Exam

Question 1

what is a medical administrative assistant’s function in the audit process?

Answer 1

maintaining day sheets

Question 2

Microsoft XO is an example of what type of program?

Answer 2

spreadsheet application

Question 3

Patient calls with a question about her prescription dosage as it relates to a different condition. What action is appropriate for the medical administrative Assistant to take?

Answer 3

Take a message

- the physician is the most appropriate person to respond to this inquiry

Question 4

what is the best way for a medical administrative Assistant to address collection of co-payment?

Answer 4

how would you like to pay today?

Question 5

A medical administrative assistant is in a multi specialty practice and is scheduling an appointment for a patient who has arrhythmia. Which provider does the assistant schedule an appointment with?

Answer 5

Cardiologist
The cardiologist specializes in disorders of the heart. Arrhythmias are abnormal heart rhythm‘s that cause the heart to beat too quickly or too slowly

Question 6

What abbreviation is for a type of routine blood test?

Answer 6

CBC

Complete blood count

Question 7

What item should be sent by certified mail?

Answer 7

Dismissal letter

Certified mail for flight confirmation of receipt, which is needed one sending patient or staff dismissal letters

Question 8

What is the abbreviation for an electroencephalogram?

Answer 8

EEG

Question 9

Having a sign in sheet that says the patients name and provider is an example of what?

Answer 9

Incidental disclosure

Question 10

What form is required to ensure a clean claim for an established patient?

Answer 10

Encounter form

And encounter form establishes medical necessity which is the goal of a clean claim

Question 11

What referral is used in an emergency situation?

Answer 11

Stat

Question 12

What term indicates the proper release of PHI?

Answer 12

Breach of confidentiality

Question 13

A patient is diagnosed with Parkinson’s disease. The medical administrative assistant should schedule the patient with what specialist?

Answer 13

Neurologist

Question 14

What information should the medical administrative assistant include In a Claim form?

Answer 14

NPI

National provider identification number

Question 15

At which of the following times should a medical administrative Assistant pull a patient’s daily chart?

Answer 15

The evening before the patient’s appointment

Question 16

Who is the party who is financially responsible for payment?

Answer 16

Guarantor

Question 17

What action is necessary if a prescribed CPT code is not listed on the pre-printed encounter form?

Answer 17

Manually add the procedure code to the form

Question 18

What information should a medical Administrative assistant verify on a referral?

Answer 18

Insurance coverage to ensure that the client is authorized. Verification prevents a Situation in which the client has to self-pay.

Question 19

A provider asks a medical administrative assistant to schedule a patient’s next appointment for arthrocentesis of the right shoulder. This would be an appointment for what?

Answer 19

Surgical puncture to remove fluid from the right shoulder joint

Question 20

A patient needs to have his gallbladder removed. The medical administrative assistant Should schedule the patient for what procedure?

Answer 20

cholecystectomy

Question 21

Expensive equipment such as a copier or computer that is expected to last a long time is _______.

Answer 21

Consider to be a capital purchase

Question 22

A provider’s office receives a remittance advice showing a denial code. the medical administrative Assistant creates a formal written request for review of the rejected claim. The assistant should use what format?

Answer 22

Claim appeal
A claim appeal is often used when a reimbursement was inadequate for a complicated procedure, the provider disagreed that patient’s condition was pre-existing, for the patient has unusual circumstances that affect medical treatment.

Question 23

What is the relationship between advertising and public relations?

Answer 23

Advertising is the purchase of time and or space intended to influence members of the target audience while public relations is the presentation of an organization in a positive manner

Question 24

An explanation of benefits (EOB) statement sent by an insurance company will include _______.

Answer 24

A checked or statement of Electronic payment for services provided
Medical treatments or services paid for by the insurance company

Question 25

A new patient leaves the office because the practice is not accept his insurance. What action should the medical administrative Assistant take to prevent the scenario?

Answer 25

Verify the insurance eligibility prior to scheduling new patients

Question 26

What party owns a patient’s physical medical record?

Answer 26

The provider or creator of the record is the one who owns the physical medical record

Question 27

What information is included in an explanation of benefits (EOB) ?

Answer 27

claim adjustments
the EOB explains what was charged, what the insurance covered, and what the guarantor owes, including any adjustments based on the allowable amount charged for services

Question 28

Microsoft XO is an example of what type of program?

Answer 28

spreadsheet application

Question 29

Obtaining vital signs against a patient’s will is an example of what offense?

Answer 29

Battery

Battery is touching a person without permission they’re for obtaining the vital signs without consent is battery.

Question 30

A third party payer is requesting documentation to support billed services. what is the appropriate document the medical administrative Assistant should forward to the third party payer?

Answer 30

Progress notes

Are part of authorization documentation and are forwarded to third-party payers

Question 31

Prior to an invasive procedure, a patient asks a medical administrative Assistant about other options that are available. What action should the assistant take?

Answer 31

Advise the patient to ask the provider about alternatives it’s the provider’s responsibility to explain alternatives to the patient

Question 32

ICD stands for ____________.

Answer 32

International Classification of Diseases

Question 33

The most recent major revision of the ICD is ___________.

Answer 33

ICD-10-CM

Question 34

If a patient is receiving services such as preventive care, this gets coded as __________.

Answer 34

Z codes

Question 35

Some conditions that frequently occur together are described with a __________ code.

Answer 35

Combination

Question 36

What part of Medicare pays for hospitalization?

Answer 36

Part A

Question 37

Part A of Medicare pays for what?

Answer 37

Part A pays for inpatient services such as hospitalization, skilled nursing care facilities, hospice, and home health

Question 38

A medical administrative Assistant should use which type of files to remind patients of future appointments or procedures?

Answer 38

Tickler

Tickler files are used as reminders and are based on patients needs

Question 39

Microsoft XO is an example of which type of program?

Answer 39

spreadsheet application

Question 40

What abbreviation should the medical administrative assistant use to document a patient history of a stroke.?

Answer 40

CVA

A cerebrovascular accident (CVA) is a stroke

Question 41

A schedule is made for patients to have a physical exam on Tuesday afternoons and Thursday mornings. This is an example of what type of scheduling?

Answer 41

Cluster

Patients who need same kind of procedures are scheduled for the same time period

Question 42

what action is appropriate for a medical administrative Assistant to take when processing incoming mail?

Answer 42

Shred unwanted mail to secure office and patient confidentiality

Question 43

what root word means “swallow”?

Answer 43

Phag