Exam1Study Flashcards
Organizational behavior
Interdisciplinary field dedicated to better understanding and managing people at work.
Management:
The process of working with and through others to achieve organizational objectives, efficiently and ethically, in the face of constant change.
Contingency approach:
Using management concepts and techniques in a situationally propitiate manner instead of trying to rely on “one best way”
Theory Y:
McGregors modern and positive assumptions about employees being responsible and creative. (Self-Energized, Committed, Responsible and Creative)
Total Quality Management:
An organizational culture dedicated to training, continuous improvement and customer satisfaction. (Understand customers, listen and learn)
Human Capital:
The productive potential of one’s knowledge and actions. (Understanding the value of humans in organization)
Social Capital:
The productive potential of strong, trusting and cooperative relationships (Get along with others)
Self Concept:
Person’s self-perception as a physical, social, spiritual being.
Self-Efficacy:
A person’s belief about his or her ability to successfully accomplish a specific task. IT can be developed by prior experience, behavior models/vicarious learning, persuasion from others, assessment of physical/emotional state.
Self-Esteem:
One’s overall self-evaluation.
Self-Monitoring
Observing one’s own behavior and adapting it to the situation. If too high you can be viewed as insincere/manipulative, if too low you can be viewed as insensitive to others.
Personality:
A combination of stable physical and mental characteristics responsible for a person’s identity
Internal Locus of Control:
Belief that one controls the events and consequences affecting one’s life
Outer locus of control:
Belief that outcomes and circumstances are beyond one’s control.
Proactive Personality:
Action oriented person who shows initiative and preservers to change things.
Intelligence:
Capacity for constructive thinking, reasoning and problem solving.
Gardner’s theory of multiple intelligences:
Value Attainment:
Satisfaction results from the perception that job allows for fulfillment of an individual’s important work values (making a difference in the world, helping the environment)
Work-Family Conflict:
Incompatible demands between work and family roles
Attitudes:
a learned predisposition toward a given object, that is expressed with some degree of favor or disfavor: Affective Component (Feel): The feelings or emotions one has about an object or situation Cognitive component (Think): The beliefs or ideas one has about an object or situation Behavioral component (intend): How one intends to act or behave toward someone or something.
Cognitive dissonance:
When attitudes and reality collide, They psychological discomfort people experience when their attitudes are incompatible with their behavior (I believe in obeying the law but I speed when I drive)
Organizational Citizenship Behaviors (OCB’s)
: Employee behaviors that exceed work-role requirements.
Counterproductive work behaviors (CWB’s):
Types of behavior that harm employees and the organization as a whole.
Organizational Commitment:
the extent to which an individual identifies with an organization and is committed to its goals
Continuance (Cost/Benefits): Need
Affective (Desire): Want
Normative (Obligation): Should
Job Satisfaction:
An emotional response towards one’s job
Job Satisfaction: (Need fulfillment)
Satisfaction is determined by the extent to which a job allows one to fulfill needs (e.g. financial obligations, need for achievement)
Job Satisfaction: (Discrepancies)
: Satisfaction is the result of met expectations; negative discrepancies between expectations and reality lead to lower satisfaction (e.g. getting promoted as expected)
Job Satisfaction: (Value Attainment)
Satisfaction results from the perception that job allows for the fulfillment of an individual’s important work values (e.g. making a difference in the world, helping the environment)
Job Satisfaction: (Equity)
Satisfaction is a function of how “fairly” an individual is treated (Equity theory)
Job Satisfaction:(Dispositional/Genetic Components)
Research estimates that 30% of an individuals’ job satisfaction is associated with dispositional and genetic factors (i.e. some people are just more generally satisfied with life than others)
Perception/Information Processing:
Process of interpreting one’s environment: 1. Selective Attention/Comprehension. 2. Encoding and Simplification. 3. Storage and Retention. 4. Retrieval and Response.
Implicit cognition:
Any thought or belief that is automatically activated without conscious awareness.
