Exam prep 2 Flashcards
Choose the correct order of incident priority beginning with the most to least important.
A. Incident Stabilization Life Safety, Property Conversation
B. Incident Stabilization, property conservation, life safety
C. Life safety, incident stabilization, property conservation
D. Life Safety, Property Conversation, incident stabilization
C. Life safety, incident stabilization, property conservation
Your duty regarding policies is to:
A. Understand and consistently apply them to the job
B. Develop your own unwritten policies
C. Impose them upon selected employees
D. Determine and select only those which are relevant
A. Understand and consistently apply them to the job
An effective leader will resolve conflicts among subordinates by:
A. Imposing an arbitrary solution to the problem
B. Smoothing over the problem
C. Confronting the issue directly
D. It describes the conditions of employment
C. Confronting the issue directly
Which best describes the term, collective bargaining?
A. Evidence from both sides in a dispute are presented
B. A third party is hired to meet separately with each side in a conflict
C. It is a process of negotiation
D. It describes the conditions of employment
C. It is a process of negotiation
Which statement is true with regard to grievance procedures?
A. Grievance procedures are usually seperate from the labor-management agreement
B. An employee who feels that they have received unjust discipline can file a grievance
C. Chief officers must be aware of the grievance procedures in effect in their organization, whereas company officers do not.
D. The grievance must identify which policy was not followed
D. The grievance must identify which policy was not followed
When dealing with an unethical dilemma, you should:
A. Recognize and define the problem
B. Immediately report the issue directly to the fire chief
C. Verbally counsel the employee to ensure the incident does not reoccur
D. Declare responsibility for the employee’s actions
A. Recognize and define the problem
The first step in the planning process is to:
A. Determine the best response
B. Identify/define the problem
C. Select/generate
D. Generate alternative solutions
B. Identify/define the problem
While receiving a citizen’s complaint, you should:
A. Challange the validity of the complaint
B. Identify the nature of the complaint
C. Delegate the issue to a subordinate
D. Immediately refer the citizen to the chief
B. Identify the nature of the complaint
Data that describes the characteristics of a community and its population segments is:
A. Demographics
B. Social factors
C. Cultural definitions
D. Social classes
A. Demographics
Demographic information of your community can be obtained from the:
A. City utility bills
B. County tax commission
C. United States census
D. Community outreach office
C. United States census
Perhaps the most important aspect of delivering a public education program is to:
A. Focus on the needs of your audience
B. Keep cost down so the program can be used by other
C. Identify yourself with your audience and change attitudes
D. Develop community awareness
A. Focus on the needs of your audience
One of the first skills required of company officers when dealing with irate citizens is:
A. To be able to react quickly
B. Effective listening
C. To make a referral to a supervisor
D. Stop the citizen’s irate behavior immediately
B. Effective listening
Customer service/satisfaction focuses on:
A. Meeting and exceeding expectations
B. Taking whatever action is necessary to ensure the customer is satisfied
C. Ensuring the cost of service delivery is adequate and justifiable
D. Well-documented needs/actions surveys
A. Meeting and exceeding expectations
If a complaining citizen is irrupted or upset, you must:
A. Call the police for back-up
B. Remain calm and in control
C. Report the incident to the chief
D. Ignore the situation until the citizen goes away
B. Remain calm and in control
Which statement is true regarding written policies and procedures?
A. They are essential for the effective and efficient operation of the organization
B. Once written, they are seldom revised
C. They are usually developed by the fire chief
D. The company officer is only responsible for enforcing policies and procedures
A. They are essential for the effective and efficient operation of the organization
Using a decision-making process after defining a problem with a fire department policy, you should:
A. Identify several alternatives
B. Solve the problem
C. Implement the solution
D. Immediately correct actions
A. Identify several alternatives
If a complaining citizen is irritated or upset, you must:
A. Call the police for back-up
B. Remain calm and in control
C. Report the incident to the chief
D. Ignore the situation until the citizen goes away
B. Remain calm and in control
Which statement is true regarding written policies and procedures?
A. They are essential for the effective and efficient operation of the organization
B. Once written, they are seldom revised
C. They are usually developed by the fire chief
D. The company officer is only responsible for enforcing policies and procedures
A. They are essential for the effective and efficient operation of the organization
Using a decision-making process after defining a problem with a fire department policy, you should:
A. Identify several alternatives
B. Solve the problem
C. Implement the solution
D. Immediately correct actions
A. Identify several alternatives
Producing a well-written report requires the use of:
A. Sentences written in the passive voice
B. Facts not opinions
C. Technical abbreviations
D. Long sentences containing many commas
B. Facts not opinions
Written or formal communications are a direct reflection on the author and the department, therefore, they should be:
A. Lengthy, technically, accurate and comprehensive
B. Accurate and professional in appearance
C. Short, descriptive, and double-spaced
D. Accurate, concise, and signed by the legal staff
B. Accurate and professional in appearance
Press releases should be prepared for the media by the:
A. Incident Commander
B. Public Information Officer
C. Safety Officer
D. Fire Marshal
B. Public Information Officer
A(n)____________ budget details the major equipment or building purchases the department plans to make.
A. Zero-base
B. Line item
C. Capital
D. Operating
C. Capital
A(n)____________ budget provides details on recurring expenses within the department.
A. Operating
B. Capital
C. Revenue
D. Long-term
A. Operating
A (n) ___________ budget splits money into several categories for the daily operation of the fire department.
A. Operating
B. Capital
C. Long-term
D. Integrative
A. Operating
A fire department’s capital budget:
A. Divides money into several accounts for day-to-day operations
B. Details major purchases
C. Sets performance standards for each program area.
D. Contains funds for equipment and building
B. Details major purchases
In a(n) ________ budget, items are expected to last more than one year.
A. Capital
B. Operating
C. Line-item
D. Program
A. Capital
In many organizations, personnel costs represent as much as ________ percent of the operating budget.
A. 50
B. 60
C. 80
D. 90
D. 90
Which step in the budget process occurs first
A. Evaluation
B. Implementation
C. Preperation
D. Planning
D. Planning
Severe fire code violations found during a pre-incident/pre-emergency facility survey should be:
A. Overlooked
B. Referred to fire prevention
C. Sited for correction within 30 days
D. Immediately corrected
D. Immediately corrected
Your first priority during a pre-incident/pre-emergency survey is:
A. Property Conservation
B. Building Construction
C. Life Safety
D. Gathering owner’s information
C. Life Safety
The placard system for ID of the Hazards of Material for Emergency Response follows NFPA standards:
A.1001
B. 1021
C. 1760
D. 704
D. 704
It is common for an inspection to begin at the:
A. Highest level downward
B. Interior
C. Lowest level upward
D. Exterior
D. Exterior
Floor plans drawn during surveys should:
A. Include only furniture
B. Include the layout of individual floors
C. Include property conservation considerations
D. Show a cross-section of construction features
B. Include the layout of individual floors
Building occupancy and code requirements are reviewed in the _______ step of the inspection.
A. Preparation
B. Final
C. Review
D. Reporting
A. Preparation
____________ are designed to ensure that recommendations made in the inspection report are followed.
A. Enforcement procedures
B. Surprise visits
C. Follow-up inspections
D. Citations
C. Follow-up inspections
Occupancy type classification used as offices, service type, or professional transactions are classified as :
A. Assembly
B. Factory
C. Business
D. Educational
C. Business
When an occupant is notified of the existence of a violation, the occupant should be:
A. Verbally notified when to expect a follow-up inspection
B. Allowed a minimum of two weeks before a rein inspection occurs
C. Notified in writing when a follow inspection will be made
D. Informed of the cost of fines relating to the violation
C. Notified in writing when a follow inspection will be made
If an exit door is obstructed, the hazard should be corrected:
A. Before the inspection team leaves the premises
B. Within a reasonable scheduled time
C. Before the opening of the next business day
D. Within two business days
A. Before the inspection team leaves the premises
In the content of an inspection report, it is important for the writer to:
A. Develop a table of contents
B. Develop a form
C. Create a report that is accurate
D. Develop a conclusion
C. Create a report that is accurate
Before beginning an inspection, you should:
A. Notify the building inspector
B. Review previous inspections
C. Notify the chief
D. Review the construction plans
B. Review previous inspections
Follow-up inspections are a means to:
A. Develop replans
B. Ensure code compliance
C. Detect hazards previously missed
D. Document violations
B. Ensure code compliance
Which best describes the Type 1 building construction?
A. Ordinary
B. Fire-resistive
C. Noncombustible
D. Heavy timber
B. Fire-resistive
The Type V classification of building construction includes:
A. Wood Frame
B. Ordinary
C. Non-combustible
D. Heavy Timber
A. Wood Frame
Life safety information in a building survey and preincident planning is collected to assure:
A. Protection of occupants
B. Location of hazards
C. NFPA compliance
D. Location of stored material
A. Protection of occupants
When conducting a building inspection or pre-incident survey, you should with the:
A. Lowest floor
B. Highest floor
C. Exterior
D. Roof
C. Exterior
A pre-incident survey is essential for:
A. Devising tactical objectives
B. Maintaining the unity of command
C. Maintaining resource systems
D. Determining the emergencies most likely to occur
D. Determining the emergencies most likely to occur
In pre-incident planning, an estimate of the _____________ fire flow for the building should be developed to detect any deficiencies in the water supply.
A. Residual
B. Average
C. Reliable
D. Probable
C. Reliable
