Exam 3 Flashcards
Overview of leadership
-Leadership is essential for all health care professionals and pharmacists are no exception
-Whether managing a community pharmacy, leading clinical teams, or advocating for healthcare policy, leadership drives individual and collective success
Key leadership traits in pharmacist
-Communication
-Adaptability
-Ethical judgement
-Emotional intelligence
-Vision
Leadership role of pharmacists
Ensuring patient safety
*Implementation of safety protocols
*Fostering a safety first culture
*Continuous quality improvement
Advancing patient care
*Expanding clinical services
*Innovation and integration of new technologies
*Personalized patient care
Advocacy for the profession
*Influencing policy and legislation
*Championing the role of the pharmacist
*Promoting professional development
Key leadership styles
Democratic
-Includes all group members in decisions about how the group should operate
-Based on a belief that groups cannot be effective unless all members have opportunity to participate
-Establish a structure and ground rules
Facilitative
-Offering suggestions which group members may or may not take up
-Structure, content and operation of the group are left to group members to determine
-No influence of personal ideas
-Group activity should be a constant learning process
Situational
-Leader attempts to adapt how they behave according to the needs of each situation
-Leader varies style so that it is appropriate for the particular group and for the task at hand
Pharmacists as medication experts
-Pharmacists are the go to experts on drug therapy
*Comprehensive drug knowledge
*Patient and provider resource
*Preventing adverse drug events
-How pharmacists optimize medication outcomes with MTM
*Comprehensive medication reviews
*Personalized patient counseling
*Collaborative practice agreements
Pharmacists role in interprofessional collaboration
-Pharmacists work in collaboration with doctors, nurses, and other health professionals
-Pharmacists’ input helps tailor personalized treatments, prevent medication errors, and reduce costs
Pharmacists in public health
-Pharmacists are crucial players in preventative healthcare. By providing vaccination services, health screenings, and patient education, they contribute to managing chronic diseases and promoting wellness in communities
*Vaccination services
*Health screenings
*Patient education
*Public health leadership during COVID-19
Pharmacists role in technology
-Tele pharmacy
-Electronic health records
-Automated dispensing systems
Research and clinical trials
-Expanding treatment options
-clinical trial management
-Real world evidence generation
Medication Delivery systems and personalized medicine
-Advances in Medication delivery
-Personalized medicine
-Smart packaging and adherence tools
Pharmacists as patient advocates
Ensuring access to affordable medications
-Navigating insurance formularies
-Recommending generic alternatives
-Utilizing patient assistance programs
-Prior authorization support
Addressing social determinants of health and promoting equitable access to care
Preventing medication misuse and providing critical interventions
*Prescription monitoring
*Opioid overdose interventions
How to develop leadership skills
-Continual learning
Develop new skills
Self reflection and personal growth
Staying updated with advances in Pharmacy
-Mentorship programs
Learning from experienced leaders
Support and accountability
Opportunities for reverse mentorship
-Networking and collaboration
Participate in professional organizations
Engaging in collaborative projects
Summary of leadership
Leadership is crucial in pharmacy for improving patient care, advancing the profession, and ensuring pharmacists’ voices are heard in shaping healthcare policy
Pharmacy leadership is not just about leading a team; it’s about advocating for the profession, innovating patient care, and making a difference in health care
Differences between professional and personal leadership
Professional leadership is setting the organizations’ vision and mission, creating processes to achieve goals, and aligning people, infrastructure, and processes
Personal leadership is using positive leadership traits to guide your life - demonstrating expertise, building trust, caring for people, acting in a moral way
*Effective leaders engage in both
Why is both personal and professional leadership essential for a pharmacist
The process can be guided to ensure employees have the tools and resources they need to make accurate decisions
Being a Little L leader in the evolution of pharmacy services
On every shift, in every practice setting, from clinical, patient-care rounds to the IV room, from the “In” window to the mail order room floor, leadership must pervade the way we think and act
Examples of how everyday leaders can impact patient care:
-Hospitals have not always had pharmacy services to compound IV medications
-Community pharmacist were not always permitted to counsel patients on their meds
-Ability to use drug expertise comes by being a big L and little L leader
Don’t mistake a good manager for a leader
-All pharmacists are managers - ensuring that specific predefined tasks are done correctly
-Leadership, on the other hand, is defining what those tasks are and what direction they should take
-The precision, perfection, and fear of failure that ensures pharmacists protect patients from harm is almost 180 degrees different from creative, visionary leadership skills
-All pharmacists need to blend being a manager while also leading
Never think “It’s not my job”
Some of the most poisonous words in a pharmacy
-Leaders avoid, at all cost, the elitist mentality that is is below them to work in the trenches when required
-Leaders use those opportunities to develop good working relationships
-All groups function best when there are good trusting relationships between all members
-Don’t be afraid to rub elbows with them, getting to know them on a personal basis
Delegation
Works best when individual and delegated task are matched
-Often lacking in new pharmacists
Resistance to delegation:
-Insecure about being successful
-Lack of adequate communication about goals and expectations
-Creating a feeling that the person delegating is taking advantage of their employee
Employing situational leadership
Adjust your approach by taking into account the various factors and context in each circumstance
-What specifically needs to be achieved
-The individual people involved
-The history surrounding the challenge and other factors such as regulatory and legal challenges
*Involves facing issues head on, rather than putting off dealing with uncomfortable situations
Perfect leadership through involvement
Professional organizations can do things that would be difficult to do as individuals
-Lobbying for or against applicable legislation
-Testifying at congressional hearings
-Conducting continuing education meetings
-Publishing journals
-Establish best practices
-Communicating to the public
For a leader, professional involvement is not just attending meetings, but also a professional commitment to serve
Steps to actively seek out and engage with mentors
Find a mentor
Join PSW
Find one student org
Start thinking long term
Different strategies for handling conflicts and crucial conversations in a pharmacy setting to improve team cohesion and performance
Crucial conversation:
1. Stakes are high
2. Opinions vary
3. The parties involved have strong emotions
*not planned
- Know your heart
-Look at big picture
-Avoid trying to discredit the other person or putting them in their place
-Take a pause remind yourself what you want - Ensure safety
-What is being discussed
-What is happening in response
A. Spot the turning point
B. Watch for signs of a safety problems
C. See if others are moving toward silence or verbal violence
D. Beware of reverting to your style under stress - Make the content safe
-a common purpose
-mutual respect - Control your emotions
-Retracing your path to action - Share your stories
- Explore the other’s paths
-Use the priming technique –> Offer a guess as to what they are thinking - Move conversation to results
-Make assignments, plan of A, follow through
Apply techniques for making emotional “deposits” to build trust and rapport with colleagues
and subordinates
By sharing each other’s stories you are being vulnerable with each other and building trust which results in making an emotional deposit.
-Make a deposit in each person’s “emotional bank account” that they work with
*Goal is that a person will give you the benefit of the doubt if you acknowledge your error
Understand the importance of recognizing and leveraging the strengths of team members to
enhance overall department effectiveness.
It is important to recognize every team members strengths and so at the end of the conversation. You should:
Make assignments based on strengths, and follow through
Make a plan of action and document
Being a leader and working effectively with people
Personnel working in the pharmacy are the life blood of the department
-Harnessing their abilities is not easy
Achieving success with an angry or strong minded person
Understand who is influential
-People to whom others look to for guidance or approval
-They have influence because they have good people skills
-They may have gained their power from years of experience or from being liked or respected
-Has nothing to do with job
Dealing with angry people
They are often trying to be recognized for their contribution and feeling valued
Remember to use the the deposit approach for everyone you work with
Practical politics
-Think of politics as how and by whom decisions get made
-A key to success is sensing when the timing is right and make the best use of opportunities
-Effective leadership involves managing yourself and controlling your emotions, so others wants to work with you
Dealing with people above you
-Develop a personal relationship with those you work with
-Find out all you can about them and share some of your own thoughts
-If new cover shifts and understand how the system works
Conflict
-Always needs to be immediately addressed
-Try to understand the issue from another person’s perspective
-A leader should never assume that others know what is going on in their head
Pharmacy Golden circle
Pharmacy’s purpose, our identity, and a call for action.
What persistent and urgent question does Bruce Scott ask us to consider as a profession?
What are we doing for others
How to motivate an eeyore?
Leading by example
Leading by example
Recognizing that you have more influence over your own behavior is important because leading by example is one of the easiest yet hardest things to do when trying to motivate others
-Requires a leader to be constantly vigilant about their own actions and ethics
-It does not mean that the ladder is supposed to be perfect
-It means that others are watching to see how you handle difficult situations
-Modeling is important because simple deeds make a difference
Motivating others through influence
-Leading by example
-Sharing your passions with others
-Inspiring others to achieve a common vision
-Developing relationships
-Holding people accountable for their performance
-Recognizing the importance of the “fit” of an individual to an organization
Sharing your passions with others
-Most people are more empathetic and willing to listen to someone who is excited and enthusiastic
-Success breeds success
-Sharing encourages others to get involved by propagating a feel good message
-People want to do good for others
Inspiring others to achieve a common vision
Many hands make light work
Motivate oneself and others
“buy in” to the vision
Guide the team to a win/win
Developing relationships
-Crucial to understanding team members and what motivates them
-Multiple modes of communication
-Better understanding of motivational triggers
-Socializing while holding a leadership role
-Healthy productive relationships can create an “emotional deposit”
Holding people accountable
Performance management
-Make expectation clear
-If expectations not met, then it erodes motivations of others
-Ensure organizational goals are consistently met in an effective and efficient manner
“The fit”
Getting the right people for the job
-Vet a candidate during the hiring process for potential performance issues
-Orientation period is also a time to assess the “fit”
Understand the importance of communication skills in various practice settings and their
impact on leadership effectiveness
Good communication skills are crucial to your effectiveness as leaders
-Compelling words and actions are required to build the commitment of others to apply their talents and skills toward common vision
Develop strategies for tailoring messages to different audiences, including patients,
physicians, and other healthcare professionals
The ability to adapt communication about a specific topic to different audiences is an important strategic skill for pharmacists to master
-Communication is most effective when the message is clear
*develop a core message that elucidates the purpose and goals of a project is the first step
*Could be simple
*Include messaging about how the project relates to the mission
*Plan how the message could be developed for communication to different audiences
Assess the baseline knowledge and characteristics of target audiences to effectively
communicate specific topics
Baseline knowledge about the subject, including knowledge range that might be expected within that group
-Timing of the presentation
-Emotional climate of the audience
-Attention span of the audience
-Characteristics such as age, gender, reading ability, health literacy, language barriers
