Exam ?’s

Question 1

1.) Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

A. Assignment Rules
B. Auto-Response Rules
C. Validation Rules
D. Escalation Rules

Answer 1

D. Escalation Rules

Question 2

2.) DreamHouse Realty wants a templated process with a mortgage calculator that generates leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.

Which AppExchange item should help the administrator meet the request?

A. Flow Solutions
B. Lightning Data
C. Bolt Solutions
D. Lightning Community

Answer 2

A. Flow Solutions

Question 3

3.) An administrator creates a custom text area field on the Account object and adds it to the service team’s page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page.

How should the administrator accomplish this?

A. In the Account object manager, create a custom compact layout.
B.From the page layout editor, drag the field to the highlights panel.
C. Make the field required and move it to the top of the page
D. Create a new page layout and a new section titled highlights panel.

Answer 3

A. In the Account object manager, create a custom compact layout.

Question 4

4.) An administrator has been asked to change the data type of an auto number to a text field.

What should the administrator be aware of before changing the field?

A. Existing Auto Number field to Text is prevented
B. Existing field values will be deleted
C. Existing field values will be converted
D. Existing field values will remain unchanged

Answer 4

D. Existing field values will remain unchanged

Question 5

5.) A sales rep has a list of 300 accounts with contacts that they want to load at one time.

Which tool should the administrator utilize to import the records to Salesforce?

A. Data Import Wizard
B. Manual Import
C. Dataloader.io
D. Data Loader

Answer 5

A. Data Import Wizard

Question 6

6.) A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

A. Data Import Wizard
B. Manual Import
C. Dataloader.io
D. Data Loader

Answer 6

B. Mass Transfer Tool

Question 7

7.) An administrator at Universal Containers needs an automated way to delete records based on field values.

What automated solution should the administrator use?

A. Workflow
B. Process Builder
C. Automation Studio
D. Flow Builder

Answer 7

D. Flow Builder

Question 8

8.) Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.

Which automation solution should an administrator use to meet this request?

A. Approval Process
B. Process Builder
C. Lightning Web Component
D. Workflow Field Update

Answer 8

B. Process Builder

Question 9

9.) Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group’s dashboards.

What could be causing reps to have inappropriate access to data on dashboards?

A. Dashboard Subscriptions
B. Dashboard Filters
C. Public Dashboards
D. Dynamic Dashboards

Answer 9

D. Dynamic Dashboards

Question 10

10.) Universal Containers (US) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.

Which 2 options should the administrator use to help the support team?

A. Create a new queue and add cases as an available object.
B. Configure a flow to assign the cases to the queue.
C. Use assignment rules to set the queue as the owner of the case.
D. Add Cases to the existing queue as available object

Answer 10

B. Configure a flow to assign the cases to the queue.
C. Use assignment rules to set the queue as the owner of the case.

Question 11

11.) An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

A. Outbound Message
B. Flow Builder
C. Process Builder
D. Approval Process

Answer 11

B. Flow Builder

Question 12

12.) The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner.

What should an administrator add to the dashboard to fulfill the request?

A. Dashboard Filter
B. Dashboard Component
C. Combination Chart
D. Bucket Column

Answer 12

A. Dashboard Filter

Question 13

13.) An administrator at Cloud Kicks wants to deactivate a user who has left the company.

What are 2 reasons that would prevent a user from being deactivated?

A. The user is assigned in a workflow email alert
B. The user is the highest role in the hierarchy
C. The user is in a custom hierarchy
D. The user is part of a territory hierarchy

Answer 13

A. The user is assigned in a workflow email alert
C. The user is in a custom hierarchy

Question 14

14.) The administrator at AW Computing wants Account details, related lists, and Chatter feeds to each appear on separate tabs when viewing an Account.

Which type of page should the administrator create?

A. Lightning page component
B. Lightning record page
C. Lightning page tab
D. Lightning app page

Answer 14

C. Lightning page tab

Question 15

15.) The administrator at Cloud Kicks has been told that users are unable to add repeating tasks in Salesforce.

Which 2 solutions should the administrator use to ensure users are able to do this?

A. Enable Creation of Recurring Tasks in Activity Settings
B. Add Create Recurring Series of Tasks field on page layouts
C. Turn on Task Notifications Service
D. Disable Shared Activities

Answer 15

A. Enable Creation of Recurring Tasks in Activity Settings
B. Add Create Recurring Series of Tasks field on page layouts

Question 16

16.) DreamHouse Realty wants to offer a form on its Experience Cloud site where inspectors will submit from a property inspections.

Which feature should an administrator place on the page to fulfill this requirement?

A. Screen Flow
B. Related List
C. Record Detail
D. Autolaunched Flow

Answer 16

A. Screen Flow

Question 17

17.) Which two actions should an administrator perform with Case escalation rules?

A. Re-open the Case
B. Change the Case Priority
C. Re-assign the Case
D. Send email notifications

Answer 17

C. Re-assign the Case
D. Send email notifications

Question 18

18.) The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top 5 troubleshooting tips that could help solve the customer’s issue.

What should the administrator suggest to meet these requirements?

A. Email Alerts
B. Knowledge Articles
C. Auto-Response Rules
D. Assignment Rules

Answer 18

C. Auto-Response Rules

Question 19

19.) Ursa Solar Major is evaluating Salesforce for it’s service team and would like to know what objects were available out of the box.

Which 3 standard objects are available to an administrator considering a support use case?

A. Contract
B. Ticket
C. Account
D. Request
E. Case

Answer 19

A. Contract
C. Account
E. Case

Question 20

20.) Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

Which feature should an administrator use to fulfill this request?

A. Dependent Picklists
B. Validation Rules
C. Predefined Field Values
D. Global Value Picklists

Answer 20

B. Validation Rules

Question 21

21.) The administrator at AW Consulting has created a custom pick list field. Business users have requested that it be a text field. The administrator attempts to change the field type but is unable to because it is referenced by other functionalities.

Which functionality is preventing the field type from being changed?

A. Visualforce
B. Formula fields
C. Javascript
D. Record types

Answer 21

C. Javascript

Question 22

22.) What data loss considerations should an administrator keep in mind when changing custom field type from Text to Picklist?

A. Any list view based on the custom field is deleted
B. Assignment and escalation rules may be affected
C. Auto updates will be made to Visualforce references to prevent data loss
D. There will be no data loss with use of a global value set

Answer 22

A. Any list view based on the custom field is deleted

Question 23

23.) Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases.

Where should the administrator go to find out what type of licenses CK has purchased and how many are available?

A. Usage-based entitlements related list in company information
B. Search for licenses types in setup
C. User licenses related list in company information
D. User management settings in setup

Answer 23

C. User licenses related list in company information

Question 24

24.) What are 2 considerations an administrator should keep in mind when working with Salesforce objects?

A. A new standard object can be created
B. Standard objects are included with Salesforce
C. Custom and standard objects have standard fields
D. Only standard objects support master-detail relationships

Answer 24

B. Standard objects are included with Salesforce
C. Custom and standard objects have standard fields

Question 25

25.) Cloud Kicks has the organization-wide defaults for Opportunity set to Private.

Which 2 features should the administrator use to open up access to opportunity records for sales users working on collaborative deals?

A. Sharing rules
B. Profiles
C. Role hierarchy
D. Sharing set

Answer 25

A. Sharing rules
C. Role hierarchy

Question 26

26.) Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has 2 separate sales teams that focus on different energy markets. The services team also wants to use Opportunity to track installation. All 3 teams will need to use different fields and stages.

How should the administrator configure this requirement?

A. Create one sales process. Create one record type and 3 page layouts.
B. Create 3 sales processes. Create 3 record types and 1 page layout.
C. Create 3 sales processes. Create 3 record types and 3 page layouts.
D. Create one sales process. Create 3 record types and 3 page layouts.

Answer 26

C. Create 3 sales processes. Create 3 record types and 3 page layouts.

Question 27

27.) DreamHouse Realty needs to use consistent pick list values in the Category filed on Accounts and Cases, with values respective to record types.

Which 2 features should the Administrator use to fulfill this requirement?

A. Custom picklist
B. Multi-select pick list
C. Global picklist
D. Dependent picklist

Answer 27

A. Custom picklist
C. Global picklist

Question 28

28.) Sales reps miss key fields when filing out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage.

Which 3 options should the administrator use to address this need?

A. Use Flow to mark fields required
B. Mark fields required on the page layout
C. Configure Opportunity Path
D. Enable guided selling
E. Use validation rules

Answer 28

B. Mark fields required on the page layout
C. Configure Opportunity Path
E. Use validation rules

Question 29

The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report.

Which 2 options could cause the issue?

A. The custom report type is in development
B. The report is saved in a private folder
C. The user’s profile is missing View access
D. The org has reached its limit for custom report types

Answer 29

B. The report is saved in a private folder
C. The user’s profile is missing View access

Question 30

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more Information on the account before starting the flow.

How should the administrator address this issue?

A. Remove validation rules so that the users are able to proceed without complete records
B. Use a fault connector and display a screen with text explaining what went wrong and how to correct it
C. Create a permission set to allow users to bypass the error
D. Uncheck the End User Flow Errors box in Setup

Answer 30

B. Use a fault connector and display a screen with text explaining what went wrong and how to correct it

Question 31

DreamHouse Realty (DR) develops town center projects all over the country and would like to use Salesforce to track this development. DR needs to track the full properties and the buildings on each property.

How should the administrator relate the 2 objects to each other?

A. Create a junction relationship between the building and property
B. Create a master-detail relationship from the building to property
C. Create a hierarchical relationship from the building to property
D. Create a lookup relationship from the building to the property

Answer 31

D. Create a lookup relationship from the building to the property

Question 32

32.) An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.

What should the administrator configure to meet this requirement?

A. Enable Opportunity Update Reminders
B. Set up Big Deal Alerts for the amount
C. Opportunity warnings in Kansan View
D. Key Deals component on the homepage

Answer 32

B. Set up Big Deal Alerts for the amount

Question 33

An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records.

What should the administrator do to meet this requirement?

A. Create and assign a permission set that includes Read, Create, and Edit access
B. Create and assign a custom profile with Delete access removed for each object
C. Give the user View All access them to the highest role in the role hierarchy
D. Assign the standard System Administrator profile to the analytics user

Answer 33

B. Create and assign a custom profile with Delete access removed for each object

Question 34

Northern Trail Outfitters has a custom quick action on Account that creates a new Case.

How should an administrator make the quick action available on the Salesforce mobile app?

A. Include the action in the Salesforce Mobile Navigation menu
B. Modify compact Case page layout to include the action
C. Add the Salesforce Mobile and Lightning Experience action to the page layout
D. Create a custom Lightning App with the action

Answer 34

C. Add the Salesforce Mobile and Lightning Experience action to the page layout

Question 35

Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them a permission set with the View and Edit Converted Leads permission.

Which 2 ways can the marketing users now access converted leads for editing?

A. Find them in the global search results
B. Utilize a list view where lead status equals Qualified
C. Search the Recent Records component on the homepage
D. Use the Data Import Wizard

Answer 35

A. Find them in the global search results
C. Search the Recent Records component on the homepage

Question 36

Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules are not used. A sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same role. The administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see the same records the user worked on before leaving the company.

What is the likely cause?

A. Permission sets were removed when the user was deactivated
B. The record type of the Opportunity records was changed
C. The stage of the Opportunity records was changed to closed lost
D. The records were manually shared with the user

Answer 36

D. The records were manually shared with the user

Question 37

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.

Which 2 tools should an administrator configure?

A. Approval Process
B. Email Alert Action
C. Outbound Message
D. Quick Action

Answer 37

A. Approval Process
C. Outbound Message

Question 38

Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of sales requested that this information be accessible on the opportunity and available for reporting.

Which 2 options should the administrator configure to meet these requirements?

A. Add the Campaign Member related list to the Opportunity page layout
B. Add the Opportunity Contact Role related list to the Opportunity page layout
C. Customize Opportunity Contact Role
D. Customize Campaign Member Role
E. Customize Campaign Role

Answer 38

B. Add the Opportunity Contact Role related list to the Opportunity page layout
C. Customize Opportunity Contact Role

Question 39

An administrator at Norther Trail Outfitters is creating a validation rule.

Which 2 functions should the administrator use when creating a validation rule?

A. Formula return type
B. Error message location
C. Error condition formula
D. Rule active date

Answer 39

B. Error message location
C. Error condition formula

Question 40

Cloud Kick’s executives have noticed the Opportunity Expected Revenue field displays incorrect values.

How should the administrator correct this?

A. Adjust the forecast category associated with the stage
B. Update the expected revenue associated with the stage
C. Change the probability associated with the stage
D. Modify the closed won value associated with the stage

Answer 40

C. Change the probability associated with the stage

Question 41

AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost.

How should an administrator configure this requirement?

A. Create a validation rule to display an error is stage is closed lost and Loss Reason is blank
B. Select the required checkbox next to the Loss Reason field on the page layout
C. Configure a workflow rule to display an error if Loss Reason is blank
D. Check the required checkbox on the Loss Reason field in Object Manager

Answer 41

A. Create a validation rule to display an error is stage is closed lost and Loss Reason is blank

Question 42

The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day.

How should this be configured?

A. Escalation Rules
B. Business Hours
C. Case Queues
D. Assignment Rules

Answer 42

D. Assignment Rules

Question 43

Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases.

Which 2 users are able to fulfill this request?

A. A user with Read permission on the account
B. A user with a manager role above the agent
C. A user with the System Administrator profile
D. A user with the Manage Cases permission

Answer 43

C. A user with the System Administrator profile
D. A user with the Manage Cases permission

Question 44

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?

A. Einstein Case Routing
B. Auto-response rule
C. Case escalation rule
D. Case assignment rule

Answer 44

C. Case escalation rule

Question 45

An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.

What will the administrator need to do to use the Data Loader?

A. Append their security token at the end of their password to login
B. Add a permission set that allows them to import data
C. Use the Data Import Tool to mass import custom object records
D. Reset their password and their security token

Answer 45

D. Reset their password and their security token

Question 46

Cloud Kicks has a screen flow with 2 questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed.

How should an administrator complete this?

A. Use a new version of the flow for each scenario
B. Use conditional visibility to hide the unnecessary question
C. Use a decision element and a new screen to show the proper question
D. Use branching in the flow screen to show the proper scenario

Answer 46

B. Use conditional visibility to hide the unnecessary question

Question 47

Universal Containers has a Contact Lightning record page with a component that shows LinkedIn data. The sales team would like to only show this component to sales users when they are on their mobile phones.

Which 2 solutions should the administrator use to fulfill this requirement?

A. Filter the component visibility with User > Profile > Name = Sales User
B. Filter the component visibility with Form Factor = Phone
C. Filter the component visibility with View = Mobile/Tablet
D. Filter the component visibility with User > Role > Name = Sales User

Answer 47

A. Filter the component visibility with User > Profile > Name = Sales User
B. Filter the component visibility with Form Factor = Phone

Question 48

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

A. Allow the critical update to auto-activate
B. Activate the critical update in production
C. Allow the critical update to auto-activate in a sandbox
D. Activate the critical update in a sandbox

Answer 48

D. Activate the critical update in a sandbox

Question 49

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and 2 folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which 2 ways should these folders be shared?

A. Share the Support Reports folder with Support Agents with View Access
B. Share the Support Reports folder with Support Managers with Edit Access
C. Share the Helpdesk folder with Support Agents with View access
D. Share the R&D folder with Support Managers with Edit Access

Answer 49

B. Share the Support Reports folder with Support Managers with Edit Access
C. Share the Helpdesk folder with Support Agents with View access

Question 50

Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.

What should the administrator create to meet this request?

A. Chatter Broadcast Group
B. Chatter Recommendations
C. Chatter Unlisted Group
D. Chatter Stream

Answer 50

A. Chatter Broadcast Group

Question 51

The administrator for AW Computing is working with a user who is having trouble logging in to Salesforce.

What should the administrator do to identify why the user is unable to log in?

A. Pull the password history to ensure the password policy was followed
B. Check the attempted logins by running the setup audit trail
C. Review the login history for the user
D. Reset the security token for the profile

Answer 51

C. Review the login history for the user

Question 52

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.

What action should the administrator take to satisfy the request?

A. Map the lead custom field to the product’s product category field
B. Create a workflow to update Opportunity fields based on the lead
C. Configure the product categories pick list field on the product
D. Create a custom field on the Opportunity and map the 2 fields

Answer 52

D. Create a custom field on the Opportunity and map the 2 fields

Question 53

Northern Trail Outfitters wants to know the average stage duration for all closed opportunities.

How should an administrator support this request?

A. Add formula fields to track Stages on each Opportunity
B. Run the Opportunity Stage Duration report
C. Refresh weekly reporting snapshots for Closed Opportunities
D. Use Process Builder to capture the daily average on each Opportunity

Answer 53

B. Run the Opportunity Stage Duration report

Question 54

The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.

What should the administrator utilize to satisfy the request?

A. Task Assignment
B. Recorded-triggered flow
C. Case Auto-Response Rule
D. Process Builder

Answer 54

D. Process Builder

Question 55

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.

How should an administrator deliver this information?

A. Create a roll-up summary field on Opportunity to Campaign
B. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won
C. Perform periodic data jobs to update campaign records
D. Design a standard Campaign report and add the Value Won Opportunities in Campaign field

Answer 55

D. Design a standard Campaign report and add the Value Won Opportunities in Campaign field

Question 56

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an Administrator do to accomplish this request?

A. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities
B. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements
C. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria
D. Create a list view on the Opportunity object and recommend users switch the view to Kansan to edit by drag and drop

Answer 56

D. Create a list view on the Opportunity object and recommend users switch the view to Kansan to edit by drag and drop

Question 57

Users at Cloud Kicks are reporting different options when updating a custom pick list on the Opportunity object based on the kind of Opportunity.

Where should an administrator update the option in the picklist?

A. Related lookup filters
B. Picklist value sets
C. Fields and relationships
D. Record type

Answer 57

D. Record type

Question 58

DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error.

What should the administrator review to troubleshoot this request?

A. Add a delegated approver for the next approver in the process
B. Check if the user in the next approver is inactive or missing
C. Update the field-level Security to view on fields that are updated in the process
D. Review the page layout to ensure the fields updated in the process are visible

Answer 58

B. Check if the user in the next approver is inactive or missing

Question 59

Which setting on a profile makes a tab hidden in the All App Launcher or visible in any app, but still allows a user to view records that would normally be found under this tab?

A. Org-wide Defaults
B. Tab Settings
C. Object Permissions
D. App Permissions

Answer 59

B. Tab Settings

Question 60

Cloud Kicks has 2 different support teams with different case stages and data points they need to capture for resolution.

How can an administrator configure this?

A. Add the users for the support processes into two different queues to access the correct case types
B. Make the data points collected required fields for their respective team to ensure they are filled in upon case closure
C. Create two support processes with different stages and page layout to capture the necessary information
D. Set up one support process with the case stages from both teams so that everyone can use the same page layout

Answer 60

A. Add the users for the support processes into two different queues to access the correct case types
B. Make the data points collected required fields for their respective team to ensure they are filled in upon case closure
C. Create two support processes with different stages and page layout to capture the necessary information
D. Set up one support process with the case stages from both teams so that everyone can use the same page layout

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Question 61

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and user is directed to the second screen.

How should the administrator configure the decision element?

A. Use the equals operator and {!$GlobalConstant.True} as the value
B. Use the equals operator and “High Value Customer” as the value
C. Use the contains operator and “High Value Customer” as the value
D. Use the contains operator and {!$GlobalConstant.False} as the value

Answer 61

A. Use the equals operator and {!$GlobalConstant.True} as the value

Question 62

Universal Container’s administrator has been asked to create a many-to-many relationship between two existing custom objects.

Which two steps should the administrator take when enabling the many-to-many relationship?

A. Create URL fields on a custom object
B. Create two lookup relationships on the new object
C. Create two master-detail relationships on the new object
D. Create a junction with a custom object

Answer 62

C. Create two master-detail relationships on the new object
D. Create a junction with a custom object

Question 63

The marketing team at Ursa Major Solar wants to send a personalized email whoever a lead fills out the web-to-lead form on their website. They want to send different messages based on the Lead Industry field value.

What should an administrator configure to meet this requirement?

A. Configure an auto-response rule to email the lead
B. Use a validation rule to trigger workflow to email the lead
C. Create an assignment rule to email the lead
D. Add a public group and Process Builder to email the lead

Answer 63

A. Configure an auto-response rule to email the lead

Question 64

Sales and Customers Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users wants to see Case created date and status while Customer Care would like to see owner, status, and contact.

What should the administrator use to achieve this?

A. Compact Layout Editor
B. Search Layout Editor
C. Page Layout Editor
D. Related Lookup Filters

Answer 64

C. Page Layout Editor

Question 65

Which tool should an administrator use to identify and fix potential session vulnerabilities?

A. Setup Audit Trail
B. Security Health Check
C. Field History Tracking
D. Organization-Wide Defaults

Answer 65

B. Security Health Check