Exam One

Question 1

public view about nursing

Answer 1

• HIGHLY TRUSTED
• has been ranked FIRST in HONEST & ETHICS (ex. 2001 - firemen)

Question 2

how were nurses viewed during the PANDEMIC?

Answer 2

as HEROES!; fighting to save lives despite the conditions

Question 3

how were nurses portrayed in the 1930s?

Answer 3

known as ANGELS OF MERCY
- seen in media and art; portrayed as smart, compassionate - a “holy vocation”

Question 4

how were nurses potrayed in the 1940s

Answer 4

• heroines; known as war heroes - USS Higbee
• had to deal with low salaries and bad conditions at home

Question 5

how were nurses potrayed in the 1970s?

Answer 5

• negatively and seen in the sexual revolution
  MASH

Question 6

how should nurses approach social media?

Answer 6

• be CAUTIOUS ABOUT COMMENTS REGARDING PROFESSION AT ALL
• do not friend patients or families
• DO NOT POST PICS OF PATIENTS

Question 7

when do nurses communicate?

Answer 7

with PATIENTS, FAMILIES< COWORKERS<, PHYSICIANS etc…

Question 8

what are the FIVE ELEMENTS OF COMMUNICATION?

Answer 8

• WHO RELAYS MESSAGE
• WHAT IS THE MESSAGE
• HOW IS THE MESSAGE RELAYED
• WHO IS THE MESSAGE BEING RELAYED TO
• WHAT EFFECT OCCURS WHEN MESSAGE IS RELAYED

Question 9

active listening

Answer 9

The process of hearing what others are saying
with a sense of seriousness and discrimination.

Question 10

conflict

Answer 10

An experience in which there is simultaneous arousal of two or more incompatible motives

Question 11

filtration

Answer 11

Unconscious exclusion of extraneous stimuli.

Question 12

negative communication

Answer 12

Behaviors that block or impair effective
communication

Question 13

positive communication

Answer 13

Behaviors that enhance effective
communication

Question 14

perception

Answer 14

the manner in which one sees reality

Question 15

interpretation

Answer 15

receiver’s understanding of the MEANING of the communication

Question 16

describe VERBAL COMMS

Answer 16

• same words can have diff. meaning
• diff. tones or inflections affect the meaning
  diff. attitudes

Question 17

nonverbal comms

Answer 17

• use of facial expression
• the presence or even absence of it; eye contact, posture etc…
• how one dresses/possessions

Question 18

what are POSITIVE COMMUNICATION TECHNIQUES (7)?

Answer 18

• OPENESS
• EMPATHY
• SUPPORTIVENESS
• POSITIVENESS
• EQUALITY
• DEVELOPING TRUST/PROMISES
• USING I MESSAGES
• EMPATHY

Question 19

clarifying info

Answer 19

Sender should ask for feedback to be certain the receiver is correctly interpreting what is being said

Question 20

what type of body language should one have?

Answer 20

• an OPEN STANCE
• leaning towards patient

Question 21

what are CLOSED COMM STYLES?

Answer 21

• asking direct YES or NO QUESTIONS
• limiting response questions
• CROSSING ARMS
• AVOIDING EYE CONTACT
• turning away/moving from patient

Question 22

blocking

Answer 22

when nurse responds with NONCOMMITTAL or GENERAL ANSWERS
- not responding to VALID FEARS OR CONCERNS

Question 23

false assurances

Answer 23

showing lack of CONCERN OR KNOWLEDGE OF SITUATION

Question 24

conflicting behavior

Answer 24

• behavior does not match message; opposite

Question 25

ad hominem abusive

Answer 25

argument that ATTACKS PERSON INSTEAD OF ISSUE

Question 26

appeal to emotion

Answer 26

attempt to manipulate other people’s emotions in order to avoid real issue

Question 27

red herring

Answer 27

intro of irrelevant topic to distract attention from issue

Question 28

what are some ways we distract ourselves from actually listening?

Answer 28

• framing answer even if patient is not done talking
• environmental disturbances
• preexisting concerns

Question 29

describe ONLINE ETIQUETTE

Answer 29

• DO NOT SAY ANYTHING ONLINE THAT YOU WOULD NOT SAY FACE TO FACE
• TMI
• WRITE WITH CLARITY
• respect others and their privacy
• once on the internet, stays forever
• patients have RIGHT TO PRIVACY + CONFIDENTIALITY

Question 30

how do women & men communicate differently?

Answer 30

WOMEN;
- work towards compromise/often preserve relations
- value comms

MEN;
- work towards winning
- communicate with purpose/goal
- more aggressive with focus

Question 31

empathy

Answer 31

feeling what the other person is feeling; seeing situation as they see it