Exam Cards Flashcards
If you’re talking and you think your audience isn’t listening you can help your audience listen better by:
breaking in to say, “Hey, let me stop here. Am I being clear in what I’m saying?”
Maintaining influence, staying relevant and having an impact on the business are all reasons to:
stay in contact with co-workers and colleagues
The sender-encode-message-decode-recipient model and the noise that it may encounter along the way are considered:
linear communication (talking at your audience)
Spoken verbal communication can take the form of a meeting or:
a conversation or speech
Gestures, facial expressions and eye contact are all considered part of:
nonverbal communication.
Why is it not considered a violation of copyright law if you use items the internet for teaching or news reporting?
It’s considered under the “fair use” policy.
How far away you stand from someone when you speak is the nonverbal element of:
proximity
Eduardo is crafting a communication about his sales team’s recent accomplishment. Investors will probably be interested in seeing it, but it’s meant for his manager and the other people in the sales department. The sales department is:
his primary audience
If you’re crafting a communication that will be read and used by a specific group of people, that group is called:
the primary audience.
The information you share, the type of language used and the depth of topic are all things you need to consider:
when communicating to your primary audience.
Unethical communication:
betrays the trust of your audience
Nonverbal elements in communication:
have an impact both on active listening and verbal communication
Why does communicating effectively make people better employees?
They deliver results and good customer service.
Sharing confidential or privileged information:
is not ethical, and if it’s done by accident it should be corrected right away.
The process illustrated in the social communication model:
shows effective communication as a cyclical process.
If you fact check your internet research and indicate the sources from which the information came, you are:
being ethical
Confirming understanding is a feature of:
spoken communication
Not accepting any gifts or payments for communication services from anyone who is not a client or an employer is an example of:
one of the International Association of Business Communicators Code of Ethics
Websites and blogs are more one-sided and allow for:
very little feedback in the social communication model
People want to engage with the brands they love in new and more personal ways. This attitude is:
affecting the trends of communication, making it difficult to draw a hard line between personal and professional communication.
When communicating, one should _______
use the seven principles of effective communication.
Asking clarifying questions and minimizing distractions are a part of:
active listening
What would be the best way to make this list parallel?
The team’s priorities for the month include the following:
Make updates to the project tracker
Alice and Lowell will send satisfaction surveys to new customers
Editing the new owner’s manual
Thursday meetings
start them all with present-tense verbs
Which of the following is the first step to planning your message?
determining whether the receiver will feel positive, negative, or neutral about the message
Which of the following is the best placement for the main part of the message (news) in a negative message?
after a buffer statement and reasons for the news
Which of the following best describes the importance of pre-writing?
Creating an outline beforehand helps you formulate a topic and solidify ideas.
Select which of the following strategies would best improve the clarity of this sentence:
It would be advantageous for us to remain cognizant of the problem until the prescribed solution is promulgated to the rest of the staff.
plain words
Krista manages ten employees. She calls all ten employees together so she can tell them about a new policy she wants to implement. Which of the following relationships best describes Krista’s communication to her employees?
downward communication
Haya wants to ask her boss for a raise. Which of the following relationship best describes Haya’s communication with her boss?
upward communication
Which of the following best distinguishes a business memo from a business letter?
memos have subject lines; letters do not
Which of the following is a common guideline for business letters, memos, and emails?
no double-spacing
You receive an email from your supervisor with this message: “Our Gladstone project’s deadline was just moved up. I know everyone’s busy with other projects, but I need all employees to drop what they’re doing and focus on getting the Gladstone project done as soon as possible.” Which of the following BEST describes your supervisor’s message?
It does not have enough details.
Which of the following are two main components of the revision process?
evaluating the content of the message and proofreading
Which of the following is the most appropriate subject line for an email?
Please confirm shipping date
Which of the following is most likely to result from a message that contains too many irrelevant details?
The message might be too long and might be overlooked by others.
Which of the following is a common guideline for business letters, memos, and emails?
ragged right margins
Which of the following should you be sure to eliminate in the proofreading step?
run-on sentences
Chela was reading through an email she had had her assistant, Jeffery, write up. As she went through the letter, she found several errors in grammar, syntax, and style. Which step of the writing process might she suggest Jeffery spend more time on?
revising the message
Which of the following strategies would best improve the clarity of this paragraph:
To assemble the product, first line up the holes on part A with the holes on part B. Insert one of the included screws in each hole. Using a #2 Phillips screwdriver, tighten the screws.
lists
You send an email to your team about a project’s deadline being moved up. Ten minutes later, you receive an email from one of your employees with the following message: “Can you tell us what the new deadline for the project is? No one on the team knows for sure.” Which of the following is the most likely problem in your last email to your team?
The message did not have enough details.
Facebook is a social media application for friends to collect and share information. Why might a business be interested in this public network?
Advertisements and product endorsements
The subject line of the email is: “Please provide meal selection for conference.” Which type of external email is this the subject line for?
request
Howie knows the student will be disappointed that his text book is out of stock. This is pretty common for this time of year. How should Howie start his email to the student?
Max, Psychology Today is scheduled to arrive on your front porch September 1.
Stan spent three months researching the shortest shipping routes for produce in southeast Colorado. Which tool will be the best to make his recommendation to the District Managers?
Using presentation software such as PowerPoint or Prezi
Which of the following is the most frequently used communication channel in business today?
The Employee Satisfaction Team negotiated for months about wearing jeans to the workplace. In the interest of speed, Carlos used the company IM list to quickly get the policy in every employees’ hands. Was this the right choice?
No, company policy should use a formal channel such as document attached to an email.
The updated bonus list is signed off by HR. What is the best channel to share it with supervisory personnel?
Derek is writing an email to a colleague about new research that puts some of their previous work into question. While he is clearly not writing a formal paper, how can he still ensure he attributes the work he summarizes in his email?
He could provide links to the articles he read and summarized.
______ is primary data that could be collected to prepare an annual fiscal report for a company.
Financial information
To search for the 2018 annual report for Apple, Inc. what would be the best Google search?
Apple, Inc. annual report 2018
Nancy is new at research. She will be using library databases. Once she has found a scholarly source, what is a way she can find multiple sources?
Use the bibliography information from the article she found.
Clarence needs primary sources for his report. What would qualify as a primary source?
experiment results
Brandon is following the seven pillars of information literacy to work on his research paper. So far he has identified a topic and assessed what he knows. What does he need to do next?
Plan out his research.
When using a quote or paraphrased text from another source, it’s best to
make a claim and then support your claim with evidence.
When writing an internal memo to her statistics research company about maintaining professional integrity, Marissa reminds her employees to always use proper citations but to also protect their clients and themselves from issues by
anonymizing and protecting data.
Giselle needs to gather information about the performance and sales of frozen yogurt shops both locally and nationally without spending too much money or time. She should conduct ______
secondary research
Videos increase your message’s accessibility because it:
“humanizes” a company and its mission by showing employees at work
If you’re communicating a complicated idea or process
A diagram or picture may help communicate the process more easily than trying to write it out
When watching a video, hearing impaired audience members can benefit from
Video captioning and transcripts
When trying to show a two groups and their properties, and a place where those properties intersect, you might choose a
venn diagram
If I’m managing a project for my team and want to keep track of all the different moving pieces, the chart that might best suit me is
A Gantt chart
A visual that gives a lot of information on a particular subject is called a(n)
Infographic
A line graph is used to
Show the trend in numerical data over time
Screen readers will
Do a better job reading tables than they will charts and graphs
When choosing colors for your graph, you should
Use a contrasting color to call out a piece of the chart that you want your audience to notice
Making sure your images are all consistent and uniform allows you to
“Break pattern” to really draw attention to a specific area
“Revenues are decreasing” is an example of
An active chart title
The primary purpose of a feasibility report is to:
explore new ideas prior to funding or investment.
Which of the following statements describes a formal report?
It is organized by section with headers.
Business reports must take stakeholders into consideration because ________.
stakeholders will be affected by the decisions made based on the report.
A formal report needs to be carefully reviewed and revised by _
a team of reviewers to individually review and compile edits who then meet and work as a team to ensure continuity throughout the document.
Formal reports can be distinguished from informal reports by _____
the length of the report.
What is the most important guideline of the “planning” and “revising” steps of an informal report?
That the writing has stayed true to the original purpose of the report.
Positive or neutral conclusions would suggest you put the recommendations __
at the beginning of the report.
Writing an informal report has three stages which are:
planning, writing, and revising
The title page of a formal report should _______
repeat the information from the cover page and add important details.
Stakeholders fall into the following three types:
direct, indirect, and remote.
Proper spacing, paragraph structure, appropriate headings and ________ are to be included in the formatting of a formal report.
page numbers
Formal reports can include business plans, research reports and:
proposals.
Informal reports shared internally should be in the form of ______
a memo or email.
The body section of a formal report should include a Problem Statement because ______
It describes the reason the report was created.
Your formal report should be organized based on ___
the audience.
What are the four sections typically included in an informal analytical report?
Introduction, Support or Reasons, Recommendations, and Conclusion.
Informal and formal reports are different because:
a formal report goes more deeply into a topic and has more structure.
Which of the following statements is true about expense reports?
Expense reports require a breakdown of your business expenses on a company template.
Formal reports have a front section that is comprised of:
Cover page, Executive Summary, and Table of Contents.
The recommendation section of a formal report that arrives at a negative conclusion should be positioned at the end of the report _______
To allow the audience to benefit from the research and logic offered to reach the same conclusion as you.
Liam was so anxious to present the team’s ideas to the Executive Team that after he handed out the copies, he gently stretched the rubber band throughout his presentation. Was this a problem?
Yes, while this may remove tension, it can easily be distracting to the audience.
Tamika’s boss told her that putting the speech together about the new time card system would take three elements to get everyone convinced. What three things could he be referring to in terms of composing her speech?
Credibility, Logic, Emotion
Which of the following is an example of the best way to ask for audience questions?
“Let’s take 10 minutes here to respond to any urgent questions about our topic.”
They say that newspapers are written at a fifth-grade reading level. Most fifth graders do not read the paper. What communication point is being made with this writing level?
It is important to use common language that is easily understood by the audience.
Ryan is anxious about his first company speech. Which of the following will help him overcome this anxiety?
Asking a coworker to listen to a run-through of his speech and give constructive comments.
“An hour and a half isn’t much time for this topic. Do you suppose we could hold all questions until the final 15 minutes” is an example of what Q&A technique?
Establishing and communicating a time limit
Caleb wanted the employees to increase their donations to the company foundation. As he gave the annual report on foundation expenditures and benefits, he added uplifting background music in various places. What techniques of maintaining an audience’s interest is Caleb using?
Senses
Jonah begins his speech on the importance of a living will with a memory of his mother when she was 25 years old. After that, he defines a living will. His speech cycles between the progression of his mother’s life and the formation and use of a living will. What technique of keeping an audience’s attention is Jonah using?
Storytelling
Chris is speaking to his team about his recent project success. Before he went, he reviewed the project’s Lessons Learned files to ensure he had the details right. Which characteristic of public speaking was Chris focused on?
Confidence
When delivering a presentation, your gestures should ________.
be natural and help to emphasize the points you’re making, when appropriate
The purpose of the 10/20/30 rule is to do which of these?
keep slides cleanly designed and easy to follow for both the presenter and the audience
Identifying the purpose of a presentation is important for which of these reasons?
it determines your content and approach in both creating and delivery of the presentation
In his marketing job, Jonas creates and delivers a lot of presentations. He has a post-it above his desk with the three important things he wants to remember about every presentation he does. What does the post-it say?
Content! Organization! Delivery!
