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Intro to Business > Exam 4 > Flashcards

Exam 4 Flashcards

1
Q

The availability of specialists to provide support for line managers is not an advantahe of the line approach to organizational structure

A

True

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2
Q

A company’s strategic goals should be linked to a specific deadline

A

True

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3
Q

In a matrix org there is need for constant communication

A

True

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4
Q

When you break workers into logical groups, its called departmentalization

A

True

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5
Q

managers use organizational chars to understand the financial situation of the company

A

False; to help employees understand how their job fits in the big picture

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6
Q

Theory Y managers assume that fear is a motivating factor for workers

A

False; capitalizes on the imagination/intelligence of every worker

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7
Q

Line managers vs. Staff managers

A

LM- supervise production and marketing

SM- supervise functions that provide advice and assistance to departments (accounting, legal, HR)

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8
Q

Middle-level managers need an especially high level of human skills

A

True

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9
Q

Equity Theory

A

The idea that perceptions of fairness directly affect worker motivation

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10
Q

Maslow’s Hierarchy of Needs (social)

A

Need to feel connected to others, accepted by family and friends.

ex. an employee with strong social connections would be more motivated by a promotion (esteem) than a company outing (social)

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11
Q

Autocratic Leader

A

hoards all decision-making power & issues orders w/o consulting others

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12
Q

Maslow’s Hierarchy of Needs (physiological)

A

Need for basic survival- food, water, clothing, shelter

ex. a job that pays enough to pay bills

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13
Q

Managers must focus on fairness, relevance, objectivity and balance for performance appraisals to be effective

A

True

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14
Q

Vestibule training is known as on-the-job training

A

False; off-the-job training

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15
Q

Companies that have fluctuating need for workers usually hire permanent full time workers rather than contingent workers

A

False

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16
Q

Fair Labor Standards Act of 1938

A

est. minimum wage and overtime pay

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17
Q

Occupational Safety Act of 1970

A

required safety equipment for employees and est. maximum exposure limits for hazardous substances

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18
Q

Sexual harassment includes the presence of a hostile work environment

A

True

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19
Q

Noncash compensation includes what types of benefits?

A 
Paid vacation/holidays
Paid sick days
health insurance
retirement programs
product discounts
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20
Q

Job description vs. Job specification

A

Description- explanation of responsibilities for a specific position

Specification- qualification necessary to hold a particular position

21
Q

What does take “reasonable care” mean in regard to accountability for sexual harassment

A

Employers may share accountability if they didnt prevent/correct sexual harassment, or if they didn’t provide a system for complaints, also providing employee training on policies

22
Q

Range of “testing” for job applicants

A

Skills, personality, drug testing, physical exams

23
Q

Negative leniency (hr planning)

A

In performance appraisals - “I have high expectations, so i give everyone low scores.

24
Q

Job analysis (hr planning)

A

examination of what needs to be done in each position to maximize the effectiveness of org, no matter who is holding the position

25
Q

Horizontal Applications

A

targets a large number of users with different knowledge and skill sets

ex. word, excel, personal info management

26
Q

Radio Frequency Identification (RFID)

A

Stores info on a small microchip that can transmit info when it’s within range of a reader (mostly product serial numbers to track goods in supply chain)

27
Q

When does data become information?

A

Whene it is processed, organized, and presented in a useful way to a decision-maker

28
Q

Business Intelligence systems leverage data storage

A

True; help discover relationships hidden in data

29
Q

Black hat hackers are hackers who have no formal intent

A

False; malicious intent

30
Q

Vertical Applications

A

software designed for specific industry or profession

31
Q

Cybermediary

A

Internet firm that specializes in the secure electronic transfer of funds

32
Q

Use of extranet

A

Intranet that allows limited access to a selected group of stakeholders

ex. customers check on status of order, suppliers check firm’s inventory

33
Q

How does decision support system (dss) assist managers?

A

power to convert data into high-quality info

34
Q

Firewall & functions

A

hard/soft ware that prevents unwanted messages/instructions from entering a computer

35
Q

Pharming

A

Scam that seeks to to steal indentities by routing internet to fake sites that look very real

36
Q

Product layout (manufacturing)

A

used for goods produced in large volumes

organizes machinery and equipment in specific sequence of operations that must be performed (assembly line)

37
Q

Functionality (servicescape)

A

How easy it is for customers to move through the facility and find what they’re looking for

38
Q

ISO 9000 and ISO 9001

A

Goal is to have international consensus on good quality-management practices, requires firm to implement procedures for continuous quality improvement

9001 is for quality management, while others are for documentation, training, and economic/financial aspects

39
Q

Most operation managers today view the natural environment as something to exploit

A

False

40
Q

Just-in-time production

A

supply chain operates by orders rather than producing in advance

41
Q

A combo of cad/cam can be used to design output and send instruction to automated equipment

A

True

42
Q

In a cellular layout, cells are designed to be operated by a few workers who perform a wider array of tasks than assembly line workers

A

True

43
Q

Process layout

A

products can be moved from each piece of equipment in the order it specifically needs, very flexible but longer production time.

44
Q

Computer-aided design (CAD)

A

software provides powerful drawing and drafting tools that enable users to create and edit blueprints and design drawings quickly and easily. (allow users to make 3d images)

45
Q

Making a distinction between critical paths and other paths can help operations managers allocate resources more efficiently

A

True

46
Q

Are ERP’s complex or easy to implement

A

COMPLEX

47
Q

Total quality management (TQM)

A

Customer focus, building quality through organization, empowerment of employees, Prevention instead of correction, Commitment to continous improvement,

48
Q

Six sigma

A

Shares qualities w/ TQM (focus quality, eliminating errors) but provides extensive employee training to reduce

49
Q

Who first proposed the relationship between quality and business success

A

W. Edwards Deming

Intro to Business (4 decks)

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