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MGMT 3005 > Exam One > Flashcards

Exam One Flashcards

1
Q

What is Organizational Behavior?

A

Interdisciplinary field dedicated to understanding and managing people at work

Managing yourself and others inside and outside the organization.

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2
Q

What are the three weaknesses of Common Sense to avoid and be aware of?

A

Overreliance on hindsight, Lack of rigor, & Lack of objectivity.

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3
Q

What are Person Factors?

A

Infinite characteristics that give individuals their unique identities

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4
Q

What are Situation Factors?

A

Elements outside us that influence what we do, the way we do it, and the ultimate results of our actions.

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5
Q

What are the three levels of OB?

A

Individual; Group/Team; Organizational

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6
Q

What is Selection Criteria?

A

Solution based on bottom-line profits, you and your classmates or coworkers, your organization’s reputation with customers or the community, your values, and ethical implications.

Means finding answers or making decisions based on how much money a company makes, how it looks to customers and the community, what you and your team believe in, and whether it’s the right thing to do. Basically, it’s about balancing profit with values and reputation.

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7
Q

What is Consequences?

A

Solution based on who wins and who loses, ideal versus practical options, perfection versus excellence, and superior versus satisfactory results.

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8
Q

What is Choice Process?

A

Solution based on who will participate in choosing the solution.

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9
Q

What percentage of employers caught false information on resumes or applications?

A

85%

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10
Q

What are the consequences of Unethical Behavior?

A

Damages relationships, erodes trust, and makes it difficult to influence others and conduct business.

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11
Q

Name Examples of Unethical Behavior

A

College students cheating on an exam, steroid use in MLB, and the College Admissions Bribery scandal

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12
Q

What did studies found by grad students show about student cheating?

A

Peer behavior was by far the strongest predicator of student cheating, followed by severity of penalties and certainty of being reported.

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13
Q

When are students more likely to cheat?

A

if their classmates cheat and they think the probability of being caught is small

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14
Q

What Workplace Attitudes are tracked by Managers?

A

Organizational Commitment
Perceived Organizational Support
Job Satisfaction
Employee Engagement

Tracked attitudes include various aspects of employee behavior and satisfaction.

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15
Q

What are the Three components of attitudes?

A

Affective, Cognitive, and Behavioral

Attitudes consist of these three components that influence our perceptions and behaviors.

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16
Q

What is the Affective Component?

A

“I feel”, our feelings or emotions about a given object or situation.

This component focuses on the emotional aspect of attitudes.

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17
Q

What is the Cognitive Component?

A

“I believe”, our beliefs or ideas about an object or situation.

This component relates to our thoughts and beliefs regarding a specific object or situation.

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18
Q

What is the Behavioral Component?

A

“I intend”, how we intend or expect to act toward someone or something.

This component pertains to our actions and intentions towards objects or situations.

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19
Q

What Factors contribute to Employee Engagement?

A

Person Factors; Situation Factors

Employee engagement is influenced by personal characteristics and external circumstances in the workplace.

20
Q

What are Values?

A

Abstract ideals that guide our thinking and behavior across all situations. (more broad than attitudes)

21
Q

What are Attitudes?

A

Represent our feelings or opinions about people, places, and objects and range from positive to negative.

22
Q

Difference between attitudes & behavior in the workplace?

A

attitudes = motivation & job involvement;

behaviors = job performance & turnover

23
Q

What is Organizational Citizenship Behavior?

A

Individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of an organization.

where employees go above and beyond their job duties to help the company. These actions aren’t required and usually don’t get them any official rewards, but they make the workplace better for everyone.

24
Q

Examples of Organizational Citizenship Behavior:

A
  1. Constructive statements about the department.
  2. Expression of personal interest in the work of others.
  3. Suggestions for improvement.
  4. Training of new people.
  5. Respect for the spirit as well as the letter of housekeeping rules.
  6. Care for organizational property.
  7. Punctually and attendance well beyond standard or enforceable levels.
25
Q

Turnover can be what two things for an organization?

A

positive and negative

turnover in an organization is when employees leave their jobs and need to be replaced. It can happen for various reasons, like finding a new job, retirement, or being let go.

26
Q

What is Cognitive dissonance?

A

Psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions (ideas, beliefs, values, and emotions).

27
Q

Extroversion, Agreeableness, Conscientiousness, Emotional stability, & Openness to experience all make up what

A

5 Big personality dimensions

28
Q

What is Extroversion?

A

Outgoing, talkative, sociable, assertive.

dimension indicates how outgoing and social a person is

Example sentence: She is known for her extroversion at social events.

29
Q

What is Agreeableness?

A

Trusting, good-natured, cooperative, softhearted.

measures how friendly, compassionate, and cooperative someone is

Additional information: People with high levels of agreeableness tend to be easy to get along with.

30
Q

What is Conscientiousness?

A

Dependable, responsible, achievement-oriented, persistent.

reflects how organized, responsible, and dependable someone is

Example sentence: His conscientiousness helped him achieve his career goals.

31
Q

What is Emotional stability?

A

Relaxed, secure, unworried.

reflects how prone a person is to stress and negative emotions.

Additional information: Emotional stability is important for maintaining mental well-being.

32
Q

What is Openness to experience?

A

Intellectual, imaginative, curious, broad-minded.

sees how open-minded, creative, and willing to try new things person is

Example sentence: Her openness to experience led her to travel to new countries and try new things.

33
Q

What are the Core self-evaluations (CSESs)?

A

Self-efficacy, self-esteem, locus of control, & emotional stability.

Additional information: Core self-evaluations play a significant role in shaping individuals’ perceptions of themselves.

34
Q

What is Self-efficacy?

A

“I can do that”, is a person’s belief about his or her chances of successfully accomplishing a specific task.

Example sentence: His self-efficacy motivated him to take on challenging projects.

35
Q

What is Self-esteem?

A

“Look in the mirror”, general belief about your self-worth.

Example sentence: Building self-esteem is essential for maintaining a positive self-image.

36
Q

What is Locus of control?

A

Relatively stable personality characteristic that describes how much personal responsibility we take for our behavior and its consequences.

Example sentence: People with an internal locus of control tend to believe they have control over their own lives.

37
Q

What is Emotional Intelligence (EI)?

A

Ability to monitor your own emotions and those of others, to discriminate among them, and to use this information to guide your thinking and actions.

Example sentence: Developing emotional intelligence can lead to better relationships and decision-making.

38
Q

When dealing with stress what should you do?

A

prioritize.

No additional information.

39
Q

What will allow you to have better skills and be more intelligent, regardless of any intelligence that is perceived to be “inherited from birth”?

A

more constructive thinking, reasoning, and problem solving.

40
Q

What are some Behaviors that align with Effective Leadership?

A

Assigning specific tasks to group members, Telling others they have done well, Setting specific goals for the group, Letting other group members make decisions, Trying to get the group to work as a team, & Maintaining definite standards of performance.

41
Q

What is the Fundamental Attribution Bias?

A

Reflects our tendency to attribute another person’s behavior to his or her personal characteristics, rather than situation factors.

For example, if someone is late, you might think they’re careless, instead of considering they might have faced unexpected traffic. It’s basically a tendency to overlook external factors and focus on personal traits.

42
Q

What is the Self-Serving Bias?

A

Represents our tendency to take more personal responsibility for success than for failure.

Additional information: People with self-serving bias often attribute their successes to their own abilities and efforts, while failures are blamed on external factors.

43
Q

What is Ethnocentrism?

A

Feeling that an individual’s cultural rules and norms are superior to or more appropriate than the rules and norms of another culture.

Example sentence: His ethnocentrism makes it difficult for him to accept other cultural practices.

44
Q

What is Psychological safety?

A

Reflects the extent to which people feel free to express their ideas and beliefs without fear of negative consequences.

45
Q

An employee’s attributions for his or her own performance have dramatic effects on what?

A

motivation, performance, and personal attitudes such as self-esteem.

46
Q

What is Glass Ceiling?

A

An invisible but absolute barrier than prevents individuals, such as women or minorities, from advancing to higher-level positions.

MGMT 3005 (4 decks)

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