Exam 4 Flashcards

1
Q

The availability of specialists to provide support for line managers is not an advantahe of the line approach to organizational structure

A

True

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2
Q

A company’s strategic goals should be linked to a specific deadline

A

True

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3
Q

In a matrix org there is need for constant communication

A

True

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4
Q

When you break workers into logical groups, its called departmentalization

A

True

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5
Q

managers use organizational chars to understand the financial situation of the company

A

False; to help employees understand how their job fits in the big picture

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6
Q

Theory Y managers assume that fear is a motivating factor for workers

A

False; capitalizes on the imagination/intelligence of every worker

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7
Q

Line managers vs. Staff managers

A

LM- supervise production and marketing

SM- supervise functions that provide advice and assistance to departments (accounting, legal, HR)

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8
Q

Middle-level managers need an especially high level of human skills

A

True

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9
Q

Equity Theory

A

The idea that perceptions of fairness directly affect worker motivation

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10
Q

Maslow’s Hierarchy of Needs (social)

A

Need to feel connected to others, accepted by family and friends.

ex. an employee with strong social connections would be more motivated by a promotion (esteem) than a company outing (social)

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11
Q

Autocratic Leader

A

hoards all decision-making power & issues orders w/o consulting others

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12
Q

Maslow’s Hierarchy of Needs (physiological)

A

Need for basic survival- food, water, clothing, shelter

ex. a job that pays enough to pay bills

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13
Q

Managers must focus on fairness, relevance, objectivity and balance for performance appraisals to be effective

A

True

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14
Q

Vestibule training is known as on-the-job training

A

False; off-the-job training

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15
Q

Companies that have fluctuating need for workers usually hire permanent full time workers rather than contingent workers

A

False

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16
Q

Fair Labor Standards Act of 1938

A

est. minimum wage and overtime pay

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17
Q

Occupational Safety Act of 1970

A

required safety equipment for employees and est. maximum exposure limits for hazardous substances

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18
Q

Sexual harassment includes the presence of a hostile work environment

A

True

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19
Q

Noncash compensation includes what types of benefits?

A
Paid vacation/holidays
Paid sick days
health insurance
retirement programs
product discounts
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20
Q

Job description vs. Job specification

A

Description- explanation of responsibilities for a specific position

Specification- qualification necessary to hold a particular position

21
Q

What does take “reasonable care” mean in regard to accountability for sexual harassment

A

Employers may share accountability if they didnt prevent/correct sexual harassment, or if they didn’t provide a system for complaints, also providing employee training on policies

22
Q

Range of “testing” for job applicants

A

Skills, personality, drug testing, physical exams

23
Q

Negative leniency (hr planning)

A

In performance appraisals - “I have high expectations, so i give everyone low scores.

24
Q

Job analysis (hr planning)

A

examination of what needs to be done in each position to maximize the effectiveness of org, no matter who is holding the position

25
Horizontal Applications
targets a large number of users with different knowledge and skill sets ex. word, excel, personal info management
26
Radio Frequency Identification (RFID)
Stores info on a small microchip that can transmit info when it's within range of a reader (mostly product serial numbers to track goods in supply chain)
27
When does data become information?
Whene it is processed, organized, and presented in a useful way to a decision-maker
28
Business Intelligence systems leverage data storage
True; help discover relationships hidden in data
29
Black hat hackers are hackers who have no formal intent
False; malicious intent
30
Vertical Applications
software designed for specific industry or profession
31
Cybermediary
Internet firm that specializes in the secure electronic transfer of funds
32
Use of extranet
Intranet that allows limited access to a selected group of stakeholders ex. customers check on status of order, suppliers check firm's inventory
33
How does decision support system (dss) assist managers?
power to convert data into high-quality info
34
Firewall & functions
hard/soft ware that prevents unwanted messages/instructions from entering a computer
35
Pharming
Scam that seeks to to steal indentities by routing internet to fake sites that look very real
36
Product layout (manufacturing)
used for goods produced in large volumes organizes machinery and equipment in specific sequence of operations that must be performed (assembly line)
37
Functionality (servicescape)
How easy it is for customers to move through the facility and find what they're looking for
38
ISO 9000 and ISO 9001
Goal is to have international consensus on good quality-management practices, requires firm to implement procedures for continuous quality improvement 9001 is for quality management, while others are for documentation, training, and economic/financial aspects
39
Most operation managers today view the natural environment as something to exploit
False
40
Just-in-time production
supply chain operates by orders rather than producing in advance
41
A combo of cad/cam can be used to design output and send instruction to automated equipment
True
42
In a cellular layout, cells are designed to be operated by a few workers who perform a wider array of tasks than assembly line workers
True
43
Process layout
products can be moved from each piece of equipment in the order it specifically needs, very flexible but longer production time.
44
Computer-aided design (CAD)
software provides powerful drawing and drafting tools that enable users to create and edit blueprints and design drawings quickly and easily. (allow users to make 3d images)
45
Making a distinction between critical paths and other paths can help operations managers allocate resources more efficiently
True
46
Are ERP's complex or easy to implement
COMPLEX
47
Total quality management (TQM)
Customer focus, building quality through organization, empowerment of employees, Prevention instead of correction, Commitment to continous improvement,
48
Six sigma
Shares qualities w/ TQM (focus quality, eliminating errors) but provides extensive employee training to reduce
49
Who first proposed the relationship between quality and business success
W. Edwards Deming