Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Exam 3 Review > Exam 3 Review > Flashcards

Exam 3 Review Flashcards

1
Q

Reputation

A

The prominence of a brand in the minds of the public and the perceived quality of its goods and services. it depends largely on trust.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Trust

A

The willingness to be vulnerable to a trustee based on positive expectations about the. trustee’s actions and intentions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Justice

A

the perceived fairness of an authority’s decision making

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Ethics

A

The degree to which the behaviors of an authority are in accordance with generally accepted moral norms

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Disposition-based trust

A

A general expectation that the words, promises, and statements of individuals and groups can be relied upon

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Cognition-based trust

A

trustworthiness – the characteristics or attributes of a trustee that inspire trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Ability

A

the skills and abilities that enable an authority to be successful in a given area

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Benevolence

A

the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Integrity

A

the perception that the authority adhered to a set of values and principles and the trustor finds acceptable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Affect-based trust

A

trust rooted in emotion rather than reason

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Distributive justice

A

perceptions of fairness related to whether or not outcomes have been allocated in accordance with accepted norms

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

procedural justice

A

perceptions of fairness related to whether or not the rules of fair process have been followed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

voice

A

do employees have a chance to express their opinions?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

correctability

A

can employees request an appeal when a procedure seems to have worked ineffectively?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Consistency

A

are procedures consistent across people and time?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Bias Supression

A

Are procedures neutral and unbiased?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Representativeness

A

Do procedures consider the needs or all groups?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Accuracy

A

Are procedures based on accurate information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

interpersonal justice

A

perceptions of fairness related to whether or not authorities treat people with fairness when implementing rules

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

respect rule

A

are people treated in a dignified and sincere manner?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

propriety rule

A

Do authorities refrain from making improper or offensive remarks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Abusive supervision

A

behaviors that are extremely unfair from an interpersonal justice perspective, with sustained displays of hostile verbal and nonverbal behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Information justice

A

perceptions of fairness related to whether or not the communications provided to employees during organizational decision-making are fair

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

justification rule

A

have authorities explained the decision-making procedures and outcomes in a comprehensive and reasonable manner?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
truthfulness rule
have authorities been honest and candid in their communications
26
Moral awareness
When an authority recognizes that a moral issue exists in a situation or that an ethical standard or principle is relevant to the circumstance
27
moral intensity
the degree to which the issue has moral urgency - driven by potential for harm and social pressure
28
Moral attentiveness
the degree to which people chronically perceive and consider issues of morality
29
Moral judgement
the process people use to determine whether a particular course of action is ethical or unethical
30
preconventional
focuses on the consequences of actions for the individual
31
conventional
stage references the expectations of one's family and society
32
Principled
most advanced - used a set of defined, established moral principles
33
moral inent
reflects an authority's degree of commitment to the moral course of action
34
moral identity
the degree to which people see themselves as a "moral person"
35
Learning
reflects relatively permanent changes in an employee's knowledge or skill that result from experience
36
decision making
the process of generating and choosing from a set of alternatives to solve a problem
37
Expertise
the knowledge and skills that distinguish experts from novices and less experienced people -- these difference are almost always a function of learning
38
Explicit knowledge
information that can be communicated verbally or in writing
39
tacit knowledge
information that is gained from experience
40
Reinforcement
people learn by observing the link between voluntary behavior and the consequences that follow it
41
Antecedent
condition that precedes behavior
42
positive reinforcement
positive outcome that follows a positive behavior
43
negative reinforcement
an unwanted outcome is removed following a desired behavior
44
punishment
an unwanted outcome that follows an unwanted behavior
45
Extinction
the removal of a consequence follows an unwanted behavior
46
continuous schedule
specific consequence follows each and every occurence of a desired behavior
47
fixed interval
workers rewarded after a certain amount of time, the time between reinforcement stays the same.
48
variable interval
workers rewarded after a certain amount of time, and the time between reinforcement varies
49
fixed ratio
behaviors reinforced after a certain number of them have been exhibited
50
variable ratio
people are rewarded after a varying number of exhibited behaviors
51
social learning theory
argues that people in organizations have the ability to learn through the observation of others
52
behavioral modeling
involves observing and learning from others and then repeating the action
53
goal orientation
affect learning behaviors and outcomes
54
learning orientation
building competence is deemed more important than demonstrating competence
55
performance-prove orientation
focus is on demonstrating competence so that others think favorably of them
56
performance-avoid orientation
focus is on demonstrating competence so that others will not think poorly of them
57
programmed decisions
decisions that become somewhat automatic because a person's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken
58
Intuition
emotionally charged judgement arising through quick, non conscious, and holistic associations
59
crisis situation
urgent problem that must be addressed immediately
60
non-programmed decisions
decisions make in situations that are new, complex, and not recognized
61
Bounded rationality
decision makers do not have the ability or resources to process all available information and alternatives to make an optimal decision
62
63
satisficing
decision makers often use the first acceptable alternative they encounter, rather than evaluation all alternatives to see which one is best
64
selective perception
tendency to see the environment only as it affects them, consistent with their expectations
65
projection bias
belief that others think, feel, and act the same way they do
66
social identity theory
people identify with groups and judge others by their group memberships
67
stereotype
assumptions made about others on the basis of their membership in a social group
68
heuristics
simple, efficient rules of thumb that allow us to make decisions more easily
69
availability bias
tendency to base judgements on information that is easier to recall
70
fundamental attribution error
people have a tendency to judge others' behaviors as due to internal factors
71
self-serving bias
suggests that people attribute their own failures to external factors, and their own successes to internal factors
72
concensus
did others act the same way under similar situations
73
distinctiveness
do these people tend to act differently in other circumstances
74
consistency
do these people always do this when performing this task
75
escalation fo commitment
the decision to continue to follow a failing course of action
76
ability
refers to the relatively stable capabilities people have to perform a particular range of different but related activities
77
cognitive abilities
capabilities related to the acquisition and application of the knowledge in problem solving
78
verbal ability
refers to capabilities associated with understanding and expressing oral and written communication
79
oral comprehension
the ability to understand spoken words and sentences
80
written comprehension
the ability to understand written words and sentences
81
oral expression
the ability to communicate ideas by speaking
82
written expression
the ability to communicate ideas in writing
83
quantitative ability
two types of mathematical capabilities
84
number facility
the capability to do simple math operations such as adding and subtracting
85
mathematical reasoning
the ability to choose and apply formulas to solve problems that involve numbers
86
reasoning ability
diverse set of abilities associated with sensing and solving problems using insight, rules, and logic
87
problem sensitivity
the ability to sense that there is a problem, or one is likely to occur
88
deductive reasoning
refers to the use of general rules or hypotheses as a starting point to solve a problem
89
inductive reasoning
the ability to generate a hypothesis and plausible solution from pieces of information
90
originality
the ability to develop clever, novel ways to solve problems
91
spatial ability
capabilities associated with visual and mental representation and manipulation of objects in space
92
spatial orientation
a good understanding of where one is relative to other things in the environment
93
visualization
the ability to imagine how separate things will look if they are put together in a particular way
94
perceptual ability
being able to perceive, understand, and recall pieces of information
95
speed and flexibility of closure
being able to sick out a pattern of information quickly in the presence of distracting information
96
perceptual speed
being able to examine and compare numbers, letters and objects quickly
97
general cognitive ability
an explanation for the consistency in the levels of different cognitive abilities within a person
98
emotional intelligence
the human ability that affects social functioning
99
strength
the degree to which the body is capable of exerting force
100
stamina
ability of lungs and circulatory system to work efficiently for prolonged period
101
flexibility and coordination
ability to stretch, bend, twist, or reach
102
psychomotor
capacity to manipulate or control objects
103
sensory
capabilities associated with vision or hearing
104
personality
consists of the structures and propensities inside us that explain our characteristic patterns of thought, emotion, and behavior
105
traits
recurring trends in people's responses to their environment
106
cultural values
shared beliefs about desirable end states or modes of conduct in a given culture
107
extroversion
being energized by people and social interactions
108
introversion
being energized by private time and reflection
109
sensing
preferring clear and concrete facts and data
110
intuition
preferring hunches and speculations based on theory and imagination
111
thinking
approaching decisions with logic and critical analysis
112
feeling
approaching decisions with an emphasis on others' needs and feelings
113
judging
approaching tasks by planning and setting goals
114
perceiving
preferring to have flexibility and spontaneity when performing tasks
115
RIASEC
Realistic, investigative, artistic, social, enterprising, and conventional
116
culture
the shared values, beliefs, motives, identities, and interpretations that result from common experiences of members of a society and are transmitted across generations
117
cultural values
shared beliefs and desirable end states or modes of conduct in a given culture
118

Exam 3 Review (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions