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Supply Chain Man > Exam May > Flashcards

Exam May Flashcards

1
Q

5 elements of process view

A

Input/Outtput
Flow Unit
Network of activities/buffers
Resources
Info structure

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2
Q

Customer Value Proposition

A

A set of benefits that the firm offers to customers

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3
Q

Process competencies
4 examples

A

Determines the product attributes that the process is good at supplying
Cost = total cost of producing and delivering

Flexibility = Scope and volume, coping with fluctuation of demand

Quality = Delivering quality

Flow Time = total time needed to transform a flow unit from in to ouput

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4
Q

Describe Job Structure

A

Where small batches of a variety of custom products are made
tex: general hospitals or consultancy firms

  • High adaptablility
  • Produces a wide range
  • High quality
  • High variable cost
  • Difficult product tracing
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5
Q

Describe Flow Shop Structure

A

Where there is a small variety produced in large amounts. Mass Production.

  • Standardised
  • Sequential workflow
  • Automated
    -Low VC
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6
Q

If input rate > output rate…

A

Inventory accumulates

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7
Q

If input rate < output rate

A

No inventory accumulates

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8
Q

Stable Process

A

In the long run, the average inflow rate=average outflow rate

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9
Q

Theoretical Flow Time

A

Sum of all activity times

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10
Q

Flow Time Process

A

Sum of all flow times

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11
Q

How can you reduce flow time via activity time

A

restructuring activities
reduce non contributing activities
Work faster
Do it right first time

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12
Q

Throughput.
How do you calc it?

A

Average number of flow units that flow through a stable process

Observe process over time

Measure number of units processed over the selected period

Compute average number of units per unit of time

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13
Q

Capacity

A

Maximum Sustainable Throughput

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14
Q

Resource pool

A

A collection of interchangeable resources that can perform an identical set of activities

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15
Q

Unit load

A

The average amount of time required for processing

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16
Q

Effective capacity

A

the realistic output a process can achieve under normal operating conditions, factoring in downtime, inefficiencies, and variations.

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17
Q

Resource Pooling

A

Combining separate resource pools into a single more flexible pool that is able to perform several activities

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18
Q

Pros of keeping inventory

A

Economies of scale
Production and capacity smoothing
Stock out protection

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19
Q

Cons of keeping inventory

A

Cost of it
Opportunity costs

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20
Q

Delayed Differentiation

A

Where a product remains generic for as long as possible in the manufacturing process.

21
Q

Service Level

A

The probability that demand during the lead time will not exceed the inventory on hand.

22
Q

What are three key factors affecting safety inventory

A
  • Required service level
  • The uncertainty in demand
  • The lead time
23
Q

Levers for reducing safety inventory

A

Reducing lead time
* Reducing demand uncertainty
* Better forecasting
* Demand aggregation
* Shortening forecast horizon

24
Q

Name features of quality

A

Performance
➢ Features
➢ Reliability
➢ Conformance
➢ Durability
➢ Serviceability
➢ Aesthetics
➢ Perceived Quality

25
Q

What is TQM

A
  • Management of an entire organization so that it excels in all
    aspects of products and services that are important to the
    customer.
26
Q

What are the 7 concepts of TQM

A

Continuous improvement
2. Six Sigma
3. Employee empowerment
4. Benchmarking
5. Just-in-time (JIT)
6. Taguchi concepts
7. Knowledge of TQM tools

27
Q

What is 6 sigma

A

A program designed to
reduce defects, lower
costs, and improve
customer satisfaction

28
Q

What is benchmarking

A

Selecting a demonstrated standard of performance that
represents the very best for a process or activity

29
Q

Just-in-Time (JIT)

A
  • Designed to produce or deliver goods just as they are
    needed.
30
Q

Taguchi

A

Robust design of products to ensure their proper functioning
under adverse conditions.

31
Q

Identify tools for TQM

A

Fishbone chart
Flow charts

32
Q

What is a supply chain

A

Describes how organisations are linked together

33
Q

What is outsourcing and name benefits and risks

A

performing internal activities and decisions responsibility to outside providers

benefits: allows the firm to focus on its core competence
cheaper

risks:
loss of control
jeopardises employee loyalty

34
Q

can you name supply chain strategies

A
  1. negotiating with many suppliers
  2. developing long term partnering arrangements
  3. Keiretsu network
  4. Virtual Integration
35
Q

what is SCOR model

A

reference tool to design and enhance supply chains

plan
source
make
deliver
return
enable

36
Q

Delegated sourcing

A

Allowing another company to handle the process of purchasing goods and services

37
Q

Multiple sourcing

A

Where a company buys goods from different suppliers to decrease risk

38
Q

Single sourcing

A

where a company purchases a particular good or service from only one supplier to simplify the supply chain and potentially secure better pricing or terms.

39
Q

What is the iron triangle

A

Quality, time and cost.
Refers to the concept that projects are constrained by three key factors: scope (or quality), time, and cost.

40
Q

What are the 4 phases of project management

A

Defining the project
Designing the process
Delivering the project
Developing the project process

41
Q

what are the 4 stages of project life cycle

A

Conceptualisation
Planning
Execution
Termination

42
Q

Critical Path Analysis

A

project management technique used to identify the sequence of tasks that must be completed on time in order to finish a project by its deadline.

43
Q

What is an activity float

A

Activity float is a measure of flexibility or inherent surplus time in an activities schedule.

44
Q

Why are supply chains increasignly vulnerable

A

Global sourcing
Lean operations
Supply chain complexity
Supply base reduction

45
Q

Sources of Supply Risk

A

Dependency on key suppliers
Intellectual property risk
Supply delays or labour strikes
Inbound quality issues
Inventory risks
Accidents

46
Q

Demand risks

A

Short lifecycles
Drop in demand

47
Q

Environmental risks

A

Natural disasters
Terrorism and wars
Regulatory changes
Economic fluctuations
Geo-political

48
Q

What roles do risk owners and risk actionees have

A

Risk owner: responsible for the management, monitoring and control of all aspects of a particular risk assigned to them

Risk actionee: An individual assigned to carry out a risk response action or actions to respond to a particular risk or set of risks.

Supply Chain Man (1 decks)

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