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FALL > Exam A > Flashcards

Exam A Flashcards

1
Q

IS Function

A

collects, processes, stores, analyzes, and dissipates information

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2
Q

IT Careers

A

Chief Info Officer, IS Director, Project Manager, Applications Development Manager

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3
Q

MIS Department

A

initiating and designing specific strategic information systems, incorporating the internet and electronic commerce into the business, managing system integration

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4
Q

Data

A

raw facts that describe the characteritics of an event or object

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5
Q

information

A

data converted into a meaningful and useful context

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6
Q

knowledge

A

skills, experience, and expertise coupled with information and intelligence that creates a persons intellectual resources

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7
Q

CBIS

A

is an information system that uses computer uses technology to perform or all of its intended tasks

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8
Q

TPS Transaction Processing System

A

a system that supports monitoring, collecting, storage, and processing of data, from the organizations basic business transactions each of which generates data

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9
Q

Business Processes

A

Inputs (materials, services, and information, and information), Resources (people and equipment), and Outputs (product or a service)

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10
Q

efficiency

A

focuses on doing things well in the process

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11
Q

effectiveness

A

focuses on doing the things that matter

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12
Q

competitive advantage

A

a businesses approach to compete, its goals, and the plans and policies

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13
Q

quality

A

the result of optimizing the design, development, and production

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14
Q

differentiation

A

the result of optimizing the marketing and innovation processes

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15
Q

BPR Business Processing Reengineering

A

a redesign of a business process to improve efficiency and effectiveness often by a cheat

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16
Q

Business Process Improvement BPI

A

focuses on reducing variation in the process outputs by searching. Define phase, measure phase, analysis phase, improve phase, control phase

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17
Q

business environment

A

combination of social, legal, economic, physical, and political factors in which businesses conduct their operations

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18
Q

market pressures

A

generated by the global economy, intense competition, the changing nature of the workforce, and powerful customers

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19
Q

make to order

A

strategy of producing customized products and services

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20
Q

VPN (virtual private network)

A

private network that uses a public network to connect users

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21
Q

competitive advantage

A

cost leadership strategy (lowest cost), differentiation (different products), innovation strategy (introduce new products), operational effectiveness strategy (improve the manner in which the firm executes in its internal process), customer orientation strategy (customer happiness and relationship)

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22
Q

quality

A

result of design optimization, development and production process

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23
Q

differentiation

A

result of optimizing the market and innovation process

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24
Q

business environment

A

combination of legal, social, economical, physical, and political factors

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25
Q

market pressures

A

generated by global economy, intense competition, changing nature of the workforce, globalization, technological pressures, information overload, social responsibility

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26
Q

make to order

A

custom product production and customization

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27
Q

business continuity

A

chain of events linking to the protection and recovery. provides guidance to people who run business after a disaster happens

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28
Q

TPS

A

supports the monitoring, collection, storage, and processing of data and the basics of business transactions

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29
Q

transaction

A

any business event that generates data worth capturing and storing in a database

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30
Q

CIM computer integrated manufacturing

A

an information system that integrates various automated factory systems also called digital manufacturing

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31
Q

ERP (enterprise resource planning system)

A

correct lack of communication among FAIS

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32
Q

ERP 2

A

inter organizational systems that provide web enabled links among companies business systems such as inventory and production and its customer suppliers etc

33
Q

benefits of ERP

A

flexibility, agility, decision support, quality and efficiency

34
Q

ERP limitation

A

adaptation to system, complex, expensive to implement, quite a few companies experience failures in implementation

35
Q

ERP Implementation

A

vanilla approach (standard implementation), custom approach (customized), best of breed (combination of vanilla and custom,

36
Q

SaaS (Software as a Service)

A

company rents software from ERP vendor who offers its products over the internet using this model

37
Q

procurement process

A

originates in the warehouse department (need to buy) and ends in the accounting department

38
Q

CRM

A

customer focused org strategy that concentrates on addressing and meeting customer concerns and requirements for products

39
Q

customer identity management

A

marketing technology to a 360 view of the customer across the organization

40
Q

Sales Force Automation

A

automatically records all aspects of the transaction process

41
Q

data mining

A

purchasing profile of the customer buying habits that can be referenced

42
Q

cross selling

A

marketing of additional related products based on a previous purchase to the customers

43
Q

bundling

A

is a form of cross-selling in which a business sells a group of products or services together at a lower price than their combined individual prices.

44
Q

campaign management

A

help organizations plan campaigns that send the right messages to the right people through the right channels. Organizations manage their campaigns very carefully to avoid targeting people who have opted out of receiving marketing communications. Furthermore, companies use these applications to personalize individual messages for each particular customer.

45
Q

loyalty programs

A

recognize customers who repeatedly use a vendor’s products or services. Loyalty programs are appropriate when two conditions are met: a high frequency of repeat purchases, and limited product customization for each customer.

46
Q

mobile CRM system

A

An interactive CRM system in which communications related to sales, marketing, and customer service activities are conducted through a mobile medium for the purpose of building and maintaining customer relationships between an organization and its customers.

47
Q

open source

A

CRM software whose source code is available to developers and users.

48
Q

on demand crm system

A

CRM system that is hosted by an external vendor in the vendor’s data center.

49
Q

social crm system

A

The use of social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner.

50
Q

real time Crm system

A

A CRM system enabling organizations to respond to customer product searches, requests, complaints, comments, ratings, reviews, and recommendations in near real time, 24/7/365.

51
Q

supply chain

A

The coordinated movement of resources from organizations through conversion to the end consumer.

52
Q

supply chain flows

A

material, information, and financial. Material flows are the physical products, raw materials, supplies, and so forth that flow along the chain.
Information flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.financial flows involve money transfers, payments, credit card information and authorization, payment schedules, e-payments, and credit-related data.

53
Q

5 basic components of SCM

A

plan, source, make, deliver, return

54
Q

Push Model

A

make to stock, the production process begins with a forecast, which is simply an educated guess as to customer demand.

55
Q

Pull Model

A

also known as make-to-order, the production process begins with a customer order

56
Q

Bullwhip effect

A

refers to erratic shifts in orders up and down the supply chain

57
Q

Just in Time

A

Essentially, JIT systems deliver the precise number of parts, called work-in-process inventory, to be assembled into a finished product at precisely the right time.

58
Q

EDI (electronic data interchange)

A

is a communication standard that enables business partners to exchange routine documents, such as purchasing orders, electronically.

59
Q

Business Analytics

A

is the process of developing actionable decisions or recommendations for actions based on insights generated from historical data.

60
Q

Business Intelligence

A

has been defined as a broad category of applications, technologies, and processes for gathering, storing, accessing, and analyzing data to help business users make better decisions.

61
Q

Managers Jobs and Roles

A

Interpersonal roles: figurehead, leader, liaison
Informational roles: monitor, disseminator, spokesperson, analyzer
Decisional roles: entrepreneur, disturbance handler, resource allocator, negotiator

62
Q

Nature of Decisions

A

refers to a choice among two or more alternatives that individuals and groups make. Decisions are diverse and are made continuously. Decision making is a systematic process.

63
Q

decision matrix

A
64
Q

cloud computing

A

as a type of computing that delivers convenient, on-demand, pay-as-you-go access for multiple customers to a shared pool of configurable computing resources (e.g., servers, networks, storage, applications, and services) that can be rapidly and easily accessed over the Internet. Cloud computing allows customers to acquire resources at any time and then delete them the instant they are no longer needed.

65
Q

grid computing

A

pools various hardware and software components to create a single IT environment with shared resources. Grid computing shares the processing resources of many geographically dispersed computers across a network.

66
Q

utility computing

A

a service provider makes computing resources and infrastructure management available to a customer as needed.

67
Q

server utilization

A

uses software-based partitions to create multiple virtual servers—called virtual machines—on a single physical server.

68
Q

public clouds

A

are shared, easily accessible, multicustomer IT infrastructures that are available nonexclusively to any entity in the general public (individuals, groups, and organizations). Public cloud vendors provide applications, storage, and other computing resources as services over the Internet. These services may be free or offered on a pay-per-usage model. Sambatech is an example of a young company using the public cloud.

69
Q

private clouds

A

(also known as internal clouds or corporate clouds) are IT infrastructures that can be accessed only by a single entity or by an exclusive group of related entities that share the same purpose and requirements, such as all of the business units within a single organization

70
Q

hybrid

A

are composed of public and private clouds that remain unique entities but are nevertheless tightly integrated. This arrangement offers users the benefits of multiple deployment models. Hybrid clouds deliver services based on security requirements, the mission-critical nature of the applications, and other company-established policies. For example, customers may need to maintain some of their data in a private cloud for security, privacy, and regulatory reasons while storing other, less-sensitive data in a public cloud because it is less expensive.

71
Q

Infrastructure as a service IaaS

A

model, cloud computing providers offer remotely accessible servers, networks, and storage capacity. They supply these resources on demand from their large resource pools, which are located in their data centers.

72
Q

Platform as a service PaaS

A

model, customers rent servers, operating systems, storage, a database, software development technologies such as Java and .NET, and network capacity over the Internet. We can think of PaaS as a domain for software developers. PaaS helps software developers build, test, deploy, maintain, and manage every step of the development lifecycle of applications. Examples include Amazon Web Services Elastic Beanstalk, Microsoft Azure, Cloud Foundry, and many others.

73
Q

Software as a service SaaS

A

delivery model, cloud computing vendors provide software that is specific to their customers’ requirements. We can think of SaaS as a domain for end users or business clients. That is, users and clients can run SaaS programs on their own data. Examples include Google Apps, Salesforce, Dropbox, and numerous others.

74
Q

Benefits of Cloud Computing

A

has a positive impact on its employees, can save money, improve organizational flexibility and competitiveness

75
Q

Risks of Cloud Computing

A

Legacy IT systems, Reliability, Privacy, Security, The regulatory and legal environment, criminal use

76
Q

web services

A

are applications delivered over the Internet (the cloud) that MIS professionals can select and combine through almost any device, from personal computers to mobile phones.

77
Q

XML

A

extensive markup language, is a computer language that makes it easier to exchange data among a variety of applications and to validate and interpret these data.

78
Q

HTML

A

is a page-description language for specifying how text, graphics, video, and sound are placed on a web page document. HTML was originally designed to create and link static documents composed primarily of text

79
Q

COBE problem solving model

A

identify need for solving, analyze the problem, generate alternatives, decide solution, implement solution, evaluate implementation

FALL (6 decks)

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