Exam Study - Ch. 15 Organisational Culture & Change Flashcards
2 categories of change
- Punctuated change –
2. Continuous change
What is the inter-organisational context?
Human resources and culture
How do you achieve change?
- Assess current state
- Define desired future state
- Determine how to get there
What are the forces for change?
- Nature of workforce
- Technology
- Economic shocks
- Competition
- Social trends
- World politics
What are the sources of behaviour?
- Individual characteristics
2. Organisational context
What does organisational change seek to do?
Create long-term sustainable alterations in employee behaviour
What are tactics to overcome resistance to organisational change?
- Education and communication
- Participation
- Building support and commitment
- Implementing change fairly
- Manipulation and cooptation
- Selecting people who accept change
- Coercion
What are some “change styles”?
- Education & delegation
- Collaboration
- Participation
- Direction
- Coercion
Explain Lewin’s Change Model
Stage 1: unfreezing
Stage 2: moving
Stage 3: refreezing
The process of change must be in harmony with…
organisational culture
Define organisational culture
- Underlying assumptions about how work ought to be done (Atkinson)
- How things are done around here
Why is changing a company’s ethos (character/moral) and culture not easy?
Culture is deeply-rooted and enforced through rites and rituals, patterns of communication, the informal organisation, psychological contract and expectations about behaviour
What are the three levels of culture according to Schein?
- Artefacts and creations (most visible)
- Values
- Basic assumptions
What four types of organisational cultures are there according to Handy?
- Power culture
- Role culture
- Task culture
- Person culture
Explain “Power Culture” (Handy)
A power culture has a central figure of power who influences the organisation. It needs trust, empathy and personal communication to be effective.