Exam Revision Notes Flashcards
Different Information holders and their roles in managing the information and the categories of Information used by PHIH
- PHIH STAFF: PHIH Staff, including administrative staff and ferry staff, manage the passenger list and check passengers in at the ports. Ferry staff also produce podcasts showing the journeys between the island ports
- passengers provide personal and journey details when booking tickets. They also receive information about special offers and discount codes via email. Passengers are responsible for checking in at the ports and ensuring their details match those on the passenger list
- Journey Details such as passport and issuing country, itinerary of the journey
- Ticket details, the details of this provided could be the ticket type such as a single or round trip, member of the passengers, and delivery type such as e ticket or posted
Podcasts ?
PODCASTS: A podcast is a downloadable. audio file, usually on a certain topic like sports and it can be listened to when convenient to the user.
Advantages:
- Podcasts are not usually recorded live so they can be edited and uploaded at a certain time each week.
- Podcasts can be listened to when convenient for the user, so they cant miss it and can catch up when it is best for them
- Podcasts are becoming more and more popular, so the possible audience base is growing
Disadvantages:
- It takes time to record a podcast, especially if they need to be edited such as to remove mistakes
- It can be difficult to build up an audience directly from a podcast.
- Podcasts should be on a topic that interests people and spoken in an engaging way
Delivery Tickets/ E tickets ?
Delivery tickets are tickets that are for a certain event which is delivered. E tickets are tickets that are sent via email with the receipt.
Advantages:
- It is sent through email so it is a fast and instant way of sending information over to an individual
Disadvantage:
- E ticket emails can be sent into the spam which may cause problems
Passenger Lists ?
The passenger list is the category of lists or information on a group of individuals, identifiable information
What are the advantages of passenger lists?
Important information can be visually seen, meaning it conveys the message it is meant to convey
What is the disadvantage of passenger list?
A disadvantage includes - If information is written incorrectly problems can occur so the information of the passenger lists needs to be accurate to increase its reliability
What are Blogs?
Blogs : Blogs are used to share information with like minded individuals, such as those who enjoy the same hobbies and beliefs Blogs can feature multimedia such as text, images, videos and links to other sites
Advantages of Blogs:
You can share information with followers in the format of text, images and videos
Blogs and vlogs can unite people with similar interests such as a cookery blog or a travel blog
Disadvantages of blogs:
Takes a lot of effort and time to create a post, especially if videos need to be edited before posting
Potential customers could be lost of blogs aren’t updated regularly
Accuracy ?
Accuracy: Information must be accurate and free from errors. Inaccurate information can lead to misunderstandings and can cause problems for both PHIH and its customers
Timeliness?
TIMELINESS: Information must be provided in a timely manner to be useful. Customers need to know the latest update about their travel plans, such as changes in the schedule, weather conditions, or any disruptions in the service. PHIH needs to ensure that its information is up to date and provided to customers in a timely manner
Relevance ?
RELEVANCE: Information must be relevant to the customers needs and preferences. PHIH needs to provide information that is useful to customers, such as details about local attractions, hotels and restaurants. This information can enhance the customer experience and encourage them to use PHIHs services in the future
Completeness?
COMPLETENESS: information must be complete and include all relevant details. For instance PHIH needs to provide complete information about the departure and arrival times, the duration of the journey, the facilities on board and the terms and conditions of the ticket
Consistency?
CONSISTENCY: Information must be consistent across different platforms and channels. For example the information provided on the website must be consistent with the information provided by customer service representatives. Inconsistencies can lead to confusion and mistrust.
Accessibility?
ACCESSIBILITY: Information must be easily accessible to customers. PHIH needs to provide information through various channels such as the website, mobile apps, social media, and email. Customers should be able to access the information they need, whenever and wherever they need it
