exam 3 marketing Flashcards

1
Q

Marketing communications before the digital world

A

Start with a clear and compelling brand positioning.
Build and communicate a clear brand identity.
Integrate marketing communications with one central message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

marketing communications in a digital world

A

Start with a clear and compelling brand positioning
Build and communicate a clear brand identity
Integrate marketing communications with one central message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

what are the different elements of IMC

A

advertising, personal selling, public relations, on-line banner ads, social media, sales promotion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Public relations (PR)

A

Inexpensive” media attention.
Importance of PR has grown as cost of other media has increased.
Consumers becoming more skeptical about marketing, PR becoming more important

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Direct marketing

A

Growing element of IMC.
More popular as database technology improves.
Allows for more personal and customized messages

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

steps. in planning and executing an ad campaign

A

Identify target audience
Set advertising objectives
Determine the advertising Budget
Convey the message
Evaluate and select media
Create advertisements
Assess impact

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

step one: define the target

A

define and describe to whom the advertising will be directed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Step two: establish objectives

A

brand/product issues and objectives.
Market/competitive situation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

step 3: determining advertising budget- rule of thumb or objective and task method

A

Considerations:
Role advertising plays in their attempt to meet overall promotional objectives
Expenditures vary over the course of the Product Life Cycle
Nature of the market and the product influence the size of the budget

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

step 4: develop the message

A

define the competitive benefit offered by the brand. It is the promise the brand makes to the consumer. It is the “heart” of the creative strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

select the key benefit

A

must support the brand and product line positioning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

media communication

A

channels through which news, entertainment, education, data, or promotional messages are disseminated

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

The AIDA model

A

-awareness grab attention, use multiple channels
- interest- “I want to learn more”
-desire
-action

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

step 7: test and track

A

presenting, tracking, post testing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

The laggard effect

A

Advertising does not always have an immediate impact
Multiple exposures are often necessary
It is difficult to determine which exposure led to purchase

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

outbound marketing

A

marketing where a company initiates the conversation and sends its message out to an audience

16
Q

inbound marketing

A

marketing in which company attempts to draw visitors and potential companies into a company’s own media

17
Q

content creation

A

process of generating topic ideas that appeal to a buyer persona, creating written or visual content around those ideas, and making that information accessible to your audience as a blog, video, infographic, or other format

18
Q

social media marketing

A

digital marketing that involves creating and sharing content on social media networks

19
Q

blogging

A

Creating content about your product, service or company that will reach your target audience and drive them to your website to begin their journey towards making a purchase. Bloggers write reviews and recommendations that influence your customers

20
Q

search engine optimization

A

the process of maximizing the number of visitors to a website by ensuring that the site appears high on the list of results returned by a search engine.

21
Q

sentiment analysis

A

allows marketers to analyze data from these sources to collect consumer comments about companies and their products

22
Q

personal selling and sales management

A

Describe the value added of personal selling.
Define the steps in the personal selling process.
Describe the key functions involved in managing a sales force.
Describe the ethical and legal issues in personal selling

23
Q

professional selling as a career

A

-People love the lifestyle
-There is a lot of flexibility
-There is a lot of variety in the job
-Can be very lucrative
-Very visible to management and good for promotions

24
steps in personal selling process
generate and qualify leads, preaproach, sales presentation and overcoming reservations, closing the sale, follow up
25
step one: generate and qualify leads
cold calls, telemarketing
26
step 2: preapproach
do your homework, set goals for what is to be accomplished
27
step 3: sales presentation and overcoming reservations
the presentation, handling objectives
28
step 4: closing the sale
Getting the order Often most stressful part of sales process A “no” one day may be the foundation for a “yes” another
29
step 5: follow up
Five Service Quality Dimensions Reliability Responsiveness Assurance Empathy Tangibles
30
managing the sales force
sales force structure, recruiting and selecting salespeople, sales training, motivating and compensating salespeople, evaluating salespeople
31
recruiting and selecting salespeople
personality, optimism, resilience, self-motivation, empathy
32
sales training
Selling and negotiation techniques Products and service knowledge Technologies used in the selling process Time and territory management Company policies and procedures
33
evaluating salespeople
Tied to the reward structure Evaluation measures can be either objective or subjective