Exam

Question 1

What is communication

Answer 1

Mutual exchange of information, ideas, opinions, beliefs between individuals through verbal or non verbal ways

Question 2

Elements of communication

Answer 2

Sender
Receiver
Message
Channel

Question 3

Classification of channels

Answer 3

Auditory
Visual
Tactile
Combined

Question 4

Communication process graphics

Answer 4

Graphics

Question 5

What makes it difficult to listen?

Answer 5

Judging
Preparation of answers
Comparison
Guessing rest of message

Question 6

Active listening

Answer 6

Conscious effort of not only to hear words but, more importantly, understanding other persons message

Question 7

Paraphrasing

Answer 7

As you understood

Question 8

Pinpointing

Answer 8

Ask what you are not sure

Question 9

Summarizing/giving feedback

Answer 9

To summarize

Question 10

4 important component of statement

Answer 10

Observation facts
Thoughts beliefs
Feel
Need

Question 11

How to speak to be understood

Answer 11

4 components

Question 12

Meta communication

Answer 12

Statement have a double meaning

Question 13

How to react to criticism

Answer 13

Affirmation
Blurying
Research

Question 14

Social role and status

Answer 14

Bla

Question 15

Role expectations

Answer 15

Bla

Question 16

Types of barriers

Answer 16

Linguistic