Exam 3

Question 1

satisfaction that derives from aspects central or intrinsic to the job itself, such as responsibility

Answer 1

intrinsic satisfaction

Question 2

One of the most extensively researched and documented job satisfaction instruments; assesses satisfaction with five distinct areas; the work itself, supervision, people, pay and promotion

Answer 2

Job Descriptive Index (JDI)

Question 3

a commonly used job satisfaction instrument that assesses particular aspects of work as well as scores for extrinsic satisfaction and intrinsic satisfaction

Answer 3

Minnesota Satisfaction Questionnaire (MSQ)

Question 4

satisfaction that derives from aspects extrinsic or external, to job tasks, such as pay or benefits

Answer 4

extrinsic satisfaction

Question 5

psychological and emotional attachment an individual feels to a relationship, an organization, a goal or an occupation

Answer 5

commitment

Question 6

an emotional attachment to an organization

Answer 6

affective commitment

Question 7

perceived cost of leaving an organization

Answer 7

continuance commitment

Question 8

an obligation to remain in an organization

Answer 8

normative commitment

Question 9

commitment to a particular occupation field; includes affective, continuance and normative commitment

Answer 9

• occupational commitment

Question 10

the many and varied types of commitment that individuals feel toward coworkers, teams organizations and careers

Answer 10

job embeddedness

Question 11

the process whereby individuals derive a feeling of pride and esteem from their association with an organization. Individuals may also take pains to distance themselves from the organization for which they work—this would be called organizational identification

Answer 11

• organizational identification (OID)-

Question 12

a positive work-related state of mind that includes high levels of energy, enthusiasm and identification with one’s work

Answer 12

• employee engagement

Question 13

reaction that results from consideration of the tasks one is currently doing

Answer 13

process emotion

Question 14

reaction that results from a consideration of the tasks one has already completed

Answer 14

• retrospective emotion

Question 14

reaction that results from a consideration of the taks one anticipates doing

Answer 14

• prospective emotion

Question 15

assessments that individuals make of their circumstances; elements of core evaluations include self-esteem, self efficacy, locus of control and the absence of neuroticism

Answer 15

• core self-evaluations

Question 16

action that represents an attempt by the individual to withdraw from work but maintain ties to the organization and the work role; includes lateness and absenteeism

Answer 16

work withdrawal

Question 17

action that represents an individual’s willingness to sever ties to an organization and the work role; includes intention to quit or retire

Answer 17

• job withdrawal

Question 18

feeling that your job is unstable and that you might lose it

Answer 18

• Job insecurity

Question 19

specific reasons to fear job loss, such as impending layoffs or terminations

Answer 19

• Acute Job insecurity

Question 20

Ongoing worry about losing your job

Answer 20

• Chronic job insecurity

Question 21

An employee’s attachment to their job that involves connections to other people in the company, perceptions of fit with their job and organization, and what they would lose if they left their job

Answer 21

• Job Embeddedness

Question 22

a nearly identical response sequence to almost any disease or trauma identified by Hans Selye

Answer 22

• General Adaptation Syndrome (GAS)-

Question 23

stage of the general adaptation syndrome on which the body mobilizes resources to cope with added stress

Answer 23

• alarm reaction

Question 24

stage of the general adaptation syndrome in which the body copes with the original source of stress but resistance to other stressors is lowered

Answer 24

• resistance stage

Question 25

stage of the general adaptation syndrome in which overall resistance drops and adverse consequences (eg burnout, severe illness, and even death) can result unless stress is reduced

Answer 25

• exhaustion stage

Question 26

type of coping directed at managing or altering a problem causing the stress

Answer 26

• problem-focused coping

Question 27

type of coping directed at reducing the emotional response to a problem by avoiding, minimizing or distancing oneself from the problem

Answer 27

• emotion-focused coping

Question 28

stressor that occurs when employees lack clear knowledge of what behavior is expected in their job

Answer 28

• role ambiguity-

Question 29

stressor that occurs when demands from different sources are incompatible

Answer 29

• role conflict

Question 30

stressor that occurs when an individual is expected to fulfill to many roles at the same time

Answer 30

• role overload