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CMS1000 - Communication and Scholarship > Exam Revision > Flashcards

Exam Revision Flashcards

1
Q

Linear Communication Model

A

Aka: transmission model
Intentional communication
Described as mechanical process
Sender, receiver, code, channel, noise

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2
Q

Interactive Communication Model

A

First realised feedback

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3
Q

Transactional Communication Model

A

Relationship based
Transaction and negotiation
Ongoing process

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4
Q

Feedback

A

Two-way nature of communication

Used to tailor and adjust messages

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5
Q

Context

A

Situational
Temporal
Historical
Sociocultural

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6
Q

Critical Thinking

A 
Analysis 
Reasoning 
Evaluation 
Decision Making 
Problem Solving
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7
Q

Argument - Sound/Unsound

A 
Sound= valid/true argument 
Unsound= valid/not true
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8
Q

Argument - Deductive/Inductive

A 
Deductive = consistent logic
Inductive = building evidence
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9
Q

Fallacies

A

Weakness in argument

Aka = “errors in truth”

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10
Q

Lateral/Vertical Thinking

A

Lateral - creative thinking

Vertical - logical thinking

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11
Q

Audience Analysis

A

Psychographic

Demographic

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12
Q

Perception

A

Selection
Organise
Meaning/interpretation

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13
Q

Written Communication - Redundancy

A

Detracts from conciseness of writing

Looks clumsy - “very simple”

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14
Q

Written Communication - Formal Style/Tone

A

Use of third person

Objective

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15
Q

Self Awareness

A 
Monitoring 
Perception Checking
Self Reflection 
- consciousness 
- level of awareness of ourselves
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16
Q

Self Disclosure

A

Develops interpersonal relationships

Imparting personal information to others

17
Q

Johari Window

A 
Four Quadrants 
1 - open self
2 - blind self
3 - hidden self
4 - unknown self
Self Awareness
18
Q

Aggressive Relating

A

Manipulation
Deceit
Lies
Sabotage

19
Q

Assertive Relating

A

The ability to say no without breaking the relationship

20
Q

Passive Relating

A

Avoidance behaviour

Try keeping the peace

21
Q

Definition of a group

A

A small collection of people who share a common goal or interest

22
Q

Leadership Styles

A 
Authoritarian 
Paternalistic/Supervisory 
Democratic/Participative
Laissez-Faire (hands off)
Transformational
23
Q

Oral Presentation Visual Aids

A 
PowerPoint 
Photo
Video
Handouts 
Prezi
24
Q

Oral Presentation Delivery

A

1-2 practices
Know material
Reduce pace
Be prepared

25
Q

Non-verbal communication codes

A

Intrinsic - biological signals
Iconic - masking feelings
Arbitrary - socially constructed signals (thumbs up)

26
Q

Types of Nonverbal Communication

A 
Kinetics - body movements/gestures
Proxemics - closeness/distance 
Chronemics - time
Paralinguistics - above the word/not what said, but how
Semiotics - appearance
Haptics - touch
Olfactics - smell
27
Q

Ethnocentrism

A

Making judgements about other cultures and cultural beliefs

28
Q

Cultural literacy and practice

A

Understanding of own culture and that of others

29
Q

Intrapersonal barriers

A

Barriers that lie within the self

Within our own minds

30
Q

Intrapersonal Distortive Barriers

A 
Perception 
Anxiety/Stress
Unrealistic Expectations 
Cognitive 
Self-defeating 
False Attribution
31
Q

External/Physical Barriers

A

Auditory interference
Lack of access to resources/computers/internet
Visual distractions
Uncomfortable environmental conditions (hot/cold)

32
Q

Semantic Barriers

A

Different understandings of the meaning of words

33
Q

Emotional Intelligence (EI)

A 
Important in successful communication 
Empathy 
Emotional awareness 
Resilience 
Self control
34
Q

Effective Listening

A

Can be affected by status and/or gender
Involves the mind
Perception

35
Q

Positive Attitude and Beliefs

A

Believing in ourselves
Seeking advice and/or support
Motivation

36
Q

Communication Planning

A

Task analysis
Execute/monitor responsivity
Audience Analysis
Task evaluation

37
Q

Redundancy in communication

A

Repetition in messages

Can be used to overcome physical/cultural barriers

CMS1000 - Communication and Scholarship (1 decks)

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