Exam Three Flashcards

1
Q

What is contained within the promotion mix?

A
Advertising
Public Relations
Sales Promotion
Personal Selling
Social Media
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2
Q

What is paid media?

A

the traditional advertising model, whereby a brand pays for media space. Traditionally, paid media has included television, magazine, outdoor, radio, or newspaper advertising. Paid media also includes display advertising on Web sites, pay-per-click advertising on search engines, and even promoted tweets on Twitter. Paid media is quite important, especially as it migrates to the Web.

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3
Q

What is Earned Media?

A

public relations or publicity model. The idea is to get people talking about the brand—whether through media coverage (as in traditional public relations) or through word of mouth (through sharing on social media sites). Earned media is often created when people talk and share content on social media. Additionally, search engine optimization (SEO), whereby companies embed key words into content to increase their positioning on search engine results pages (SERPs), can also be considered earned media.

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4
Q

What is Owned Media?

A

a new form of promotional tactic where brands are becoming publishers of their own content in order to maximize the brand’s value to customers as well as increase their search rank in Google. Owned media includes the company’s Web sites as well as its official presence on Facebook, Twitter, YouTube channels, blogs, and other platforms. This media is controlled by the brand but continuously keeps the customer and his or her needs in mind as it creates videos, blog posts, contests, photos, and other pieces of content.

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5
Q

When it comes to advertising how would you define a a “Medium?”

A

A channel used to convey a message to a target market.

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6
Q

When it comes to marketing how would you define “Reach?”

A

the number of target consumers exposed to a commercial at least once during a specific period, usually four weeks

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7
Q

When it comes to marketing how would you define “Frequency?”

A

The number of times an individual is exposed to a give message during a specific period of time.

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8
Q

When it comes to marketing what is public relations?

A

the marketing function that evaluates public attitudes, identifies areas within the organization the public may be interested in, and executes a program of action to earn public understanding and acceptance.

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9
Q

What does sales promotion consist of?

A

Sales promotion consists of all marketing activities— other than personal selling, advertising, and public relations—that stimulate consumer purchasing and dealer effectiveness. Sales promotion is generally a short-run tool used to stimulate immediate increases in demand. Sales promotion can be aimed at end consumers, trade customers, or a company’s employees.

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10
Q

What is social commerce?

A

Combines social media with the basics of e-commerce. Social commerce is a subset of e-commerce that involves the interaction and user contribution aspects of social online media to assist online buying and selling of products and services.* Basically, social commerce relies on user-generated content on Web sites to assist consumers with purchases.

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11
Q

What on earth is a micro blog?

A

blogs that entail shorter posts than traditional blogs. Twitter, the most popular microblogging platform, requires that posts be no more than 140 characters in length. However, there are several other platforms, including Tumblr, Plurk, and, of course, Facebook’s status updates. Unlike Twitter, these platforms allow users to post longer pieces of text, videos, images, and links

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12
Q

How would you define a “social new” site?

A

allow users to decide which content is promoted on a given Web site by voting that content up or down. Users post news stories and multimedia on crowdsourced sites such as Reddit for the community to vote on. The more interest from readers, the higher the story or video is ranked.

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13
Q

What does price mean to the consumer?

A

The cost of something.

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14
Q

What does price mean to the seller?

A

The revenue incurred from something.

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15
Q

What is the books definition of market share?

A

A company’s product sales as a percentage of total sales for that industry.

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16
Q

According to the book what is dynamic pricing?

A

a strategy whereby prices are adjusted over time to maximize a company’s revenues

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17
Q

What is variable cost?

A

a cost that varies with changes in the level of output; an example of a variable cost is the cost of materials.

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18
Q

What is fixed cost?.

A

A cost that does not change as output is increased or decreased

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19
Q

What is the base price of a product?

A

The general price level at which the company expects to sell the good or service.

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20
Q

What is a cash discount?

A

a price reduction offered to a consumer, an industrial user, or a marketing intermediary in return for prompt payment of a bill. Prompt payment saves the seller carrying charges and billing expenses and allows the seller to avoid bad debt.

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21
Q

What is a functional discount? or otherwise known as a trade discount?

A

A high-volume wholesaler might be entitled to a 40% trade discount, while a medium-volume wholesaler is given a 30% trade discount. A retail customer will receive no trade discount and will have to pay the published or list price.

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22
Q

What is a promotional allowance?

A

These are price reductions given to the buyer for performing some promotional activity

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23
Q

What are the steps of the communication process?

A
1 - Sender
2 - Encoding the message
3 - Message Channel
4 - Decoding he message
5 - Reciever
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24
Q

What are some examples of the Sender when it comes to the communication process?

A

Marketing managere
ad manageer
ad agency
or customers

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25
Q

What are some examples of encoding the message when it comes to the communication process?

A
Ad
presentation
store display 
coupon 
press release
social media
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26
Q

What are some examples of the message channel when it comes to the communication process?

A

media
sales person
retail store
local news show

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27
Q

What are some examples when it comes to decoding the message in the communication process?

A

receiver who is also the interpretation of the message

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28
Q

What are some examples when it comes to the receiving end of the of the communication process?

A
customers
viewers
listeners
new media 
clients
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29
Q

What are the four goals of promotion?

A

Informing
Persuading
Reminding
Connecting

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30
Q

What does informative promotion do?

A

Informative promotion seeks to convert an existing need into a want or to stimulate interest in a new product.

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31
Q

What does persuasive promotion do?

A

is designed to stimulate a purchase or an action. Persuasion typically becomes the main promotion goal when the product enters the growth stage of its life cycle.W

32
Q

What does reminding promotion do?

A

Reminder promotion is used to keep the product and brand name in the public’s mind.

33
Q

What does connecting promotion do?

A

The idea behind social media is to form relationships with customers and potential customers through technological ties such as Facebook, Twitter, YouTube, or other social media platforms

34
Q

What is a push promotion strategy?

A

A push promotional strategy involves taking the product directly to the customer via whatever means, ensuring the customer is aware of your brand at the point of
purchase.

“Taking the product to the customer”

35
Q

What is a pull promotion strategy?

A

A pull strategy involves motivating customers to seek out your brand in an active process.

“Getting the customer to come to you.”

36
Q

When would you use institutional advertising?

A

If the goal of the promotion plan is to improve the image of the company or the industry

37
Q

When would you use product advertising?

A

to enhance the sales of a specific good or service

38
Q

What is a product attribute?

A

Reside in the product; Tend to be concrete, but they can also be abstract; Also referred to as product features; Characteristics by which products are identified and differentiated. Product attributes usually comprise features, functions, benefits, and uses.

39
Q

What is a product benefit?

A

Reside in the customer; Are always abstract; Often the result of a cluster of product attributes; What the customer receives from products or services; A product attribute expressed in terms of what the user gets from the product rather than its physical characteristics or features.

40
Q

What is an example of slice of life execution style?

A

People in normal settings, such as at the dinner table or in their car. McDonald’s often uses slice-of-life styles showing youngsters munching on french fries from Happy Meals on family outings.
Lifestyle

41
Q

What is an example of lifestyle execution style?

A

Shows how well the product will fit in with the consumer’s lifestyle. As his Volkswagen Jetta moves through the streets of the French Quarter, a Gen X driver inserts a techno music CD and marvels at how the rhythms of the world mimic the ambient vibe inside his vehicle.

42
Q

What does a media schedule do?

A

A media schedule designates the medium or media to be used (such as magazines, television, or radio), the specific vehicles (such as People magazine, the show Mad Men on television, or Rush Limbaugh’s national radio program), and the insertion dates of the advertising.

43
Q

What is a continous media schedule?

A

allows the advertising to run steadily throughout the advertising period.

44
Q

What is a flighted media schedule?

A

he advertiser may schedule the ads heavily every other month or every two weeks to achieve a greater impact with an increased frequency and reach at those times.

45
Q

What is a pulsing media schedule?

A

Combines continuous scheduling with flighted scheduling.

46
Q

What is a seasonal media schedule?

A

Products like Sudafed cold tablets and Coppertone sunscreen, which are used more during certain times of the year, tend to follow a seasonal strategy.

47
Q

What is demand?

A

is the quantity of a product that will be sold in the market at various prices for a specified period.

48
Q

What is supply?

A

the quantity of a product that will be offered to the market by a supplier or suppliers at various prices for a specified period.

49
Q

What is the three pricing objectives?

A

profit oriented, sales oriented, and status quo.

50
Q

What is a profit oriented pricing objective?

A

profit maximization, satisfactory profits, and target return on investment.

51
Q

What is a sales oriented pricing objective?

A

Firms strive for either market share or to maximize sales.

52
Q

What is a status quo pricing objective?

A

seeks to maintain existing prices or to meet the competition’s prices.

53
Q

What is the advantage or status quo pricing?

A

It requires little planning it is essentially a passive policy.

54
Q

What is the relationship or price to quality?

A

Most consumers assume that if they are paying a higher price for something there is a correlation of a higher quality item.

55
Q

What is prestige pricing?

A

charging a high price to help promote a high-quality image

56
Q

What is price skimming?

A

A pricing policy whereby a firm charges a high introductory price, often coupled with heavy promotion

57
Q

What is price penetration?

A

a pricing policy whereby a firm charges a relatively low price for a product when it is first rolled out as a way to reach the mass market

58
Q

What is price fixing?

A

an agreement between two or more firms on the price they will charge for a product

59
Q

What is price discrimination?

A

The Robinson-Patman Act of 1936 prohibits any firm from selling to two or more different buyers, within a reasonably short time, commodities (not services) of like grade and quality at different prices where the result would be to substantially lessen competition.

60
Q

What is flexible pricing?

A

means that different customers pay different prices for essentially the same merchandise bought in equal quantities.

61
Q

What is price lining?

A

is the practice of offering a product line with several items at specific price points.

62
Q

What is Two-Part Pricing?

A

means establishing two separate charges to consume a single good or service. Consumers sometimes prefer two-part pricing because they are uncertain about the number and the types of activities they might use at places like an amusement park.

63
Q

What is FOB price origin?

A

A price tactic that requires the buyer to absorb the freight costs from the shipping point (“free on board”). The farther buyers are from sellers, the more they pay, because transportation costs generally increase with the distance merchandise is shipped.

64
Q

What is an uniformed delivered pricing?

A

the seller pays the actual freight charges and bills every purchaser an identical, flat freight charge. This is sometimes called postage stamp pricing because a person can send a letter across the street or across the country for the same price.

65
Q

What is zone pricing?

A

a modification of uniform delivered pricing. Rather than using a uniform freight rate for the entire United States (or its total market), the firm divides it into segments or zones and charges a flat freight rate to all customers in a given zone.

66
Q

What is freight absorption pricing?

A

the seller pays all or part of the actual freight charges and does not pass them on to the buyer.

67
Q

What is an advertising appeal?

A

a reason for a person to buy a product.

68
Q

What is the profit advertising appeal?

A

Lets consumers know whether the product will save them money, make them money, or keep them from losing money.

69
Q

What is the health advertising appeal?

A

Appeals to those who are body conscious or who want to be healthy; love or romance is used often in selling cosmetics and perfumes.

70
Q

What is the admiration advertising appeal?

A

Frequently highlights celebrity spokespeople.

71
Q

What is the fear advertising appeal?

A

Can center around social embarrassment, growing old, or losing one’s health; because of its power, requires advertiser to exercise care in execution.

72
Q

What is the Convenience advertising appeal?

A

Is often used for fast-food restaurants and microwave foods.

73
Q

What is an advantage or TV ads?

A

Ability to reach a wide, diverse audience; low cost per thousand; creative opportunities for demonstration; immediacy of messages; entertainment carryover; demographic selectivity with cable stations

74
Q

What is a disadvantage to TV ads?

A

Short life of message; some consumer skepticism about claims; high campaign cost; little demographic selectivity with network stations; long-term advertiser commitments; long lead times required for production; commercial clutter

75
Q

What is an advantage to Radio ads?

A

Low cost; immediacy of message; can be scheduled on short notice; relatively no seasonal change in audience; highly portable; short-term advertiser commitments; entertainment carryover

76
Q

What is a disadvantage to Radio ads?

A

No visual treatment; short advertising life of message; high frequency required to generate comprehension and retention; distractions from background sound; commercial clutter