Exam Questions

Question 1

The marketing team is asked to provide branding and messaging for email templates to be used
throughout the customer support process.
In which two locations can the System Administrator implement customer-facing email templates
with respect to Cases?
Choose 2 options.

Answer 1

Support Reps’ Send Email options
Case Auto-response Rules

Question 2

Ursa Major Solar has selected report folders that are shared with a small group of users who are
on Lightning Experience. The administrator needs to prevent these users from customizing the
information in the reports.
What should the administrator do to achieve this goal?

Answer 2

Lock report filters.

Question 3

How should the System Administrator implement biweekly notifications for Sales Reps that include
Opportunities that need attention based on the Opportunity Owner’s last login, past due
Opportunities, and all Opportunities that have not been updated in the last 30 days?

Answer 3

Create Opportunity Update Reminders

Question 4

What are two Initial Submission Actions in an Approval Process?
Choose 2 options.

Answer 4

Rule actions can take place immediately or can be time based.
Rules can be evaluated when records are created or edited.

Question 5

At Universal Containers, a user’s department determines which fields the user can see and edit on
opportunities. For example, users on the sales team can edit all fields on the opportunity, while
users on the support team have read-only access to these fields.
In which location is field-level security controlled for users on these teams?

Answer 5

Profile

Question 6

Ursa Major Solar needs to fulfill the following requirements:
A custom object must be created to capture account survey data.
Users need the ability to select an account from the survey record and view related surveys
on the account record.
Which two actions can an administrator configure to meet these requirements?
Choose 2 options.

Answer 6

Create a lookup relationship field on the survey object.
Put the survey related list on the account page layout.

Question 7

Ursa Major Solar has a million new Account records to upload into Salesforce.
What is the recommended method for uploading this data?

Answer 7

Utilize the Data Loader.

Question 8

What two valid assignee options should an administrator use to configure case assignment rules?

Answer 8

User & Queue

Question 9

A user’s profile can be controlled by which three settings?

Answer 9

Security at the field-level
Record type assignment
Assigned apps

Question 10

A Delegated Administrator at Universal Containers cannot edit the Created Date field for the
Account record.
What reason should the System Administrator give for why this is occurring?

Answer 10

This is a System Audit field and it is Read-Only for existing records

Question 11

Universal Containers sells through many different reseller networks. Each reseller’s deals are
tracked on separate opportunities. The sales manager is concerned that the pipeline report is not
accurate due to multiple opportunities for the same end customer.
How should the sales process be modified to ensure opportunities are not double-counted in the
pipeline?

Answer 11

Change the forecast category to Omitted on the duplicate opportunities.

Question 12

Which two changes are tracked in the Setup Audit Trail?
Choose 2 options.

Answer 12

Resetting a user’s password
Using the Data Import Wizard

Question 13

At Ursa Major Solar, Sales representatives use a custom report type for Account reports. New
fields have been created on the Account Object. An administrator needs to report on the newly
created fields.
What should the administrator do to achieve this goal?

Answer 13

From the Custom Report Type, Edit Layout, then add the new fields to the report.

Question 14

Ursa Major Solar recently acquired a company whose sales team has a unique sales process, with
stages that are different from the current setup of stages in Salesforce.
The Chief Technology Officer (CTO) has decided that the new sales team should NOT change
their process at all.
What should the administrator do to incorporate the new sales team’s process?

Answer 14

Create new values for the opportunity stage field; create a new sales process assigned to a custom record
type for the new sales team.

Question 15

A new approval process is being adapted by Ursa Major Solar. After an opportunity has been
approved, the contract is sent to the customer for signature as the final step in that process.
How can the administrator implement this functionality?

Answer 15

Install an app from the AppExchange.

Question 16

Universal Containers uses an Auto-numbering system to uniquely identify each support request.
They want customers to know this number as soon as possible.
Which two features should the System Administrator implement to allow customers have quick
access to this information?
Choose 2 options.

Answer 16

Auto-response Rules
Self-service Portal

Question 17

Universal Containers wants to create a Workflow Rule to send an email alert to members of its
Board of Directors, none of whom use Salesforce.
How many of the board members can be added to a single Email Alert?

Answer 17

Up to 5 additional email addresses can be added to the Email Alert.