Exam1 Flashcards

Question

Emotional Intelligence

Answer 1

ability to manage oneself and interact with others in a constructive way the ability to monitor and control your emotions in a constructive way

Answer 2

``` Forming Storming norming Performing adjourning ```

Answer 3

Little agreement Unclear purpose Rely on leaders for guidance and direction

Answer 4

Conflict increased Power Struggles Leaders need to clarify roles and coach

Answer 5

agreement and concensous clear roles and responsibilities Leaders at this point are facilitators

Answer 6

Clear Vision and Purpose Focus on goal achievment Team leader is delegation

Answer 7

task complete hopefully a good feeling about acomplishments Leader gives recognition

Answer 8

``` Focus on acomplishing goals Initiator Coordinator Energizer Recorder ```

Answer 9

Foster collaboration and constructive relationships Encourager (praise) Harmonizer (mediator) Compromiser (may suggest a middle ground) Gatekeeper (tries to engage all members)

Answer 10

feeling of pressure by members of a group to conform and agree and a tendency to be unwilling to realistically view alternatives

Answer 11

a decrease in individual effort as group size increases Annonimity increases this lack of accountability

Answer 12

Grouped departments based on function ex sales and marketing, production, finance and accounting

Answer 13

grouped based on divisions divisional structures often have a functional structure below them Type of product/ type of customer Focus divisison/ excursion division/ gt40 division or location china division/ america

Answer 14

formed along two dimensions example divisions along product and along section the ford example in this sturcture people end up having two boss's to report to

Answer 15

Resource Acquisition Goal Acomplishment Internal Process Strategic Constituency satisfaction Not all of these methods will work with all companies it is best to determine what will work best

Answer 16

Does the organization acquire the necessary resources to pursue it’s objectives? This increasingly involves successfully attracting and retaining human capital.

Answer 17

is the most widely used effectiveness criterion and is simply measured by the extent that the organization achieved its publicly stated goals and objectives.

Answer 18

Is it functioning with a minimum of internal strain? Is it healthy in that information flows freely and employees are loyal, committed, satisfied and trusted.

Answer 19

Are the demands and expectations of key interest groups and stakeholders at least minimally satisfied

Answer 20

Tolerance of incompetence Scarcity of Clear Goals and Decision Benchmarks Outdated Organizational Structure Decreased Innovation

Answer 21

Requires creativity invention and Integration | It is not enought to just come up with a good idea you have to implement it

Answer 22

Some seeds of innovation include: Hard work in a specific direction – most innovations come from dedicated people working hard to solve a well-defined problem Hard work with direction change – innovations often occur when people change their approach to solving a problem Curiosity – curiosity spawns experimentation and inventiveness Wealth and money – innovations frequently occur because economic viability depends on it Necessity – required to achieve a larger goal Combination of seeds – often innovation is a result of multiple factors

Answer 23

The ability to interpret ambiguous cross-cultural situations accurately

Answer 24

Power distribution in an organization High power distance is greater inequality in power Low power distance power is distrubuted more equally What does a culture expect is something to think about?

Answer 25

This is the extent that the culture values stereotypically masculine or feminine traits Masculine being competitive driven and feminine being nuture driven\ France, Sweden, Denmark, The Netherlands, and Russia are high femininity cultures whereas the US, Japan, and Germany are high masculinity cultures.

Answer 26

This is the extent that the culture desires highly structured situations and relies on formal rules The US, Indonesia, and the Netherlands are countries with low uncertainty avoidance whereas Japan, Korea, Russia, France, and Pakistan are high on uncertainty avoidance.

Answer 27

I and Me Vs We and Us A good look into this is how the culture would write resumes Egypt, Nepal, Mexico, India, Japan High collectivist

Answer 28

Polychronic- Time is flexible and multidimensional punctuality is less important MonoChonic- time is very important

Answer 29

Values deep to the company so deep that not following them would be unthinkable Often not visable to the public Dupont and safety

Answer 30

companies stated values

Answer 31

include dress, awards, myths and stories, published lists of values, observable rituals and ceremonies, and visible behavior exhibited by people and groups.

Answer 32

the values observed by other employees and the manager behavior

Answer 33

Colaboration Cohesion participation empowerment Morale people Development Commitment

Answer 34

Create Adaptability Creativity Agility Innovation Growth and Cutting edge output

Answer 35

Control Capable Process Process controll Consistancy Measurement Efficiency

Answer 36

Compete Customer Focus Productivity Enhancing competitiveness Market Share Profitability and goal achievment

Answer 37

That is people are attracted to organizations whose attributes are congruent with or similar to their own personal characteristics

Answer 38

Organization’s choose applicants with attributes it desires. This is often heavily influenced by the founders of the organization. Organizations do this by screening people on different critical thinking skills or personality measures

Answer 39

People will leave organization if they don’t fit. That is if they feel that the job or culture is not aligned with their abilities or values, they will opt to leave.

Answer 40

anticipatory socialization, encounter, and change and acquisition.

Exam1 Flashcards

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