Exam II Flashcards
Which of the following would be considered the most concrete description of a member’s response?
People who use profanity
The statement “Thats a stupid way to approach the problem” is an example of which type of response?
evaluative
At a regular study group meeting, one member asks that everyone be able to “summarize the most important information in each chapter.” At the next meeting, another member distributes an outline of the textbook’s important concepts but wonders why no one else in the group has made the same effort. This misunderstanding is an example of
bypassing
The ability to understand, analyze, respect, and respond to the meaning of another person’s spoken and nonverbal messages defines
Listening
A good listener will use his or her extra thought speed to
Summarize what your saying
Two committee member members have made different recommendations for the date of the company’s annual picnic. Which type of listening will help you decide which suggestion to support?
analytical listening
_____ is the ability to restate what people say in a way that indicates you have understood what they mean.
Paraphrasing
What type of listening enables you to acknowledge a member’s effective use of language, ability to use humor, and skillful presentation of arguments?
appreciative listening
What type of listening enables you to form appropriate opinions about the content of a message?
analytical listening
Empathic listening can be improved by
** understanding a members situation, feelings, and motives.
Analytical listening can be improved
-
What type of listening enables you to understand and identify a person’s feelings or motives?
appreciative listening
When a member is more concerned with his or her own goals rather than meeting the need of the group, which conflict style is the member using?
competition
Task-oriented members tend to be particularly effective at
comprehensive and analytical listening.
Which of the following methods is NOT a suggested way of dealing with anger in a group?
not to make accusations
Which of the following statements is a characteristic of a cohesive group?
A & B
a. higher levels of interaction
b. using creative approach
Which methods of conflict resolution employs the services of an impartial third party for the purpose of guiding, coaching, and encouraging the disputants towards agreement?
meditation
Which symptom of groupthink is expressed when a group member confronts another by saying “Why aren’t you in favor of this? You’re the only one who’s against it. Give it up!”?
pressure on dissent
Which of the following are characteristics of a cohesive group?
** members want to conform to groups
Which of the following is NOT a principle of groups committed to constructive conflict?
-
When a member gives in to others at the expense of his or her own goals, what conflict style is the member using?
accommodation conflict style
Which of the following in NOT a characteristic of groupthink?
** critically evaluation options
At the end of every month, a sales manager offers a cash bonus to the most successful salesperson. What type of power is this leader using?
reward power
You have been promoted to a management position within your place of business. You expect employees to fulfill your request because you are the boss. What type of power is this?
Legitimate power
When a member concedes some goals in order to achieve others, what conflict style is this member using?
compromise conflict style
Vu tries to maintain strict control over the Spring Festival planning committee. He insists on controlling the direction and outcome of the committee’s discussion. Which leadership style is Vu using?
autocratic
Which category of power is operating when a group member nominates someone as a leader by saying, “I recommend that Romero be appointed chair of the building committee given his experience as a successful contractor?”
expert power
Even though Wayne is chairperson of the finance committee, he does little or nothing to help the group. He tends to let the group take charge or all decisions and actions. Which leadership style is Wayne using?
laissez-faire
Which theory of leadership explains how leads can become more effective once they have carefully analyzed themselves, their group, and the circumstances in which they must lead?
Situational leadership theory
Which of the following is NOT a strategy for becoming a leader?
-
Autocratic leaders
- Both b and c.
b. make many of the group’s decisions.
c. expect followers to obey orders.
Laissez-faire leaders
all of the above
If “task-motivated” describes your leadership style, Fiedler’s Contingency Model of Leadership Effectiveness predicts that you will be least successful when
you have a moderate degree of power and task structure
The characteristics that most distinguishes transformational leadership is
Idealized influence, inspirational motivation, individualized consideration, intellectual stimulation
The Functional Theory of Leadership
Focuses on what the leader does, instead of who the leader is/ to do or get done whatever is not being adequately handled for group needs.
The face is capable of expressing more varied emotion than any other part of the body.
TRUE
Listening and hearing are the same thing.
FALSE
Male speech is generally characterized as more direct and forceful than male speech.
TRUE
Denotation, rather than connotation, is more likely to influence how we respond to words.
FALSE
In general, men tend to approach conflict more collaboratively.
TRUE
Members who excel in task and maintenance roles are often skilled listeners
TRUE
The functional theory of leadership assumes that leadership is the sole responsibility of one person-the leader.
FALSE
A group can have more than one leader.
TRUE
Trait theory suggests that leaders are born, not made
TRUE
The democratic leadership style is always best.
TRUE
Women are less likely than men to be pre-selected as leaders.
TRUE
Minority leaders do not differ from dominant culture leaders in behavior, performance, or member satisfaction.
T/F
Multiple leaders are the exception rather than the rule in virtual groups
FALSE
Highly cohesive groups are at greater risk of succumbing a groupthink.
TRUE
Transformational leaders tend to be reluctant to take risks.
T/F
