Exam 2 (wk 5-8) Flashcards

Chapters 30, 63, 12, 14, 27, 48, 29, 7, 46

1
Q

Affordable Care Act (ACA)

A

Obamacare
U.S. federal statute

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2
Q

ACA marketplace exchanges

A

organizations created to allow individuals to compare and purchase private health insurance plans and facilitate access to tax credits that make those plans more affordable

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3
Q

in 2016, private health insurance accounted for

A

67.5% of coverage

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4
Q

most common subtype of private health insurance

A

employer-sponsored insurance

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5
Q

out-of-pocket expense

A

clients’ monthly payment to access insurance plan

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6
Q

deductible

A

set amount of money that a client must pay out of pocket each year prior to being authorized to obtain services at no or lower cost under the plan

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7
Q

copayment

A

set amount of money client must pay for each health care practitioner visit

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8
Q

coinsurance

A

money that a client is required to pay for services and is often specified by a percentage
ex: client pays 20% toward service charges and insurance pays 80%

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9
Q

coverage policies

A

contract between the health insurance company and and the policyholder (individual, group, organization) that delineates covered and non-covered services

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10
Q

covered healthcare services

A

services paid for in full under insurance policy

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11
Q

non-covered healthcare services

A

services not paid for in full under policy

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12
Q

indemnity

A

allow clients to visit almost any doctor or hospital they prefer
insurance then pays a set portion of the total charges

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13
Q

indemnity plans are also known as

A

fee-for-service plans

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14
Q

health benefits

A

a condition of employment after Taft-Harley Act
subject to bargaining
healthcare products and services that are covered in whole or part by a health plan

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15
Q

self-funded group health plans

A

aka self-insured plan
a health care benefit plan where the employer is responsible for paying most of the health bills, not just the insurance premiums

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16
Q

managed care

A

a continuum of arrangements that integrate the financing and delivery of healthcare

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17
Q

health maintenance organizations (HMOs)

A

pays for medical care only within their network of care providers
less cost

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18
Q

preferred provider organizations (PPOs)

A

covers more medical cost if patient receives care within network of providers
still pays some outside the network

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19
Q

point of service (POS)

A

patients can choose between PPO and HMO with each visit

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20
Q

exclusive provider organization (EPO)

A

services are only covered if patients go to doctors, hospitals, and specialists within the network (except in emergencies)
limited coverage with doctors, specialists or hospitals in the plan’s network

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21
Q

healthcare payment learning and action network (LAN)

A

Help advance the work being done across private, public, and nonprofit sectors to increase the adoption of value-based payments and additional new, innovative payment and care delivery models, often called alternative payment models

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22
Q

private employment-based group health plans are regulated by

A

U.S. Department of Labor

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23
Q

nonfederal government health plans are regulated by

A

U.S. Department of Health and Human Services

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24
Q

in-network

A

health care providers contracted into a health plans

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25
Q

out-of-network

A

providers who are not contracted or excluded from health plans

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26
Q

key questions to ask about coverage

A

Definition of OT
Limitations (visits, sites, costs)
Network of providers
Case management
Fee-for-service or bundle
Credentials for OT
Subscriber responsibility (copayment, deductible, other out-of-pocket)

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27
Q

billing responsibilities for OT managers

A
  1. Understand different coverage limitations, billing procedures, documentation requirements, and authorization processes, which may vary by payer
  2. Be aware of how OT services are regulated by the state(s) in which they practice, or in which the practitioners they oversee are practicing
  3. Teach and educate direct reports on how to submit charges and properly bill for services
  4. Create departmental policies and procedures, according to relevant laws, regulations, policies and rules
  5. Understand penalties clinicians can face for not properly billing for services and consequences they can face due to fraud and abuse
  6. Seek advice, education, consultation or services from billing experts, when needed
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28
Q

billing responsibilities for OTs

A
  1. Understand different coverage limitations, billing procedures, documentation requirements, and authorization processes, which may vary by payer
  2. Understand penalties clinicians can face for not properly billing for services and consequences they can face due to fraud and abuse
  3. “Occupational therapy practitioners cannot ignore the increasing number and complexity of laws,
    regulations, and other rules that govern federal reimbursement and other health care programs….all face increased scrutiny in what they do and how they bill for it ”
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29
Q

penalties clinicians can face for not properly billing for services and consequences they can face due to fraud and abuse

A

Lose license
Barred for life from billing Medicare
Incur large fines
Go to jail
Criminal and civil liability

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30
Q

HHS, DOJ, OIG, formed

A

Health Care Fraud Prevention and Enforcement Action Team (HEAT) in high fraud cities
funded by the Omnibus Appropriations Act

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31
Q

False Claims Act

A

federal law that protects the government from fraud and abuse
makes it illegal to:
1. Knowingly submit false claims to the government
2. Cause someone to submit false claims to the government
3. Knowingly use false record material to a false claim
4. Improperly avoid an obligation to pay the government

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32
Q

Medicare fraud

A

knowingly submitting false claims or making misinterpretations of fact to obtain payment
knowingly soliciting, offering, receiving, or paying remuneration to induce reward referrals for items or services reimbursed by federal healthcare
making prohibited referrals for certain healthcare services

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33
Q

Medicare abuse

A

practices that directly or indirectly result in necessary cost to Medicare

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34
Q

Anti-Kickback Statute

A

limit influence of financial incentives on healthcare
makes it a criminal offense to knowingly or willingly offer, pay, solicit, or receive any payment to induce or reward referrals of items or services reimbursable by a federal healthcare program

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35
Q

Stark Law

A

prohibits providers from referring Medicare patients for certain “Designated Health Services” to an entity with which the physician has a relationship
prevents physicians from benefitting from their referrals

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36
Q

Civil Monetary Penalty Law

A

authorizes the imposition of substantial civil penalties or very large fines against entities who engage in prohibited activities

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37
Q

False Claims Act

A

“whistleblower law”
imposes liability on anyone who knowingly submits false claims to the government

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38
Q

HIPAA

A

Health Insurance Portability and Accountability Act
a federal law that protects patients’ health information and establishes standards for electronic health information

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39
Q

current procedural terminology

A

billing code system used by the healthcare industry
numerical codes assigned to each intervention or treatment, referred to as “procedure code”
help insurers determine amount of reimbursement for a given service
billed individually, separately or as a group or “bundled” billing codes

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40
Q

National Correct Coding Initiative

A

limits which codes can be billed together for the
same patient

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41
Q

Upcoding

A

billing for codes that reimburse at a higher rate instead of services
actually provided

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42
Q

Unbundling

A

billing for codes separately instead of as a group

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43
Q

safe harbors

A

allowable business arrangements that would escape prosecution under AKS

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44
Q

marketing

A

the process of identifying a set of strategies to communicate with potential consumers to attract and
persuade them to use your services

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45
Q

objectives of marketing

A

Meet the objectives of the company aligned to mission, vision and strategic plan priorities; social, managerial, financial, and operational objectives
Identifying and meeting customer needs
Creating awareness of the service/ product and increasing access
Develop standards and policies that ensure the quality of services
Promote goodwill
Build consumer loyalty, ensure value and satisfaction

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46
Q

target market

A

a specific group of consumers or clients at whom a company aims its products and services

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47
Q

3 primary target markets

A
  1. Clients and potential clients
  2. Payers
  3. Referral sources (Social media “influencer”)
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48
Q

niche market

A

Subset of the market in which services
or products are focused
Example:
Market = seniors
Niche Market = seniors with hip
replacement
Product = reachers

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49
Q

marketing mix/promotional mix

A

the tactical, controllable, and operational components of a marketing plan that may be combined to produce
the desired response form the target market

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50
Q

7 P’s of marketing mix

A

product
price
place
promotion
people
process
physical evidence

51
Q

product

A

tangible (physical item), intangible (services)
must fill a need
appeal to a target market
have apparent value and purpose
advantage over existing/similar

52
Q

price

A

money charged for a product or service
influenced by overhead costs
may be predetermined by governing bodies or third-party payers

53
Q

place

A

physical or virtual location
how clients contact you

54
Q

promotion

A

communication to potential customers about products/services
create consumer awareness
use multiple marketing promotions
advertising, sales promotion, public relations,
personal selling (most effective, least effective)

55
Q

people

A

the company’s employees are important for marketing your product/service – they represent the company

56
Q

process

A

how the service is delivered, essential for delivering
consistent quality of care and experience to foster
customer loyalty

57
Q

physical evidence/environment

A

client’s impressions
what does your potential customer think the first time he/she encounters your product/service? (website,
entrance to the facility)

58
Q

market analysis/research

A

gathering, organizing and analyzing information
organizational (SWOT) and environmental assessments
sociocultural trends
demographic
economic
political and regulatory issues
new technologies

59
Q

planning

A

development of the marketing plan, activities and
strategies
has many components of your business plan –
gather information about the company, develop objectives and strategies
short and long term goals

60
Q

implementation

A

process of executing or carrying out the marketing plan or “marketing campaign”
people and customer experience
everyplace
exchange
evangelism or “word-of-mouth” and
“testimonials”

61
Q

monitoring

A

assessment of marketing strategies
enables redirection and adjustments to
plan

62
Q

components of marketing plan

A

Description of products or services “elevator speech”
Mission statement
Vision statement
Description of the target market
Positioning strategy and unique selling proposition
Online marketing strategy
Advertising and promotional strategy
Sales and conversion strategy
Referral and retention strategy
Key performance indicators (KPIs)
Goals (SMART)

63
Q

outcome marketing

A

focuses on results (beyond measuring metrics)
creating a personalized and engaging relationship through the customer’s experience with product or
service
comparing the results of your marketing plan with intended or projected results

64
Q

growth opportunity frameworks

A
  1. Selling more current products to current customers
  2. Selling new products to current customers
  3. Selling more current products to new customers
  4. Selling new products to new customers
65
Q

clients and potential clients

A

ex: adult patients recovering from an acute injury

66
Q

payers

A

ex: commercial health insurance and federal programs

67
Q

referral sources

A

ex: pediatrician

68
Q

market position

A

defining an organizations unique selling proposition or how its services are unique

68
Q

target marketing

A

allows you to reach, create awareness in, and influence the group of people most likely to select your products and services to solve their needs

68
Q

steps to marketing management

A

analysis
planning
implementation
monitoring

69
Q

organizational assessment

A

self-assessment of an organization’s strengths, weaknesses, opportunities, and threats

70
Q

environmental assessment

A

greater forces, challenges, and trends in the environment that affect business relationships

71
Q

needs assessment

A

A systematic approach used to identify gaps between current practices and desired practice conditions to determine a course of corrective action

72
Q

considerations for starting a new program

A

understanding systems for inclusion and success
understand management in OT
understand budgeting
plan for growth
build managerial skills
networking

73
Q

accreditaion orgnaizations

A

1)Utilization Review Accreditation Commission;
2) National Committee for Quality Assurance (NCQA);
3) The Joint Commission (TJC)
;
4) Commission on Accreditation of Rehabilitation Facilities (CARF)*
5) Council on Accreditation

74
Q

program development

A

conceptualizing, formulating, starting, improving upon, or expanding educational, service delivery, or managerial-oriented work plans

75
Q

program proposal

A

initial is brief 1 page to get attention
needs assessment outcome

76
Q

business plan sections

A

background
ownership
market factors
market analysis
marketing
staffing
facilities
finances

77
Q

consulting

A

The interactive process of helping others solve existing or potential problems by identifying and analyzing issues, developing strategies to
address problems, and preventing future problems from occurring

78
Q

consultation stages

A

Initiation and clarification
Assessment and planning
Interactive problem resolution
Evaluation and termination

79
Q

initiating consultation services

A
  • Recognition of a problem may come from within the
    organization, initiating a referral
  • Alternatively, consultant may recognize a problem and present a proposal
  • Contract is developed
80
Q

assessment and planning consultation

A
  • Diagnostic analysis leading to problem identification
  • Goal setting and planning through establishment of trust
81
Q

interactive problem resolution

A
  • Participative decision making with the client
  • Consultant presents strategies
  • Client decides which strategy to implement
82
Q

eval and termination

A
  • Consultant monitors strategy progress and addresses new issues that may result from the strategy that was implemented
  • Formal evaluation performed
  • Services discontinued
83
Q

skills for consultants

A

communication
education
diagnosing
linking
relationships
attitudes

84
Q

business plan-background

A

service environment, problem to be addressed

85
Q

business plan-ownership

A

what expertise is there to run a program?

86
Q

business plan-market factors

A

potential changes in the healthcare market

87
Q

business plan-market analysis

A

SWOT analysis, potential customers, competitors, description of services to be offered

88
Q

business plan-marketing

A

promotion and marketing strategies

89
Q

business plan-staffing

A

needs for staff depend on client acuity, type and frequency of services, staff mix, and non productive time

90
Q

business plan-facilities

A

what kind of building do you need?

91
Q

business plan-equipment

A

wish list and needs list

92
Q

business plan-finances

A

incomes and expenses

93
Q

start-up costs

A

expenses incurred before the busines is open
(remodeling, decorating, insurance, rent, phone, licenses, equipment)

93
Q

direct expenses

A

Expenses associated with the provision of services
(labor & materials)

93
Q

indirect expenses

A

rent, electricity, phone

94
Q

fixed costs

A

do not change with business
ex: rent

95
Q

variable costs

A

expenses vary as business increases/decreases (e.g.,
splinting material)

96
Q

breakeven point

A

revenue=expenditures

97
Q

above breakeven point

A

profit

98
Q

below breakeven point

A

loss

99
Q

benefits of measuring healthcare outcomes

A

learning
improved performance
demonstration of superior outcomes
preparation for value-based payment

100
Q

quality

A

defined as the degree to which healthcare services lead to desired health outcomes

101
Q

5 quality healthcare measures

A

structural
process
outcome
patient experience
composite

102
Q

structural quality

A

quality measurement via providers capacity, systems, and process

103
Q

process quality

A

how providers specifically improve outcomes

104
Q

outcomes quality

A

impact services have on patient health status

105
Q

patient experience quality

A

patient perspectives on care

106
Q

composite quality

A

comprehensive view of care

107
Q

gross domestic product

A

total value of goods produced and services provided by a country in one year

108
Q

percent of GDP spent on healthcare

A

17.8

109
Q

value-based care

A

term that Medicare, doctors and other health care professionals sometimes use to describe health care that is designed to focus on quality of care, provider performance and the patient experience

110
Q

volume-based care

A

fee-for-service care, is a payment model where providers are reimbursed depending on how many services or procedures they provide

111
Q

a study done in 2016 said OT did what to hospital readmission rates?

A

OT is the only spending category to result in significantly lower readmissions rates

112
Q

quadruple aim

A

adds provider experience to triple aim framework of improving experience, health of the population, and reducing per capita costs

113
Q

process performance measure

A

whether a best practice was implemented by a practitioner

114
Q

outcome performance measure

A

identify and quantify the results of healthcare services that clients achieve

115
Q

emerging practice area

A

areas in which the occupational therapy role has not been established

116
Q

traditional business plan

A

detailed and comprehensive
lenders and investors will request this type when an OT is seeking financing
executive summary, company description, market analysis, structure, services/product, marketing, funding, financial projections

117
Q

lean start-up plan

A

highly focused and quick to write
lenders may not accept, but good to conceptualize emerging practice business
visual representation
business model canvas

118
Q

business model canvas

A

key partners, activities, resources
value propositions
customer relationships
customer segments
channels
cost structure
revenue streams

119
Q

CARE

A

Continuity Assessment Record and Evaluation
standardized assessment tool designed to capture patient data across different healthcare settings, such as acute care hospitals, inpatient rehabilitation facilities (IRFs), skilled nursing facilities (SNFs), and home health agencies

120
Q

CMS’ goal when developing CARE

A

standardized assessment
quality measurement
functioning of care coordination
payment reform