Exam Topics Flashcards

1
Q

Initiating Process Group:

Inputs

A
  1. Project statement of work
  2. Agreements
  3. Business case
  4. Enterprise Environmental Factors
  5. Organizational process assets
  6. Procurement documents
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2
Q

ITTO’s

A

Inputs, Tools, Techniques, Outputs

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3
Q

Initiating Process Group:

Activities/Actions taken

A
  1. Perform project assessment
  2. Identify key deliverables
  3. Perform stakeholder analysis
  4. Identify high-level risks
  5. Participate in project charter development
  6. Obtain project charter approval
  7. Perform benefit analysis
  8. Facilitate stakeholder communication regarding the project charter.

See training slides pg 117

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4
Q

Project Integration Management:
Project Selection Methods:
Benefit Measurement Methods

A

Ascertain costs and benefits of undertaking a project

  1. Murder board
  2. Peer review
  3. Scoring models
  4. Economic models
  5. Benefit compared to cost
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5
Q

Project Integration Management:
Project Selection Methods:
Constrained Optimization Methods

A

Rely on mathematics modeling to select the best project

  1. Linear programming
  2. Goal programming
  3. Integer Programming
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6
Q
Project Integration Management:
Present Value (PV)
A

The current value of future cash flow

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7
Q

Project Integration Management:

Net Present Value (NPV)

A

The difference between value of the total benefits and the cost over a period of time.

*Always choose project with higher NPV

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8
Q

Project Integration Management:

Internal Rate of Return (IRR)

A

The rate of return internal to the project.

*Always choose project with higher IRR

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9
Q

Project Integration Management:

Payback Period

A

The time it takes to recover the investment from a project before profits star accumulating.

*Always choose project with lesser payback period

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10
Q

Project Integration Management:

Benefit Cost Ratio (BCR)

A

Present value of benefits vs present value of costs.

*Project BCR must be greater than 1. Higher is better

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11
Q

Project Integration Management:

Return on Investment (ROI)

A

The rate of return on the project normalized by the initial investment.

*Higher ROI = more profitable project

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12
Q

Project Integration Management:

Opportunity Cost

A

The cost related to the next best choice available. (Not the difference in cost)

*The opportunity cost is the NPV of the next best choice

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13
Q

PM Framework:

Functional Organization

A
  • Staff is grouped by areas of specialization
  • PM has limited authority to assign work and apply resources
  • Each employee reports to a functional manager
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14
Q

PM Framework:

Projectized Organization

A
  • Staff (resources) mostly work on projects

- PM has primary control over resources

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15
Q

PM Framework:

Matrix Organization

A
  • PM shares responsibility with functional manager for assigning priorities and directing work
  • Resources (staff) report into functions, but also work on projects.
  • Weak, strong, and balanced matrix organizations
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16
Q

PM Framework:

Work Performance Data

A

The raw observations and measurements identified during project activities

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17
Q

PM Framework:

Work Performance Information

A

Data collected from various controlling processes analyzed in context

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18
Q

PM Framework:

Work Performance Reports

A

The physical or electronic representation of work performance information such as status reports, electronic dashboards, and recommendations

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19
Q

PM Framework:

Project Life Cycles - Sequential and Overlapping Phases

A

Sequential - The subsequent phase starts only after the previous phase has been completed

Overlapping - Two or more phases may run in parallel

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20
Q

PM Framework:

Predictive Life Cycles (Plan-Driven)

A
  • Scope, cost, and time are determined in advance

- Project executed in series of sequential or overlapping phases

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21
Q

PM Framework:

Iterative and Incremental Project Life Cycles

A
  • Project is developed through a series of iterative cycles

- Project phases repeat themselves

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22
Q

PM Framework:

Adaptive (Agile) Life Cycles

A
  • Same as Iterative and Incremental, but iterations are rapid (2 to 4 weeks)
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23
Q

PM Framework: Inputs

Enterprise Environmental Factors

A
  • Anything that affects your project (culture, the organization, PM’s power, risk tolerance, the market)
  • 27 occurrences in Process Groups (Initiating, Planning, and Monitoring and Controlling)
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24
Q

PM Framework: Inputs

Organizational Process Assets

A
  • Anything that helps projects and planning (Previous plans, documents, analytical data, policies, systems
  • 37 occurrences (used in all Process Groups)
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25
Q

PM Framework: Inputs

Project Management Plan

A
  • Primary project document that directs execution, control, and closure
  • 19 occurrences in Process Groups (All Executing, Monitoring and Controlling, and Closing PGs)
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26
Q

PM Framework: Inputs

Work Performance

A
  • The raw observations and measurements identified during activities performed to carry out project work
  • 7 occurrences in Process Groups (Monitoring and Controlling only)
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27
Q

Project Integration Management:

Work Authorization System

A

A collection of formal documented procedures that defines how project work will be authorized

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28
Q

Project Integration Management:

Corrective Action

A

An intentional activity that realigns the performance of the project work with the project management plan

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29
Q

Project Integration Management:

Preventative Action

A

An intentional activity that ensures the future performance of the project work is aligned with the project management plan

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30
Q

Project Integration Management:

Change Control System

A

A set of procedures that describe how modifications to the project deliverables and documentation are managed and controlled

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31
Q

Project Integration Management:

Configuration Management System

A

A set of procedures used to identify and document the functional and physical characteristics of a product.

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32
Q

Project Integration Management:

Change Management Process

A
  1. Receive change request
  2. Evaluate impact
  3. Identify alternatives
  4. Determine impact to cost, schedule, and resources
  5. Review with change control board
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33
Q

Project Scope Management:

Scope creep

A

Unnecessary addition of scope

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34
Q

Project Scope Management:

Gold Plating

A

Doing more work that required for the project

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35
Q

Project Scope Management:

PRODUCT Scope

A

The features/functions that characterize a product, service, or result

Ex: savings accounts and mutual funds

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36
Q

Project Scope Management:

PROJECT Scope

A

The work performed to deliver a product, service, or result with specified features and functions

Ex: requirement and design documents to deliver a product

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37
Q

Project Scope Management:

Work Breakdown Structure (WBS)

A

A deliverable-oriented, decomposition of the project scope of work into hierarchically grouped work elements.

*Contains only deliverables, not activities

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38
Q

Project Scope Management:

WBS Dictionary

A

A document that provides detailed deliverable, activity, and schedule information about each component in the WBS

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39
Q

Project Scope Management:

Project Scope Statement

A

The description of the project scope, major deliverables, assumptions, and constraints. Describes deliverables in detail

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40
Q

Project Scope Management:

Control Account

A

A management control point where scope, budget, actual cost, and schedule are integrated and compared to earned value for performance measurement

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41
Q

Project Scope Management: Outputs

Work Performance Information

A
  • Performance data collected from controlling processes analyzed in comparison with PM plan components, project documents, and other work performance information.
  • Work Performance Data becomes Work Performance Information after the Tools and Techniques of a process have been applied
42
Q

Project Scope Management: Outputs

Accepted Deliverables

A

Deliverables that have been verified and are ready for validation against the project scope, at which point they are accepted.

43
Q

Project Scope Management: Outputs

Change Requests

A

When validating project scope, new requirements might be discovered, which should be documented as change requests

44
Q

Project Scope Management:

Outputs

A
  1. Work Performance Information
  2. Accepted Deliverables
  3. Change Requests
45
Q

Project Business Documents:

Project business case

A
  • A documented economic feasibility study used to establish the benefits of a project
  • Used as a basis for authorization of further PM activities
46
Q

Project Business Documents:

Project Benefits Management Plan

A

Document explaining how and when the benefits of a project will be delivered

47
Q

Project Schedule Management:

Network Diagrams

A
  • Precedence Diagramming Model (PDM)
    • Boxes (nodes) represent activities, arrows indicate dependencies
  • Arrow Diagramming Model (ADM)
    • Arrows represent activities, direction of arrows indicate sequences
48
Q

Project Schedule Management:

Leads and Lags

A

Lead - A successor activity can start before the predecessor completes

Lag - A successor needs to be delayed with respect to the predecessor. Ex: Start 2 days AFTER predecessor completes

49
Q

Project Schedule Management:

Rolling Wave Planning

A
  • Iterative planning technique
  • Near-term work is planned in detail while future work is planned at high-level
  • “Progressive Elaboration”
50
Q

Project Schedule Management:

Analogous Estimating

A

Estimating activity duration based on data from previous projects

51
Q

Project Schedule Management:

Parametric Estimating

A

Uses a mathematical model to calculate activity duration based on previous projects

52
Q

Project Schedule Management:

Effort

A

The total amount of work to complete the activity

Ex: 10 people work for 5 days = 50 person of effort

53
Q

Project Schedule Management:

Duration

A

The time required to complete an activity.

Ex: 10 people work for 5 days = 5 days duration

54
Q

Project Schedule Management:

Decomposition

A

Breaking a task into smaller pieces

55
Q

Project Schedule Management:

Schedule Network Analysis

A

Technique to generate project schedule, know if the required resources are available at a given time

  • Critical Path Method*
  • Critical Chain Method
  • What-If-Scenario Analysis
  • Resource Optimization Techniques

See Training slides pg 273

56
Q

Project Schedule Management:

PERT - Program Evaluation and Review Technique

A

Uses 3-point estimates for activity to calculate:

  • Expected Duration (mu)
  • Standard Deviation (sigma)
  • Variance (sigma^2)

Based on:

  • Pessimistic (P)
  • Most likely (M)
  • Optimistic (O) durations
57
Q

Project Schedule Management:

Critical Path Method

A
  • Longest duration path through a network diagram

- Shortest time to complete a project

58
Q

Project Schedule Management: Critical Path

Float (Slack)

A

Total Float - Amount an activity can be delayed without delaying project finish date

Free Float - Amount an activity can be delayed without delaying any successor

Independent Float - Amount an activity can be delayed if all predecessors finish at their latest dates and all successors are to be started at their earliest dates

59
Q

Project Schedule Management: Critical Path

Total Float Formula

A

Total Float = Late Start - Early Start
or
Late Finish - Early Finish

Early start is calculated by Forward Pass of schedule
Late Finish is calculated by Backward Pass of schedule.

60
Q

Project Schedule Management:

Schedule Compression

A

Performed to see if desired completion date can be met and what has to change to meet that date

Fast Tracking - Check if linear activities can be done in parallel

Crashing - Increase resources on critical path activities while making cost and schedule tradeoffs
* Always crash activity with least crash cost per day

61
Q

Project Schedule Management:

Hammock

A

A summary activity that represents a group of activities

62
Q

Project Cost Management:

Planned vs Earned Value

A

Planned Value - Authorized budget assigned to scheduled work

Earned Value - The total amount of budget allocated to each of the completed activities at a point in time

63
Q

Project Cost Management:

Earned Value Management (EVM)

A

A method to measure project performance against the project baselines

64
Q

Project Cost Management:

Estimating Costs Methods

A
  1. Three-Point estimating
  2. Parametric Estimating
  3. Analogous Estimating
65
Q

Project Cost Management:

Law of diminishing returns

A

The more you put into something, the less you get out of it

66
Q

Project Cost Management:

Working Capital

A

The amount of money the company has to invest on the project and day-to-day operations

67
Q

Project Cost Management:

Funding limit reconciliation

A

Comparing the planned expenditure in a given period with the available funding for that period

68
Q

Project Cost Management:

Depreciation

A

Large assets purchased by a company lose value over time

Straight line depreciation - Same amount of depreciation every year

Accelerated depreciation - Asset depreciates fastest the first year, then slower each consecutive year (Ex: Car depreciates $3k first year, $1.5k second year, etc.)

69
Q

PM Framework:

Kill Point

A

The transition from one phase to another within a project’s lifecycle (e.g., from design to manufacturing)

70
Q

PM Framework:

Progressive Elaboration

A

Indicates that planning and documentation are iterative or ongoing activities. (Rolling Wave Planning)

71
Q

PM Framework:

Competing Constraints

A
  1. Scope
  2. Schedule
  3. Budget
  4. Quality
  5. Resources
  6. Risk
72
Q

Project Quality Management:

Quality Planning vs Assurance vs Control

A

Quality Planning - Determines a plan for quality (standards, templates, policies, procedures)

Quality Assurance - Determines if the project is complying with the organizational policies and procedures

Quality Control - Measures specific project results against standards. Periodic checks are conducted to ensure quality improvements

73
Q

Project Quality Management:

Quality Management Concepts

A

Total Quality Management (TQM) -
Kaizan - A philosophy that looks for small and continuous improvements in a process
Deming Cycle (PDCA) - A framework for process control and improvement (Plan-Do-Check-Act)
Kanban - A pull-based inventory management system based on the principle of just-in-time (JIT)

74
Q

Project Quality Management:

Seven Basic Quality Tools

A
  1. Cause and Effect Diagram (Fishbone or Ishikawa)
  2. Flowcharting
  3. Histogram
  4. Pareto Diagram (80/20 rule)
  5. Check Sheets
  6. Scatter Diagram
  7. Control Charts
75
Q

Project Resource Management:

Functional vs Project Manager

A

Functional Manager:

  • Handles a business function (HR, Engineering, etc.)
  • Is an SME
  • The owner of resources and assigns resources to the project team

Project Manager:

  • Responsible for a project and its quality
  • Not technical experts
76
Q

Project Resource Management:

Motivation Theories

A

McGregors Theory of X and Y

Maslows Hierarchy of Needs

Herzberg’s Theory

77
Q

Project Resource Management:

Responsibility Assignment Matrix (RAM)

A

Used to define project responsibilities among the project team

RACI charts

  • Responsible
  • Accountable
  • Consulted
  • Informed
78
Q

Project Resource Management:

Motivation Theories

A

McGregor’s Theory of X and Y:
X - Managers micromanage
Y - Managers let team members work without supervision

Maslows Hierarchy of Needs

Herzberg’s Theory

79
Q

Project Resource Management:

Stages of Team Formation

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjourning
80
Q

Project Communications Management:

Communication Methods

A
  1. Formal written (PM Plan)
  2. Formal verbal (Presentations)
  3. Informal written (Email)
  4. Informal verbal (Conversations)
81
Q

Project Communications Management:

Communication Channels

A

Number of communication channels = n*(n-1)/2

82
Q

Project Resource Management:

Conflict Resolution Techniques

A
  1. Withdraw or Avoid
  2. Compromise or Reconcile
  3. Smooth or Accommodate
  4. Force or Direct
  5. Collaborate or Problem Solve
83
Q

Project Resource Management:

Project Manager Powers

A
  1. Legitimate or Formal
  2. Reward
  3. Penalty
  4. Expert
  5. Referent
84
Q

Project Risk Management:

Risk Averse, Risk Tolerance, and Risk Threshold

A

Risk Averse - One who does not take risks

Risk Tolerance - The level of risk that can be tolerated

Risk threshold - Amount of risk that is acceptable

85
Q

Project Risk Management:

Impact Scale

A

Evaluate the impact of a risk on scope, cost, time, and quality

86
Q

Project Cost Management:

Cost Performance Baseline

A
  • Shows what the project is expected to spend
  • Shown in an S-curve
  • Used to measure and predict project performance
87
Q

Project Schedule/Cost/Risk Management:

Reserve Analysis

A

Establishes the management reserves (budget) for the project

88
Q

Project Risk Management:

Technical Performance Analysis

A

Tool/Technique

Compares technical accomplishments during project execution to the schedule of technical achievement

89
Q

Project Schedule/Cost Management:

Manual Forecasting

A

An educated estimate of how long the project will take to complete or how much the project may cost to complete

90
Q

Project Cost Management:

Rough Order of Magnitude (ROM) Estimate

A
  • Project cost estimate made during the initial stages of the project.
  • Accuracy range of -25% to +75%
91
Q

Project Procurement Management:

Fixed-Price Contract Types

A

Firm Fixed Price (FFP)

Fixed Price Incentive Fee (FPIF)

Fixed Price with Economic Price Adjustment (FP-EPA)

92
Q

Project Resource Management:

Sources of Conflict

A

Most Important:

  1. Scarce Resources
  2. Scheduling Priorities
  3. Personal Work Styles
  4. Expertise and Experience Levels
  5. Communication Issues
93
Q

Project Procurement Management:

Centralized vs Decentralized Contracting

A

Centralized - A single contract manager handles multiple projects

Decentralized - A contract manager is assigned to a project full time and reports to PM

94
Q

Project Procurement Management:

Cost-reimbursement Contracts

A

Cost Plus Fixed Fee (CPFF)

Cost Plus Incentive Fee (CPIF)

Cost Plus Award Fee (CPAF)

95
Q

Project Procurement Management:

Time and Material Contracts

A

The buyer will pay the seller for all time and material it takes to complete the project

96
Q

Project Resource Management:

Resource Histogram

A
  • Tool for charting human resources.
  • Illustrates the number of hours that a person, department or entire project
    team will be needed each week or month over the course of the project
97
Q

Project Scope Management:

Product Backlog

A
  • An ordered list of user-centric requirements that a team maintains for a product
  • a set of requirements and work to
    be performed
  • Used in Agile
98
Q

Project Risk Management:

Positive Risk Response

A
  1. Enhance
  2. Share
  3. Exploit
  4. Accept
99
Q

Project Risk Management:

Positive Risk Response

A
  1. Enhance
  2. Share
  3. Exploit
  4. Accept
100
Q

Project Risk Management:

Negative Risk Response

A
  1. Avoid
  2. Transfer
  3. Mitigate
  4. Accept
101
Q

Project Risk Management:

Risk Register

A
  • Captures details of identified individual project risks

May include:

  • List of identified risks
  • Potential Risk Owners
  • List of potential risk responses
102
Q

Project Stakeholder Management:

Stakeholder Engagement Levels

A
  1. Unaware
  2. Resistant
  3. Neutral
  4. Supportive
  5. Leading
  • Use a Stakeholder Engagement Assessment Matrix to plan current/desired levels