Exam Compass Net+ Troubleshooting Methodology

Question 1

Which of the following should be the first step in the troubleshooting process?

Implementing preventative measures
Establishing a theory of probable cause of the problem
Verifying full system functionality
Identifying the problem
Establishing a plan of action to resolve the problem

Answer 1

Identifying the problem

Question 2

Which specific actions are not performed in the first step of the troubleshooting process? (Select 2 answers)

Gathering information
Establishing a plan of action to resolve the problem
Questioning users
Identifying symptoms
Determining recent changes
Establishing a theory of probable cause
Duplicating the problem

Answer 2

Establishing a plan of action to resolve the problem
Establishing a theory of probable cause

Question 3

In the troubleshooting methodology, establishing a theory of probable cause should come as the:

First step of the troubleshooting process
Second step of the troubleshooting process
Third step of the troubleshooting process
Fourth step of the troubleshooting process

Answer 3

Second step of the troubleshooting process

Question 4

In the troubleshooting methodology, the process of establishing a theory of probable problem cause does not involve (select all that apply):

Top-to-bottom OSI layer approach
Applying multiple approaches to the problem
Verifying the most common issues (Questioning the obvious)
Bottom-to-top OSI layer approach
Asking for assistance (Escalating)

Answer 4

Verifying the most common issues
Asking for assistance (Escalating)

Question 5

Once the theory of probable cause of the problem has been established, the next troubleshooting step should involve:

Verifying full system functionality
Testing the theory to determine the problem cause 
Implementing the solution
Establishing a plan of action to resolve the problem

Answer 5

Testing the theory to determine the problem cause

Question 6

Which step of the troubleshooting process involves reestablishing a new theory or escalating the problem?

Identifying the problem
Establishing a theory of probable cause
Testing the theory to determine the cause
Establishing a plan of action to resolve the problem

Answer 6

Testing the theory to determine the cause

Question 7

Which step of the troubleshooting process involves establishing a plan of action to resolve the problem?

First step
Second step
Third step
Fourth step

Answer 7

Fourth step

Question 8

Which step of the troubleshooting process involves identifying potential effects of the implemented solution?

First step
Second step
Third step
Fourth step

Answer 8

Fourth step

Question 9

Once a plan of action to resolve a problem has been established, the next step in the troubleshooting process should involve: (Select 2 answers)

Conducting research based on symptoms
Testing the theory to determine problem cause
Implementing the solution
Establishing a theory of probable cause of the problem
Asking for assistance as necessary (Escalating)

Answer 9

Implementing the solution
Asking for assistance as necessary (Escalating)

Question 10

According to the troubleshooting methodology, verification of full system functionality and implementation of applicable preventive measures should be performed as the:

Next step after documenting findings, actions, and outcomes
First step of the troubleshooting process
Next step after implementing the solution
Last step of the troubleshooting process

Answer 10

Next step after implementing the solution

Question 11

In the troubleshooting methodology, a solution to the problem should be implemented: (Select 2 answers)

Before escalating the problem
After establishing a plan of action and identifying potential effects of the implemented solution
Before verifying full system functionality and implementing preventive measures
After verifying full system functionality and implementing preventive measures
Before reestablishing a new theory if the current theory has not been confirmed
After documenting findings, actions, outcomes, and conclusions

Answer 11

After establishing a plan of action and identifying potential effects of the implemented solution
Before verifying full system functionality and implementing preventive measures

Question 12

The last step of the troubleshooting process should come as the next consecutive step after: (Select 2 answers)

Implementing the solution
Verifying full system functionality
Identifying potential effects of the implemented solution
Documenting findings, actions, outcomes, and conclusions
Implementing preventive measures

Answer 12

Verifying full system functionality
Implementing preventive measures

Question 13

The last step of the troubleshooting process should involve:

Implementing preventive measures
Documenting findings, actions, outcomes, and conclusions
Implementing the solution
Verifying full system functionality
Identifying potential effects of the implemented solution

Answer 13

Documenting findings, actions, outcomes, and conclusions