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Exam Flashcards

1
Q

One benefit of using Microsoft Office 365 over Microsoft Office package is⏤
it is a one-time installation
it is limited to either Mac or PC systems for download
the subscription ensures your system is always up to date
poor Internet connections can interfere with productivity

A

the subscription ensures your system is always up to date

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2
Q

A file management system is⏤
a type of software that manages your data files in a computer system
system notification that shows updates for the computer
a defrag component of the hard drive
a security system that scans the computer for viruses

A

a type of software that manages your data files in a computer system

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3
Q 
An example of a customer management system is⏤
  Slack
  Salesforce
  Microsoft Office
  Box
A

Salesforce

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4
Q 
An example of a chat room for your office is⏤
  Box
  Salesforce
  Google
  Slack
A

Slack

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5
Q 
An example of a web-based video conferencing tool that allows users to meet online, with or without video is⏤
  Slack
  Zoom
  Box
  Salesforce
A

Zoom

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6
Q 
An example of an app that provides unified management of mobile devices, Macs, PCs, and the entire network from a centralized dashboard⏤
  Box
  Slack
  Zoom
  Cisco Meraki
A

Cisco Meraki

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7
Q 
An example of an app that tracks issues and bugs related to your software and Mobile apps is⏤
  Zoom
  Jira
  Slack
  Cisco Meraki
A

Jira

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8
Q 
An example of an app that connects all your expense, travel and invoice spending in one system is⏤
  Zoom
  Cisco Meraki
  SAP Concur
  Slack
A

SAP Concur

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9
Q 
An example of an app that brings secure content management and collaboration services together is⏤
  Box
  Slack
  Cisco Meraki
  Zoom
A

Box

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10
Q 
An example of an app  that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments⏤
  Amazon Web Services
  Slack
  Cisco Meraki
  SAP Concur
A

Amazon Web Services

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11
Q

A consideration when creating and posting technical documentation is ⏤
keeping the corporate branding consistent
posting the document in multiple places on the website
using only one medium such as text on the website
profusely incorporating the technical language of the engineers

A

keeping the corporate branding consistent

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12
Q 
The process of taking another person’s work, ideas, or words, and using them as if they were your own is called⏤
  plagiarism
  digitalization
  information gathering
  ingenuity
A

plagiarism

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13
Q 
The process of adjusting the spacing between characters in a proportional font, usually to achieve a visually pleasing result is called⏤
  kerning
  widows
  text wrapping
  leading
A

kerning

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14
Q 
In typography, which term refers to the space between lines?
  leading
  kerning
  widows
  orphans
A

leading

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15
Q 
When only the last line of the paragraph appears at the top of the second page separated from the rest of the paragraph, it is  referred to as ⏤
  a widow
  text wrap
  leading
  digitalization
A

a widow

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16
Q 
Which graphic technique does this photograph predominantly use?
  contrast
  alignment
  repetition
  proximity
A

contrast

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17
Q

What is a problem that can occur when correcting orphans and widows?
too much blank space at the bottom of the page
longer paragraphs than expected
shorter paragraphs than expected
a need to adjust the font size

A

too much blank space at the bottom of the page

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18
Q

Which of the following is not a consideration when trying to vary font sizes and styles?
creating undue attention to unimportant text
paying attention to scale and proportion
unifying color and style
keeping body text readable

A

creating undue attention to unimportant text

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19
Q 
Contrast  may  be achieved through⏤
  font shifts from bold to italics
  the use of one primary color
  incorporating a clear point of view
  staying monochromatic
A

font shifts from bold to italics

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20
Q 
If your goal is to contrast two or more sets of data, you would likely choose a⏤
  Composition Chart
  Relationship Chart
  Comparison Chart
  Distribution Chart
A

Comparison Chart

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21
Q 
If your goal is to show connection between two or more variables, you would likely choose a⏤
  Composition Chart
  Relational Chart
  Distribution Chart
  Comparison Chart
A

Relational Chart

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22
Q 
If your goal is to show how variables are dispersed over time, you would likely choose a⏤
  Composition Chart
  Distribution Chart
  Comparison Chart
  Relationship Chart
A

Distribution Chart

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23
Q 
If your goal is to display change over time, you would likely choose a⏤
  Distribution Chart
  Composition Chart
  Comparison Chart
  Relationship Chart
A

Composition Chart

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24
Q 
Essential to creating a line graph is (are)⏤
  an X and Y axes
  loss and gains data
  use of multiple colors
  inclusion of an intricate legend
A

an X and Y axes

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25
Q 
If you use a pie graph and find that the slices are about the same size, consider changing to a⏤
  treemap
  pyramid chart
  matrix chart
  bar graph
A

bar graph

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26
Q 
When using a bar graph, it is best to start with the y-axis at zero because using a mid-number may cause⏤
  a skewed narrative
  unreliable distribution of data
  too much information
  over-stimulation by the audience
A

a skewed narrative

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27
Q 
When constructing a table, most experts advise using shading rather than⏤
  gridlines
  highlighting
  bold type
  white space
A

gridlines

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28
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
If you want to travel with us, you will have to get permission from your parents and me first.
If you want to travel with us, you will have to get permission from your parents and myself first.

A

If you want to travel with us, you will have to get permission from your parents and me first.

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29
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
If a student wants his teacher to recognize his effort, he should work diligently.
If a student wants their teacher to recognize their effort, they should work diligently.

A

If a student wants his teacher to recognize his effort, he should work diligently.

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30
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
We decided yesterday that we would keep this just between you and I.
We decided yesterday that we would keep this just between you and me.

A

We decided yesterday that we would keep this just between you and me.

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31
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
We discovered last week that it’s possible my cousin has cancer.
We discovered last week that its possible my cousin has cancer.

A

We discovered last week that it’s possible my cousin has cancer.

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32
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
The kite was flown by the little girl with long, brown braids.
The little girl with long brown braids flew the kite.

A

The little girl with long brown braids flew the kite.

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33
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
In order to understand my mother you would have to know a little bit about my mothers’ childhood.
In order to understand my mother, you would have to know a little bit about my mother’s childhood.

A

In order to understand my mother, you would have to know a little bit about my mother’s childhood.

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34
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
Playing football; though not a requirement for all males going through school, seems to develop teamwork skills in young men.
Playing football—though not a requirement for all males going through school—seems to develop teamwork skills in young men.

A

Playing football—though not a requirement for all males going through school—seems to develop teamwork skills in young men.

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35
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
The young lady would love to have dinner with the gentleman, but he has not asked yet.
The young lady would love to have dinner with the gentleman but he has not asked yet.

A

The young lady would love to have dinner with the gentleman, but he has not asked yet.

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36
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
The big, brown bear just lay on his back with his feet in the air while eating berries.
The big brown bear just lay on his back with his feet in the air while eating berries.

A

The big brown bear just lay on his back with his feet in the air while eating berries.

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37
Q

Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing.
Neither of my parents talk in their sleep.
Neither of my parents talks in their sleep.

A

Neither of my parents talks in their sleep.

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38
Q 
Communication is the process of . . .
  sending and receiving messages
  avoiding interference
  listening responsively
  sending clear messages
A

sending and receiving messages

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39
Q

Solid communication occurs when . . .
shared meaning is reached
at least 2 of the filters for ethics are followed
the message is communicated using informal language
conflicts require mediation

A

shared meaning is reached

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40
Q 
The communication process does not require . . . 
  encoding
  channel/medium
  decoding
  interference
A

interference

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41
Q 
Which of the following could best be described as interference?
  a receptive attitude
  a loud cooling system
  clarifying questions
  emotional feedback
A

a loud cooling system

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42
Q 
A false statement that damages another person violates
  decoding
  encoding
  purpose
  ethics
A

ethics

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43
Q 
The decoding phase of the communication process takes place
  before encoding
  by the sender
  by the receiver
  before interference
A

by the receiver

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44
Q

What is the purpose of the Johari Window?
To clarify your role in the communication process
To help you make an important decision
To develop self-awareness
To learn how to help others

A

To develop self-awareness

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45
Q 
Of the four panes of the Johari Window - open, blind, hidden, and unknown - in which pane would you find name, sex, and age?
  open
  blind
  unknown
  hidden
A

open

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46
Q

You are planning to ask your parents to go to a friend’s party. You are planning on how you will encode the message so that your parents say “yes.” Before you could ask them, however, your friend shares with you that his parents will not be home. Omitting this fact from your request to your parents will increase the chances that you will be able to go. After thinking it over, you decide that omitting that small detail would not be that big of a deal. You decide to give your presentation to your parents without that information. Is your communication ethical or unethical?
unethical
ethical

A

unethical

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47
Q

You are making a presentation to your principal for a fund drive at your school. You have carefully planned out all of your points; however, you are wondering about whether you should share some questionable information you saw on the news about the organization that would be running the fund drive. You decide to delve into the story to find some of the facts. The facts don’t help your cause but likely will not hurt the cause either. You decide to present all the positives and the one negative piece of information. Is your communication ethical or unethical?
ethical
unethical

A

ethical

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48
Q

You bought an X-box at a local store. You bring it home, take it out of the box, only to find that it is a “knock off,” not a real X-box made by Nintendo. You are aggravated and pack the components back in the box. As you drive to the store to return the X-box, you are mulling over what you will say to the clerk. First, you need to calm down and think carefully. You know your audience is the clerk or manager at the store and your purpose is to get your money back. As you mull over the situation, you must determine which language style to use - technical, standard, or informal. What language style would be the best to use in your message?
technical language
standard language
informal language

A

standard language

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49
Q

You just won a pair of tickets to ACL, a musical venue for the weekend. You want to invite your buddy, so you pick up the phone to make the call. You know your audience is your friend and the purpose is to invite him. What language style would be the best to use in your message?
blend of informal and standard
blend of technical and informal
blend of standard and technical

A

blend of informal and standard

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50
Q 
If you are involved in a conversation and you reach out and touch the other person on the arm, what type of nonverbal communication would that be?
  Paralinguistics
  Kinesics
  Spatial
  Haptic
A

Haptic

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51
Q 
If you are visiting with someone about a task that needs to be completed, and the person crosses his/her arms, what type of nonverbal message might the person be sending?
  Paralinguistic
  Kinesic
  Spatial
  Haptic
A

Kinesic

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52
Q 
If you are in a conversation with someone and that person takes a step closer to you, what type of nonverbal behavior are you sensing?
  Paralinguistic
  Spatial
  Haptic
  Kinesic
A

Spatial

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53
Q 
If you and your mom are in a conversation and her pitch gets higher and her volume gets louder, what type of nonverbal signaling is she using?
  Kinesic
  Spatial
  Paralinguistic
  Haptic
A

Paralinguistic

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54
Q

When the speaker’s verbal and nonverbal message connect in harmony, it is called⏤
Replacement Theory
Opposites Don’t Attract
The Perfect Match

A

The Perfect Match

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55
Q

When someone crosses his/her arms and glares at you, never uttering a word, it is called ⏤
The Perfect Match
Opposites Don’t Attract
Replacement Theory

A

Replacement Theory

56
Q

If someone is giggling when telling you that your friendship is over, this likely is a case of ⏤
Opposites Don’t Attract
Replacement Theory
The Perfect Match

A

Opposites Don’t Attract

57
Q

Giving a “thumbs up” sign

A

Replacement theory

58
Q

Rolling your eyes while congratulating someone.

A

Opposites don’t attract

59
Q

The audience was smiling and applauding.

A

The perfect match

60
Q

The speaker was energetic and waving his arms around during his presentation.

A

Gestures

61
Q

On the third request from my mom to get up for school, she was screaming.

A

Volume

62
Q

I was talking to a friend in class, when the teacher moved to my desk and just stood there.

A

Proximity

63
Q

The girl was frowning while she was telling a sad story.

A

Facial expressions

64
Q

When my Aunt Tia speaks, she is always touching my arm.

A

Hptic

65
Q

Nonverbal cues always alert the speaker to what the receiver is thinking/feeling about the message.
True
False

A

False

66
Q

Many researchers believe that the nonverbal signals may be stronger and read more easily than the words used to communicate.
True
False

A

True

67
Q

Crossing your arms always indicates a defiant response to the message.
True
False

A

False

68
Q

A message is strongest when the verbal message and the nonverbal cues match.
True
False

A

True

69
Q

It is possible to spend too much time analyzing nonverbal cues to the point that you never hear the message.
True
False

A

True

70
Q

Read the scenario below.

Xavier is attending a Senate hearing during the Texas legislative session. The hearing is on education changes, and he is required to give a 5-minute update in his political science class.

What type of listening should Xavier employ?
  Critical
  Deliberative
  Appreciative
  Empathic
A

Critical

71
Q

Read the scenario below.

Ricardo is attending a panel discussion at the art museum for a presentation he will be making in his art history course.

What type of listening should Ricardo employ?
  Empathic
  Deliberative
  Critical
  Appreciative
A

Critical

72
Q

Read the scenario below.

Kristina is attending a concert by Los Lonely Boys this evening.

What type of listening should Kristina employ?
  Deliberative
  Empathic
  Appreciative
  Critical
A

Appreciative

73
Q

Read the scenario below.

Martin dropped his notebook when getting off the bus, and all his papers blew away in a wind gust, including his homework for math class. He relates the story to his teacher.

What type of listening does Martin hope the teacher will employ?
  Deliberative
  Empathic
  Critical
  Appreciative
A

Empathic

74
Q

Read the scenario below.

Cheryl gave her father skybox tickets to the Dallas Cowboys game on Sunday.

What type of listening/viewing might Cheryl's father employ?
  Empathic
  Critical
  Deliberative
  Appreciative
A

Appreciative

75
Q

Read the scenario below.

Ryan’s dog had to have surgery. The dog had a few complications, which Ryan was sharing with his best friend.

What type of listening should Ryan's friend employ?
  Empathic
  Critical
  Deliberative
  Appreciative
A

Empathic

76
Q

Read the scenario below.

LaChondra received a phone call inviting her to participate in a rally at the capitol. She was encouraged to take a stand for the cause.

What type of listening did LaChondra employ?

Appreciative
Deliberative
Critical
Empathic

A

Deliberative

77
Q

Read the scenario below.

Micalia has been asked to listen to a presidential debate and explain the issues from all candidates.

What type of listening should Micalia employ?
  Critical
  Deliberative
  Empathic
  Appreciative
A

Critical

78
Q

Read the scenario below.

Aidan forgot his lunch when he set out for school. Once he got to school, he checked his pockets for change to buy something but found none. He stopped by the counselor’s office to share his situation.

What type of listening does Aidan hope the counselor will employ?
  Deliberative
  Empathic
  Appreciative
  Critical
A

Empathic

79
Q

Read the scenario below.

A political science class visited with the representative in the legislature before the session begins. The class members want the legislator to support a bill on tax reform.

What type of listening does the class hope the legislator will employ?
  Deliberative
  Empathic
  Critical
  Appreciative
A

Deliberative

80
Q 
Potential employers may look at which of the following documents that you have not offered as part of your application to determine if you are a candidate they wish to hire?
  high school transcripts
  social media
  bank statements
  birth certificate
A

social media

81
Q

One way to begin the search for a position is to conduct a self-profile identifying⏤
your family income and the proximity to work
your dreams and desire for a high salary
your experience and training
your number of likes on social media and your grades in school

A

your experience and training

82
Q

Having a system to organize your interview information is important because⏤
it helps you know which jobs you have lost interest in
it shows how organized you are
it allows you to track jobs, dates submitted applications, date of interviews
it is a tool you will share with prospective employers

A

it allows you to track jobs, dates submitted applications, date of interviews

83
Q 
Which of the following would not be listed on a resume?
  personal information
  names of your parents
  work experience
  education
A

names of your parents

84
Q

Contact information on your résumé should include⏤
name, phone number, parent’s name, references
address, email, name, grade in school
name, address, email, and phone number
name, address, rank in school, mail

A

name, address, email, and phone number

85
Q 
On a résumé the objective states⏤
  the position you want
  your dreams and aspirations
  the purpose for sending the résumé
  the connections between experience and dreams
A

the position you want

86
Q

Using many colors and varying fonts on a résumé⏤
will catch the eye of the employer
does not enhance the résumé
will make your résumé stand out
does not print well, so you have a sloppy résumé

A

does not enhance the résumé

87
Q

Which of the following is not a purpose for a cover letter?
introduce yourself to an organization
draw attention to your résumé
demonstrate your interest in the company erest in the company
refer a friend for the position

A

refer a friend for the position

88
Q 
In a cover letter make the connection clear between your skillset and the⏤
  references
  position
  work history
  your high school transcript
A

position

89
Q

Which of the following might be considered a “soft skill”?
ability to troubleshoot technology issues
grammar expertise
people skills
expertise with building spreadsheets

A

people skills

90
Q

Read the following scenario and determine whether the synergy is negative or positive.

The Alpha Team has been meeting since the fall of 2016 with a singular task of developing an appraisal instrument for administrative assistants in the MNO company. Several members have dropped out due to lack of interest and had to be replaced. The team still does not have a prototype of the appraisal instrument.

Is this positive or negative synergy?
Positive
Negative

A

Negative

91
Q

Read the following scenario and determine whether the synergy is negative or positive.

The Gamma Team is working on a project to ensure workers are on time and held accountable when they are not. The leader has strong opinions about how the team should handle this. He has provided documents for the team from other companies where he has worked. He has drawn up a plan and wants team members to sign off on it.

Is this positive or negative synergy?
Negative
Positive

A

Negative

92
Q

Read the following scenario and determine whether the synergy is negative or positive.

Team BETA was asked to bring a recommendation to the staff on how best to provide professional development over the next year. A survey was given to all staff and the BETA team poured over the data. Every group member contributed to the discussions and 5 days before the deadline, the team had a recommendation.

Is this positive or negative synergy?
Negative
Positive

A

Positive

93
Q

Read the following scenario and determine which role is being played out.

Mary was enthusiastic when she first received the invitation to serve on the team. As the work got more tedious and schedules were crammed with other activities, she continued to keep the team moving forward toward the group goal.

Which role does this describe?
  Information Guru
  Consensus Seeker
  Inspirer
  Scribe
A

Inspirer

94
Q

Read the following scenario and determine which role is being played out.

Sam is meticulous and detail oriented. When he received his invitation to join the team, he was excited. What he heard in discussions seemed to lack accurate facts. He diligently checked all data and asked other members where they got their facts.
Which role does this describe?
  Information Guru
  Innovator
  Scribe
  Connector
A

Information Guru

95
Q

Read the following scenario and determine which role is being played out.
Julia was invited to serve on the team and was asked to take a co-chair position. She was told that she was needed to round out the team because she always has ideas and creative ways of looking at problems that would keep the team from resorting back to doing same old thing.
Which role does this describe?
Gatekeeper
Scribe
Devil’s Advocate/Critic
Innovator

A

Innovator

96
Q

Read the following scenario and determine which role is being played out.
To be fair the manager chose a member from each division to be on the team. That is how Ben received his invitation. There is nothing that Ben has not done nor places he has not been. He loves to talk about them even when Ben is not the subject of conversation.
Which role does this describe?
Naysayer
Attention Seeker
Contender
Know-It-All

A

Attention Seeker

97
Q

Read the following sentence. Fill in the blank with one of the answers below.

When the team has conflicts and one of the group members tries to mediate the situation, often with humor, what role is being portrayed?
  contender
  negotiator
  peacemaker
  innovator
A

peacemaker

98
Q

Read the following sentence. Fill in the blank with one of the answers below.

The \_\_\_\_\_\_\_\_\_\_\_\_role is obvious when the environment is cordial and affirming.
  innovator
  gatekeeper
  negotiator
  inspirer
A

inspirer

99
Q

Read the following sentence. Fill in the blank with one of the answers below.

When the team begins to gather ideas and one person presents opposite arguments to any given idea, which role is dominating? 
  consensus seeker
  devil's advocate/critic
  know-it-all
  innovator
A

devil’s advocate/critic

100
Q

Read the following sentence. Fill in the blank with one of the answers below.

When a person begins to speak with authority on everything and seldom lets anyone else speak, which role is obvious? 
  know-it-all
  consensus building
  caretaker
  innovator
A

know-it-all

101
Q

Read the following sentence. Fill in the blank with one of the answers below.

When everyone gets to speak and the norms are followed so no one person dominates the discussion. What role is that?
  caretaker
  contender
  scribe
  connector
A

caretaker

102
Q

Read the following scenario.
The Delta Team was created to orchestrate the launch of a new product. The leader presents an idea that is full of energy and pizzazz. Mary raises a question but is quickly quieted and the team moves ahead without consideration of any negative consequence that might cause the launch to fail.
Which symptom of groupthink is the Delta Team most likely demonstrating?
Ignore potential dangers
Rationalize decision
Stereotyping
Disregard for moral consequences

A

Ignore potential dangers

103
Q

Read the following scenario.
The Pi Team was created to find ways to improve the climate and culture of the workplace. The leader does not really want to engage in any changes but wants to present herself as one open to change. However, some of her colleagues on the team agree with her and have set themselves up to act as censors to any ideas contrary to the ideas of the leader.
Which symptom of groupthink is the Pi Team most likely demonstrating?
Need to pressure dissenters
Stereotype Views of Out-groups
Rationalize the decision
Agreement among the team

A

Need to pressure dissenters

104
Q

To best protect yourself from engaging in groupthink, which of the following should you do?
Keep notes on what every one is saying so you can use it against the other team members.
Remember that failure is not an option.
Talk to all your friends about what you are doing in your team meetings.
Try to keep an open mind, ever searching for alternative ways of viewing the problem.

A

Try to keep an open mind, ever searching for alternative ways of viewing the problem.

105
Q

If you are the leader of a group, how might you best safeguard against groupthink?
Always keep your personal agenda to yourself but lead the group towards it with data.
Every member should be assigned the role of evaluator/critic.
Never invite experts to the meetings because the experts will confuse the team members.
You should share your views early on in the process to provide a vision for the team.

A

Every member should be assigned the role of evaluator/critic.

106
Q

Throughout the process of completing a task, it is important to practice ________________ and _______________ of the processes.
self-reflection, ongoing evaluation
third-party evaluations, annotated critiques
routines, harmonizing
group inventories, written feedback

A

self-reflection, ongoing evaluation

107
Q 
The healthy organization/team is both \_\_\_\_\_\_\_\_\_\_\_\_and \_\_\_\_\_\_\_\_\_\_.
  simplistic, manageable
  dormant, stable
  endothermic, lucrative
  dynamic, fluid
A

dynamic, fluid

108
Q

As a team member, you want to sharpen your vision, focus your energy on the project and have an objective view. Which of the components of system theory would best describe this?
clear view of your vision and assumptions
closed system
commitment to the task
personal view of the world

A

clear view of your vision and assumptions

109
Q

As a team member, you want to keep a grip on your assumptions which might be flawed so that you can begin to think cooperatively as a team. What should you do?
voice your underlying assumptions often even if they are flawed
build a shared vision
become more energetic and task-oriented
reflect on underlying assumptions that affect your world view

A

reflect on underlying assumptions that affect your world view

110
Q

As a team member, you want to examine those assumptions that determine how you view the world and what actions you might take as a result of those assumptions. How could this help the team?
It would allow you to be more dogmatic in order to get the job done.
It would provide you with rationales for all your decisions.
It would determine whether you would be a good fit for the group.
It would equip you to be a more cooperative and collaborative team member.

A

It would equip you to be a more cooperative and collaborative team member.

111
Q

As a team member, you want to be authentic in unveiling shared images for the future, so that there exists real and genuine commitment rather than compliance. How will this help you be a strong team member?
You will be able to cooperate with team members in a productive way.
You will be able to dominate the discussion and lead others towards completion of the task.
You will be able to exhibit exaggerated optimism that ignores potential dangers.
You will be able to engage in getting consent from every group member.

A

You will be able to cooperate with team members in a productive way.

112
Q

Technology is a promising frontier for group and team meetings. As with any technology, there will be advantages and disadvantages.

Which of the following is an advantage for using Google Docs?
able to see group members
just as personal and more efficient than face-to-face meetings
enjoying the personalized ads
multiple users can work at the same time on the same document

A

multiple users can work at the same time on the same document

113
Q

Technology is a promising frontier for group and team meetings. As with any technology, there will be advantages and disadvantages.

Which of the following is a disadvantage in using discussion boards?
glitches in video can distort faces of particpants
wading through advertisements
people forget to visit the discussion board regularly
opens opportunity for scammers

A

people forget to visit the discussion board regularly

114
Q

Read the following scenario on leadership.

Mark was asked to be the leader of a newly formed team. He jumped right with a clear structure and focus. He quickly began going over the task and the only reasonable choice for the team to consider. Mark wanted to achieve speedy results and high productivity.

Which model of leadership best describes Mark?
laissez-faire
authoritarian
democratic

A

authoritarian

115
Q

Read the following scenario on leadership.

Sally was asked to be the leader of a newly formed team. She gave everyone a copy of the task and informed the group that they would be making the decision. As a matter of fact, Sally would agree to carry out the wishes of the team.

Which model of leadership best describes Sally?
authoritarian
democratic
laissez-faire

A

laissez-faire

116
Q

Read the following scenario on leadership.

Raphael was asked to be the leader of a newly formed team. Raphael is charismatic and high energy. Raphael believes that he will make better decisions because of the team’s contributions. His team members feel empowered and the group will be high in quality and in productivity.

Which model of leadership best describes Raphael?
authoritarian
democratic
laissez-faire

A

democratic

117
Q

Read the following sentence. Is it most likely a topic or a thesis?

Butterflies migrate to Mexico every year.
Topic
Thesis

A

Topic

118
Q

Read the following sentence. Is it most likely a topic or a thesis?

Austin, Texas has the best year-round weather in the United States.
Topic
Thesis

A

Topic

119
Q

Read the following sentence. Is it most likely a topic or a thesis?

Politicians in the next session will be faced with hard decisions about school funding, state assessments, and child protection.
Thesis
Topic

A

Thesis

120
Q

Read the following sentence. Is it most likely a topic or a thesis?

Parks for camping are available throughout the state.
Thesis
Topic

A

Topic

121
Q

Read the following sentence. Is it most likely a topic or a thesis?

Dreams will always be challenged, but believing in yourself, refusing to be discouraged, and setting realistic goals keep the dreams alive.
Thesis
Topic

A

Thesis

122
Q

Which of the following information about your audience would be least helpful in preparing your speech?
likes and dislikes regarding the subject of your presentation
height and weight of each participant
interest in the topic of your presentation
age of participants

A

height and weight of each participant

123
Q

If you were trying to determine what an audience may already know about the topic, which of the following attributes might you be examining?
Motivation
Attitude
Ability

A

Ability

124
Q

If you were analyzing your audience to determine who might be in favor of the topic on which you will be speaking and who might not be in favor, what characteristic of an audience might you be examining?
Motivation
Ability
Attitude

A

Attitude

125
Q

If you knew that your participants were being forced to attend your presentation, what attribute of the audience would you be examining?
Motivation
Ability
Attitude

A

Motivation

126
Q

If my purpose was to convince others to agree with me, what primary goal might I be targeting?
Educate
Change
Persuade

A

Persuade

127
Q

If my purpose for my presentation was to instruct the participants in a way that they learn a new skill, what goal might I be targeting?
Persuade
Change
Train

A

Train

128
Q

If employees in my company were failing to turn in timesheets at the appointed time, my primary goal with the employees would likely be to -
Educate them on the the benefits to doing what I want
Train them into a better way of doing something
Change what they do

A

Change what they do

129
Q

If I wanted to enhance my personal identity with the audience, I would likely try to -
use a PowerPoint to dazzle them
show confidence and competence
portray a serious personality
explain everything in a volume-controlled manner

A

show confidence and competence

130
Q

Before accepting a speaking engagement, the speaker must know -
where the exits from the room are
should know the purpose and topic for the presentation be
who the point of contact will be
the shortest route to the location

A

should know the purpose and topic for the presentation be

131
Q

The best way to start a presentation is -
with graphs, diagrams, and schematics
with a verbal resume of your credentials
with an engaging story, personal experience, or visual
with music unrelated to the topic

A

with an engaging story, personal experience, or visual

132
Q

Read the list below.

interview transcripts, diaries

Are these primary or secondary sources?
secondary source
primary source

A

primary source

133
Q

Read the list below.

diagrams, textbooks

Are these primary or secondary sources?
primary source
secondary source

A

secondary source

134
Q

Read the list below.

magazines, films

Are these primary or secondary sources?
primary source
secondary source

A

secondary source

135
Q

Read the list below.

personal experience, recordings

Are these primary or secondary sources?
primary source
secondary source

A

primary source

136
Q 
If you have filmed a video on your phone, and you need to edit it before embedding it into your PowerPoint, which tool would you likely choose?
  Excel
  Keynote
  JPEG
  Movie Maker
A

Movie Maker

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