Exam Prep Flashcards
Sample questions
The Fire Officer has access to sensitive documents, including exposure and injury reports. What ensures that these documents are kept secure?
a. Reports are kept in a secure location with access provided to only senior officers
b. complying with all freedom of information requests in a timely manner
c. Reports and related information are kept confidential with access to only those personnel with a legal right
d. Report filing and storage is delegated to subordinate firefighters to mitigate liability concerns
C. Reports and related information are kept confidential with access to only those personnel with a legal right
During an incident, a fire officer notices that an exit door is blocked in an assembly occupancy. Which principle of life safety does the blocked door highlight?
A. Means of Egress
B. Building services
C. Fire Protection Systems
D. Compartmentation
A. Means of Egress
How can cultural diversity impact the success of the fire service?
A. Avoids inclusion in the fire service organization
B. Creates language barriers encountered during fire station tours
C. Improves smoke alarm program development
D. Promotes proactive relationships between the fire service and the community
D. Promotes proactive relationships between the fire service and the community
Which of the following is part of the five C’s for effective radio communication?
A. Having the capacity to command an emergency scene
B. Developing an incident action plan and communicating it to personnel face to face
C. Developing clear, concise and confident messages
D. Ensuring a conscious awareness of all warm zone hazards at an emergency
C. Developing clear, concise and confident messages
What are the five C’s for effective radio communications?
A. Conciseness, clarity, confidence, control, capability
B. Control, corrosiveness, capability, confidence, cooperation
C. Control, capability, chemistry, codes, cleanliness
D. Conciseness, control, cleanliness, capability, confidence
A. Conciseness, clarity, confidence, control, capability
Understanding, remembering and evaluating are components of which interpersonal communication skill?
A. Scheduling
B. Report Writing
C. Listening
D. Lecturing
C. Listening
Which of the following identify leadership and decision making styles?
A. Group and supervisory
B. Independent and situational
C. Democratic and transformational
D. Formal and operational
C. Democratic and Transformational
A leader must acquire techniques to allow them to effectively assign tasks. The skills approach identifies what required skills?
A. Adaptation, knowledge, self-confidence
B. Personnel, organizational, procedural
C. Human, conceptual, organizational
D. Technical, human, conceptual
D. Technical, human, conceptual
During a training evolution, the fire officer considers the sender, the message and the receiver. What are these components of?
A. Chains of command
B. Active listening
C. Communication model
D. Training procedures
C. Communication model
What is a lack of clear language or visual distractions considered during verbal communications?
A. Vocal tone
B. Attending
C. Opportunities
D. Interference
D. Interference
Upon recognizing signs and symptoms of a stress related behavioral concern with a crew member, what first reaction is considered appropriate for a fire officer to take?
A. Assume the crew member is not fit for duty
B. Connect with the employee to best understand and support the concern
C. Document the issue and provide a report to their superior officer
D. Wait to see if the concern progresses over time
B. Connect with the employee to best understand and support the concern
A reasonable suspicion is made from factual evidence that a crew member is contravening the organization’s zero tolerance policy on substance abuse while on-duty. What immediate action does the fire officer take?
A. Interview other crew members to determine if the crew member is suffering from stress in their personal or professional life
B. Refer the crew member to the employee assistance program
C. Provide for and ensure the safety of the crew member and immediately notify a senior officer or the fire chief
D. Counsel the employee and ask for specific details about their situation
C. Provide for and ensure the safety of the crew member and immediately notify a senior officer or the fire chief
A procedure outlines the steps that must be performed in order to properly follow an organizational policy. What is a policy?
A. Quality of an organization’s relationship with individuals who have contact with the organization
B. Organizational guide that is developed and adopted as a basis for decision making
C. Doctrine holding individuals responsible ethically for actions they may take or do not take with foreseen results
D. Statement that identifies a general philosophy
B. Organizational guide that is developed and adopted as a basis for decision making
A supervisor used S.M.A.R.T. (specific, measurable, action oriented, relevant and time-sensitive) as a guide for which activity?
A. Developing an initial radio report
B. Creating a performance evaluation template
C. Formulating an administrative procedure
D. Establishing goals and objectives
D. Establishing goals and objectives
What is the first step in the planning process model?
A. Implement
B. Develop
C. Identify
D. Design
C. Identify
Community Risk Reduction (CRR) are created to identify and prioritize local risks, followed by programs that mitigate hazards to public safety. What are important components of CRR plans?
A. Disaster preparedness programs, home safety plans and fire station tours
B. Fire incident reporting, records management and budget preparations
C. Fire and life safety programs, surveys and public presentations
D. Public education on fire safety, private fire safety programs and fire service training presentations
C. Fire and life safety programs, surveys and public presentations
A local citizen comes into the fire station upset and complaining about the fire apparatus air horn/siren sounding all day and night, disrupting them. How does the fire officer address this concern?
A. Listen to the citizen and offer to investigate by following department policies
B. Promise that the situation will never happen again
C. Direct the citizen to contact city/town hall to express their concern and leave the fire station
D. Dismiss the concern as an overreaction, and let the citizen know that nothing can be done
A. Listen to the citizen and offer to investigate by following department policies
A fire officer has responded to an incident in which the department standard operating procedures (SOP’s) did not adequately address the needs of the incident. What is the first step in revising the SOP?
A. Forward the concerns to the joint health and safety committee
B. Forward the concerns to the fire chief
C. Deviate from the SOP
D. Identify the problem or concern
D. Identify the problem or concern
How can a fire officer reinforce the importance of following policy?
A. Assume all policy violations require immediate disciplinary action
B. Enforcing only those policies that hey feel are relevant
C. Believing that all personnel are aware of every policy and all of their details
D. Acting as a role model and following policy themselves
D. Acting as a role model and following policy themselves
How does the fire officer support the budgetary needs for training equipment in the fire service?
A. Seeking approval after purchasing equipment
B. Ordering equipment quickly, without justifying its requirement
C. Dismissing the equipment needed and making the assumption that another member of the organization will address the issue
D. Identifying equipment needed and justifying its requirement
D. Identifying equipment needed and justifying its requirement