user access to the partner account using a Sharing Rule.
D. Reduce the number of roles to one to improve system performance.
B y C
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand. UMS wants to update brand colors across all of its sites. The sites are built with Experience Cloud site templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
A. Site Builder.
B. Experience Cloud Script Master.
C. ExperienceBundle.
D. Lightning Builder.
C
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which three ways can NTO decrease its call volume using an Experience Cloud site? Choose 3 answers.
A. Enable chatter questions to encourage peer-to-peer self- service.
B. Create an FAQ rich text component on the Home page.
C. Create an FAQ Knowledge articles.
D. Create a public “announcements only” group for moderators to address common questions.
E. Deploy a chatbot to address common questions.
A,C y E
4- Universal Containers (UC) works with regional partners to sell localized products. UC is actively accepting new partner applications certain regions. Partners can only apply using UC’s referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?
A. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
B. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
C. Create an app for the internal business development team and allow them to generate token-based referral links for existing partners in their region.
D. Create a public site for prospect partners, show them a non-disclosure agreement, and allow them to fill out an application form on the site.
B
5- The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.
What could be two reasons causing this issue? Choose 2 answers.
A. The Salesforce Administrator is not assigned a role in Salesforce.
B. The Salesforce Administrator is not a member of the Partner Community.
C. The Salesforce Administrator is not marked as a delegated administrator on the partner account.
D. The account record associated with the contact record is not enabled as a partner.
A y D
6- Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that? Choose 2 answers.
A. Remove opportunity and Asset from the Autocomplete object list in the Search component property editor.
B. Remove opportunity and Asset from the object list in the Global Search Results component property editor.
C. Remove opportunity and Asset from the Navigation Menu component in the property editor.
D. Remove Opportunity and Asset from the Tile Menu component in property editor
A y B
7- Universal Containers (UC) is looking to create a site that supports channel sales, lead distribution, and deal registration.
Which template should UC select?
A. Build your Own.
B. Customer Account Portal.
C. Help Center.
D. Partner Central.
D
8- Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community and a role.
Which two things should UC keep in mind when setting up partner roles? Choose 2 answers.
A. The default limit for the number of roles for portals is 50.000 per org.
B. Role hierarchy can only be used if all objects have external OWD set to Private.
C. Once created, roles cannot be deleted.
D. Unused roles can be deleted.
A y D
9- Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals and FAQs. Users will be able to ask questions and answer other user’s questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site? Choose 2 answers.
A. Document Library Model (DLM)
B. Guest user and public access settings.
C. Public Site Connect
D. Content Delivery Network (CDN)
B Y D
10- DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared Leads and start working toward getting the lead converted into an opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? Choose 2 answers.
A. Create Assignment rules for lead distribution.
B. Configure lead creation and lead distribution inside PRM Workspace.
C. Create Page Layouts for Lead Distribution.
D. Enable “Allow External Lead Sharing” in Digital Experience settings.
A Y C
11- Ursa Major Solar would like to make an external user a Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be a Site Moderator? Choose 2 answers.
A. Access Experience Management.
B. Manage Setup.
C. Manage Experiences.
D. Access Sharing Sets
A Y C
12- Ursa major solar would like to use three record detail components on a page to display object details for the Account, Case and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page , they are not getting the desired results.
What is causing this issue?
A. The record detail component populates the recordID associated with the object for the page template, so this component will only work on the Home page template.
B. The record detail component is a custom component and was not configured correctly.
C. The record detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
D. The record detail component will only show record details for the case object
C
13- As a pilot, Ursa Major Solar’s customers from California were assigned to a page variation for the Home Page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Rich Content editor component??
A. All Platinum customers.
B. All customers.
C. All customers from California
D. All platinum customers from California
D
14- Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network.
What should CK consider during the go-live phase to prevent usability issues?
A. CK should provision and activate CDN in those regions where traffic is low.
B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
C. CK should provision and activate CDN in those regions where traffic is high.
D. Ck should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
A
15- What accurately sequences the necessary steps to create a partner user from an enabled partner account?
A- 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner User.
5) Save
B- 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save
C- 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role/profile.
5) Save
D- 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save
D
16- A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in a site?
A. Create a permission set with “Allow standard external profiles” checked and assign to all external users.
B. Ensure the standard profiles have “Allow using standard external profiles for self-registration, user creation, and login” set to True.
C. Customer Community Plus Login Experience licenses need to be used.
D. “Allow using standard external profiles for self-registration, user creation, and login” must be enabled.
D
17- Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contains multiple departments, all of which belong to that account. One of the page variations of the Home Page of CK’s Experience Cloud site an assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned only to the legal department audience.
Who will be able to see the Rich Content Editor component?.
A. All new York city audience members.
B. All cloud kicks experience cloud site members.
C. New York city audience members with the legal department sharing set.
D. Members that are part of both the New York audience and the Legal Department audience.
D
18- Dreamscape Flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created using Experience Cloud? Choose 3 answers.
A. Creation of sharing mechanisms that are available only to guest users.
B. Creation of a guest user record.
C. Creation of a guest profile.
D. Creation of a guest role.
E. Creation of moderation criteria that are applied only to guest users.
A B Y C
19- What are two ways a question can be escalated to a case? Choose 2 answers.
A. Automatically via Case Assignment Rules.
B. Manually by users commenting “Escalate”.
C. Automatically via Process Builder by meeting specified criteria.
D. Manually by a moderator selecting “Escalate to case” in the feed.
C Y D
20- Ursa Major Solar (UMS) is building a portal for its premium B2B customers. Customers will be able to access their account information, open cases, download NDAs, and create dashboards.
Which user license allows UMS to meet these requirements?
A. Customer Community.
B. Platform Portal.
C. Channel Account.
D. Commerce Portal.
C
21- Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get view access to cases created by their child companies.
Which functionality will meet the requirement best?
A. Move users who need case access to a higher level in the Role Hierarchy.
B. Manually share cases.
C. Configure an External Account Hierarchy.
D. Create a Sharing Set for the Account.
C
22- Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC’s Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
A. Customer service.
B. Customer Account Portal.
C. Help Center.
D. Partner Central.
B
23- Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions , viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and customer community plus license for the customers.
Which limitation could cause a potential issue for UC?
A. Customer Service template does not allow record pages for custom objects out-of-the-box.
B. Customer Service template does not allow downloading documents out-of-the-box.
C. Customer Community Plus license allows only up to 2 million users per org.
D. Customer Community Plus license does not allow access to custom objects.
C
24- Universal containers (UC) Salesforce org uses SAML SSO with a third-party identity provider for external user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML SSO for the Experience Cloud site?
A. Register the Experience Cloud site as an Identity, provider in SAML settings.
B. Use the site login URL ass an endpoint where SAML assertion is made.
C. Create a Connected App with custom attributes before configuring SAML settings.
D. Create a visualforce page that receives and validates the SAML assertion.
B