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examen 1 Flashcards

1
Q

yyc

A

Calgary

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2
Q

YWG

A

winnipeg

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3
Q

yow

A

Ottawa

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4
Q

Toronto pearson airport code

A

YYZ

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5
Q

QUEBEC CITY AIRPORT CODE

A

YQB

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6
Q

Saint johns airport code

A

YYT

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7
Q

Halifax airport code

A

YHZ

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8
Q

Vancouver airport code

A

YVR

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9
Q

What does ARNK means

A

Arrival non know

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10
Q

what does ADCOL means

A

Additional collection. Additional fees to be collected when there is a ticket exchange

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11
Q

What does API means

A

Advanced passenger information

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12
Q

What do we put on the remarks

A

advt if the ticket is ref or not ; change fee or no (if yes, say whats the change fee) ; adcol may apply or not ; per pax and per direction (if they is more than 1 pax and direction) ; thank you amelie

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13
Q

A like …

A

Alpha

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14
Q

B like …

A

Bravo

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15
Q

C like …

A

Charlie

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16
Q

D like…

A

Delta

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17
Q

E like …

A

Echo

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18
Q

F like…

A

Foxtrot

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19
Q

G like …

A

Golf

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20
Q

H like …

A

Hotel

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21
Q

I like …

A

India

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22
Q

J like…

A

Juliet

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23
Q

K like …

A

Kilo

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24
Q

L like…

A

Lima

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25
Q

M like

A

Mike

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26
Q

N like …

A

November

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27
Q

O like…

A

Oscar

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28
Q

P like …

A

Papa

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29
Q

Q like …

A

Quebec

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30
Q

R like…

A

Romeo

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31
Q

S like …

A

Sierra

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32
Q

T like …

33
Q

U like…

34
Q

V like…

35
Q

W like…

36
Q

X like…

37
Q

Y like …

38
Q

Z like…

39
Q

Where is Domestic

40
Q

Where is transborder destination

41
Q

Types of cabins

A
  1. Economy
  2. Premium Economy
  3. Business
  4. Air canada rouge
42
Q

Flight itineraries types

A
  1. One way
  2. round trip
  3. Open Jaw
  4. Multi-city
43
Q

Name airlines carriers

A
  1. air canada flight
  2. star alliance partner flights
  3. other airline flights
  4. codeshares (sharing the aircraft with other airlines)
44
Q

Name the type of Pax

A
  1. adult travelers
  2. children and infant
  3. unaccompanied minors
45
Q

Name products and services

A
  1. seat selection
  2. maple leaf lounge access
  3. meal options
  4. upgrades
  5. traveling with pets
  6. flight pass
  7. bereavement travel
  8. baggage and serving customers with disabilities
46
Q

Whats The different classes in economy

A

Basic, standard, flex, confort and latitude

47
Q

Whats the different class in premium economy

A

Lowest and flexible

48
Q

Whats the class in business

A

Lowest and flexible

49
Q

In these class, which one is the more expensive and the less expensive :
G K A L T S W V Q H U M

A

the more expensive : G

The less expensive : M

50
Q

true or false : we can accumulate aeroplans when we are in business and standard class

A

False. They cannot accumulate points. If they want the less expensive and they want points, refer the flex class.

51
Q

What does OW means

52
Q

True or false: in domestics, you can go to MLL when you are in basic or standard class

A

False. Basic and standard cannot go to MLL

53
Q

Where do we tap on the keyboard to make a search

54
Q

Until what age does a child needs to have a seat next to the parent

A

13 years old

55
Q

Where does a child cannot be seated

A

In emergency seat rows, in row immediately before or after exit rows, any seat where it would block access to the aisle of the aircraft.

56
Q

What does RQST means

A

Seat request

57
Q

What is a TST

A

Its charging the customer for a service

58
Q

What does INS means

A

Its an infant occupying a seat

59
Q

True or false ; the person that holds the baby dont pay for the seat selection. but the person that accompagned the pax yes.

A

True. The person that holds the baby has free seat selection. But not the other pax.

60
Q

True or false : we only have departure Maple leaf lounge

A

True. You can only go to MLL when you are on departure. Example : YUL to YYZ (they can go yo yul but not yyz)

61
Q

Does the pax can go to MLL even if he didnt book for that service

A

No. The pax needs to tell us at least 24 hours before the flight. If they have already checked in and they want to come, thats not possible.

62
Q

When does the bistro is available

A

The bistro is available for a flight of more that 90 mins.

63
Q

When is the meal inclued

A

When you are in buisness or in a international destination.

64
Q

What kind of flight itinary is this :
They will drive to Toronto to San Francisco. They will drive to Los Angeles to visit friend and return to Toronto from there in two weeks.

A

Its an open Jaw. we dont know how they got from SFO TO LAX.

65
Q

True or false : in domestic, transborder and sun destinations, a one way and a round trip is the same amount

A

True. Its the same amount. BUT NOT FOR INTERNATIONAL TRIPS

66
Q

KNA5ATG
What does the first letter means
What does the to last number means

A 
The first letter is the booking class code
The two last letters are the fare family
67
Q

True or false : air canada will never fly to 2 locations in other country

A 
True.
Example : 
YUL to Lax (they can)
Lax to Sfo (they cannot!)
SFO to Yul (they can)
68
Q

What do we do when two destinations are in another country. Example LAX TO SFO

A

We use another airline.

69
Q

What does X means

A

X is for connection

70
Q

What does INF means

A

Infant lap held

71
Q

At what age is it considered an infant

A

2 years and less

72
Q

At what age can an infant take the plane

A

7 days old. Otherwise, medical approval for our medical desk is required for both the infant and the mother

73
Q

How many infant is accepted per adult (16 years of age and older)

A

Only one infant is accepted per adult

74
Q

True or false : If the flight isnt operated by AC, we cannot do the seat selection

A

true. We cannot do the seat selection

75
Q

Most of the suns destinations are with …

A

Air canada rouge

76
Q

For international trip, which one is better : round trip or one way

A

Round trip is less expensive for international flights

77
Q

When the coupon statut says : open, what does that means

A

It means that its not been used yet

78
Q

For what destinations does a child discount may apply

A

For a international flight, a child discount may apply

Air Canada (1 decks)

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