Exam 3 Flashcards
leadership
the use of power and influence to direct the activities of followers toward goal achievement
Power
the ability to influence the behavior of others
and resist unwanted influence in return
Five types of power
Legitimate, Reward, Coercive, Expert, Referent
Guidelines for using power
Legitimate
Stay within the rights your position holds
Communicate your request politely
Describe the purpose of your request
Reward
Propose rewards that are attractive
Only offer what you can follow through on
Be clear on exactly what you are offering a reward for
Coercive
Warn people prior to giving punishment
Make sure punishment is fair relative to the nature of the lack of compliance
Follow through quickly without discrimination or bias
Expert
Put forth the data or other evidence to support your proposal
Communicate why the request is important and the justification for it
Be consistent, thoughtful, and honest about request
Referent
Follow through on commitments
Do things for others
Support and uphold others when called for
Legitimate power
derives from a position of authority inside the organization and is sometimes referred to as “formal authority.
Reward power
exists when someone has control over the resources or rewards another person wants
Coercive power
exists when a person has control over punishments in an organization.
Expert power
derives from a person’s expertise, skill, or knowledge on which others depend.
Referent power
exists when others have a desire to identify and be associated with a person.
Substitutability
is the degree to which people have alternatives in accessing resources.
Discretion
is the degree to which managers have the right to make decisions on their own
Centrality
represents how important a person’s job is and
how many people depend on that person to accomplish their tasks
Visibility
is how aware others are of a leader’s power and position.
