ExpCloud Consultant Flashcards
What are two salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
A. Create partner roles in the same branch in your Role Hierarchy
B. Create partner roles in a separate branch in your Role Hierarchy.
C. Gran partner user access to the partner account using a Sharing Rule.
D. Reduce the number of roles to one to improve system performance.
B y C
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand. UMS wants to update brand colors across all of its sites. The sites are built with Experience Cloud site templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
A. Site Builder.
B. Experience Cloud Script Master.
C. ExperienceBundle.
D. Lightning Builder.
C
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which three ways can NTO decrease its call volume using an Experience Cloud site? Choose 3 answers.
A. Enable chatter questions to encourage peer-to-peer self- service.
B. Create an FAQ rich text component on the Home page.
C. Create an FAQ Knowledge articles.
D. Create a public “announcements only” group for moderators to address common questions.
E. Deploy a chatbot to address common questions.
A,C y E
4- Universal Containers (UC) works with regional partners to sell localized products. UC is actively accepting new partner applications certain regions. Partners can only apply using UC’s referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?
A. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
B. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
C. Create an app for the internal business development team and allow them to generate token-based referral links for existing partners in their region.
D. Create a public site for prospect partners, show them a non-disclosure agreement, and allow them to fill out an application form on the site.
B
5- The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.
What could be two reasons causing this issue? Choose 2 answers.
A. The Salesforce Administrator is not assigned a role in Salesforce.
B. The Salesforce Administrator is not a member of the Partner Community.
C. The Salesforce Administrator is not marked as a delegated administrator on the partner account.
D. The account record associated with the contact record is not enabled as a partner.
A y D
6- Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that? Choose 2 answers.
A. Remove opportunity and Asset from the Autocomplete object list in the Search component property editor.
B. Remove opportunity and Asset from the object list in the Global Search Results component property editor.
C. Remove opportunity and Asset from the Navigation Menu component in the property editor.
D. Remove Opportunity and Asset from the Tile Menu component in property editor
A y B
7- Universal Containers (UC) is looking to create a site that supports channel sales, lead distribution, and deal registration.
Which template should UC select?
A. Build your Own.
B. Customer Account Portal.
C. Help Center.
D. Partner Central.
D
8- Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community and a role.
Which two things should UC keep in mind when setting up partner roles? Choose 2 answers.
A. The default limit for the number of roles for portals is 50.000 per org.
B. Role hierarchy can only be used if all objects have external OWD set to Private.
C. Once created, roles cannot be deleted.
D. Unused roles can be deleted.
A y D
9- Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals and FAQs. Users will be able to ask questions and answer other user’s questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site? Choose 2 answers.
A. Document Library Model (DLM)
B. Guest user and public access settings.
C. Public Site Connect
D. Content Delivery Network (CDN)
B Y D
10- DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared Leads and start working toward getting the lead converted into an opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? Choose 2 answers.
A. Create Assignment rules for lead distribution.
B. Configure lead creation and lead distribution inside PRM Workspace.
C. Create Page Layouts for Lead Distribution.
D. Enable “Allow External Lead Sharing” in Digital Experience settings.
A Y C
11- Ursa Major Solar would like to make an external user a Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be a Site Moderator? Choose 2 answers.
A. Access Experience Management.
B. Manage Setup.
C. Manage Experiences.
D. Access Sharing Sets
A Y C
12- Ursa major solar would like to use three record detail components on a page to display object details for the Account, Case and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page , they are not getting the desired results.
What is causing this issue?
A. The record detail component populates the recordID associated with the object for the page template, so this component will only work on the Home page template.
B. The record detail component is a custom component and was not configured correctly.
C. The record detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
D. The record detail component will only show record details for the case object
C
13- As a pilot, Ursa Major Solar’s customers from California were assigned to a page variation for the Home Page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Rich Content editor component??
A. All Platinum customers.
B. All customers.
C. All customers from California
D. All platinum customers from California
D
14- Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network.
What should CK consider during the go-live phase to prevent usability issues?
A. CK should provision and activate CDN in those regions where traffic is low.
B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
C. CK should provision and activate CDN in those regions where traffic is high.
D. Ck should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
A
15- What accurately sequences the necessary steps to create a partner user from an enabled partner account?
A- 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner User.
5) Save
B- 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save
C- 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role/profile.
5) Save
D- 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save
D
16- A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in a site?
A. Create a permission set with “Allow standard external profiles” checked and assign to all external users.
B. Ensure the standard profiles have “Allow using standard external profiles for self-registration, user creation, and login” set to True.
C. Customer Community Plus Login Experience licenses need to be used.
D. “Allow using standard external profiles for self-registration, user creation, and login” must be enabled.
D
17- Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contains multiple departments, all of which belong to that account. One of the page variations of the Home Page of CK’s Experience Cloud site an assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned only to the legal department audience.
Who will be able to see the Rich Content Editor component?.
A. All new York city audience members.
B. All cloud kicks experience cloud site members.
C. New York city audience members with the legal department sharing set.
D. Members that are part of both the New York audience and the Legal Department audience.
D
18- Dreamscape Flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created using Experience Cloud? Choose 3 answers.
A. Creation of sharing mechanisms that are available only to guest users.
B. Creation of a guest user record.
C. Creation of a guest profile.
D. Creation of a guest role.
E. Creation of moderation criteria that are applied only to guest users.
A B Y C
19- What are two ways a question can be escalated to a case? Choose 2 answers.
A. Automatically via Case Assignment Rules.
B. Manually by users commenting “Escalate”.
C. Automatically via Process Builder by meeting specified criteria.
D. Manually by a moderator selecting “Escalate to case” in the feed.
C Y D
20- Ursa Major Solar (UMS) is building a portal for its premium B2B customers. Customers will be able to access their account information, open cases, download NDAs, and create dashboards.
Which user license allows UMS to meet these requirements?
A. Customer Community.
B. Platform Portal.
C. Channel Account.
D. Commerce Portal.
C
21- Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get view access to cases created by their child companies.
Which functionality will meet the requirement best?
A. Move users who need case access to a higher level in the Role Hierarchy.
B. Manually share cases.
C. Configure an External Account Hierarchy.
D. Create a Sharing Set for the Account.
C
22- Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC’s Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
A. Customer service.
B. Customer Account Portal.
C. Help Center.
D. Partner Central.
B
23- Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions , viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and customer community plus license for the customers.
Which limitation could cause a potential issue for UC?
A. Customer Service template does not allow record pages for custom objects out-of-the-box.
B. Customer Service template does not allow downloading documents out-of-the-box.
C. Customer Community Plus license allows only up to 2 million users per org.
D. Customer Community Plus license does not allow access to custom objects.
C
24- Universal containers (UC) Salesforce org uses SAML SSO with a third-party identity provider for external user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML SSO for the Experience Cloud site?
A. Register the Experience Cloud site as an Identity, provider in SAML settings.
B. Use the site login URL ass an endpoint where SAML assertion is made.
C. Create a Connected App with custom attributes before configuring SAML settings.
D. Create a visualforce page that receives and validates the SAML assertion.
B
25- Ursa Major Solar is creating an employee experience portal. Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?
A. By using Domain criteria and creating custom domains for each department or role to access the portal.
B. By using Location criteria and specifying which IP address applies to each department and domain.
C. By using Profile criteria and selecting the Service profile.
D. By using user criteria and selecting appropriate user fields on CRM objects.
D
26- Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers.
A. Member Can access topics.
B. Create topics.
C. Tags allowed.
D. Assign Topics.
B Y D
27- Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals.
In which two ways can UMS accomplish this? Choose 2 answers.
A. Assign external users Super User access on records and create a digital experience for those users.
B. Add external user users directly to approval queues and create a digital experience for those users.
C. Assign external users as approvers on records and create a digital experience for those users.
D. Assign external users as the co-owner on records and create a digital experience for those users.
B Y C
28- Get cloudy consulting wants to leverage ExperienceBundle for making updates to its Experience Cloud site.
What are the two key feature of ExperienceBundle? Choose 2 answers.
A. ExperienceBundle provides editable site metadata in a human-readable format.
B. ExperienceBundle allows us to programmatically edit any site built using Experience Builder.
C. ExperienceBundle allows us to programmatically edit any site in the org.
D. ExperienceBundle enables creating Experience Cloud sites across orgs.
A Y B
29- Universal Containers has implemented Chat, but agents are complaining that they have to capture several places of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience Cloud site?
A. Create a pre-chat form to fill out before initiating Chat.
B. Deploy a unique chat per topic.
C. Enable chat for only authenticated users and pass the user’s information on hidden fields.
D. Create a flow for customers to fill out before initiating Chat.
A
30- Dreamscape Flowers is evaluating Salesforce Partner Relationship Management to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales? Choose 2 answers.
A. By automating partner entitlement assignment in Channel Sales teams.
B. By automating quoting with Salesforce CPQ.
C. By automating partner lead routing.
D. By automating partner tiering in channel sales hierarchy.
B Y C
31- Northern Trail Outfitters (NTO) is considering how to manage its accounts for the B2B portion of its business. NTO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
A. Since NTO has person accounts, it cannot use the external account hierarchy and will need to use groups and sharing rules to gran the required record access.
B. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
C. Enable the External Account Hierarchy setting departments as child accounts.
D. Extend the Standard Role Hierarchy setting departments as child accounts.
A
32- Ursa Major Solar (UMS) has seen exponential growth in recent years. The incoming call volume to the support center has gone up exponentially as well and is now reaching unmanageable levels.
What should UMS consider to help the situation?
A. Create a peer-to-peer forum using Self Service template.
B. Create a smart queue router using Service Cloud Template.
C. Create a self-service community using Customer Service template.
D. Create virtual support agents using chat Bot template.
C
33- Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers.
A. Custom list views for custom objects are included as dependencies.
B. Custom list views for standard objects are not included as dependencies.
C. Custom list views for custom objects are not included as dependencies.
D. Custom list views for standard objects are included as dependencies.
A Y B
34- A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they has recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possible issue here?
A. The manager has been given the Manage Customer User Permission.
B. The manager has been given the Manage External Users permission.
C. The manager has been given the Manage User permission.
D. The manager has been given the Manage profiles and permission sets permission.
D
35- Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers weekly meeting, the Community manager for Europe mentioned that the preconfigured insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
A. The community manager for Europe does not have System Administrator privileges.
B. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
C. The preconfigured Insights reports need to be modified to meet GDPR requirements.
D. The Experience Cloud site for Europe has more than a million users.
B
36- By defining roles, permission sets, or profiles, knowledge article visibility, can be controlled by using which functionality?
A. ContenT Management.
B. Org-Wide Defaults.
C. Automatic Topic Assignment
D. Data Category Visibility.
D
37- Ursa Major Solar (UMS) would like to display a collection of news articles it has added to workspace In Salesforce CMS via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
A. Content Management in Workspace.
B. Community Settings.
C. Administration in Workspaces.
D. Branding Sets.
A
38- Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF’s approach.
In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers.
A. Lightning Bolts can help minimize licensing and provisioning cost.
B. Lightning Bolts can help reduce implementation time.
C. Lightning Bolts can help organize, manage, and reuse digital content.
D. Lightning Bolts can be distributed and reused.
B Y D
39- Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view knowledge articles as a self-service option to troubleshoot issues.
When creating a knowledge article, which checkbox should be selected so that all users can view the articles?
A. Visible to Public Knowledge Base.
B. Visible to Partner.
C. Visible to Customer.
D. Visible to Anyone.
A
40- How can records owned by Customer Community users be shared with Internal Users?
A. Use the standard is Owned By External User Checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
C. Create a Share Group for a Customer Community profile that is not associated with a sharing set.
D. Create a sharing set that includes a customer community profile and create a share group for the sharing set.
D
41- Dreamhouse realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two step does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention? Choose 2 answers.
A. Enable “Share on Sites” setting.
B. Map articles to Content Rock.
C. Map topics to data categories.
D. Enable “Automate Topic Assignment” setting.
C Y D
42- Northern Trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet active. The community manager would like to send welcome on a specific day, which will include a promotion for participating in the community.
In which order should the community manager perform activation steps?
A. Set the community to Activez, add available profiles and permission sets to the Admin Workspace, and create a process to send the welcome emails.
B. Publish the community, which will send out the welcome emails.
C. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
D. Set the community to Active, add available profiles and permission sets to the Admin Workspace, enable Contacts as community users and set welcome emails to Enabled.
C
43- Which step denotes the completion experience cloud site setup?
A. Setting up SSO.
B. Assigning roles to users.
C. Assigning profiles to users.
D. Activating the site.
D
44- Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?
A. Salesforce AppExchange.
B. Salesforce Accelerator Directory.
C. Salesforce Connect
D. Salesforce Accelerator Catalog.
D
45- Universal Containers is looking to onboard three new partners to the community.
* Each partner should have a branded experience containing their colors and logo.
* Gold and Silver partners should have access to the Leads Inbox component, but bronze partners should not.
* Bronze partners should not have access to the Leads tab.
How should and administrator solve for these requirements?
A. Create branding sets, audience targeting, and a custom Navigation Menu Component.
B. Create a separate community for each partner with audience targeting.
C. Creating branding sets, audience targeting, and navigation menu targeting.
D. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
C
46- Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with order retailers around topics; however, retail managers aren’t able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
A. A sharing Rule needs to be created.
B. Retail managers need to be put in the executive role in the Role Hierarchy.
C. A sharing set needs to be created.
D. Retail managers need to be given Super User access.
D
47- The mission of No More Homelessness (NMH), is to help advocate end homelessness using its Experience Cloud site. NMH’s site manager wants to set up search engine optimization (SEO) to ensure NMH’s public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers.
A. Check whether the Experience Cloud site is public and activated.
B. Check whether the SEO Institute has provided the approval for the site with end date.
C. Check whether manual sitemap refresh happens on the last day of every month.
D. Check whether a custom robots.txt file to control indexing has been created.
A Y D
48- Dreamscape Flowes needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve cases for their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities or Campaigns.
Which license type should a Salesforce Admin use for these partner uses?
A. Partner Community.
B. Customer Community Plus.
C. Customer Community.
D. Employee Community.
B
49- An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
A. Click “Manage External User” on the contact detail page, then click “enabled partner user”.
B. Click “Manage Partner User” on the Account detail page, then click “enabled partner user”.
C. Click “New” on the User Setup page in Lightning Experience.
D. Click “Manage Partner User” on the Contact detail page, then click “ Enable Customer User”.
A
50- Northern Trail Outfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manual FAQ’s.
Which template should NTO select when building its site?
A. Partner central.
B. Customer Account Portal.
C. Customer Service
D. Help Center.
D
51- Cloud Kicks (CK) uses SSO (Single-Sign-On) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
What is a potential impact of changing the Salesforce CDN?
A. Changing the Salesforce CDN overwrites LDS defaults.
B. Changing the Salesforce CDN impacts the Appexchange packages in the org that use Documents object.
C. Changing the Salesforce CDN impacts definitions of all Ligtning Web Components used in public pages.
D. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
D
52- Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners; however, some of the information captured by the sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers.
A. Enable “Lead Sharing” in Digital Experience settings.
B. Create Lead Record Types for Lead Distribution.
C. Create Page Layouts for Lead Distribution.
D. Create a separate channel for partners in PRM Workspaces.
B Y C
53- Universal Containers (UC) works with a large retailer network. UC wants these retailers to start registering deals and work with UC to conversion them into sales.
Which user license should the Experience Cloud consultant recommend?
A. Commerce Portal.
B. Partner Community Plus
C. Partner Community.
D. Platform Portal.
B
54- In which two ways can Opportunities with a Community User be shared? Choose 2 answers.
A. Create an owner-based sharing rule with a customer community user.
B. Add a partner community profile to a sharing set and add opportunities as an object in the sharing set.
C. Create a criteria-based sharing rule with a partner community role.
D. Add a customer community plus profile to a sharing set and add opportunities as an object in the sharing set.
C Y D
55- Cloud Kicks (CK) wants to organize content on its site so that users can easily search and browse for information.
Which three features should CK use to accomplish this goal? Choose 3 answers.
A. Content topics.
B. Navigation tree.
C. Navigational topics.
D. Content graph.
E. Featured topics.
A C Y E
56- Which three permissions are included for a delegated administrator? Choose 3 answers.
A. Manage object access for external users.
B. Create and edit external user records.
C. Manage permissions sets for external users on their account.
D. Add external users to multiple accounts.
E. Generate new passwords for external users.
B C Y E
57- Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partner Dreamhouse Realty (DR) and cloud Kicks (CK)
UMS’s Implementation team is creating users for its partners. DR and CK users do not require access to opportunities , leads, and campaigns.
What are the two considerations for creating partner users and granting access? Choose 2 answers.
A. Only person accounts can be created as partner users.
B. Assign Customer Community Plus license to partner users.
C. Assign Partner Community license to partner users.
D. Only business accounts can be created as partner users.
B Y C
58- Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff and other researchers on their research work.
Which user visibility setting needs to be enabled at a minimum?
A. None.
B. Site User Visibility.
C. Guest User Visibility.
D. Portal User Visibility.
D
59- Ursa Major Solar (UMS) noticed that guest users are unable to see images on its customer portal.
Which setting should UMS enable in order for guest users to see the images?
A. The “Jepson” thema in the Builder Experience.
B. “Allow guest users to self register” in the Administration Workspace.
C. “Let guest users view asset files and CMS content available to the site” in the Administration Workspace.
D. “Enable Image Connect for guest users” in the Administration Workspace.
C
60- Cloud Kicks (CK) is planning to launcha public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN)
Which statement is true about using CDN with Experience Cloud?
A. CDN can help consistency by attaching content timestamps as key-value pairs to both static and dynamic content.
B. CDN can help reliability by allowing local cloning for static resources.
C. CDN can help availability by allowing remote cloning for dynamic resources.
D. CDN can help performance by caching public resources.
A
61- What are three best practices when configuring self-registration for Experience Cloud site? Choose 3 answers.
A. Use a restrictive default profile to begin with.
B. Use the same profile for your self-service site and your partner portal.
C. Assign the standard site profile as the default for self-registration.
D. Create a separate profile for your self-service site and your partner portal.
E. Assign a cloned standard site profile as the default for self-registration.
A D Y E
62- Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?
A. Chatter group member visibility.
B. Portal user visibility.
C. Site user visibility.
D. Community user visibility.
B
63- The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud site. However, the import failed.
What could be two reasons for this failure? Choose 2 answers.
A. The portal profile record has not been created.
B. User records are missing.
C. The portal role record has not been created.
D. Contact records have not been created.
C Y D
64- Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search in Experience Builder to query content in Salesforce CMS?
A. Community must be activated.
B. Sharing rules must be set to read/write.
C. Search must be enabled for the selected cms channel.
D. Gather customer Insights Data must be selected.
C
65- No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom EventRegistration object.
Which three considerations should NMH keep in mind for records created by guest users? Choose 3 answers.
A. Queues cannot be assigned as owners of records created by guest users.
B. Default owner does not need Read/Write access to view the records created by guest users.
C. Any active user in an org can be assigned as the default owner of records created by guest users.
D. When possible, one should create and assign queues as owners of records created by guest users.
E. Setting the default owner for records created by guests is an option in Experience Cloud sites.
C D E
66- No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience cloud consultant recommend for record sharing?
A. Sharing set.
B. Super User.
C. Role Hierarchy.
D. Sharing Rule.
D
67- Northern Trail Outfitters implemented a chatbot on its Experience Cloud site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service? Choose 3 answers.
A. Average Handle Time compared to Bot Session Time.
B. CSAT (Customer Satisfaction score)
C. Case Type by Issue
D. Case deflection
E. Number of lead records created.
A B Y D
68- Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targeting are true? Choose 2 answers.
A. You can’t assign record-based criteria to a component or branding set.
B. Available domains are created in the Administration workspace and associated with a community through a custom URL.
C. You can only have three audiences.
D. You can’t assign audiences to the components in the template header and footer sections.
A Y D
69- Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, blogs, manuals, and FAQs. The site will also allow users to ask questions and answer other users’ questions when the customer is logged in to the site.
Which template should UC select when building its portal?
A- Customer service.
B- Partner central
C- Help center.
D- Customer account portal.
C
70- Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the experience cloud site.
How should an administrator embed the chat window in a Experience Cloud Site?
A. Create a custom component using the Embedded Service API.
B. Create an Embedded Service quick action.
C. Add the Embedded Service component to Builder pages.
D. Configure the Embedded Service connector
C
71- Which two statements regarding data categories are true? Choose 2 answers.
A. Child roles cannot see more data categories than their parent role. If the parent role’s visibility changes, the child role’s category visibility is reset to its parent’s category visibility.
B. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.
C. Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.
D. Customer portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
A Y D
72- Universal Containers is looking to build a new self-service site. Users will post questions, read knowledge articles, and view case reports. Users will not be registering deals or participating in any other sales activity.
Which external user license meets these requirements?
A. External Customer Plus.
B. Authenticated Service Site User.
C. Customer Community Plus.
D. External Identity.
C
73- A consultant needs to leverage ExperienceBundle for a deployment but is unable to view the Experience Cloud site.
What is the most likely cause for this issue?
A. The “Enable ExperienceBundle Metadata API” settings needs to be checked.
B. A change set containing the Network needs to be deployed.
C. A custom site template needs to be created.
D. The site has not yet been published.
A
74- DreamHouse Realty (DR) is switching to a franchise-based business model in order to grow its market share. Franchisees, as well as property appraisers at DR, will gain immediate access to real estate opportunity in their area as soon as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?
A. Account Hierarchy.
B. Sharing set.
C. Sharing rule
D. Apex sharing.
C
Ursa Major Solar has a customer portal where both customers and employees can log in to view information about the company. The marketing team has created a special design of their logo and company branding for their Platinum customer is logged in.
Which functionality should the Experience Cloud Manager use to achieve this?
A. Templates.
B. Branding sets.
C. CMS Connect.
D. Themes
B
76- Zephynus Relocation (ZRS) works with local installation companies. The installers need to collaborate with their co-workers as well as with ZRS staff.
Which user visibility setting needs to be enabled at a minimum?
A. Site User Visibility.
B. Community user visibility.
C. None
D. Portal user visibility.
B
77- Ursa Major Solar would like the navigation menu in its customer portal to be vertical.
Which two options make this possible? Choose 2 answers.
A. Fix the header’s position.
B. Edit the default navigation.
C. Download an app from the appexchange.
D. Write custom code.
C Y D
78- Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
A. Create a digital experience for B2C customers and B2B customers and use the internal CRM app for employees.
B. Create a single digital experience for B2C customers, B2B customers, and
employees.
C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
B
79- Insightopia is planning to create a high-performance site for its partners. The home Page will feature multiple custom components that will provide insights and trends along with near real-time updates.
Which template should Insightopia consider for its site?
A. Build Your Own (LWR).
B. Customer Account Portal.
C. Help Center
D. Partner center.
A
The experience cloud site manager of Cloud Kicks has enabled reputation for its community members. As per the recommendation give by the Experience Cloud Consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers.
A. Inactive and active members are assigned default reputation points.
B. Customer portal members gain the ability to provide badges to other members.
C. Chatter influence is removed from the Contribution section on the profile page.
D. Default point system and set of reputation levels become available.
C Y D
81- What are three valid topic types? Choose 3 answers.
A. Deleted topic.
B. Navigational topic.
C. Standard topic
D. Content topic
E. Featured topic.
B D Y E
82- Universal Containers is planning to build a community where customers will be able to view knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
A. Service console and service channel.
B. Service channel and chatter.
C. Chat agent guided setup flow and service console.
D. Experience builder and chatter.
C
83- Which component informs support agents working in the Service Console what actions a customer has taken on an Experience Cloud site?
A. Experience tracker.
B. Einstein customer.
C. Community view.
D. Customer Insights.
D
84- Get Cloudy Consultin (GCC) is implementing a Salesforce-based solution for a global coffee brand. The coffee company works with agro researchers and coffee growers from around world. These researchers will submit their recommendations in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendations during cultivation.
The design team estimates the need for at least 20 custom objects give that the coffee company plans to use Salesforce to also manage incentives, compensations, distributions, and projections.
Which user license should GCC recommend for the researchers?
A. Partner community plus.
B. Customer community.
C. External apps.
D. Customer community plus
C
85- The Cloud Kicks (CK) site administrator is onboarding a new partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that none of the partner users were able to register.
What should the site administrator do to ensure they are able to set up partner users correctly?
A. Ensure that the Contacts under the Account are enabled as partner users.
B. Ensure that the Account has been enabled as a partner Account.
C. Double-check that the partner profile has been added to the CK site.
D. Double-check that the provided email addresses are correct.
A
86- Ursa Major Solar (UMS) will be creating a partner portal to distribute leads to partners. Partners will also be able to create their own leads in the portal. UMS has decided to use Partner Central template.
Which three steps should UMS take at a minimum in order to meet the requirement? Choose 3 answers.
A. Create a Lead Queue for Lead Distribution.
B. Confiure Lead Creation and Lead Distribution inside PRM Workspace.
C. Configure Partner Central for Lead Distribution.
D. Create a Lead Process for Lead Distribution.
E. Enable “Allow External Lead Creation” in Digital Experience settings.
A, C D
87- Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites? Choose 3 answers
A. Search Activity
B. Number of cases created by user.
C. Contact Support Page Activity.
D. User login history options.
E. Page view by salesforce object.
A,C Y E
88- Universal Containers (UC) maintains multiple ccustomer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers.
A. Edit the applicable user profile.
B. Create a permission set.
C. Select the profile for given site.
D. Select a permission set for a given site.
B Y D
89- Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN). Which statement is true about using CDN with Experience Cloud?
A. CDN can help reliability by allowing local cloning for static resources.
B. CDN can help performance by caching public resources.
C. CDN can help consistency by attaching content timestamps as key-value pairs to both static and dynamic content.
D. CDN can help availability by allowing remote cloning for dynamic resources.
C
90- Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies. Which functionality will meet the requirements best?
A- Move users who need case access to a higher level in the Role Hierarchy.
B- Manually share cases.
C- Create a Sharing Set for the Account.
D- Configure an External Account Hierarchy
D
91- Cloud Kicks wants to allow site users to bag site content with custom tags or member-created topics. Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers.
A. Create Topics
B. Member Can Access Topics
C. Tags Allowed
D. Assign Topics
A Y D
92- Which step denotes the completion of an Experience Cloud site setup?
A. Assigning roles to users
B. Assigning profiles to users
C. Activating the site
D. Setting up SSO
C
93- An administrator for Cloud Kicks wants to create a new partner user for an existing site. Which step does the administrator need to perform right before providing users details and leaving the user record?
A- Click Manage External User on the Contact detail Page, then click Enable Partner User.
B- Click Manage External User on the Account detail Page, then click Enable Partner User.
C- Click New on the User Setup page in Lightning Experience.
D- Click Manage External User on the Contact detail Page, then click Enable Customer User.
A
94- The mission of No More Homelessness (NMH) is to help advocate and homelessness using its Experience Cloud site. NMH’s site manager wants to set up search engine optimization (SEO) to ensure NMH’s public Experience Cloud site is visible to search engines. Which two practices does the site manager need to do to ensure SEO is implements successfully?
Choose 2 answers.
A. Check whether the SEO Institute has provided the approval for the site with end date.
B. Check whether the manual sitemap refresh happens on the last day of every month.
C. Check whether the Experience Cloud site is public and activated.
D. Check whether a custom robots.txt file control indexing has been created.
c y d
95- Dreamscape Flowers is looking to launch a public site for its current customers and prospects. Which three actions are performed automatically when a site is created using Experience Cloud? Choose 3 answers.
A. Creation of a guest role
B. Creation of moderation criteria that are applied only to guest users.
C. Creation of a guest user record
D. Creation of sharing mechanism that are available only to guest users
E. Creation of a guest profile
c d y e
96- Universal Containers (UC) is planning to create a portal for tis global partner network. Users will be assigned a Partner Community license and a role. Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers.
A. Role Hierarchy can only be user if all objects have external OWD set to Private.
B. Once created, roles cannot be deleted.
C. The default limit for the number of roles for portals is 50,000 per org.
D. Unused roles can be deleted.
c y d
97- Universal Containers (UC) works with a large retaller network. UC wants these retallers to start registering deals and work with UC to convert them into sales. Which user license should the Experience Cloud consultant recommend?
A. Partner Community Plus
B. Partner Community
C. Commerce Portal
D. Platform Portal
A
98- By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
A. Content Management
B. Data Category Visibility
C. Org-Wide Defaults
D. Automatic Topic Assignment
b
99- Ursa Major Solar (UMS) noticed that guest users are unable to see images on its customer portal. Which setting should UMS enable in order for guest users to see the images?
A. Let guest users view asset files and CMS content available to the site in the Administration Workspace.
B. The Jepson theme in the Builder Workspace
C. Enable Image Connect for guest users in the Administration Workspace
D. Allow guest users to self register in the Administration Workspace
a
100- Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* Its allows for collaboration between customer and partner users
* Self-service for customer users is available
* partner users create or resolve cases for their customers and need to see data on a dashboard
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin user for these partner users?
A. Customer Community Plus
B. Partner Community
C. Customer Community
D. Employee Community
A
101- Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance. In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers
A. By automating partner tiering in channel sales hierarchy
B. By automating partner lead routing
C. By automating quoting with Salesforce CPQ
D. By automating partner entitlement assignment in Channel Sales teams.
b y c
102- Universal Containers is Implementing a Partner Community. Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?
A. Chatter Group Member Visibility
B. Site User Visibility
C. Community User Visibility
D. Portal User Visibility
A
103- Northern Trail Outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in tis B2C site. NTO is not looking to create a placeholder account. NTO’s Experience consultant has et up self-registration in tis Login and Registration pages. NTO’s site manager has configured the Allow customers and partners to self-register option. NTO uses Customer Community Plus licenses. Which two steps are needed to complete self-registration in NTO’s site? Choose 2 answers.
A. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
B. Ensure that the Contact field is empty in the registration section.
C. Contact Salesforce Customer Support to enable Person Accounts.
D. Ensure that the Account field is empty in the registration section.
c y d
104- Which three considerations should be made when using Criteria-Based-Audiences? Choose 3 answers.
A. Record Type criteria cannot be assigned to a component.
B. Components in the template header and footer sections cannot be assigned to an audience.
C. Domain criteria are not available in sandbox or Developer Edition orgs.
D. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
E. Up to 2000 audiences can be created.
a b y c
105- How can Sharing Sets be used to share records with Customer Community users?
A. Create one Sharing Set, select the All Objects options for the Sharing Set and add the Customer Community profiles to the Sharing Set.
B. Create one Sharing Set and add the objects to share in the Sharing Set.
C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
D. Create one Sharing Set per object and add the Customer Community profiles to each Sharing Set.
b
106- To which three objects can the Partner Super User access be applied? Choose 3 answers.
A. Custom Objects
B. Opportunities
C. Accounts
D. Campaigns
E. Cases
a b y e
107- Cloud Kicks (CK) is planning to introduce a User Acceptance testing (UAT) process to ensure quality. UAT will take place in Partial and Fill sandboxes. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain in production environment. What should CK keep in mind about Salesforce CDN?
A. Salesforce CDN is not supported in sandbox environments.
B. Salesforce CDN is only supported in Developer sandbox environments.
C. Salesforce CDN is supported in al sandbox environments.
D. Salesforce CDN is only supported in Full sandbox environments.
a
108- Universal Containers (UC) has been using Salesforce to manage irs sales and service processes. UC also uses an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business. CK also uses Salesforce and a self-service site built on the Experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CJ’s self-service site so they can have a more integrates experience. What should an Experience Cloud consultant recommend so that UC’s customers can log in to CK’s site?
A. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
B. Create custom Apex handlers using login method from Site Class to sign in users from one community to the other.
C. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider.
D. Create separate user accounts for UC customers in CK’s Experience Cloud site since SSO cannot be established between two Experience Cloud sites.
c
109- A consultant for Cloud Kicks (CK) is asked to build a site for Ck customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions. Which two user license types should be granted to customers to support this sharing requirement? Choose 2 answers.
A. Partner Community user.
B. Customer Community Plus Login User.
C. Customer Community User.
D. Customer Community Login user
b y d
110- Northern Trail Outfitters (NTO) offers a new product that is different it North America, EMEA and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility. Which three visibility options are available in Experience Cloud? Choose 3 answers.
A. Audience
B. Default
C. Personal
D. Visible
E. None (no visibility)
a b y e
111- Get Cloudy Consulting wants to leverage Metadata Api for migrating changes between environments. What are three key features of Metadata API? Choose 3 answers.
A. Metadata API supports migrating all site settings and features.
B. Metadata API is ideal for when the changes are complex.
C. Metadata API is ideal when multiple work streams are involved.
D. Metadata API might require manual migration for changes that involve unsupported settings and features.
E. Metadata API can be used programmatically as well as declaratively.
b y c
112- Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and uses the External Account Hierarchy to assist with data access in tis biggest customers. One of UC’s large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts but they are getting an error. What could be the cause of the error?
A. Accounts used in an External Account Hierarchy cannot be merges with another account.
B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
C. Accounts with active Experience Cloud users cannot be merges with another account.
D. The user trying to merge the accounts does not have the System Administrator profile
a
113- What is a prerequisite for creating a user that has Partner Community license?
A. Ensure that the partner user has the Enabled as Partner permission set.
B. The Enable as Partner action mist be present on the Account page layout.
C. Select Enable as Partner in the Experience Workspace.
D. The Enable as Partner action must be present on the User page layout.
b
114- Partners at Universal Containers (UC) have given feedback that it takes too long for administrator to create new users or reset passwords for partner employees. What should be done to help UC with user management?
A. Recommend partners share user credentials.
B. Implement a limit on new users and passwords resets.
C. Delegate external user administration.
D. Create a new user form that automatically triggers a process create a suer.
d
115- The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics. How should the Salesforce Administrator accomplish this?
A. Merge similar topics in Content Management.
B. Mark old topics as Inactive and assign articles to the new active topics.
C. Keep existing topics an reassign articles to new created topics.
D. Delete existing topics and assign articles to newly created topics.
a
116- Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users. Which three things should BC keep in mind about unauthenticated or guest user access? Choose 3 answers.
A. Guest user external organization-wide defaults are always set to Public.
B. Guest user can’t be members of public groups or queues.
C. Guest user external organization-wide defaults are always set to Private.
D. Guest users can’t access records via manual sharing.
E. Guest users can be given ownership of existing records.
b, c y d
117- What are three goals Ursa Major Solar can accomplish with Experience Cloud Site Moderation functionality? Choose 3 answers.
A. Track flagging and moderation activity within the Experience site.
B. Designate specific users as moderators so that they can closely monitor the site.
C. Allow members to remove other members from the Experience site if desired.
D. Give members Audience Targeting permissions within the Experience site.
E. Allow members to flag posts, comments, files, and messages that are inappropriate or spam.
a b y c
118- What does a system administrator need to do when creating Experience Cloud users?
A. Assign Partner Community Plus license to the user.
B. Add user to an account as a user record.
C. Add user to an account as a contact record.
D. Click the Log in to Site as User button.
c
119- A consultant is asked to set up a new experience using the Customer Service template. The articles from an existing knowledge base must be exposes in the new site. What are the two ways the consultant should associate the articles with topics? Choose 2 answers.
A. Establish automatic topic assignment of topics to specified data categories within Workspaces.
B. Allow guest users to tag displayed articles with relevant topics on a public page.
C. Manually add one or more topics to each article within Workspaces.
D. Select the appropriate topics on the Knowledge tab within Lightning Experience.
a y c
120- Dreamscape Flowers (DF) is a well-Known global brand with a large network of partners in various regions. DF currently has a number of manual processes with varied complexity. Some of these processes involve partner lifecycle management that DF is looking to automate as part of a broad digital transformation initiative. In what three ways Salesforce Partner Relationship Management (PRM) help DF? Choose 3 answers.
A. Helping partners manage their payments and file taxes.
B. Providing reports and dashboards access to partners.
C. Preventing Channel Conflict
D. Automating partner onboarding process.
E. Digitizing historical content.
b c y d
121- Ursa Major Solar would like its Experience Cloud sites’ guest users to benefit from the suggestions that come from autocomplete on search terms. How should the administrator configure this?
A. Use the Developer Console to add code to allow for autocomplete functionality.
B. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select publicly available.
C. In Salesforce setup, type support settings inn the quick find box. Under the Autocomplete header, select the objects to appear un autocomplete for guest users.
D. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select publicly available.
d
