Exam

Question 1

Research and Development

Answer 1

Work directed toward the innovation, introduction and improvement of products and processes

Question 2

Production

Answer 2

The creation of finished goods and services using the factors of production: land, labour, capital, entreprenuership and knowledge

Question 3

Production Management

Answer 3

The term used to describe all of the activities that managers do to help their firm create goods

Question 4

Operations Management

Answer 4

A specialized area in management that converts or transforms resources into goods and services

Question 5

Facility Location

Answer 5

The process of selecting a geographic location for a company’s operations

Question 6

Telecommuting

Answer 6

Working from home via computer

Question 7

Facility Layout

Answer 7

The physical arrangement of resources in the production process

Question 8

Materials Requirement Planning

Answer 8

A computer based production management system that uses sales forecasts to make sure that needed parts and materials are available at the right place at the right time

Question 9

Assembly Line Layout

Answer 9

Used for repetitive tasks

Question 10

Process Layout

Answer 10

Frequently used in operations that serve different customer’s different needs

Question 11

Modular Layout

Answer 11

Can accomodate changes in design or customer demand

Question 12

Fixed Position Layout

Answer 12

A major feature of planning is scheduling work operations

Question 13

Enterprise Resource Planning (ERP)

Answer 13

A computer application that enables a firm to manage all of its operations on the basis of a single, integrated set of corporate data

Question 14

Purchasing

Answer 14

The functional area in a firm that searches for quality material resources, finds the best suppliers, and negotiates the best price for goods and services

Question 15

Just-in-time Inventory Control (JIT)

Answer 15

A production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered just in time for use on the assembly line

Question 16

Quality

Answer 16

Consistently producing what the customer wants while reducing errors before and after delivery to the customer

Question 17

Six Sigma Quality

Answer 17

A quality measure that only allows 3.4 defects per million events

Question 18

Statistical Quality Control (SQC)

Answer 18

The process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning

Question 19

Statistical Process Control (SPC)

Answer 19

The process of testing statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards

Question 20

ISO 9000

Answer 20

The common name given to quality management and assurance standards

Question 21

ISO 14000

Answer 21

A collection of the best practices for managing an organization’s impact on the environment

Question 22

Logistics

Answer 22

Those activities that focus on getting the right amount of the right products to the right place at the right time at the lowest possible cost

Question 23

Supply CHain

Answer 23

The sequence of firms that perform activities required to create and deliver a good or service to consumer or industrial users

Question 24

Supply Chain Management

Answer 24

The integration and organization of information and logistics activities across firms in a supply chain for the purpose of creating and delivering goods and services that provide value to customers

Question 25

Form Utility

Answer 25

The value added by the creation of finished goods and services

Question 26

Process Management

Answer 26

That part of the production process that physically or chemically changes materials

Question 27

Assembly Process

Answer 27

That part of the production process that puts together components

Question 28

Continuous Process

Answer 28

A production process in which long production runs turn out finished goods over time

Question 29

Intermittent Process

Answer 29

A production process in which the production run is short and the machines are changed frequently to make different products

Question 30

Flexible Manufacturing

Answer 30

Designing machines to do multiple tasks so they can produce a variety of products

Question 31

Lean Manufacturing

Answer 31

The production of goods using less of everything compared to mass production

Question 32

Mass Customization

Answer 32

Tailoring products to meet the needs of individual customers

Question 33

Computer Aided Design (CAD)

Answer 33

The use of computers in the design of products

Question 34

Computer Aided Manufacturing (CAM)

Answer 34

The use of computers in manufacturing of products

Question 35

Computer Integrated Manufacturing (CIM)

Answer 35

The uniting of CAD and CAM

Question 36

Program Evaluation and Review Technique (PERT)

Answer 36

A method for analyzing the tasks involved in completing a given product, estimating time needed to complete each task, and identifying the minimum time needed to complete the total project

Question 37

Critical Path

Answer 37

In a PERT network, the sequence of tasks that takes the longest time to complete

Question 38

Gantt Chart

Answer 38

Bar graph showing production managers what projects are underway and what stage they are at in any given moment