exam 2 study guide Flashcards
What does Emotion do?
Inspires
What does Data do?
Convinces
What are the G.R.A.S.P Goals?
Goals, Research, Audience, Strategy, Performance
Liquid death is an example of
differentiation in non-differentiated segment
Grouping of proof points until you get to three discrete categories gets you….
the three pillars (Lee Hartley Carter)
What are Michael Masanksy’s 4 Ps?
Plausible, positive, personal, plainspoken
What are the 4 things to check a message against your audience research?
Overcoming audience’s barriers, addressing the audience’s needs, appealing core values and emotions,
if you can deliver on this message
What does plausible mean?
Believable and logical
What does positive mean?
Solutions and benefits
What does personal mean?
Connect emotionally and relate
What does plainspoken mean?
Can the average person understand?
What is logos?
Persuading audiences using evidence reasoning and logic
What do we refer to when we say aiming for the brain?
Logos
What type of processing does logos engage in?
Central processing
What is logos important for? (where)
Law (Legal Reasoning), Public Debate (Marketplace of Ideas), Science (Peer Review)
What are the types of reasoning?
Deductive, inductive, causal
“If all JMU students are great, and Jacob goes to JMU, so he’s great” is an example of what kind of reasoning?
Deductive reasoning
General to specific is an example of what kind of reasoning?
Deductive reasoning
“I met Jacob at JMU and he was great so all students at JMU are great” is an example of what kind of reasoning?
Inductive reasoning
Specific to general is an example of what kind of reasoning?
Inductive reasoning
What is a syllogism?
Classical argument
What is true in one set of circumstances will be true in another is reasoning by…
analogy
Drawing conclusions based on events that precede or co-exist with but do not cause a subsequent event is ____ reasoning?
sign
What kind of reasoning is cause and effect?
Causal reasoning
What is an enthymeme?
A “truncated syllogism” or an “implied argument” less formal than the syllogism
“We cannot trust this man because he has perjured himself in the past” is an example of what?
Enthymeme
What is an enthymeme?
A syllogism without stating either the major or minor premise (it is implied)
“The Nationals are going to win the game tonight because they are playing at home” is an example of what?
Enthymeme
“Miley Cyrus is a great artist. She won the Record of the Year and Best Pop Solo Performance Grammy Awards in 2024” is an example of what?
Enthymeme
“Drunk driving is wrong because it hurts innocent people” is an example of what?
Enthymeme
“Governor Jackson is a socialist; she wants to raise taxes” is an example of what?
Enthymeme
“That dog is friendly; it is a golden retriever” is an example of what?
Enthymeme
Why are enthymemes important?
Efficient, used to hide the underlying assumption, more persuasive if the audience completes the enthymeme
What does “Drunk driving is wrong because it hurts innocent people” suggest?
Hurting innocent people is wrong
What are the 3 basic elements of argument?
Evidence, warrant, claim
Which basic element of the argument relates to proof grounds or support?
Evidence
Which basic element of the argument relates to inferential or logical leap?
Warrant
Which basic element of the argument relates to assertion or proposition?
Claim
What are the four types of claims?
Fact, judgment/value, policy, definition/classification
What type of claim is backed up by empirical evidence?
Fact
“That dog is a golden retriever” is what type of claim?
Fact
What type of claim deals with right and wrong or good and bad?
Judgment/value
“Golden retrievers are good dogs” is what type of claim?
Judgment/value
Ought or should claims are what type of claim?
Policy
What are the five types of evidence?
Examples, explanations, comparison/analogies, statistics, testimony
What kind of evidence is a longer example?
Explanations
What kind of evidence are examples and stories?
Examples
“Dan was late and will be again” is an example of what kind of evidence?
Comparison/analogies
What kind of evidence are numerical examples?
Statistics
What kind of evidence are real examples and personal stories?
Examples
What is reluctant testimony?
Gives testimony against own self-interest
Primary research is greater than what kind of research?
Secondary research
What does evidence without context mean?
Nothing
What is primary research?
A person gets the research
What is secondary research?
The person referring to others’ research
What does “translate $$ into what it could buy” refer to?
Evidence with context
What do people buy the magic of?
The idea
What don’t people buy?
The features
What should you sell instead of features?
Outcomes and results
What should you talk about instead of just selling the product/organization?
Return on investment
What should you anticipate and address?
Objections
What are the 3 E’s?
Empathy, energy, enthusiasm
What is SMIT?
Single most important thing
What is an error in reasoning?
Fallacies
“People died of cancer before cigarettes so cigarettes don’t cause cancer” is an example of what?
Fallacy
What is a red herring fallacy?
A deliberate attempt to mislead or distract from the relevant topic
“Because an action or belief is traditional it must be good or true” is an example of what?
Appeal to tradition fallacy
“Country Time Lemonade: Just like grandma used to make” is an example of what?
Appeal to tradition fallacy
“Misrepresenting your opponent’s argument in a weak or negative way” is an example of what?
Straw person fallacy
“People who are pro-choice are pro-baby killing” is an example of what?
Straw person fallacy
“People who are pro-life don’t care about the life of the mother” is an example of what?
Straw person fallacy
“Attacking the person not the argument” is an example of what?
Ad hominem fallacy
“Don’t listen to THAT idiot” is an example of what?
Ad hominem fallacy
“You can’t prove me wrong I must be right” is an example of what?
Appeal to ignorance fallacy
“Persuader has the burden of proof” is related to what fallacy?
Appeal to ignorance fallacy
“A question that makes a controversial assumption” is an example of what?
Loaded question fallacy
“Have you stopped cheating on tests?” is an example of what?
Loaded question fallacy
“Making inferences based on an analogy that is too different from the argument” is an example of what?
False analogy fallacy
“Cars cause more deaths than firearms do so if we are going to ban firearms we should also ban cars” is an example of what?
False analogy fallacy
What is a false authority fallacy?
A false authority is a person whose authority is invalid because they have dubious credentials, irrelevant credentials, or no credentials at all
“Athlete: Eat your Wheaties” is an example of what?
False authority fallacy
“Fallacy when signs are not related” refers to what?
Faulty sign fallacy
“They didn’t text me back; they must be mad at me” is an example of what?
Faulty sign fallacy
“They’re wearing a Nirvana shirt; they must like Nirvana” is an example of what?
Faulty sign fallacy
“Making a universal claim that is unfounded” is an example of what?
Sweeping generalization fallacy
“All Always Every Never and None” are used in what type of fallacy?
Sweeping generalization fallacy
“Presenting only 2 polar opposites while ignoring other alternatives” is an example of what?
False dilemma fallacy
“You’re either with us or against us” is an example of what?
False dilemma fallacy
“Falsely saying: If we do A that will lead to B then C then D. D is bad so we shouldn’t do A” is an example of what?
Slippery slope fallacy
“If everyone believes it it must be true” is an example of what?
Ad populum/bandwagon/crowd fallacy
“Watch WWE Wrestling - the #1 watched show on television!” is an example of what?
Ad populum/bandwagon/crowd fallacy
What fallacy argues from a special case to a general rule?
Hasty generalization fallacy
“Every person I’ve met speaks English so it must be true that all people speak English” is an example of what?
Hasty generalization fallacy
When does begging the question fallacy occur?
When the conclusion simply restates the premise
What is another name for begging the question fallacy?
Circular reasoning
“Sam always tells the truth I know this because he told me so” is an example of what?
Begging the question fallacy
“A happened before B so A caused B” is an example of what?
False cause fallacy
What does “correlation does not equal causation” relate to?
False cause fallacy
What does “Post Hoc Ergo Prompter Hoc” refer to?
False cause fallacy
When does the rational argument not work?
If the issue is tied to basic values, the audience has strongly held views, the issue is highly complicated, the audience doesn’t care, no new data is presented
What is seldom persuasive on its own?
Rational argument
How should you persuade according to the notes?
Persuade with story and emotion bolster/support with rational argument
What are as important as facts?
Factoids
What is the key to long-term attitude change?
Rational argument
What is the most ethical strategy?
Rational argument
According to Edward R. Murrow what is required for persuasion?
To be persuasive we must be truthful (Truthfulness → Credibility → Believability → Persuasion)
Why is credibility critical according to Si Seymour?
Being right is not enough—you have to be believed and without causing irritation
What are the three pillars of credibility?
Expertise/Competence, Trustworthiness/Character, Goodwill/Perceived Caring
What is the sleeper effect?
Delayed persuasion from a low-credibility source after the audience forgets the source
What does ethos represent in persuasion?
Credibility; Aristotle called it the “most potent means of persuasion”
Which statement describes enthymemes?
Engages the audience by letting them complete the argument
“Stop all industry or ignore the environment” exemplifies which fallacy?
False dilemma fallacy (forces two extremes)
“Smartphones for research → classroom chaos” exemplifies which fallacy?
Slippery slope fallacy (assumes unproven chain reaction)
“Adopt a treatment because it’s traditional” exemplifies which fallacy?
Appeal to tradition fallacy
Which U.S. institution had the highest public confidence in 2024?
Small business (36% “great deal” of confidence)
What percentage distrust societal leaders (Edelman Trust Barometer)?
66% lack confidence in leaders addressing challenges
What is Baby Boomers’ most trusted brand (Morning Consult 2024)?
Procter & Gamble (+22.9 net trust difference)
Name Gen Z’s most trusted celebrity for social/political issues.
Zendaya (per Whitman Insight Study)
What traits define authenticity in public figures (class survey)?
Transparency about struggles, willingness to speak unpopular truths, actions matching words
“People died of cancer before cigarettes so they’re safe” is which fallacy?
False cause fallacy (correlation ≠ causation)
What is a Barnum statement?
Vague general claims that seem personal (used in cold reading)
What is the halo effect?
Judging someone’s entire character based on one trait (e.g. attractiveness → intelligence)
What fallacy is “You’re either with us or against us”?
False dilemma fallacy
What did Milgram’s experiment test?
Obedience to authority (people comply with unethical orders)
What percentage of nurses complied with a doctor’s lethal order?
95% (due to authority of titles)
What are markers of authority?
Titles, uniforms, luxury cars, and other status symbols
How to “hang a lantern on your weakness”?
Tactical flaw: Admitting a minor weakness to appear honest
What is the friendship formula (Like Switch)?
Proximity + Frequency + Duration + Intensity
What is impression management theory?
Controlling information to shape others’ perceptions of a person/organization
What is the Golden Rule of Friendship?
Make others feel good about themselves to be liked
What enhances dynamism in credibility?
Showing enthusiasm and energy
What is facework in impression management?
Maintaining social standing (“face”) in others’ eyes
What percentage trust Congress (2024 Gallup)?
31% (combined “great deal” and “quite a lot”)
What trait boosts Tom Hanks’ credibility?
Perceived humility and long-standing public trust
What is central processing in persuasion?
Audience deeply engages with logical arguments (logos-driven)