Exam. Flashcards

1
Q

Why was Moro Gold successful?

A
Target correct segment: younger, female market with higher disposable income. 
Strong brand image
Distribution strength: Strong ties
Price premium 
Packaging
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2
Q

Why was Lewis Road Creamery successful?

A
Partnership with Whittakers 
Relied on three communication channels:
1. Public Relations
2. Social Media 
3. Website 
Packaging was another key element 
Honest - credibility
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3
Q

What is the definition of Marketing?

A

Marketing is the activity, set of institutions, and processes for creating communicating, delivering, and exchanging offerings that have value for customers, clients and partners and society at large.

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4
Q

3 key points of the strategic marketing concept:

A
  1. Customers (customer orientation)
  2. Competitors
  3. Long-term relationships
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5
Q

The hierarchy of Strategies (Planning)

A

Corporate level plans
Strategic Business Unit (SBU) Level Plans - Portfolio Analysis
Functional level plans, e.g. marketing plans

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6
Q

Definition of sustainability

A

Development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

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7
Q

Define Value Proposition

A

Value proposition is the core of your competitive advantage. It clearly articulates why someone would want to buy from your company instead of a competitor.

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8
Q

Continuous Innovation

A

Modification of an existing product. Sets one brand apart from the competition

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9
Q

Dynamically Continuous Innovations

A

A change in the existing product that requires a moderate amount of learning

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10
Q

Discontinuous innovations

A

A totally new product that creates major changes in the way we live

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11
Q

Brand Extension Advantages

A
Gives new product instant recognition 
Better acceptance 
Established brand values 
Reduces cost association with introduction 
Open distributions channels
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12
Q

Brand Extensions Disadvantages

A

Can confuse brand identity - dilute brand

Might harm core brand

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13
Q

5 Senses

A
Vision 
Smell 
Sound
Taste 
Touch
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14
Q

Marketing Objective

A
Are expressed in measures that relate to the financial objectives and the organisation’s objectives. 
Specific
Measurable
Attainable 
Relevant 
Time bound (SMART).
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15
Q

Internet Marketing Benefits

Tangible Benefits

A
Increased sales from new sales leads giving rise to increased revenue from:
New customers - New markets 
Existing customers (repeat-selling)
Existing customers (cross-selling)
Cost Reductions from:
Customer Service
Online Sales
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16
Q

Internet Marketing Benefits

Intangible Benefits

A
Corporate image communication 
Enhance brand image
Improved customer service
Meeting customer expectations
Improved feedback
17
Q

Bricks and Mortar definition

A

Refers to a retailer who sells goods/services through a physical store

18
Q

E-tailer (CLICKS) definition

A

Refers to a retailer who sells goods/services online.

19
Q

Single-channel retailing definition

A

Retailers sell to consumers via one touchpoint (one retail format)

20
Q

Multi-channel retailing definition

A

Retailer sells to consumers through multiple retail formats (point of contact). Customers use these channels individually and retailers manage earth format separately

21
Q

Omni-Channel retailing definition

A

A retailer sells to consumers seamlessly via multiple retail formats. Consumers experience a brand not a channel with a brand.

22
Q

Intensive Distribution

A

As large a number of distribution points as possible

23
Q

Selective distribution

A

A limited number of distribution points

24
Q

Exclusive distribution

A

In a certain region only, or a single distributor

25
Q

What’s the biggest mistake a retailer can make when it comes to ecommerce?

A

Too much focus on a shiny website but not enough on the fundamentals

26
Q

What is Price Indifference Brand?

A

Setting prices more accurately through testing

27
Q

What are 2 distribution objectives examples?

A

1) To have product x sold in x number of supermarkets in (particular city) by (time frame)
2) To deliver product to consumers in x number of days.

28
Q

Pricing Option examples.

A

Cost-plus - add profit margin to operational costs
Target profit pricing - based on break even
Competition pricing
Market orientated - premium pricing, penetration pricing

29
Q

What are the 6 key campaign planning issues?

A

Goal setting - SMART GOALS
Campaign insight
Segmentation and targeting
Budgeting and selecting the digital media mix
Offer and message development
Integration into overall media schedule or plan

30
Q

What are the most common budgeting methods?

A

A percentage of sales method
Affordable method - what the company can afford
Competitive parity method
Objective and task method