Exam Questions

Question 0

Who is the Managing Director of Lotus Travel Group?

Answer 0

Peter Stephens

Question 1

What does CRS stand for with regards to Aztec?

Answer 1

Central Reservation System

Question 2

What does a green call signify on Aztec? And a yellow one?

Answer 2

Green- new call. Yellow - repeat call

Question 3

Visas are typically required for where? Name as many places as you can. Where can this information be found (for British passport holders) within Aztec?

Answer 3

Australia, USA, Cuba, Vietnam, China, India, Turkey

Question 4

What does APIS stand for and what information would be required?

Answer 4

Advance Passenger Information System. Full names, DOB, Nationality, Residency. Passport number, date of issue, country of issue

Question 5

What is an ESTA required for and relates to visiting what country?

Answer 5

For holidays of up to 90 days in the USA and instead of filling in a green form. Required to complete at least 72 hours for flying. Customers fill in themselves. Similar data as APIS but also includes questions about health and illegal activity etc.

Question 6

What is a stopover?

Answer 6

Staying for at least 24 hours to or from final destination. Charges and permission to do so depends on ticket

Question 7

What is a transit?

Answer 7

Typically less than 24 hours and may require a visa in some locations

Question 8

What is an STPC?

Answer 8

An enforced stop due to no same day connection. Accommodation must be requested but may be basic.

Question 9

What would a recommended minimum connection time be in the USA following an international flight but before a domestic flight?

Answer 9

3 hours. More if two airports are in same city such as JFK, EWR.

Question 10

What are the charges for using the following cards? Debit card, MasterCard credit, Visa credit, American Express, Corporate Card

Answer 10

Debit £0
Mst £1.95%
Visa £1.95%
Amex £2.25%
Corp £2.25%

Question 11

Name the two business accounts available

Answer 11

Airplus Account (£40k to £250k spend)
AMEX BTA (bus travel acc) £25k to £2,000,000 COMPANY TURNOVER

Question 12

Scheduled bookings, especially flight only. Can I take a deposit?

Answer 12

Yes. if outside 10 weeks and if ticketing deadline not imminent. Fare is not guaranteed until paid in full. If an IT fare booked, price is protected

Question 13

Maximum of cash we can take?

Answer 13

£10,000

Question 14

Minimum cheque clearance time?

Answer 14

21 days

Question 15

Common fraud indicators? (There are 6)

Answer 15

Immediate departure. 
No landline
Multiple card attempts
Not bothered about price
Common fraud destinations
Using someone else's card

Question 16

Can a deposit be taken for a charter flight?

Answer 16

No

Question 17

Can a deposit be taken for a budget flight?

Answer 17

No

Question 18

NETT fares. What do black, red, a funny coloured purple and green represent?

Answer 18

Seat only, IT fare, Companion and Round The World

Question 19

FQD tab. What does it show?

Answer 19

It shows the full CAT35 fare display in Amadeus for the airline/destination/dates you have chosen.

Question 20

What do you type to display the full itinerary in Amadeus? And Worldspan?

Answer 20

RT

*A

Question 21

What does \FM do in either Worldspan or Amadeus?

Answer 21

Creates the itinerary for NETT fares into Aztec.