Exam 3 Flashcards

1
Q

planning coordinating and controlling activities related to the flow of inventory into through and out of an organization

A

inventory management

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2
Q

managing inventories to increase net income requires effectively managing costs that fall into these six catagories

A
Purchasing costs
ordering costs
carrying costs
stock out costs
quality costs
shrinkage costs
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3
Q

the cost of goods acquired from suppliers including freight

A

purchasing costs

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4
Q

the cost of preparing and issuing purchase orders receiving and inspecting the items included in the orders and matching invoices received purchase orders and delivery records to make payments

A

ordering costs

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5
Q

the costs that arise while holding inventory of goods for sale this includes the opportunity cost of the investment tied up in inventory and costs associated with storage

A

carrying costs

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6
Q

the costs that result when a company runs out of a particular item for which there is customer demand and the company must act quickly to meet the demand or suffer the costs of not meeting it

A

stock out costs

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7
Q

the costs that result when features and characteristics of a product or service are not in conformance with customer specifications

A

quality costs

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8
Q

cost that result form theft embezzlement and clerical errors

A

shrinkage costs

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9
Q

is a decision model that calculates the optimal quantity of inventory to order under a given set of assumptions

A

economic order quantity

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10
Q

EOQ formula

A

square root of 2 times demand times ordering costs divided by the carrying costs

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11
Q

how are carrying costs calculated

A

annual return on investment plus the cost of insurance, materials handling, breakage shrinkage, per year

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12
Q

how do you calculate RTC (Relevant total costs)

A

((D/Q)xP)+((Q/2)xC) P= Ordering costs C=Carrying costs

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13
Q

the quantity level of inventory on hand that triggers a new purchase order

A

Reorder point

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14
Q

how is the reorder point calculated

A

number of units sold in a period of time x purchase order lead time

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15
Q

inventory held at all times regardless of the quantity of inventory ordered using EOQ

A

safety stock

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16
Q

purchasing is the purchase of material s or goods so they are delivered just as needed for production or sales

A

Just in time purchasing

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17
Q

a means of gathering and using information to aid and coordinate the planning and control decisions throughout an organizations and to guide the behavior of its managers and other employees

A

management control systems

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18
Q

include explicit rules procedures performance measures and inventive plans that guide the behavior of its managers and incentive plans that guide the behavior of its managers and other employees

A

formal system

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19
Q

include shared values loyalties and mutual commitments among members of the company corporate culture and unwritten norms about acceptable behavior

A

informal system

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20
Q

how should management control system systems be evaluated

A

they should be closely aligned with the company’s strategies and goals
they should also motivate managers and employees

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21
Q

exists when individuals and groups work toward achieving the organization’s goals managers working in their own best interest take long term actions that align with the overall goals of top management

A

Goal Congruence

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22
Q

is exertions toward reaching goals including both physical and mental actions

A

effort

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23
Q

means the minimum constraints and maximum freedom for managers at the lowest levels of an organization to make decisions

A

total decentralization

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24
Q

means maximum constraints and minimum freedom for managers at the lowest levels of an organization to make decisions

A

total centralization

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25
Q

name the benefits of decentralization

A

leads to gains from faster decision making

increases motivation of subunit managers

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26
Q

costs of decentralization

A

in congruent decision making or dysfunctional decision making

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27
Q

name the 4 types of responsibility centers

A

cost center
revenue center
profit center
investment center

28
Q

the price one subunit charges for a product or service supplied to another subunit of the same organization

A

Transfer price

29
Q

an organization’s ability to offer products or services perceived by its customers to be superior and unique relative to the products or services of its competitors

A

product differentiation

30
Q

an organizations ability to achieve lower costs relative to competitors through productivity and efficiency improvements elimination of waste and tight cost control

A

cost leadership

31
Q

translates an organizations mission and strategy into a set of performance measures that provides the framework for implementing its strategy uses non-financial and financial measures to do this

A

balanced scorecard

32
Q

evaluates the profitability of the strategy, uses the most objective measures in the scorecard, and the other three perspectives eventually feed into this

A

financial perspective of balanced scorecard

33
Q

identifies targeted customer and market segment examples include product complaints customer satisfaction and market share

A

customer perspective

34
Q

focuses on internal operations that create value for customers that in turn further financial perspective by increasing shareholder value examples include delivery time quality and process

A

Internal Business Perspective

35
Q

identifies the capabilities the organization must excel at to achieve superior internal processes that create value for customers and shareholders examples include employee satisfaction time for development and implementation employee skills and education

A

learning and growth perspective

36
Q

what are the features of a balanced scorecard

A
  1. tells the story of the firms strategy articulating a sequence of cause and effect relationships and how strategy should be implemented
  2. communicates the strategy to all members and are understandable and measurable targets
  3. motivates managers that will eventually result in improvements in financial performance
  4. limit the number of measures to only the most critical ones
37
Q

Balanced scorecard pitfalls

A
  1. seeking improvements across all of the measures at the same time
  2. managers using only objective measures and not any subjective measures
  3. managers look at both the costs and benefits of the balanced scorecard especially costs
  4. ignoring non financial measures
  5. managers using too many measures
38
Q

measures the change in operating income attributable solely to the change in the quantity of output sold between the current and prior periods

A

growth component

39
Q

measures the change in operating income attributable solely to changes in prices of inputs and outputs between the current and prior periods

A

price recovery component

40
Q

measures the change in costs attributable to a change int eh quantity of inputs between the current and prior periods

A

productivity component

41
Q

managers can reduce capacity-based fixed costs by measuring and managing unused capacity

A

management of capacity

42
Q

is the amount of productive capacity available over and above the productive capacity employed to meet consumer demand in the current period

A

unused capacity

43
Q

the total features and characteristics of a product or serviec made of preformed according to specifications to satisfy customers at the time of purchase and during use focuses on reducing cost and increasing customer satisfaction

A

quality

44
Q

refers to how closely the characteristics of a product or service meet the needs ad wants of customers

A

design quality

45
Q

refers to the performance of a product or service relateive to its design and product specifications

A

conformance quality

46
Q

incurred to preclude the production of products that do not conform to specifications

A

prevention costs

47
Q

incurred to sect which of the individual units of products do not conform to specifications

A

appraisal costs

48
Q

incurred on defective products before they are shipped to customers

A

internal failure costs

49
Q

incurred on defective products after they are shipped to customers

A

external failure costs

50
Q

name the examples of prevention costs (6)

A
design engineering 
process engineering 
supplier evlauations
preventive equipment maintenance
quality training 
testing of new materials
51
Q

name examples of appraisal costs (3)

A

inspection
online product manufacturing and process inspection
product testing

52
Q

name examples of appraisal costs (5)

A
spoilage 
rework
scrap
machine repairs
manufacturing/process engineering on internal failures
53
Q

name examples of external failures ((4)

A

customer support
manufacturing/process engineering for external failures
warranty repair costs
liability claims

54
Q

non financial measures of customer satisfaction include (6)

A
surveys on satisfaction 
market share
number of defective units shipped to customers number of customer complaints 
product fail rates
delivery delays/ on-time deliveries
55
Q

three techniques for identifying and analyzing quality problems

A

control charts
Pareto diagrams
cause and effect diagrams

56
Q

important things for the learning and growth perspective of quality

A
employee turnover ratio
employee satisfaction 
employee training 
employee empowerment 
experience and qualifications of design engineers
57
Q

how quickly firms respond to customers demand for their products and services and their reliability in meeting scheduled delivery dates

A

operational measures of time

58
Q

how long it takes form the time a customer places an order for a product or service is delivered to the customer

A

customer response time

59
Q

delivering a product or service by the time it was scheduled to be delivered

A

on-time performance

60
Q

what is the formula for the average wait time

A

annual average number of orders for gears times the manufacturing time per order of gears squared all divided by 2 times the annual machine capacity - annual average number of orders times manufacturing time per rode of gears

61
Q

any facto in which a change in the factor causes a change in the speed of an activity

A

time driver

62
Q

what are the two time drivers

A

uncertainty about when customers will order products and services
bottlenecks due to limited capacity

63
Q

describes methods to maximize operating income when faced with some bottleneck and some non bottleneck operations

A

theory of constriants

64
Q

what is the throughput margin formula

A

revenues minus the direct material cost to the goods sold

65
Q

when are throughput margins applicable

A

only when a bottle neck exists

66
Q

when do you know a bottle neck exists

A

when capacity <= production