Exam Mistakes

Question 1

Lewin’s 3-step model: STEP 1

Answer 1

unfreeze:
involves preparing the business and its people for change by establishing the sense that change is needed in order to address a challenge or opportunity that is present in the market.

Question 2

Lewin’s 3-step model: STEP 2

Answer 2

change:
- occurs after the business has established the need for change and planned its strategies
- it involves implementing a proposed change (or changes) in order to transform the business and shift it from its current state to a future, desired state.

Question 3

Lewin’s 3-step model: STEP 3

Answer 3

refreeze:
- occurs after the business has implemented its proposed change or changes
- and involves implementing new structures, practices and policies that anchor a change into the business so that it
does not revert to previous habits.

Question 4

what determines the appropriateness of the tasks?

Answer 4

• the nature of the tasks
• time
• experiance of employees
• manager preference

Question 5

what is global outsourcing?

Question 6

what is global sourcing of inputs?

Answer 6

the strategy where an operations manager will seek the most cost-efficient materials and other resources countries
overseas.

Question 7

what is overseas manufacturing?

Answer 7

overseas manufacture is the production of a good in a country that is different from the location of the business’s headquarters.

Question 8

similarities between entitlement and trasition considerations

Answer 8

• both may require a need for union involvement
• both can contribute to a business’s labour expenses
• both apply during the termination process