Exam #3 Flashcards
Which of the following is an example of the administrative role of performance appraisal?
a. measuring performance for the purpose of making pay decisions
b. identifying the organization’s training needs
c. identifying weaknesses to determine coaching needs
d. communicating feedback to the employee
a. measuring performance for the purpose of making pay decisions
In which of the following situations would peer ratings be most appropriate? a. The supervisor does not have the opportunity to observe each employee’s performance, but other work group members do.
b. The members of the work group are drawn from a diverse population.
c. A group of salespeople meets regularly as a committee to talk about strategies for improving customer relations.
d. The manager is too busy to meet with each subordinate for a formal appraisal interview.
a. The supervisor does not have the opportunity to observe each employee’s performance, but other work group members do.
____ information identifies a subjective character trait of the employee, such as attitude, initiative, or creativity. a. Behaviorally-anchored
b. Personality-factor
c. Trait-based
d. Results-oriented
c. Trait-based
Performance measures are said to be ____ if they leave out some important job duties.
a. subjective
b. unnecessary
c. contaminated
d. deficient
d. deficient
Phrases such as “Greeted customer within 10 seconds of customer’s entry into store,” and “Failed to greet customer until customer addressed employee,” would be typical of a ____ performance appraisal method.
a. a management by objectives
b. ranking
c. behavioral rating scale
d. forced distribution
c. behavioral rating scale
“Multisource” appraisal, also called ____, recognizes that the manager is no longer the sole source of performance appraisal information.
a. team appraisal
b. peer evaluation
c. outside raters
d. 360o rating
d. 360o rating
____ is a relationship in which experienced managers aid individuals in the earlier stages of their careers.
a. Management coaching
b. Human relations training
c. Mentoring
d. Modeling
c. Mentoring
In the ____ method, the manager keeps a written record of both highly favorable and unfavorable actions in an employee’s performance during the entire rating period.
a. paired comparisons
b. critical incident
c. essay
d. checklist
b. critical incident
Amber, a sales associate in a department store, was terminated for theft. Amber says she is innocent and that since she was not allowed to explain the situation and defend herself that ____ was violated.
a. progressive discipline
b. due process
c. just cause
d. employment-at-will
b. due process
People decide the favorability of their outcomes by comparing them with the outcomes of others, given their relative situations. This decision involves the concept of
a. procedural justice.
b. just treatment.
c. equitable treatment.
d. distributive justice.
d. distributive justice.
In the U.S., all of the following are factors leading to unionization EXCEPT
a. non-competitive pay.
b. arbitrary management decision making.
c. poor working conditions.
d. political convictions. **
d. political convictions.
The ____ Act made certain anti-union actions by management unfair labor practices.
a. Railway Labor
b. Landrum-Griffin
c. Taft-Hartley
d. Wagner
d. Wagner
The process of teaching employees the skills necessary to perform a job.
Training
The ongoing education to improve knowledge and skills for present and future jobs within the firm.
Educational Development
To over training challenges what does one need to have?
Learner Readiness
What are some examples of Learner Readiness?
- ability to learn
- self-efficacy
- motivation to learn
- perceived utility/value
The process by which individuals link the information from a neutral stimulus to a stimulus that causes a response
Classical Conditioning
the process of identifying, measuring, managing, and developing the performance of human resources.
Performance Management
the ongoing process of evaluating employee performance.
Performance Appraisal
