Exam 3

Question 1

Lance

Answer 1

prick or cut open with a lancet or other sharp instrument

Question 2

Communication Process

Answer 2

exchange of information, feelings, needs and preferences between 2 people. (sending and receiving)

Question 3

Feedback (return message)

Answer 3

Indicates message has been received, processed and comprehended

Question 4

Shared Meaning

Answer 4

Establish mutual understanding of meaning of message, message was communicated as intended.

Question 5

Verbal Communication

Answer 5

conscious use of words - spoken or written - used to give or receive specific information. (age, education, developmental level, culture)

Question 6

Nonverbal Communication (Body Language)

Answer 6

facial expressions, posture, body position, behavior, gestures, touch and general appearance - used to convey feelings, thoughts and meaning (observation/forming valid, true, intended interpretation of language)

Question 7

Proxemics

Answer 7

Distance or personal space that people place between themselves and others.
Intimate - physical contact - 18 in
Casual/personal - 18 inches - 4 ft
Social/consultative - 4-12 feet
Public - 12 feet if possible

Question 8

Denotative meaning

Answer 8

literal meaning without interpretation

Question 9

Connotative meaning

Answer 9

emotional association that is attached to words (powerful feelings)

Question 10

Active Listening

Answer 10

senses to interpret verbal/nonverbal messages

Question 11

Styles of communication - passive/avoidant

Answer 11

desire to avoid confrontation, inability to share feelings/needs with others. Have trouble asking for help, others take advantage. Causes feelings of anger, emotional pain and anxiety.

Question 12

Styles of communication - aggressive

Answer 12

putting one’s needs, rights and feelings above others. superior attitude, humiliate others, communicate in angry, hostile way.

Question 13

Styles of communication - assertive

Answer 13

Standing up for oneself without violating basic rights of others. Show respect for others, express feelings in honest/direct way, are consistent which enhances self-worth

Question 14

Therapeutic Communication

Answer 14

Patient- centered communication
provide general leads, use silence, offer self, use open ended questions/statements, use restatement, seek clarification, give information, use reflection, look at alternatives, summarize

Question 15

blocks/barriers

Answer 15

leads to unsuccessful communication
asking yes/no questions, giving false reassurance, asking personal/probing questions, give advice, belittling pt’s feelings, expressing disapproval

Question 16

ISBARR

Answer 16

Introduction - name - yours & pt’s, title, unit, why calling
Situation - brief overview of prob
background - what led to problem
Assessment - thoughts about prob
Recom - how to correct prob
Readback - read back orders
or
questions - clarify information

Question 17

incivility

Answer 17

interacting with lack of courtesy/respect for others

Question 18

upward communication

Answer 18

interaction with those in authority - know chain of command
quick assessment, concise details, current data on pt

Question 19

Joint Commission

Answer 19

imrpoves staff communication

Question 20

Telephone info - necessary

Answer 20

pt’s name, date & time order received, what/when something needs to be done, Telephone or verbal order received, my name, provider of order, documentation of readback/questions

Question 21

downward communication

Answer 21

job instruction, job rationale, practices/procedures, feedback, role modeling

Question 22

shift report

Answer 22

communication of pt’s condition/required care by off-going nurse to oncoming nurse - be careful of HIPAA

Question 23

Kiss

Answer 23

keep it simple and short

Question 24

empathy

Answer 24

ability to intellectually identify with or experience feelings, thoughts or attitudes.