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Apple Device Support Exam Prep > Exam Prep > Flashcards

Exam Prep Flashcards

1
Q

You’re reviewing the manual page for the defaults command in Terminal. What should you do to exit a manual page in the Terminal window?

A. Press the Esc key
B. Press the Control-X keys
C. Type Exit and Press the Return key
D. Press the Q key

A

D. Press the Q key

https://support.apple.com/guide/terminal/get-started-pht23b129fed/2.14/mac/14.0

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2
Q

What are two features of two-factor authentication for a personal Apple ID?

A. It uses a four-digit passcode to access a user’s account.
B. It ensures that only the account’s owner can access the account.
C. It requires a special app on the trusted device.
D. It doesn’t require the Apple ID password.
E. It can be accessed on trusted devices.

A

B. It ensures that only the account’s owner can access the account.
E. It can be accessed on trusted devices.

https://support.apple.com/en-us/102660

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3
Q

Which device can you use to unlock your Mac computer’s screen saver and approve authentication requests from macOS and other apps?

A. HomePod
B. iPhone
C. iPad
D. Apple Watch

A

D. Apple Watch

https://support.apple.com/guide/mac-help/unlock-your-mac-with-apple-watch-mchl4f800a42/mac

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4
Q

You’re ready to transfer a sysdiagnose from your iPad to your Mac. Where in System Settings can you locate the log file on iPad?

A. Logging > Debug Logging
B. General > Analytics & Improvements > Analytics Data
C. Privacy & Security > Analytics & Improvements > Analytics Data
D. Analytics > Analytics Data

A

C. Privacy & Security > Analytics & Improvements > Analytics Data

https://it-training.apple.com/tutorials/support/sup075

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5
Q

You’re experiencing odd behavior with a Custom App on your iPad. How should you gather information about the app issue?

A. Turn on debug logging.
B. Open Apple Configurator for iPhone and run diagnostics.
C. Turn on advanced analytics.
D. Gather a sysdiagnose.

A

D. Gather a sysdiagnose.

https://it-training.apple.com/tutorials/support/sup075

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6
Q

Which folders normally appear at the root level of the storage volume in the Finder on a Mac?

A. Applications, Documents, System, and Users
B. Library, Network, System, and Volumes
C. Documents, Library, System, and Users
D. Applications, Library, System, and Users

A

D. Applications, Library, System, and Users

https://support.apple.com/guide/mac-help/folders-that-come-with-your-mac-mchlp1143/mac

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7
Q

How many days do you have to recover deleted files from iCIoud Drive?

A. 15
B. 45
C. 60
D. 30

A

D. 30 days

https://support.apple.com/guide/icloud/recover-deleted-files-mmae56ea1ca5/icloud

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8
Q

ACME, Inc. wants to ensure that iPhone and iPad backups created with Apple Configurator on a Mac are encrypted and protected with a password. Which action in Apple Configurator should you select to create password encrypted backups?

A. Actions > Prepare, then select Encrypt Backups
B. Actions > Apply > Backup Password
C. Actions > Advanced > Encrypt
D. Actions > Advanced > Enable Encrypted Backups

A

D. Actions > Advanced > Enable Encrypted Backups

https://support.apple.com/guide/apple-configurator-mac/enable-encrypted-backups-cad20618e8a5/mac

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9
Q

You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore process is taking longer than you expect. Which menu option should you choose to see current activity in Apple Configurator?

A. View > Activity
B. View > Show Status Bar
C. Actions > Open Activity
D. Window > Activity

A

D. Window > Activity

https://support.apple.com/guide/apple-configurator-mac/view-log-messages-and-activity-cad35876148/mac

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10
Q

Which four storage formats can the Files app read and write to on iPhone and iPad devices?

A. MS-DOS (FAT)
B. Mac OS Extended (HFS+)
C. NTFS
D. APFS
E. ExFAT
F. ZFS

A

A. MS-DOS (FAT)
B. Mac OS Extended (HFS+)
D. APFS
E. ExFAT

https://support.apple.com/en-ca/guide/ipad/ipad75b7b23f/ipados

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11
Q

Scenario
Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.

Select the setting in the sidebar that Andre should turn on to access to iCIoud Drive on his Mac.

A

On MacOS 13.3 or later: Choose Apple menu > System Settings, click [your name] at the top of the sidebar, click iCloud, click iCloud Drive, then turn on Sync this Mac. Click Apps Syncing to iCloud Drive, then turn on Keynote

https://support.apple.com/en-ca/guide/icloud/mmcdd3425536/icloud

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12
Q

Scenario
You would like to access files stored in iCIoud Drive on your Windows PC at work. What should you do to access these files on your PC?

A. Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.
B. Download iCIoud for Windows and set it up with your Apple ID.
C. Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.

A

B. Download iCIoud for Windows and set it up with your Apple ID.

https://support.apple.com/en-ca/guide/icloud-windows/icwddbc813bd/icloud

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13
Q

Which App Store app should you use to reset your Apple ID password when you use a friend’s or family member’s iPhone or iPad?

A. Apple ID Manager
B. Apple Reset
C. Apple ID Support
D. Apple Support

A

D. Apple Support

https://support.apple.com/en-ca/HT201487

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14
Q

Select the setting in the sidebar that you should use to delete a user on your Mac.

A

Users & Groups

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15
Q

Match the user types on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

A

https://support.apple.com/en-ca/guide/mac-help/mchl3e281fc9/mac

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16
Q

How do you view log messages grouped by activity in Console on a Mac?

A. Click the Activities button in the Console toolbar.
B. Control-click the process window and select Group by Activity.
C. Add:activity to a search string in the Console search field.

A

A. Click the Activities button in the Console toolbar.

https://support.apple.com/en-ca/guide/console/cnsl6df527d3/mac

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17
Q

How should you view live log messages using Console on your Mac?

A. Select Log Reports in the sidebar, click the log message, and choose View > Expand Selected Row.
B. Select system.log in the sidebar, click the log message, and choose View > Expand Selected Row.
C. Select Mac in the sidebar, then click info from the toolbar.
D. Select Mac in the sidebar, then click Start Streaming.

A

D. Select Mac in the sidebar, then click Start Streaming.

https://support.apple.com/en-ca/guide/console/cnsl1012/mac

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18
Q

Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?

A. Console
B. Disk Utility
C. System Information
D. Activity Monitor

A

D. Activity Monitor

https://support.apple.com/en-ca/guide/activity-monitor/actmntr43452/mac

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19
Q

How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?

A. Choose Terminal from the Utilities menu.
B. Choose Startup Security Utility from the Utilities menu.
C. Choose Enter Full Screen from the Window menu.
D. Choose Install Log from Console > Log Reports.

A

D. Choose Install Log from Console > Log Reports.

https://it-training.apple.com/tutorials/support/sup145

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20
Q

What should you do in the app’s Get Info window if your Mac with Apple silicon doesn’t recognize a needed app plug-in when you open the app?

A. Select the “Open using Rosetta” checkbox for the plug-in.
B. Select the “Open using Rosetta” checkbox for the app.
C. Choose Universal from the Kind pull-down menu for the app.
D. Choose Universal from the Kind pull-down menu for the plug-in.

A

B. Select the “Open using Rosetta” checkbox for the app.

https://support.apple.com/en-us/102527

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21
Q

What should you do if an app on your iPhone stops responding?

A. Delete the app, then redownload from the App Store.
B. Reset all settings.
C. Restart the device.
D. Force the app to close and reopen the app.

A

D. Force the app to close and reopen the app.

https://support.apple.com/en-us/HT201398

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22
Q

Match the macOS library resources listed on the left to the descriptions on the right by dragging responses to the correct target areas. Responses may be used once, more than once, or not at all.

A

https://developer.apple.com/library/archive/documentation/FileManagement/Conceptual/FileSystemProgrammingGuide/MacOSXDirectories/MacOSXDirectories.html

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23
Q

What allows a Mac with Apple silicon to use apps and other software like plug-ins, add-ons, and extensions that were written for Intel-based Mac computers in macOS?

A. Mac Catalyst
B. Rhapsody
C. Rosetta 2
D. Universal Binary

A

C. Rosetta 2

https://support.apple.com/en-us/102527

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24
Q

Scenario
You’re troubleshooting a third-party app that frequently quits on your Mac. You’ve determined that the issue occurs across all user accounts. What should be your next step in troubleshooting the app’s issue?

A. Create a new file.
B. Upgrade to the latest version of the app.
C. Remove the -/Library/Preferences/application name preference file.
D. Reinstall or upgrade macOS.
E. Troubleshoot application preferences.

A

B. Upgrade to the latest version of the app.

https://support.apple.com/en-us/102152

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25
Q

Which two locations are app preference files typically stored on a Mac?

A. /Users/Preferences
B. ~/Library/Preferences
C. ~/Library/Logs
D. /Library/Application Support/Preferences
E. /Library/Preferences

A

B. ~/Library/Preferences
E. /Library/Preferences

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26
Q

Which iPadOS feature should you configure to hide your personal email in the Mail app while you’re at work?

A. Do Not Disturb
B. Focus filter
C. Shortcut automation
D. Focus schedules

A

B. Focus filter

https://support.apple.com/guide/mail/use-focus-filters-mlhlea372421/mac

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27
Q

Which app should you configure to get live image descriptions of your surroundings on iPhone?

A. Camera
B. Magnifier
C. Scanner
D. Settings
E. Photos

A

B. Magnifier

https://support.apple.com/guide/iphone/receive-image-descriptions-surroundings-iphcad5c9027/ios

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28
Q

ACME, Inc. allows users to lock sensitive and private notes they keep on their iPad devices.

Which two authentication methods can they use to lock a note in the Notes app? (Select TWO responses)

A. PIN code
B. Apple ID password
C. Device passcode
D. Secure token
E. Notes password

A

C. Device passcode
E. Notes password

https://support.apple.com/guide/ipad/lock-notes-ipadcee11420/ipados

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29
Q

Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.

Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

A. Display Zoom
B. True Tone
C. ColorSync
D. Reference Mode

A

D. Reference Mode

https://support.apple.com/en-us/111792

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30
Q

You use Apple Watch 6 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.

Which iPhone feature can you use to help you see and operate Apple Watch more easily?

A. Apple Watch Mirroring
B. Ask Siri
C. Voice Over
D. Audio Descriptions

A

A. Apple Watch Mirroring

https://support.apple.com/guide/watch/apple-watch-mirroring-apd890848603/watchos

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31
Q

You attempt to start up a Mac with Apple silicon to recoveryOS, but a lock icon appears on the screen and you’re asked to enter a password. What is the most likely reason that this screen appears?

A. Your Mac is enrolled in an MDM solution and has a FileVault password set.
B. Your Mac has a security policy set that disallows access to recoveryOS.
C. Your Mac is enrolled in an MDM solution and has a recoveryOS password set.
D. Your Mac has a Startup Utility password set.

A

D. Your Mac has a Startup Utility password set.

https://support.apple.com/guide/mac-help/what-is-the-startup-security-utility-on-mac-mchlf5346320/mac

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32
Q

Which macOS Recovery feature is available ONLY on Mac computers with Apple silicon from the macOS Recovery Utilities menu in macOS?

A. Recovery diagnostics
B. Recovery log
C. Share disk
D. Startup Security Utility

A

D. Startup Security Utility

https://support.apple.com/guide/mac-help/what-is-the-startup-security-utility-on-mac-mchlf5346320/mac

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33
Q

How do you start up in safe mode on a Mac with Apple silicon?

A. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. When the startup options window appears, release the power button.
B. Connect to power, then shut down your Mac. Press and hold the power button for three seconds, then remove power for at least 10 seconds.
C. Shut down your Mac. then quickly press the power button three times. Wait until the startup options window appears.
D. Shut down your Mac. Press and hold the power button on your Mac until “Loading startup options” appears. Select a volume. Press and hold the Shift key, then click Continue in Safe Mode. The computer restarts automatically.

A

D. Shut down your Mac. Press and hold the power button on your Mac until “Loading startup options” appears. Select a volume. Press and hold the Shift key, then click Continue in Safe Mode. The computer restarts automatically.

https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac

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34
Q

How do you start up into fallback recoveryOS on a Mac with Apple silicon?

A. From a shutdown state, double-press and hold the power button.
B. From a shutdown state, press and hold the power button.
C. From a shutdown state, press and release the power button.
D. Start up in recoveryOS, then hold Shift while selecting the startup volume.

A

A. From a shutdown state, double-press and hold the power button.

https://support.apple.com/guide/security/boot-modes-sec10869885b/web

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35
Q

Match the startup icons on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

A

https://support.apple.com/en-us/102675

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36
Q

Use this image to answer the question.

What should you do if you forgot your passcode and your iPhone is disabled?

A. Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.
B. Force shutdown your iPhone and wait 10 seconds, then turn it back on.
C. Wait until the Forgot Passcode? message appears, then follow the instructions.
D. Connect your iPhone to your Mac, then use Apple Configurator to revive the device.

A

C. Wait until the Forgot Passcode? message appears, then follow the instructions.

https://support.apple.com/en-us/105039

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37
Q

Which screen indicates that iPhone is in recovery mode and ready to be updated or restored?

A

https://support.apple.com/en-asia/HT204306

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38
Q

You want to protect your Mac from unwanted contacts from other computers.

Which action should you take to protect your Mac while it’s connected to the internet?

A. Go to System Settings > Privacy & Security > Lockdown Mode, then click Turn On.
B. Go to System Settings > Network > Firewall, then turn on Firewall.
C. Go to Safari Settings > Privacy, then enable Hide IP address from trackers.
D. Go to Safari Settings > Privacy, then enable Prevent cross-site tracking.

A

B. Go to System Settings > Network > Firewall, then turn on Firewall.

https://support.apple.com/en-asia/guide/mac-help/mh34041/mac

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39
Q

After Krista installed some new apps, her Mac became slow and unresponsive. She asks if you can help resolve the issue.

Which resource should you use to examine processes running on Krista’s Mac and check how they’re affecting its performance?

A. Console
B. Diagnostic Reporting
C. Activity Monitor
D. System Information

A

C. Activity Monitor

https://support.apple.com/en-asia/guide/activity-monitor/actmntr43452/mac

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40
Q

Use this image to answer the question.

Why is the screen sharing service disabled with the message “This service is currently unavailable”?

A. TCP and UDP ports 5900 are currently blocked on this network.
B. An internet connection is currently unavailable.
C. Screen sharing is being controlled by the remote management service.
D. Screen sharing is being controlled by the remote login service.

A

C. Screen sharing is being controlled by the remote management service.

https://support.apple.com/en-asia/guide/mac-help/mh14070/mac

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41
Q

Which macOS and iPadOS feature lets you use your iPad to extend or mirror the display on your Mac?

A. Universal Control
B. Screen Sharing
C. Sidecar
D. Stage Manager

A

C. Sidecar

https://support.apple.com/en-us/102597

42
Q

Which three peripherals can you share between iPad and Mac when using Universal Control?

A. Trackpad
B. Apple Pencil
C. Keyboard
D. Touch ID
E. Mouse

A

A. Trackpad
C. Keyboard
E. Mouse

https://support.apple.com/en-us/102459

43
Q

Which Apple program should you join if you’re in charge of testing your organization’s infrastructure and its ability to work with the Apple software before public release?

A. Design for IT
B. Apple Developer Program
C. Apple Seed for IT
D. Apple Developer Enterprise Program

A

C. Apple Seed for IT

https://beta.apple.com/it

44
Q

Which three things happen to web browsing when Lockdown Mode is turned on for iPhone?

A. Only Apple approved websites can be viewed.
B. Web fonts might not be displayed.
C. Certain complex web technologies are blocked.
D. Images might be replaced with a missing image icon.
E. Safari is removed from the Home Screen.

A

B. Web fonts might not be displayed.
C. Certain complex web technologies are blocked.
D. Images might be replaced with a missing image icon.

https://support.apple.com/en-us/105120

45
Q

Select the setting in the sidebar that you should use to turn on firewall on your Mac.

A

Network

46
Q

Select the setting in the sidebar that you should use to turn on Lockdown Mode.

A

Privacy & Security

47
Q

Scenario
You’re setting up a new MacBook Pro to replace your current MacBook. Both Mac computers are using the current version of macOS.

Which utility should you use to move data from your current MacBook to your new Mac using Setup Assistant?

A. Migration Assistant
B. Transfer Data
C. Time Machine
D. Transfer Information

A

A. Migration Assistant

https://support.apple.com/en-us/102613

48
Q

Scenario
You’re migrating your Windows PC to a new Mac.
Which software should you download on your Windows PC to aid the migration process?

A. PC Mover
B. Windows Migration Assistant
C. Transfer Protocol
D. Migration Wizard

A

B. Windows Migration Assistant

https://support.apple.com/en-us/HT204087

49
Q

Scenario
You’re using Migration Assistant to transfer your account named “Andre” from your current MacBook Pro to your new iMac. The iMac is already configured with an account also named “Andre.”

What happens with Migration Assistant if the account names are the same on both Mac computers?

A. You need to manually rename your old account before proceeding with Migration Assistant.
B. The account on the new iMac is automatically updated with the contents of the old account.
C. On the new iMac, a new account is automatically created and named “Andre (1).”
D. You’re asked to either rename the old account or replace the one already on the iMac.

A

D. You’re asked to either rename the old account or replace the one already on the iMac.

https://support.apple.com/en-us/102613

50
Q

Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?

A. Restart both devices and try again.
B. Turn off Bluetooth and Wi-Fi to avoid interference when discovering devices.
C. Connect both devices to Wi-Fi and make sure that they’re placed near each other.
D. On your current device, go to Settings > Bluetooth and select your new device from the list of options.

A

A. Restart both devices and try again.

https://support.apple.com/en-my/HT210216

51
Q

Which Wireless Diagnostics window should you use to see a live view of current Wi-Fi signal strength, quality, and rate?

A. Logs
B. Diagnostics
C. Performance
D. Monitor

A

D. Monitor

https://it-training.apple.com/tutorials/support/sup110

52
Q

Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks?

A. WPA Personal
B. WPA3 Enterprise
C. WPA3 Transitional
D. WPA3 Personal

A

B. WPA3 Enterprise

https://support.apple.com/guide/deployment/distribute-certificates-depcdc9a6a3f/web

53
Q

Scenario.
You configured a VPN server that supports the L2TP over IPSec protocol. You would like to add the VPN configuration to your Mac.

Which action menu option should you use to manually configure VPN in Network settings?

A. Add Service
B. Manage Virtual Interfaces
C. Set Service Order
D. Add VPN Configuration

A

D. Add VPN Configuration

54
Q

Which VPN protocols can you manually configure in macOS System Settings?

A. L2TP over IPSec, SSTP, and IKEv2
B. L2TP over IPSec, Cisco IPSec, and IKEv2
C. Wireguard, Cisco IPSec, and IKEv2
D. L2TP over IPSec, Cisco IPSec, and OpenVPN

A

B. L2TP over IPSec, Cisco IPSec, and IKEv2

https://support.apple.com/guide/mac-help/set-up-a-vpn-connection-on-mac-mchlp2963/mac

55
Q

Select the setting in the sidebar that you should you use to copy the password of a known Wi-Fi network.

A

Network

56
Q

Match the Wi-Fi menu bar icons on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

A

https://support.apple.com/guide/mac-help/wi-fi-menu-icons-on-mac-mchlcedc581e/14.0/mac/14.0

57
Q

Which macOS resource displays the status of network interfaces in a dynamic list?

A. VPN settings
B. Network settings
C. Internet Accounts settings
D. Wireless Diagnostics

A

B. Network settings

58
Q

Use this image to answer the question.

What does this iPhone Privacy Warning message indicate?

A. Limit IP Address Tracking is disabled for this network
B. iOS has detected a spoofed MAC address on the network
C. Private Wi-Fi Address is disabled for this network
D. Local network access is enabled for a third-party app

A

C. Private Wi-Fi Address is disabled for this network

https://support.apple.com/en-us/HT202068

59
Q

Which Apple technology lets you wirelessly connect to a printer without downloading or installing any drivers?

A. AirPrint
B. Printer Sharing
C. ePrint

A

A. AirPrint

https://support.apple.com/en-us/HT201311

60
Q

Scenario.

Melody’s Mac has multiple printers configured.

Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

A. Printers > Advanced
B. Privacy & Security > Profiles
C. Printers & Scanners > Advanced
D. General > Sharing > Printer Sharing

A

B. Privacy & Security > Profiles

61
Q

How do you reset the printing system from Printers & Scanners settings on a Mac?

A. Control-click the printer, then choose Reset Printing System from the shortcut menu.
B. Choose Printer Setup Utility > Reset printing system.
C. Select all items, move them to the Trash, and refresh the screen.
D. Select all the printers in the Printers list, then click Delete (-).

A

A. Control-click the printer, then choose Reset Printing System from the shortcut menu.

62
Q

Select THREE responses.

Which three conditions might require you to enter your passcode instead of using Face ID?

A. The passcode has been entered incorrectly 5 times.
B. The device was in sleep for more than 8 hours.
C. The device has just been turned on or restarted.
D. The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn’t unlocked the device in the last 4 hours.
E. The device hasn’t been unlocked for more than 48 hours.

A

C. The device has just been turned on or restarted.
D. The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn’t unlocked the device in the last 4 hours.
E. The device hasn’t been unlocked for more than 48 hours.

https://support.apple.com/en-us/102381

63
Q

How many times does Face ID attempt a face match before requiring you to enter a passcode?

A. Seven
B. Three
C. Five
D. Ten

A

C. Five

https://support.apple.com/en-us/102381

64
Q

Use this image to answer the question.

How do you get to this screen on iPhone?

A. Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.
B. Press the side button then one of the volume buttons. The Emergency Call slider appears.
C. Rapidly press the volume up button five times. The Emergency Call slider appears.
D. Press and hold the side button, then drag the Emergency Call slider to call emergency services.

A

A. Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

65
Q

How many fingerprints can you enroll on iPad Air (4th generation)?

A. Two
B. Ten
C. Three
D. Five

A

D. Five

https://support.apple.com/en-us/102528

66
Q

How should you force your Mac to reinitialize a peripheral device’s connection and reload any peripheral-specific drivers?

A. Connect the peripheral to a USB hub.
B. Unplug and reconnect the peripheral.
C. Unplug other devices on the same bus.
D. Connect the peripheral to another Mac.

A

B. Unplug and reconnect the peripheral.

67
Q

Scenario.

You’re trying to connect a podcasting microphone to your MacBook Air. You’re using the Apple USB-C Digital AV Multiport Adapter connected to a standard USB A to B cable that connects to the microphone. You open Sound in System Settings and click the input tab. but the microphone doesn’t appear in the sound input device list.

What should you use to verify that your Mac has successfully connected to the microphone?

A. The microphone’s power light
B. VoiceOver Utility > Sound > Input Device > USB CODEC
C. System Information > Hardware > USB
D. The device driver settings

A

C. System Information > Hardware > USB

68
Q

Scenario.

You were asked to prepare to upgrade your organization’s entire iPhone inventory to iOS 17. Your current inventory includes these devices:

  • iPhone SE (2nd generation)
  • iPhoneX
  • iPhone SE (3rd generation)
  • iPhone 6s
  • iPhone 7
  • iPhone 8

Select THREE responses.

Which three iPhone models should you replace to prepare for the iOS 17 upgrade?

A. iPhone X
B. iPhone 7
C. iPhone 6s
D. iPhone SE (2nd generation)
E. iPhone SE (3rd generation)
F. iPhone 8

A

B. iPhone 7
C. iPhone 6s
F. iPhone 8

https://support.apple.com/guide/iphone/iphone-models-compatible-with-ios-17-iphe3fa5df43/ios

69
Q

Use this image to answer the question.

Which iPad model is compatible with Apple Pencil (2nd generation)?

A. iPad (9th generation)
B. iPad Pro (10.5-inch)
C. iPad mini (6th generation)
D. iPad Air (3rd generation)

A

C. iPad mini (6th generation)

https://support.apple.com/en-us/108937

70
Q

Select THREE responses.

Which three steps should you take if your iPad stops responding to your keyboard or trackpad that’s connected with the Smart Connector?

A. Go to Settings > General > Trackpad & Mouse > Reset.
B. Restart your iPad.
C. Remove any other iPad case or cover.
D. Contact AppleCare.
E. Update your iPad to the latest version of iPadOS.

A

E. Update your iPad to the latest version of iPadOS.
C. Remove any other iPad case or cover.
B. Restart your iPad.

https://support.apple.com/en-us/108983

71
Q

Which wireless feature allows you to use your iPhone to provide wireless internet access to your Mac without a password?

A. Preferred Networks
B. Auto Locations
C. Instant Hotspot
D. Carrier Services

A

C. Instant Hotspot

https://support.apple.com/en-us/109321

72
Q

What does your Mac use to broadcast its location information after you turn on Find My when it’s offline or in sleep mode?

A. Ultra Wideband (UWB)
B. Emergency SOS
C. Wi-Fi
D. Bluetooth

A

D. Bluetooth

https://support.apple.com/en-gb/guide/security/sec6cbc80fd0/web

73
Q

Which Find My feature is available ONLY on MacBook models with Apple silicon?

A. Notify When Found
B. View Location
C. Remote Erase
D. Notify When Left Behind

A

D. Notify When Left Behind

https://support.apple.com/en-us/102414

74
Q

Scenario.

Nisha’s iPad doesn’t charge. She’s using the original Apple power adapter and cable that came with her iPad.

Select THREE responses.
Which three troubleshooting steps should you try to resolve this issue?

A. Force restart her iPad.
B. Make sure that the device isn’t too hot or too cold.
C. Try charging with a different power adapter and cable.
D. Back up the device, then erase all content and settings.
E. Enable Optimized Battery Charging in the iPad settings.

A

A. Force restart her iPad.
B. Make sure that the device isn’t too hot or too cold.
C. Try charging with a different power adapter and cable.

https://support.apple.com/en-us/102612

75
Q

Scenario.

Antonio recently bought his iPhone 14 Pro Max. It’s taking over an hour to charge the device to 50% using his 5W USB power adapter that came with his previous iPhone.

Why can’t Antonio fast charge his iPhone?

A. Fast charging iPhone 14 Pro Max to 50% takes more than 60 minutes.
B. Fast charging requires a 61W or higher power adapter.
C. Fast charging requires a 20W or higher power adapter.
D. Fast charging isn’t supported on iPhone 14 Pro Max.

A

C. Fast charging requires a 20W or higher power adapter.

https://support.apple.com/en-us/HT208137

76
Q

Scenario.

You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad.

How can you configure your iPad to automatically download and install the App Store apps you bought on your iPhone?

A. In Settings, tap App Store and tap to turn on App Downloads.
B. In the iTunes Store, tap Settings and tap to turn on Automatic Downloads.
C. In the App Store, tap Settings and tap to turn on App Downloads.
D. In Settings, tap General > Software Update > Automatic Updates.

A

A. In Settings, tap App Store and tap to turn on App Downloads.

https://support.apple.com/guide/iphone/manage-purchases-settings-and-restrictions-iph3dfd91de/ios

77
Q

Which service should you use to grant access to your Apple account to others after your death?

A. Apple ID Proxy
B. Legacy Contact
C. Account Successor
D. Forever Apple ID

A

B. Legacy Contact

https://support.apple.com/en-us/102631

78
Q

Select the setting in the sidebar that you should use to turn on FileVault.

A

Privacy & Security

https://support.apple.com/guide/mac-help/protect-data-on-your-mac-with-filevault-mh11785/mac

79
Q

Select THREE responses.

Which three scenarios cause Apple File System (APFS) volumes to generate encryption keys?

A. During user creation
B. At first user login on the Mac
C. During the first macOS boot sequence
D. During the first user’s password creation
E. After erase content and setting

A

A. During user creation
B. At first user login on the Mac
D. During the first user’s password creation

https://support.apple.com/guide/deployment/use-secure-and-bootstrap-tokens-dep24dbdcf9e/web

80
Q

What MUST you do before you reach the macOS Recovery options when your Mac with Apple silicon has FileVault or Activation Lock turned on?

A. Access the Startup Security Utility and enter the administrator’s six-digit passcode to unlock the system.
B. Enter the FileVault recovery key, then select an administrator user account.
C. Log in using the administrator’s Apple ID and two-factor authentication.
D. Select one of the displayed administrator accounts, then provide the account’s password.

A

D. Select one of the displayed administrator accounts, then provide the account’s password.

81
Q

Select TWO responses.

Which two ways can you use to reset a FileVault password on a Mac?

A. Authenticator app
B. Using a trusted device
C. Recovery key
D. SMS verification code
E. iCIoud account and password

A

C. Recovery key
E. iCIoud account and password

https://support.apple.com/guide/mac-help/protect-data-on-your-mac-with-filevault-mh11785/mac

82
Q

Scenario.

ACME, Inc.’s administrators are planning to switch to an eSIM exclusive environment. Users are upgrading their iPhone with models that support ONLY eSIM.

Which feature MUST ACME’S carrier support so that users can seamlessly continue to use their lines with eSIM-only iPhone models?

A. eSIM Plan Transfer
B. eSIM Quick Transfer
C. eSIM Convert
D. eSIM Carrier Transfer

A

B. eSIM Quick Transfer

https://support.apple.com/en-us/HT212780

83
Q

Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

A. Message Viewer
B. Network Diagnostics
C. Wireless Diagnostics
D. Connection Doctor

A

D. Connection Doctor

(Reference resource is not available at the moment, as Apple is re-writing their manual for Sonoma still and it sucks)

84
Q

Where should you go in macOS to limit AirPlay Receiver ONLY to devices signed in to your Apple ID?

A. Go to System Settings > General > AirDrop & Handoff, then select Current User for the “Allow AirPlay for” option.
B. Open the AirPlay app from the Utilities folder, then select Current User for the “Allow AirPlay for” option.
C. Go to System Settings > Privacy & Security, then select Apple ID for the “Allow AirPlay for” option.
D. Go to System Settings, then select Apple ID for the “Allow AirPlay for” option in the Sharing settings.

A

A. Go to System Settings > General > AirDrop & Handoff, then select Current User for the “Allow AirPlay for” option.

https://support.apple.com/guide/mac-help/set-up-your-mac-to-be-an-airplay-receiver-mchleee00ec8/mac

85
Q

How should you schedule an email to send in Mail on iPhone?

A. Tap Settings > Mail > Schedule and configure the send date and time.
B. Touch and hold the mail body and configure the send date and time.
C. Touch and hold the send button and set the send date and time.
D. Tap the calendar icon in the mail menu bar and configure the send date and time.

A

C. Touch and hold the send button and set the send date and time.

https://support.apple.com/guide/mail/send-an-email-mlhlp1121/mac

86
Q

How many incorrect password attempts does a Managed Apple ID allow before you’re locked out of the account?

A. Seven
B. Five
C. Three
D. Ten

A

D. Ten

https://support.apple.com/guide/apple-business-manager/use-managed-apple-ids-axm78b477c81/web

87
Q

Which Wi-Fi authentication settings does Apple recommend for better security for Wi-Fi routers and access points?

A. WPA3 Personal or WPA Personal
B. WPA3 Personal or WPA/WPA2
C. WPA3 Personal or WPA2/WPA3 Transitional
D. WPA2/WPA3 Transitional or WEP Transitional Security Network

A

C. WPA3 Personal or WPA2/WPA3 Transitional

https://support.apple.com/guide/security/secure-access-to-wireless-networks-sec8a67fa93d/web

88
Q

Which feature allows you to share your screen during a FaceTime Call?

A. Stage Manage
B. SideCar
C. SharePlay
D. AirPlay Receiver

A

C. SharePlay

https://support.apple.com/guide/iphone/shareplay-watch-listen-play-iphb657eb791/ios

89
Q

Which IP address might indicate a DHCP issue?

A. 10.0.1.17
B. 169.254.47.72
C. 192.168.17.12
D. 172.27.13.47

A

B. 169.254.47.72

https://it-training.apple.com/tutorials/support/sup105

90
Q

What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

A. The password hasn’t been updated in the last 90 days.
B. The password is reused on another website.
C. The password appeared in a data leak.
D. It’s a commonly used password or it’s easily guessed.
E. You have multiple or duplicate passwords listed for the website.

A

B. The password is reused on another website.
C. The password appeared in a data leak.
D. It’s a commonly used password or it’s easily guessed.

https://support.apple.com/en-lb/guide/security/sec7f0432063/web

91
Q

Select the setting in the sidebar that you should use to turn on Find My on your Mac.

A

On MacOS 13.3 or later: Choose Apple menu > System Settings, click [your name] at the top of the sidebar, click iCloud, click “Show More Apps…”, then click Find My Mac

92
Q

Which two types of Activation Lock are available to organizations?

A. Individual-linked
B. Device-linked
C. User-linked
D. Personal
E. Organization

A

C. User-linked
E. Organization

https://support.apple.com/en-lb/guide/deployment/depf4ab94ef1/web

93
Q

Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?

A. Restore
B. Revive
C. Update
D. Erase all Content and Settings

A

B. Revive

https://support.apple.com/en-lb/guide/apple-configurator-mac/cad367dc4593/mac

94
Q

Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

A

https://support.apple.com/en-gb/guide/apple-configurator-mac/cadf1802aed/mac

95
Q

What happens when you restore a Mac with Apple silicon with Apple Configurator?

A. It updates the firmware and recoveryOS, and erases and installs macOS.
B. It restores the system state from before a corrupted battery drain.
C. It recovers data from a Time Machine snapshot on the internal storage.
D. It forces the Mac to perform any pending software updates.

A

A. It updates the firmware and recoveryOS, and erases and installs macOS.

https://support.apple.com/en-lk/guide/apple-configurator-mac/apdd5f3c75ad/mac

96
Q

Which setting should you check to find out if ACME manages her iPhone?

A. Privacy & Security > Device Management
B. Control Center > Device Profile
C. General > Software Update
D. General > VPN & Device Management
E. General > Profile & Device Management

A

D. General > VPN & Device Management

https://support.apple.com/en-us/102291

97
Q

Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

A
98
Q

Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?

A. APFS (Encrypted)
B. Mac OS Extended (Encrypted)
C. APFS
D. MacOS Extended

A

D. MacOS Extended

99
Q

Scenario.

ACME, Inc. suffered a power loss while you were upgrading to a major version of macOS on your Mac Studio. The Mac now shows only a black screen. You tried to revive the computer using Apple Configurator for Mac, but the revive was unsuccessful.

Which Apple Configurator action should you try next on your Mac Studio?

A. Erase All Content and Settings
B. Update
C. Revive Device
D. Prepare
E. Restore

A

E. Restore

100
Q

ACME, Inc. wants all users to see mounted servers in the Finder by default.
Which terminal command should you use to modify the Finder preferences to display mounted servers?

A. defaults read com.apple.finder ShowMountedServersOnDesktop true
B. defaults cat com.apple.finder ShowMountedServersOnDesktop true
C. defaults write com.apple.finder ShowMountedServersOnDesktop true
D. defaults append ShowMountedServersOnDesktop com.apple.finder true

A

C. defaults write com.apple.finder ShowMountedServersOnDesktop true

Apple Device Support Exam Prep (1 decks)

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