EXAM II (First impressions, Occlusion, Types of Clinical Examination, Dental materials & their uses) Flashcards
The communications skills needed for patient-centered care include:
- Eliciting the patients agenda with ______ (especially early on)
- Not _______ the patient
- Engaging in ________
- open-ended questions
- interuppting
- focused active listening
Learning how to improve communications skills will make you a better dentist enabling:
You to better understand the patients needs
As a provider, you need to try and minimizes _____ to mutual understanding
Barriers
As a dentist you treat _____ not ____
Patients; teeth
The most important tool in dentistry:
Communication
What are the five benefits of a good patient-doctor relationship:
- More likely to follow recommendations
- More likely to pay bills on time
- More likely to refer others to your practice
- Reduces anxiety- both patients and yours
- Less likely to sue
Often in dental school its taught that simply providing info is enough to change a patients behavior. Why is this not true?
- Need to motivate patient
- Need to teach/show a patient the VALUE of dentistry
68-70% of medical litigation cases cited ______ as the primary cause
communication
What are the outcomes of good communication between patient & dentist? (4)
- Build trust
- Reduces anxiety
- Pt & Dr are on same page
- Increase patient satisfaction (and therefore your satisfaction)
Having good communication with your patient means that, you have to ______ before you _____ and you pave your way with _____
inform; perform; words
Identify the seven tools to effectively communicate with your patient:
- Body language
- Interactions
- Proper respect
- Patience
- Mechanics
- Simple written instructions
- Ample time
How might you use body language as a tool to effectively communicate with your patient?
- Have body at same level as patients
- Eye contact
- Face them while speaking
How can you make your interactions easier as a tool for effectively communicating with a patient?
- Keep sentences/questions short
- Stay on one topic at a time
- Use clear terms
What are some ways to offer proper respect to your patient as a tool for effective communication with a patient?
- Accommodate their requests
- Offer them choices (rather than speaking in commands)
- Strive to help them maintain their dignity
What are some reasons that may require you to have extra patience with a patient?
Due to their age, physical or cognitive difficulties, they may move and speak more slowly
How might you use having patience with a patient as a tool of effective communication?
Give them time to speak and move at their own pace
Positive patient communication is NOT ______
Rushed
What are some ways to monitor your mechanics as a tool for effective communication?
- Speak clearly & slowly
- Speak louder than usual (w/o yelling)
- Enunciate complex words
- Use simple language as much as possible
Providing _______ when necessary (post-op instructions / treament plans) is a tool for effective communication
simple written instructions
What is a tool of effective communication that can help your patient to feel like a valued partner in the management of their care?
Giving your patient ample time to respond or ask questions
What is perceived, not necessarily what transpired:
Perception
What is one key to the patients perception of the situation.
Organization- remembering how it looks to the patient
_____, ______ & _____ all factor in to how a patients perception on the situation
Delivery, Emotion, Body language
What do we mean by “delivery” when talking about patients perception?
Provide some examples:
How words are spoken
- vocal quality
- tone
- pitch
- emphasis
- volume
- pause inflection
What are some examples of aspects that contribute to body language?
Stance, posture, gesture, use of space
list the three aspects of perception:
- delivery
- emotion
- body language
Nonverbal perception is:
Facial/emotional
A fake smile is considered a ___ smile
A genuine smile is considered a _____ smile
Social; Duchenne
A genuine smile involves:
Eye muscles
Name of genuine smile person:
Duchenne Du Bolonge
- Uh
- You know
- Right
- Okay
- Clearing throat
- Monotone
Unconscious personal habits: vocal/hearing include
Raising eyebrows, fiddling with glasses, hair, beard or earrings:
Unconscious personal habits: Facial/emotional
Spinning pen, foot-tapping, fingernail-tapping, rocking & hand gestures:
Unconscious personal habits
What should you do with your hands while speaking?
- folded
- behind back
- Akimbo (hands on hips & elbows out)
- Fig leaf (placing hands infront of midsection)
Identify non-verbals that promote good conversation:
- Appropriate space (arms length)
- Eye contact
- Eye level
- smile
Office distractions including multi-tasking, chart-reviewing & staff interuptions are all examples of:
Roadblocks to good listneing
Identify the verbals that promote good conversation:
- open-ended questions
- use Mr. Mrs. or Ms. unless they ask you to do so otherwise
- Don’t rush
- Give patient a chance to talk
Identify the verbals that inhibit good conversation:
- Rushing to diagnose- let patient be a part in the decision making
- Asking close-ended questions
Arrogance, sarcasm, high-pressure marketing can all be considered:
Negative dentist, attitudes
- Making sure the patient is comfortable
- Being flexible to ensure patient acceptance
- Leaving time for emergency visits
These are all ways for a dentist to be:
Accomodating
Identify some reasons patients avoid dental care:
- Previous dental experiences
- Dental anxiety
When should you typically communicate with other faculty:
Usually away from the patient
Reasons for dental anxiety: (3)
- Choking (gagging & suction)
- Embarrassment (being judged, scared of lecture & feeling that teeth can’t be saved)
- Parents (bad experiences when young)
What are the three initial contact questions you should be asking:
- How long since your last dental visit
- What kind of past treatment? How was it?
- Do you have any concerns about receiving dental treatment?
Physiological signs of dental anxiety: (3)
- Perspiration (forehead, hands, palms, upper-lip, under-arms)
- Cardiovascular (BP & HR)
- Respiration (Rate & depth)
- Explain procedures before starting
- Give specific info during procedures
- Give reassurance
- Give the patient some control (such as raising hand if they feel pain)
- Provide distraction
- Build trust
- Show personal warmth
- Stress-reduction protocol
These are all:
Ways to reduce anxiety
A condition in which there is a deflection from the normal relation of the teeth to other teeth in the same arch and/or to teeth in the opposing arch:
Malocclusion
Angles classification was developed in _____ by _____-
1899; Edward H. Angle
Angle’s classification is based on the relationship of the _____
The MB CUSP of the maxillary 1st molar & the BUCCAL GROOVE of the mandibular first molar
Describe Angle’s Class I:
MB cusp of maxillary 1st molar BISECTS buccal groove of mandibular 1st molar
MB cusp of maxillary 1st molar bissects buccal groove of mandibular 1st molar:
Angle’s class I
Same as normal occlusion, but characterized by crowding, rotations, and other positional irregularities:
Class I- Malocclusion
A Class I- malocclusion is the same as normal occlusion but is characterized by _____, _____ & other ______
Crowding, rotations & other positional irregularities
This image shows:
Class I- with severe crowding & labially errupted canines
Describe Angle’s Class II:
MB CUSP of maxillary 1st molar is MESIAL to mandibular 1st molar’s BUCCAL GROOVE
Angle’s class II in simple terms can be described as:
Overbite
MB cusp of maxillary 1st molar is MESIAL to mandibular 1st molars BUCCAL GROOVE
Angle’s Class II
Diagnose this occlusion:
Angle’s Class II
Diagnose this occlusion:
Top: Normal occlusion
Bottom: Class I- malocclusion
Diagnose this occlusion:
Angle’s Class II
Describe Angle’s class III:
MB cusp of maxillary 1st molar is DISTAL to the BUCCAL GROOVE of mandibular 1st molar
Angle’s class III in simple terms can be described as:
Underbite
Diagnose this occlusion:
Class III- malocclusion
The HORIZONTAL overlap of the maxillary central incisors over the mandibular central incisors:
Overjet
When discussing overjet & overbite, we are describing the relationships between what teeth?
Maxillary & mandibular central incisors
Overjet is measured using:
Periodontal probe
A typical measurement for overjet:
Usually 2-3 mm
The VERTICAL overlap of the maxillary central incisors over the mandibular central incisors:
Overbite
Overjet is describing a _____ overlap while overbite is describing a _______ overlap
Overjet= horizontal
Overbite= vertical
How much of the maxillary teeth cover up the mandibular teeth would describe:
Overbite
The amount of overbite is measured using:
Periodontal probe vertically
A typical overbite measurement:
Usually 2-3 mm or approximately 20-30% of the heigh of the mandibular incisors
A is showing:
B is showing:
A= Overbite
B= Overjet
Diagnose this image:
Anterior crossbite
Diagnose this image:
Posterior crossbite
Diagnose this image:
Posterior crossbite
ETW:
Erosive tooth wear
Generally, ETW is classified according to the specific:
Mechanism that is responsible for the wear
Mechanisms of wear that are responsible for ETW:
- Erosion
- Abfraction
- Abrasion
- Attrition
The etiology of dental wear is multifactorial with complex relationships between three types of wear, including:
- Attrition
- Erosion
- Abrasion
Evidence of occlusal wear/trauma include:
- Wear facets
- Broken restorations
- Chipped teeth
List the evidence of Bruxism: (5)
- Bony ridges-exostosis, tori
- Recession
- Abfraction
- Broken teeth & restorations
- Excessive attrition
Describe the abfraction seen in bruxism:
Loss in cervical area
This image shows evidence of:
Bruxism
Mechanical wear of the incisal or occlusal surface as a result of functional or para-functional movements of the mandible (tooth-to-tooth contact):
Attrition
Bruxism accelerates _______
Attrition
Attrition can be _______ related
Age
In attrition occlusal surface match _______ and usually have a similar degree of wear
Jaw movements
Diagnose this image:
Attrition
Cervical wedge-shaped defects in teeth:
Abfraction
Bruxism resulting in cervical loss of the cervical area of the tooth under the flexure load:
Abfraction
Abfraction can be described as:
Physical wear
Diagnose this image
Abfraction
A form of physical wear along the gingival margin that is not caused by bacterial acid activity
Abfraction
What is the shape of the defects in abfraction and where are they located?
Wedge-shaped; cervical portion of the tooth right by the gingiva
Diagnose this image:
Abfraction
Abnormal surface loss resulting from direct frictional forces between the teeth & external object or from frictional forces between contacting teeth in the presence of an abrasive medium:
Abrasion
Abrasion is abnormal surface loss, resulting from ______ between the teeth and external objects, or from _____ between contacting teeth in the presence of an ________
Direct frictional forces; frictional forces; abrasive medium
What may cause abrasion: (3)
- improper brushing techniques
- Habits
- Vigorous use of toothpicks
What is the most common cause for abrasion?
Improper brushing techniques
Abrasion due to improper brushing techniques typically results in:
V-shaped notch in the gingival 1/3 of the tooth
What is an example of a habit that may lead to abrasion?
Holding a pipe stem between the teeth
Interproximal abrasion may be due to:
Toothpicks
Incisal notching abrasion may be due to:
Nails, pipe
Cervical abrasion may be due to:
Toothbrushing