Exam 3 Flashcards
asynchronous communication
doesn’t happen in real time
synchronous communication
real time interaction
tools used for asynchronous communication
- discussion forums
- team surveys
tools used for synchronous communication
- office productivity tools
- conference calls
- webinars
structured decisions
is one for which there is an understood and accepted method for making the decision
unstructured decisions
is one for which there is no agreed on decision making method
levels of organizational decisions
- operational decisions
- strategic decisions
- managerial decisions
operational decisions
are those that support operational, day-to-day activities
strategic decisions
are those that support broad scope organizational issues
managerial decisions
are about the allocation and utilization of resources
decisions at the operational level tend to be
structured
decisions at the strategic level tend to be
unstructured
What problems arise in information silos?
- data isolated in islands of automation
- different department goals
- duplicate data as organization grows
____________ means islands of data exists from other information systems
information silos
information silos cause
- data duplications and omissions
- disjointed processes (the right hand doesn’t know what the left is doing)
information silos are
disconnected databases
data can be
duplicated or incomplete
processes are disjointed and
not efficient
ERP is an initialism for
Enterprise Resource Planning
What is ERP?
a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent computing platform
Enterprise Resource Planning (ERP) links all
the direct activities in the organization including logistics, operations, manufacturing, sales and marketing and support
Enterprise Resource Planning (ERP) primary purpose
is integration
a challenge of upgrading Enterprise Information Systems
requirement gap
requirement gap
is the difference between what we need and what the app provides
software is developed in inherent processes based
on industry best practices
Define three types of business/social capital?
- physical
- human
- social
physical
produce goods and services (factories, machines, equipment)
human
knowledge and skills investments
social
social relations with the expectation of marketplace returns
social media policy
statement that delineates employee rights and responsibilities
more technical the organization the more
open and lenient its social policies
commit to
transparency and truth
be open and above board
- keep in mind natural extensions of culture and policy
- for example: coca-cola will fire you for being seen with a pepsi, especially in a post
types of user generated content
- junk and crackpot contributions
- inappropriate content
- unfavorable reviews
- mutinous movements
generally accepted best practices:
- junk and crackpot contributions (ignore it, do not engage)
- inappropriate content (remove, report)
- unfavorable reviews (engage with empathy)
- mutinous movements (best of luck)
enterprise 2.0
enables user to share knowledge and problem solving techniques
what are the elements of an ERP solution?
- CRM
- Supply chain
- Manufacturing
- Human resources
- Accounting
What is a business process?
it is a network of activities that generate value by transforming inputs into outputs
business process
- check inventory
- check customer credit
- approve special terms
social media policy is a statement that
lays out the employees rights and responsibilities
